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河內媒體 Spa 飯店的評分

4 out of 5
河內媒體 Spa 飯店
11 Hang Dau St., Hoan Kiem District, Hanoi

評論

9.0

太棒了

10 分，有夠讚；179 則評論中有 117 則" "
8 分，不錯哦；179 則評論中有 43 則" "
6 分，一般般；179 則評論中有 11 則" "
4 分，不太好；179 則評論中有 5 則" "
2 分，很糟糕；179 則評論中有 3 則" "

9.2/10

整潔度

9.4/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Chun Ting

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Jason 於 2024年1月4日回覆
“Thank you” is not enough to show our appreciate to you.We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!Kind regards,

10/10 有夠讚

KA KEUNG

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly and helpful staff. A lovely place to stay, very convenient for shopping and eating around there. Great time !
於 2023 年 12 月住了 2 晚
Jason 於 2024年1月4日回覆
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!Kind regards,

8/10 不錯哦

chung man

喜歡：員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Jason 於 2023年10月8日回覆
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!

4/10 不太好

Robert

團體旅遊
不喜歡：住宿環境和硬體和客房舒適度
於 2022 年 12 月住了 3 晚
Dan Lai 於 2023年2月8日回覆
Thank you for your review

8/10 不錯哦

真實旅客

情侶出遊
喜歡：員工素質和住宿環境和硬體
It’s very convinent located, in the heart of the old quarter.
於 2019 年 5 月住了 1 晚
Ms. Moon 於 2019年5月23日回覆
Dear Valued guests, Greetings from Mosto Hanoi Hotel, we would like to thank you so much for your staying at our hotel and left your great review to recommend us more. We appreciated your kind regarding, All the best to you!

10/10 有夠讚

Boon Khim

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
建議住宿的旅館
服務人員態度很好 可以考慮住的地方 shopping都很方便. 早餐在地下室 空間小一點但还·可以。
於 2018 年 9 月住了 3 晚

10/10 有夠讚

Joan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Our check in date match with Vietnam celebrating their football match victory. The entirely hotel area were blocked. Hotel sent guys to pick us from my taxi drop off point. Hotel is very considerate and make guest feels good through the whole trip. Thanks
於 2018 年 1 月住了 3 晚
Lien Nguyen - Sales Executive 於 2018年3月23日回覆
Dear Our Valued Guest, Thank you so much for your supportive review. We feel absolutely happy to receive your brilliant feedback on this website, which strongly encourages our working spirits. It was our honour to welcome and assist you for your trip in Hanoi. Our team strives to offer exceptional customer service and we are thrilled that you appreciated the efforts of the team. It certainly is rewarding when valued guests such as yourselves shares such kind feedback and we will be sure to share this with the team to further reinforce their efforts. Thank you once again and we are looking forward to welcoming you back soon for another longer and enjoyable stay. Yours in service,

10/10 有夠讚

Azona，Taipei

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
位置極好鬧中取靜，旅館人員提供絕佳資訊與服務，面街邊的陽台房很舒適
無論代訂SPA或餐廳或叫車都會提選項仔細說明和建議，給予的建議也都十分中肯，每次回飯店也都親切詢問我們感想。早餐菜色每日替換，服務很周到。飯店位置絕佳，離還劍湖步行五分鐘距離，周邊食、買、玩機能充足，住面街邊陽台房，陽台外就是街樹，雙層窗隔音效果很好，鬧中取靜。
於 2017 年 12 月住了 4 晚
Lien Nguyen - Sales Executive 於 2018年3月25日回覆
Dear Our Valued Guest, We sincerely thank you for choosing Meracus Hotel 1 for your recent stay in Hanoi, and we are highly glad to know that your expectation has been exceeded. On behalf of the whole staff, we are grateful to you for the wonderful comment being presented here, which meaningfully encourages and supports us on our way of development. Reading yours, we know that we are doing the right things, and our attentiveness has been well-recognized. It’s a very happy feeling. In addition, we thank you for recommending our hotel to the upcoming guests. Your truthful review is valuable not only for us, but for the ones who are looking for a smart choice of accommodation in Hanoi for an enjoyable vacation as well. We look forward to the pleasure of welcoming you back again soon. Yours in service,

6/10 一般般

LIANG

房间比较小，不通风，气味也不怎么好，但是服务员的态度很好
於 2017 年 8 月住了 2 晚
Thank you very much for staying with us! We really appreciate your true comment and will try our best to improve our service. Looking forward to seeing you again if you ever come back to Hanoi.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
服务是亮点
位置不错，房间略小，但卫生间很好，服务非常好

10/10 有夠讚

kaori

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
立地がとても良く、ホアンキエム湖や買い物、レストランも近くて便利でした。 安い部屋は窓が無いのがやや残念ですが、その分静かでよく眠れました。ホテルの朝食が美味しかったのとスタッフの対応がとても良かったです。
於 2024 年 5 月住了 4 晚
Jason 於 2024年5月8日回覆
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 有夠讚

YUKI

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 8 晚
Jason 於 2024年5月6日回覆
Thank you so much for choosing Hanoi Media hotel for your recent staying.Wish you all the best. We always look forward to seeing you again.Kind regards,

8/10 不錯哦

Selena，Glendora

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A good location next to the lake. The staff were very helpful and courtesy. The bathroom was very nice with hot water. Better lighting would be great for the bathroom and desk in the room. Breakfast included in my package was good with enough varieties offered. This is a solid place to stay and convenient and safe.The shopping was not as exciting because most vendors were selling the same thing. I would stay here again.
於 2024 年 5 月住了 1 晚
Jason 於 2024年5月5日回覆
Thank you" is not enough to express our gratitude for your kind words and high level of service. We are very proud of the friendly and attentive staff at Hanoi Media Hotel and Spa, the comfortable (daily free drinking water) and stylish rooms and the enjoyable stay. We will of course continue to provide impeccable service to our valued guests. I wish you a pleasant trip to Southeast Asia and a pleasant experience. Thank you,

8/10 不錯哦

Elke

家庭旅遊
喜歡：整潔度、員工素質和設施服務
The location of the hotel is great to experience Hanoi in all it's facets. The rooms are clean and some parts (bathrooms) have been renovated recently. Other parts can do with a refresh. Staff is very friendly and helpful.
於 2024 年 4 月住了 4 晚
Jason 於 2024年4月7日回覆
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 有夠讚

Aleksandra

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Jason Phan 於 2024年3月21日回覆
“Thank you” is not enough to show our appreciate to your rating toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 有夠讚

Annie

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel is at good location, staff is very helpful.
於 2024 年 3 月住了 2 晚
Jason Phan 於 2024年3月21日回覆
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

8/10 不錯哦

Yi

於 2024 年 3 月住了 2 晚
Jason Phan 於 2024年4月3日回覆
“Thank you” is not enough to show our appreciate to your rating toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 有夠讚

Annie

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very helpful staff. Great location. Our hotel room had a balcony and it had a nice view of the area along with some seating and decor. Would recommend.
於 2024 年 3 月住了 1 晚
Jason Phan 於 2024年3月21日回覆
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

8/10 不錯哦

Huonc

情侶出遊
喜歡：整潔度和員工素質
Room was clean and spacious for old town!
於 2024 年 3 月住了 2 晚
Jason Phan 於 2024年3月21日回覆
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 有夠讚

HONG XIN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
The best part of the hotel is the location, closing many hot spots. And the staffs from the front desk were very nice. They were very helpful on introducing us with the food and the areas.
於 2024 年 1 月住了 2 晚
Jason Phan 於 2024年2月17日回覆
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!

6/10 一般般

Christopher

喜歡：整潔度
於 2024 年 1 月住了 2 晚
Jason Phan 於 2024年2月17日回覆
Thank you so much for your recent staying.Wish you all the best and Happy New Year

10/10 有夠讚

Guillaume

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel in the Old Quarter, with service and amenities designed with foreign visitors in mind. All staff speak excellent English. Room was comfortable, breakfast had good variety, all staff were very service-oriented. I would not hesitate to stay again.
於 2023 年 12 月住了 1 晚
Jason 於 2024年1月4日回覆
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!Kind regards,

10/10 有夠讚

Joel

喜歡：整潔度和員工素質
Good hotel with great staff!
Good hotel with extremely friendly staff! The hotel is in a great location (walking distance to everything). The hotel is slightly outdated and our room would need to be refurbished within short. Overall we are very happy with our stay, and I recommend this hotel to anyone visiting Hanoi!
於 2023 年 12 月住了 4 晚
Jason 於 2024年1月4日回覆
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!Kind regards,

10/10 有夠讚

Yamamoto

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
スタッフは親切でした。
於 2023 年 11 月住了 2 晚
Jason 於 2023年11月28日回覆
親愛なる山本さん。 ホテルのサービスについて親切なレビューをお寄せいただきありがとうございます。 あなたの褒め言葉は、私たちが将来的に物事をより良くするための大きな動機になります。 またお会いしましょう。 敬具、

10/10 有夠讚

Carl

情侶出遊, 團體旅遊, 家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Exceptional staff. Very nice hotel
於 2023 年 10 月住了 1 晚
Jason 於 2023年11月2日回覆
Thank you so much. Wish you all the best.We always look forwards to seeing you again,Best regards,

10/10 有夠讚

Colin

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A Welcoming Hotel
Since finding this hotel a few months back, I always stay here now when in Hanoi. The hotel is in a good location and the rooms are very spacious,clean and well fitted out. But the main reason for staying here is the staff. They are so welcoming and go over the top to make your stay plesant.
於 2023 年 8 月住了 6 晚
Jason 於 2023年9月3日回覆
Dear Mr. Colin,Thank you so much for your kind feedback.We are always happy to serve you in Hanoi.Wish you all the best. We look forwards to seeing you again.Best regards,

10/10 有夠讚

Colin

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very Friendly helpful Staff
I had 2 stays in Hanoi. The service I received on the first stay meant i canceled my sevond hotel so as to stay back here. Its a lovel boutique type hotel. The small rolms dont have outside wi dows, so worth the extra money for the larger rooms. Its a clean, quiet friendly hotel with staff that go the extra mile to be helpful at all times and mske your stay a pleasure. It was my birthday whikst there. Someone must have seen thus frommy passport copybecause on the day tgey bought to my room a cake. Will definately stay there again.
於 2023 年 6 月住了 6 晚
Jason Phan 於 2023年7月7日回覆
Dear Mr/ Mrs. Colin,“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again! Thanks and Best regards,

10/10 有夠讚

ashutosh

於 2022 年 12 月住了 1 晚

8/10 不錯哦

Lam，grand prairie

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice place great location next to the lake and lots of food nearby.
於 2022 年 4 月住了 3 晚

10/10 有夠讚

Richard

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 2 月住了 2 晚
Dan Lai 於 2022年4月4日回覆
Thank you very much for your feedback. We hope to welcome you soon Best regards Dan Lai

10/10 有夠讚

Karen

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Would Highly Recommend
Staff was so friendly and helpful. The rooms are so nice. Comfiest bed, clean, well-stocked, beautiful bathrooms. Nice location. Close to Hoan Kiem, shopping, and lots of food. I would stay here again for sure.
於 2021 年 3 月住了 1 晚
Chris Do -GM 於 2021年4月8日回覆
Thank you so much for staying at the Media Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I arrived to Hanoi around 12am and I had booked the hotel only the night before. I received a very prompt message back about getting a driver which was around $20 usd. The front desk staff were very helpful and friendly. They even remembered my name and greeted me each time with it. The room was very nice. The bathroom was modern and they provided me with fruit and water for free in the room. I do have to say the walls are very thin and you can here everything going on within the hotel but I was still able to get a good nights rest in the very comfy beds. Also the location is great. Anything you would like to see or do is all within walking distance or a short grab ride away.
於 2020 年 3 月住了 3 晚
Hannah Uong 於 2020年3月26日回覆
Thanks so much for your excellent feedback regarding your recently stayed with us. We are all so happy to be known that you enjoyed your every moment & service here. We will try our best to keep it up & deliver to all customers. We wish you all the best in your life & do look forward to seeing you again here on the nearest other vacation. Best Regards,

8/10 不錯哦

Glenn

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 3 晚
Hannah Uong 於 2020年3月19日回覆
Dear Glenn, Thank you so much for taking your valuable time to share your experience with other travelers. Your comments are extremely valued. We are so glad to know that you had a great time with Hanoi Media Hotel and Spa. Regarding of your kind words, we learn that there are things we still need to improve so that our value guests can totally enjoy their trip. Thank you so much for staying with us and hope to see you again! Thanks and Best regards,

10/10 有夠讚

Adeline Wei Qi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great water pressure to bath comfortably
There is a lot of details and tech in the room I stayed like auto off lights and the water pressure for the rain shower was superb! Would recommend anyone to stay for some comfy night.
於 2020 年 3 月住了 1 晚
Hannah Uong 於 2020年3月18日回覆
Dear Mr/Ms. Adeline Wei “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again! Thanks and Best regards,

10/10 有夠讚

Leonard

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great located in central Hanoi.
Great located in central Hanoi. Very friendly and service minded staff. Comfortable beds and great breakfast.
於 2020 年 3 月住了 2 晚
Hannah Uong 於 2020年3月18日回覆
Dear Mr. Leonard, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again! Thanks and Best regards,

6/10 一般般

真實旅客

於 2020 年 2 月住了 2 晚
Hannah Uong Customer Service 於 2020年3月5日回覆
Dear sir/madam, Thank you so much for taking your valuable time to share your experience with other travelers. Your comments are extremely valued. We are so glad to know that you had a great time with Hanoi Media Hotel and Spa. Regarding of your kind words, we learn that there are things we still need to improve so that our value guests can totally enjoy their trip. Thank you so much for staying with us and hope to see you again! Thanks and Best regards,

10/10 有夠讚

Sila

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Incredibly friendly staff, nice location, great stay overall.
於 2019 年 12 月住了 5 晚
Ms. Su - Sales Manager 於 2020年2月13日回覆
Dear Sila, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to delivery it to our value guests. We look forward to welcoming you again! Thanks and Best regards, Ms. Su Sales Manager Hanoi Media Hotel and Spa

10/10 有夠讚

真實旅客

於 2019 年 12 月住了 3 晚
Ms. Su - Sales Manager 於 2020年2月13日回覆
Dear George, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to delivery it to our value guests. We look forward to welcoming you again! Thanks and Best regards, Ms. Su Sales Manager

10/10 有夠讚

TMiwa，Seattle

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We stayed 4 nights. Staff was very friendly and always willing to help. The wi-fi connection was a bit unstable and gets dropped quite often during our stay there that I had to not only manually reconnect but also restart my i-phone all together. The breakfast was absolutely excellent! a good mix of Vietnamese (pho, salad, stir fried rice/veggies etc.) and Western (eggs, toast, etc). Excellent location in the heart of old quarter, too. I will definitely be back!
於 2019 年 11 月住了 4 晚
Jenna Nguyen 於 2019年11月30日回覆
Dear Tomoko, Thank you so much for taking your valuable time to share your experience with other travelers. We are so fortunate to have your compliment on our property. It surely will encourage us to maintain our efforts so the services we provide will meet almost expectations thoroughly. We will absolutely promote the positive aspects to worthy your valuable recommendation. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

8/10 不錯哦

Loke

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good and friendly
於 2019 年 11 月住了 4 晚
Jenna Nguyen 於 2019年11月30日回覆
Dear Loke, Thank you so much for taking your valuable time to share your experience with other travellers. We are so fortunate to have your compliment on our property. It surely will encourage us to maintain our efforts so the services we provide will meet almost expectations thoroughly. We will absolutely promote the positive aspects to worthy your valuable recommendation. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

10/10 有夠讚

Vivienne

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Best Place Ever to Stay In Hanoi
We had a magnificent stay! It was the end of our 3 week trip to North Vietnam and we just wanted to chill out at an up-market hotel close to the action. We have stayed in Hanoi on several different occasions, each time staying at a different location in the Old Quarter. This was one of the best. The room was great - with a balcony - and the location was excellent. The breakfast was up there with the best. The rooftop bar was the highlight of the trip - Helen and Eric were the perfect hosts - so engaging and genuinely interested in the guests. We have been to Vietnam both in 2018 and 2019 and would have to say that Helen and Eric are the best - very entertaining. We really want to thank them both and the rest of the staff, including the restaurant staff, who were amazing, for a great stay. 100% recommend.
於 2019 年 10 月住了 2 晚
Jenna Nguyen 於 2019年11月30日回覆
Dear Vivienne, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to delivery it to our value guests. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

10/10 有夠讚

Wai chuen

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful Hanoi
Was really amaze by the hospitality industry in Hanoi. Particularly impressed with the hotel services and cleanliness. We checked-in with family room for a night. Despite only one night after our trip from Sapa, I must said we love this premises so much with good location near to the lake plus many shops and things to see. Breakfast is sufficient and we can order different variety of eggs from Chef. Overall good service and satisfying with range of foods served. Thank you Hotel Media and hope to see you again.
於 2019 年 10 月住了 1 晚
Jenna Nguyen 於 2019年11月30日回覆
Dear Wai Chuen, Thank you so much for taking your valuable time to share your experience with other travellers. We are so fortunate to have your compliment on our property. It surely will encourage us to maintain our efforts so the services we provide will meet almost expectations thoroughly. We will absolutely promote the positive aspects to worthy your valuable recommendation. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel, lovely and friendly staff, great location. The hotel is well placed in Old Quarter with all tourist attractions within walking distance. It is also very close to Hon Kiem lake and the Night Market (Fri-Sunday every week). There are loads of options for street food bars etc. Very close by. The hotel is clean snd well maintained. My room *junior) was small - but exactly as described on Expedia and the hotel website. TV - couple of English language news channels (CNA and DW news) plus Fox movies, Fox Life and Box movies. Hotel is clean, up-to-date and there is a Spa onsite. Staff are amazingly friendly and helpful. Whether it's Jenna and her day reception team (Helen, Min and Sophie) or the lovely and always helpful LaLa on the night reception. They all care about trying to make your stsy in Hanoi amazing. The team in the restaurant and bar are just as keen to help where they can. The hotel can also arrange car for the airport (pick up or drop off) and trips to the likes of Halong Bay (definitely wirth the dsy trip and cruise). Overall, a lovely place to stay and somewhere i'll visut again if back in Hanoi (this was my second stay here).
於 2019 年 10 月住了 2 晚
Jenna Nguyen 於 2019年10月9日回覆
Dear our valued guest, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to delivery it to our value guests. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

4/10 不太好

Gabriel

不喜歡：員工素質
Not as good deal as you think.
Location of this place is not the best. The road to get to the hotel from main road is atrocious. I booked a cabana which is shirt of their presidential suite. Really is just a big room with a bed. Should book regular room. The wifi is a problem. It keeps going in and out. So far the electricity has been gone out 3 times. Not sure if this happens in all Cambodia bit feel I have to mention it. The pool is actually pretty cool the food in the restaurant is ok but prices are in US and is not cheap at all. Downtown is 3 min from here according to the front desk. Seems farther to me. The welcome was very nice and warm. They were waiting for me at the airport in a Tuk Tuk. overall would probably pick another hotel if a ever come back here. The allure of a cabana style room got me. Now I'm stuck in this place.
於 2019 年 9 月住了 4 晚
Jenna Nguyen 於 2019年10月4日回覆
Dear Gabriel, Thank you for having take time to write a review of our hotel. Regarding of your review, I am afraid there must be some mistakes here as your reservation with our hotel is Junior Room, and we do not have pool in the hotel or room with cabana style. Please kindly check whether you are mistaking Hanoi Media Hotel with other hotels. This is really important as it may affect our score and image to other Expedia Travelers. Looking forward to hearing from you very soon

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Incredibly friendly staff at this lovely hotel in Old Quarter. The location is excellent with all major attractions within walking distance. Additionally, the hitel is ckose to numerous cars and eateries. Some if the side streets are filled with street food bars. Excellent location also fir the Night Market (Fri-Sun nights). My room was smallish - but exactly as advertised. The bathroom was a decent size with walk in shower. Restaurant is a bit basic for breakfast - fruit, cereal and Vietnamese choices. Evening meal choices include some basic western choices. Personally i would choose the street food options - amazing quality and options. TV includes some English language movie and news options. Hotel also offers trips etc. Really can't praise the staff enough. In particular Helen and Sophie on recception. They clearly care about making sure their customers have a wonderful trip.
於 2019 年 9 月住了 4 晚
Jenna Nguyen 於 2019年10月5日回覆
Dear our valued guest, Thank you so much for taking your valuable time to share your experience with other travellers. We are so fortunate to have your compliment on our property. It surely will encourage us to maintain our efforts so the services we provide will meet almost expectations thoroughly. We will absolutely promote the positive aspects to worthy your valuable recommendation. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
EVERYTHING is great here: Check in takes an extra minute but be patient, they are "preparing the most excellent room experience for you" and it is well worth it. Breakfast includes an order from the menu and excellent buffet. Beds are a little on the hard side but clean and comfy. Staff is excellent speaks english and will bend over backwards for anything you need. Location is great and not too far from public bus stop from airport. PERFECT for our travel needs.
於 2019 年 9 月住了 1 晚
Jenna Nguyen 於 2019年10月2日回覆
Dear our valued guest, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to delivery it to our value guests. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

6/10 一般般

MO，日本

家庭旅遊
喜歡：員工素質
部屋は写真の通りです。ベランダも広くていいのですが、眺望はイマイチ。周りの建物が高いかな。部屋は6階でした おいてあったインスタントコーヒーが美味しかった！そのままにしておくと朝アリンコがいっぱいでした。 フロントの方はとてもフレンドリーで感じいいですよ。街中なので、暑いときは部屋で休めるのでロケーションは抜群デス！
於 2019 年 6 月住了 2 晚

10/10 有夠讚

Maria

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfekt hotell helt enkelt!
於 2019 年 5 月住了 3 晚

10/10 有夠讚

Amy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Staff that are wonderful and go above and beyond
We stayed for 2 nights in a standard room and were extremely happy with our stay. The thing that made is so great were the staff who who extremely friendly and kind. From our warm welcome, to helping us with whatever we needed, they really made our stay memorable. The room we had was quite small for the two of with with a lot of luggage however we did opt for the standard room and others are bigger. It was sparking clean and one of the most comfortable beds we have ever slept in. Highly recommend if you want to stay in the old town!
於 2019 年 5 月住了 2 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
このホテルは小さなホテルですが、立地条件。ホアンキエムの観光地の中心部にあります。スタッフは若いですが、親切です。部屋はクリーンで清潔です。バスタブはありませんがお湯が直ぐに出ます。朝食もこの価格にしては美味しく食べれます。 このところ毎月宿泊しています。
於 2019 年 5 月住了 5 晚
Ms. Moon 於 2019年5月27日回覆
Dear valuded guest, Greetings from Mosto Hanoi Hotel, we would like to thank you so much for your great review to recommend us more and your repeat staying make us happy. We promise to keep our best to sever the customers including you. All the best to you! Mosto team