Is Hanoi Genial Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hanoi Genial Hotel?

Check-in begins at 1:00 PM. Late check-in is available during limited hours.

What time is check-out at Hanoi Genial Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hanoi Genial Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 420000 per vehicle applies.

Where is Hanoi Genial Hotel located?

Located in Old Quarter, this hotel is within a 15-minute walk of Hang Dau Water Tower, Hoan Kiem Lake, and Hanoi Old Town Night Market. West Lake and St. Joseph's Cathedral of Hanoi are also within 1 mi (2 km). Hanoi Railway Station is 27 minutes by foot.

Hanoi Genial Hotel Reviews, Deals & Photos 2025

About the neighborhood

Located in Old Quarter neighborhood, Hanoi Genial Hotel is connected to a shopping center. Travelers eager for a bit of culture can stop by Hanoi Opera House, while those wishing to experience the area's natural beauty can explore Hoan Kiem Lake and West Lake. Food Street Tong Duy Tan and Hanoi Botanical Garden are also worth visiting.

Visit our Hanoi travel guide

8/10 Good

Alireza

2023/3/6

Liked: Cleanliness, staff & service

Good location but small and dark rooms

This hotel does not exist anymore. When you book, they transfer your reservation to another hotel in t he old town. The location is very central but rooms are very small and dark. My room did not have any windows at all.

Stayed 3 nights in Feb 2023

8/10 Good

MASASHI

2020/7/6

Liked: Staff & service

Stayed 1 night in Jul 2020

8/10 Good

Iben

2020/3/16

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Udemærket hotel

Hotellet var udemærket. Vores værelse og toilet var fint, morgenmaden var fin. Alt i alt en god oplevelse.

Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

2020/3/9

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Personal muy amable y efficiente. Puede ayudar mucho para vonocer a Hanoi

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

2020/2/22

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pretty hotel with nice and effecient staff. Near by knteredting places of Hanoi

Stayed 1 night in Feb 2020

8/10 Good

Candy

2020/2/20

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

2020/2/18

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All was very well. Very nice people. Excellent service

Stayed 3 nights in Feb 2020

10/10 Excellent

JINSU

2020/2/14

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Feb 2020

8/10 Good

Verified traveler

2020/2/12

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

値段のわりに満足でした

部屋は広くて使いやすいです。大きなバス停が近くにあり便利でした。スタッフは皆さん親切です。シャワーの量が少ないのと、お湯が途中でぬるくなりましたが許容範囲でした。

Stayed 3 nights in Feb 2020

10/10 Excellent

richard

2020/2/11

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Genial

Good hotel,very helpful and friendly staff. Excellent value for money.

Stayed 4 nights in Jan 2020

8/10 Good

SookJong

2020/1/26

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

깨끗함

만족합니다

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

2020/1/23

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The friendliness of the Staff was very nice. The quality, choice and service at breakfast was excellent 🙏😊

Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

2020/1/21

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

고객서비스가 아주 좋았습니다 주변안내 및 객실서비스, 와이파이등 만족도가 높았습니다 주변 관광에대한 설명도 친절하게 안내해 주었습니다

Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

2020/1/17

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

굳

직원들 친절하고 베트남 호텔 3곳을 이용해봤는데 여기가 조식이 제일 맛있네요

Stayed 3 nights in Jan 2020

10/10 Excellent

giorgia

2020/1/14

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

2020/1/11

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Jan 2020

8/10 Good

Chase

2020/1/2

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean comfortable and accomodating

The genial was super clean and centeal just a short 5 minute walk to old quarter where you have unlimited access to shopping, spas and a long list at the breakfast bar. The staff here was super accomodating and friendly and they were able to communicate in english for everything we needed. Our deluxe room was spacious, bed was comfy and super clean! Our room faced the main road which can be loud late evening so id recommend ear plugs if you have troubles sleeping. Would recommend thw genial and stay here again.

Stayed 3 nights in Dec 2019

10/10 Excellent

GIHYEON

2019/12/21

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

전반적으로 만족, 친절한 직원, 가까운 편의점, 관리잘된 방

Stayed 1 night in Dec 2019

6/10 Okay

Philippe, Tokyo

2019/12/13

Liked: Cleanliness, staff & service

Disliked: Amenities

Le lit était bon. Le service assez cordial. Le petit déjeuner très frugal, avec peu de choix. A part cela, il n’y a quasiment pas d’autre service dans l’hôtel.

Stayed 6 nights in Dec 2019

8/10 Good

Verified traveler

2019/12/11

Liked: Cleanliness, staff & service

Very friendly staff, limited English communication but enough to get by. Room was clean, comfortable mattress and easy hot water for shower. It is greatly located in the Old Quarter and it was surprisingly quiet at night to sleep (which is great). The bathroom was slightly uncomfortable to use it because it was tiny and the room had no windows to the outside, only a small window to the hallway of our floor (?). Breakfast buffet was delicious with some local and Western food options alike.

Stayed 2 nights in Dec 2019

8/10 Good

HOOI YIN

2019/12/5

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Walking distance to most of the place. Good Service

Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

2019/12/4

Liked: Staff & service

Disliked: Property conditions & facilities

Our first double room had 2 singles beds one side pushed up against the wall, one was very hard and the other very saggy. Shower and door we in a tiny space and sink outside the door. It was ok. Clean sheets hot shower reasonable price

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

2019/12/4

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hanoi Genial Hotel is a comfortable, well-maintained and very clean accommodations. This budget priced hotel is a wonderful gem, which easily exceeds much more expensive lodgings in downtown Hanoi. Hanoi Genial Hotel is very easy to find and it's located near countless good restaurants and stores for shopping. Hanoi Genial Hotel is within an easy walk to Hoa Lo Prison, Ho Chi Minh Mausoleum, Thang Long Imperial Citadel and many other popular sightseeing attractions. Hotel staff were always friendly and helpful during my entire two-week stay there. A complimentary hearty breakfast was offered daily with omelette, steamed vegetables, noodles, rice, toast, fresh and delicious local fruit, juices, tea, coffee and much more. Front desk staff effortlessly helped me with directions, sightseeing ideas and precisely made my reservations for airport transfers. Tyra did an amazing job of organizing three different multi-day side-trips for me. All three of these tours were very well organized, fun and had competitive prices when compared to what other travel agencies offered. When returning from an overnight night visit to Sapa I arrived at the Hanoi bus station late at night. Front desk arranged for a bellboy to meet me, and he ordered a taxi upon my arrival to ensure my safe travels back to Hanoi Genial Hotel. Hanoi Genial Hotel was my home away from home while in Vietnam.

Stayed 15 nights in Nov 2019

6/10 Okay

Jo

2019/11/28

Liked: Cleanliness, staff & service, amenities

Special mention of counter reception Tyra. She is indeed professional, helpful and friendly. Overall okay-only experience.

Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveler

2019/11/27

Not all the members of the staff had enough communication skills that are required when talking about important issues.

Stayed 6 nights in Nov 2019

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Hanoi Genial Hotel

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