It’s the worst experience I’ve ever had in my almost 40 years of travelling. The water bottles no matter big or small need to pay(not what they told us when we checked in) and I feel cheated and humiliated when they told us we’d destroyed the opening ( not really opened) a bottle of wine which no label on it. I didn’t even see where it was and my husband told me it was on the top of the shelf.
I strongly suggest hotels.com evaluate the hotel because I don’t want other guests be cheated or wrong finger pointed as I had been.
Shu Hui
於 2024 年 5 月住了 3 晚
10/10 有夠讚
HSI YU
2019 年 10 月 4 日
HSI YU
於 2019 年 9 月住了 1 晚
10/10 有夠讚
KunKai
2019 年 9 月 27 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
High CP hotel
Location is very good for eating and sightseeing around. And hotel provide a restaurant list for reference.
Very polite and well prepared welcome drink and local mix nuts, feel very warm!
Have a prefect impression with the receptionists.
ShawnLin
於 2019 年 2 月住了 1 晚
10/10 有夠讚
真實旅客
2018 年 10 月 26 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2018 年 10 月住了 4 晚
10/10 有夠讚
SHENG FEI
2018 年 9 月 30 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
很好的服務
離開的時候,飯店人員甚至幫我們提行李到街口一起等車:)
SHENG FEI
於 2018 年 9 月住了 3 晚
10/10 有夠讚
Leonard
2018 年 6 月 2 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
服務人員親切有禮、房間乾淨、早餐好吃
Leonard
於 2018 年 5 月住了 3 晚
10/10 有夠讚
真實旅客
2018 年 5 月 16 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location with excellent service
Staff were nice and helpful! Neat and tidy room with great view.
真實旅客
於 2018 年 5 月住了 1 晚
10/10 有夠讚
Wing Yan
2018 年 5 月 13 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Friendly and helpful staff
Great location with nice view. The staff were extremely friendly and helpful! Breakfast was great. We will definitely go back if we visit Hanoi again. Highly recommended :)
Wing Yan
10/10 有夠讚
Shaohua
2018 年 4 月 11 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Recommended
Convenient location, friendly and wonderful staff, some little niceties. I would recommend this hotel to friends and consider to stay here if I come back to Hanoi some other day.
The hotel locates near Hoan Kiem Lake. There are a lot of shops and cafe nearby. The hotel room is clean. There are a wide variety of food you can choose for breakfast and also a mini buffet. I highly appreciate the staff, especially the manager, they are all so helpful to provide tour recommendation and any kind of assistance. I will definitely stay in this hotel when I come to Hanoi in the future.
真實旅客
於 2017 年 9 月住了 2 晚
10/10 有夠讚
Sim
2025 年 4 月 10 日
喜歡:整潔度、員工素質和住宿環境和硬體
Clean, central and everyone super helpful
Sim
於 2025 年 4 月住了 3 晚
10/10 有夠讚
Giuseppe
情侶出遊
2025 年 4 月 7 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Struttura in posizione comoda all’interno della città vecchia
Giuseppe
於 2025 年 3 月住了 2 晚
10/10 有夠讚
MITSUNOBU
親子旅遊
2025 年 3 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
全てのスタッフが親身に対応してくれました。水回りも清潔ですし、素晴らしいホテルだと思います
MITSUNOBU
於 2025 年 3 月住了 4 晚
10/10 有夠讚
Thanh Nhi
2025 年 3 月 1 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good breakfast, good service
Thanh Nhi
於 2025 年 2 月住了 1 晚
8/10 不錯哦
Graham
2025 年 2 月 22 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Graham
於 2025 年 2 月住了 1 晚
10/10 有夠讚
JAEKWAN
2025 年 1 月 15 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
JAEKWAN
於 2025 年 1 月住了 1 晚
10/10 有夠讚
Wendy
家庭旅遊
2025 年 1 月 3 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent hotel!
We loved our time at the Bonsella! The service was very personal and overall excellent! Everyone was so helpful for us. The location is perfect and close to everything. We just walked all over the beautiful city of Hanoi. Our rooms were comfortable and clean. Very happy with our stay!
Wendy
於 2024 年 12 月住了 3 晚
10/10 有夠讚
Rodel
2025 年 1 月 2 日
Rodel
於 2024 年 12 月住了 2 晚
10/10 有夠讚
Marshall
2024 年 12 月 18 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location and good hotel
Great location near the lake , friendly staff , good breakfast. Room was comfortable