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Reviews of Bendecir Hotel & Spa

4 out of 5
Bendecir Hotel & Spa
25 Lo Su Street, Hoan Kiem District, Hanoi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 337 out of 475 reviews" "
Rating 8 - Good. 100 out of 475 reviews" "
Rating 6 - Okay. 24 out of 475 reviews" "
Rating 4 - Poor. 8 out of 475 reviews" "
Rating 2 - Terrible. 6 out of 475 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location. Breakfast was good, though breakfast area is very small
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located in the old quarter
Stayed 2 nights in Apr 2024

8/10 Good

Simon

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location, great staff. Good value overall. The lift (1 only) is frustratingly slow and the air conditioning although functional was problematic with you regularly having to turn off and on again to reset. Overall the positives outweigh the negatives at this hotel. Staff and customer service were the highlight
Stayed 5 nights in Apr 2024

6/10 Okay

Peter

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Property is quiet run down and does not live up to the reviews or overall rating. Room disappointing, breakfast disappointing, cleanliness of hotel in general disappointing. Would not recommend at the price charged.
Stayed 1 night in Mar 2024

6/10 Okay

Liza

Traveled with family
Liked: Cleanliness, staff & service
Staff is absolutely lovely and I can not say enough about how accommodating the ladies in the spa were for our family - they were so wonderful!. The morning buffet was also fantastic as were the views from the rooftop bar. Location is highly convenient to the Old Quarter. But..I struggle a bit with the 4-star designation. It’s evident that there’s has been some work put in to update the rooms, but the floors were dirty, the tub wiggled when You stood In It to shower, the tub faucet was dangling from the wall, you could not flush the toilet paper, and the noise from inside the hotel, itself, was horrific at night with doors slamming, people dropping things, babies screaming. I suspect a western 4-star has a different standard and I’m trying to take that into account after having travelled extensively and It wasn’t all bad, but a little disappointing.
Stayed 2 nights in Mar 2024

10/10 Excellent

Derek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Hotel was awesome. Area perfect for exploring old quarter. Highly recommend.
Stayed 2 nights in Feb 2024

6/10 Okay

Jayne

I had arranged to be picked up from the Airport, one of the reasons I booked this hotel was because of this service.They sent an excellent confirmation with precise details…I waited over 40 minutes for a taxi which did not show up. After phoning the hotel (incurring additional phone expenses) they did arrange a transfer and after more complaining did not charge me…but I had wasted time and spent money phoning them…good location. Bar VERY loud, so impossible to go there for a quiet drink.
Stayed 4 nights in Feb 2024

10/10 Excellent

rudy, Benicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is well located walking distance to most places and site really clean and the staff is super friendly. The breakfast is really good.
Stayed 2 nights in Feb 2024
Response from David - Customer Service on 2024/2/18
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again!

10/10 Excellent

Lisa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We loved our stay at the Bendecir Hotel. Staff is awesome, so friendly and helpful. The rooms are nice and complimentary breakfast is delicious. It's very close to everything but the hotel is quiet. Excellent location. I would definitely stay there again.
Stayed 2 nights in Feb 2024
Response from David - Customer Service on 2024/2/16
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The location, rooms and staff are amazing and the breakfast is awesome. I would highly recommend staying here! 😊
Stayed 1 night in Feb 2024
Response from David - Customer Service on 2024/2/16
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, location and room. Happy hour rooftop bar a nice break with nice view of the area.
Stayed 2 nights in Feb 2024
Response from David - Customer Service on 2024/2/16
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location spacious room
Stayed 2 nights in Jan 2024
Response from David - Customer Service on 2024/2/16
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

8/10 Good

Selena

Liked: Staff & service
Response from David - Customer Service on 2024/2/16
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from David - Customer Service on 2024/2/16
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. Have a pleasant journey

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Delighted customers
The level of helpfulness by the wonderful staff of this hotel is exceptional. Thoroughly recommend. A most pleasant stay.
Stayed 5 nights in Oct 2023
Response from David - Customer Service on 2024/2/16
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

8/10 Good

Linda

Liked: Staff & service
Disliked: Cleanliness
All staff are nice. And friendly
Stayed 1 night in Oct 2023
Response from David - Customer Service on 2024/2/16
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

8/10 Good

KEMMY M P

Stayed 2 nights in Sep 2023
Response from David - Customer Service on 2024/2/16
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Excellent

Tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff at this hotel are incredibly helpful. The front desk staff is unbelievably helpful, especially Thom and Yin. They're the most helpful hotel staff I've ever met. Excellent location where you can walk to many locations in the Old Quarter including the night market (which is car free on weekends) and the hop-on-hop-off bus terminal. Lots to see, eat, and shop near the hotel.
Stayed 5 nights in Sep 2023
Response from David - Customer Service on 2024/2/16
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

8/10 Good

Walter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff treating me great Areas seemed small
Stayed 8 nights in Sep 2023
Response from David - Customer Service on 2024/2/16
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

4/10 Poor

Lorne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very small rooms. Not enough elevator capacity.
Stayed 1 night in Sep 2023
Response from David - Customer Service on 2024/2/16
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. Have a pleasant journey

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly with a smile! Place is clean and nice, elevator quiet small and close fast if you don't go in. Over roof top is an amazing place for a view and breakfast was good. Lots of restaurants around the area as well?
Stayed 3 nights in Aug 2023
Response from David - Customer Service on 2024/2/16
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

10/10 Excellent

DEMETRIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond. My cousin had a problem with her visa and was stuck in Tokyo. The staff was able to get it fixed in a day. The breakfast is amazing and different everyday. My only complaint is the rooms facing the street can be a bit noisy if you a light sleeper.
Stayed 4 nights in Aug 2023
Response from David - Customer Service on 2024/2/16
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

10/10 Excellent

Madison

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and great location in the Old Quarter!
Stayed 1 night in Jul 2023
Response from David - Customer Service on 2024/2/16
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from David - Customer Service on 2024/2/16
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

4/10 Poor

Keith

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The place need to be update and only ac in loby and rooms. But hall way and elevator doesn't have it. Place look run down. Should be only 2 start. Don't know how they rate so high.
Stayed 3 nights in Jun 2023
Response from David - Customer Service on 2024/2/16
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. Have a pleasant journey

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love the Bendecir and its wonderful staff
We absolutely loved our stay at Bendecir. The room was clean, quiet, and comfortable. The location was very convenient, so close to many restaurants, and shops. Ho Hoan Kiem was literally steps away. The breakfast was divine. The selections and quality were exceptional, even better than at many restaurants. Most of all, it was the service and the outstanding staff. The manager, Linh, was diligent, courteous, and extremely accommodating. All members of the staff, most especially Quyền and Hiếu, were very helpful, attentive, and respectful. They paid close attention to what we needed and fulfilled them quickly. We could not say enough good things about this lovely hotel and look forward to coming back
Stayed 1 night in Jun 2023
Response from David - Customer Service on 2024/2/16
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Excellent

Nicol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very kind and professional . Room was clean and comfortable. Rooftop bar was lovely with beautiful view of the city. The gentleman helping with the breakfast buffet were very friendly. Food was wonderful.
Stayed 1 night in Jun 2023
Response from David - Customer Service on 2024/2/16
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

6/10 Okay

Cuong

Liked: Staff & service
Stayed 3 nights in Jun 2023
Response from David - Customer Service on 2024/2/16
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love the Bendecir. The room was clean, comfortable, modern, and quiet. But above all, it was the staff that will bring us back time and again. They are warm, respectful, and very personable. They treat you like they know you personally, and as if you were their only and most important guests.
Stayed 3 nights in Jun 2023
Response from David - Customer Service on 2024/2/16
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Excellent

LEANNE

Liked: Cleanliness, staff & service, property conditions & facilities
I had a really lovely stay at Bendecir Hotel & Spa. The staff were all extremely helpful and kind people, making my stay a comfortable one. They were all professional and the staff at the desk spoke excellent English, taking away the stress of any miscommunication. Quyen was one of the bell boys who really made my stay memorable - he was constantly available throughout most of the day to help out when needed. The room was comfortable and relatively well maintained. I enjoyed the breakfast buffet every morning, especially the fresh fruit they had. Overall, this location met my needs as it was easy to walk to the rest of the Old Quarter from here. There was a good variety of food and cafes nearby that the staff helped to recommend.
Response from David - Customer Service on 2024/2/16
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay. Looking forward to seeing again!

10/10 Excellent

Mrs S J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with pool in central location
Really enjoyed our 2 night stay in this hotel. Room was spacious and bed comfortable although a bit sparse on furniture with little extras like hooks or rails for hanging wet towels lacking. It was clean enough on the surface but there was some dust and a random sock under the bed! Loved the rooftop pool and bar. Breakfast was good and staff were helpful and polite though not particularly friendly. Location very good, close to the main attractions such as the water puppet theatre, military museum and Train Street. Lots of restaurants, cafes and shops in the area. Would definitely return.
Stayed 1 night in Apr 2023
Response from David - Customer Service on 2024/2/16
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Excellent

adam

Stayed 2 nights in May 2023
Response from David - Customer Service on 2024/2/16
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Excellent

Kieu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel charming and cozy. Great staff service and loved the breakfast buffet. Good location and walking distance to many options.
Stayed 2 nights in Apr 2023
Response from David - Customer Service on 2024/2/16
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Excellent

Siobhan

Stayed 7 nights in Apr 2023
Response from David - Customer Service on 2024/2/16
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay. Looking forward to seeing again!

6/10 Okay

Teck Heng

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
This is a small , the most 3 star hotel. No swimming pool and gym. With its price , not worth. The only good is near to HK lake, that’s all.
Stayed 3 nights in Mar 2023
Response from David - Customer Service on 2024/2/17
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. Have a pleasant journey

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Apr 2023
Response from David - Customer Service on 2024/2/16
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2023
Response from David - Customer Service on 2024/2/16
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay. Looking forward to seeing again!

10/10 Excellent

Yumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful and friendly staff
Stayed 1 night in Feb 2023
Response from David - Customer Service on 2024/2/16
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay. Looking forward to seeing again!

8/10 Good

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was a great basic hotel in a really convenient location. The staff was extremely friendly and helpful, even with our very late arrival and early departure time. They helped coordinate our airport transfer and were extremely prompt and responsive in answering our questions. The breakfast buffet was a great perk. The rooms were in good condition, although it was (as expected) a bit humid inside. Overall this was a good option for our overnight stay.
Response from David - Customer Service on 2024/2/16
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay. Looking forward to seeing again!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs , rooms are spacious
Stayed 2 nights in Dec 2022
Response from David - Customer Service on 2024/2/16
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

8/10 Good

TAKEYUKI

Liked: Staff & service, property conditions & facilities
Response from David - Customer Service on 2024/2/16
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Excellent

Jordan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility is so amazing, amazing breakfast, kind staff who are very helpful!
Stayed 1 night in Dec 2022
Response from David - Customer Service on 2024/2/16
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

6/10 Okay

Sudipta

Response from David - Customer Service on 2024/2/16
Thank you so much for your rating. Looking forward to see you again.

10/10 Excellent

Piak Suan, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff are very friendly and helpful. Room are clean and comfortable. Only feedback is we have a family room for 4 and will be good to have 2 toilets instead of 1 will be ideal. The hotel location at Old Quarter is very convenient and is walking distance to popular lake and night market street. If you are aiming for true Vietnam experience is a great place to stay.
Response from David - Customer Service on 2024/2/16
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay. Looking forward to seeing again!

10/10 Excellent

Allan

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staffs are very friendly
Response from David - Customer Service on 2024/2/16
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

10/10 Excellent

Patricia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at Bendecir was excellent. Our rooms (junior executive suites) were roomy and had a lovely balcony/view. The breakfasts and skybar were also fantastic.
Stayed 1 night in Nov 2022
Response from David - Customer Service on 2024/2/16
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay. Looking forward to seeing again!

10/10 Excellent

Colin, Corby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and a central location. Sky bar was very pleasant.
Stayed 3 nights in Oct 2022
Response from David - Customer Service on 2024/2/16
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay. Looking forward to seeing again!

10/10 Excellent

Moises, Jacksonville

Liked: Staff & service, amenities, property conditions & facilities
Very nice clean hotel with a great breakfast. The staff are very helpful and always with a nice smile
Stayed 13 nights in Aug 2022
Response from David - Customer Service on 2024/2/16
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay. Looking forward to seeing again!

10/10 Excellent

mehdi

Liked: Cleanliness, staff & service, property conditions & facilities
Recently reviewed.
Stayed 10 nights in Aug 2022
Response from David - Customer Service on 2024/2/16
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

10/10 Excellent

tho, HILLSBORO

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel
Stayed 1 night in Jul 2022
Response from Bendecir Hotel & Team. on 2022/8/1
Gửi chị Tho, Cám ơn chị đã gửi đánh giá tới khách sạn Bendecir Hotel & Spa với số điểm tuyệt đối. Khách sạn Bendecir xin trân trọng cám ơn chị đã tin tưởng và sử dụng dịch vụ tại khách sạn. Khách sạn Bendecir hy vọng sẽ được đón tiếp chị vào những lần tiếp theo. Trân trọng Bendecir Hotel & Team.