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安諾瓦飯店的評分

3.5 out of 5
安諾瓦飯店
No 9 Vo Nguyen Giap St, Soc Son, Hanoi

評論

7.4

不錯哦

10 分，有夠讚；174 則評論中有 40 則" "
8 分，不錯哦；174 則評論中有 66 則" "
6 分，一般般；174 則評論中有 42 則" "
4 分，不太好；174 則評論中有 13 則" "
2 分，很糟糕；174 則評論中有 13 則" "

7.8/10

整潔度

7.8/10

員工素質

6.4/10

設施服務

7.2/10

住宿環境和硬體

5.2/10

環保程度

評論

10/10 有夠讚

YU FU

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很靠近河內机場的暫住地
房間簡潔,是搭机轉乘的好旅店
於 2023 年 11 月住了 1 晚

4/10 不太好

Eddy

於 2023 年 8 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room is quite good and clean. price of drinks in fridge is reasonable. need call a car to airport is a bit expensive.
於 2019 年 8 月住了 1 晚
Fom Nguyen 於 2019年8月13日回覆
Dear Thank you very much for everythings!

8/10 不錯哦

Chewei

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
房間大、工作人員相當友善
近期內入住了兩次，房間相當大，工作人員十分友善。較大的缺點是因為房間靠近馬路，都會聽到車聲較為吵雜。
於 2019 年 6 月住了 1 晚
Fom Nguyen 於 2019年6月30日回覆
Dear Mr. Chewei Thank you very much for stayed with us! Thanks for your good comment about us on Hotel.com We hope to serve you again in near future at Anova Hotel! Thanks again and Have funs in your life!

10/10 有夠讚

Nancy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
舒適便利的飯店
房間乾淨，床好睡，離機場近。 但機場接駁服務有另外收費，跟預訂時的說明不同。 整體而言，飯店值得推薦。
於 2018 年 7 月住了 1 晚
Fom Nguyen 於 2018年7月21日回覆
Dear Ms, Nancy Thank you very much for your stayed at Anova Hotel Hope to serve you again in near future! Thanks

8/10 不錯哦

WING FUNG

喜歡：員工素質、住宿環境和硬體和客房舒適度
近公路，有點嘈
於 2017 年 11 月住了 1 晚
Dear Mr Wing Fung Thank you very much for your nice comment on Expedia.com We hope to serve you again in Anova Hotel. Best Regard, Fom Nguyen

10/10 有夠讚

chingszu

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 10 月住了 1 晚
Dear Ms. Chingszu Shih. Thank you very much for your good comment. We hope see you again at Anova Hotel. Best Regard

4/10 不太好

David

不喜歡：整潔度、設施服務和住宿環境和硬體
There was Ants in my room. Area around did not much to choose from as far as food. Mosquitos in the patio area. Probably wont stay here again if given the choice.
於 2024 年 4 月住了 2 晚

6/10 一般般

Machiko

I used their pick up service from the air port with an additional cost of 100k and it worked fine. As for the room, I was hoping to stay in non smoking room but it smells like smoke. There was water leaking from hand shower in the bathroom. There were enough hot water but shower head was not working properly. I had hard time to figure out how to plug in a electric kettle as all outlets were on the odd places. Also, there was room instructions provided in Vietnamese only and not in English. As for their service, staffs were kind and helpful but had some difficulty communicating in English.
於 2024 年 3 月住了 1 晚

4/10 不太好

Vu

喜歡：員工素質
不喜歡：住宿環境和硬體
前のお客さんが使ったコーヒー袋を置いたまま。 部屋が匂い。
於 2024 年 2 月住了 2 晚

2/10 很糟糕

Genevieve

團體旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Large cockroach in room, holes in towel, burned cigarette burns marks in sheets. Overall, place felt dirty. Only positive, less than 5 minutes to the airport.
於 2023 年 10 月住了 1 晚

2/10 很糟糕

DIEP TRUONG

於 2023 年 10 月住了 1 晚

4/10 不太好

Janice

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Dirty, cockroaches in the room and the staff didn’t get reservations correct and had a difficult time checking us in. Don’t stay here.
於 2023 年 10 月住了 1 晚

6/10 一般般

Karen

家庭旅遊
喜歡：整潔度
Close to the airport. Room and bathroom is huge. Very roomy. However, word of warning if you stay with another person. The bathroom door is glass and the curtain is white. It's see through. So others will see while you're doing your business in the bathroom. Our kettle was very moldy. It was gross So be careful when you use anything. It's good for an overnight stay while you wait for your air flight. They also will overcharge you if you use their service for airport transfer. It would be cheaper to go with a taxi or grab but you pay for convenience.
於 2023 年 8 月住了 1 晚

8/10 不錯哦

Gerinit

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff and owner very helpful
於 2023 年 8 月住了 1 晚

2/10 很糟糕

Erika

情侶出遊
不喜歡：整潔度、員工素質和住宿環境和硬體
DO NOT STAY HERE!!! We booked this hotel as a quick 1 night stay before flying out of Hanoi. It looked decent in the photos and was a good price. The advertisement on Expedia said it had breakfast and a free airport shuttle!! They do not! The man at the front desk spoke no English. No breakfast option at hotel and no free shuttle! The man at the front desk said (via our phone translator) that he would call us a cab (we would pay) in the morning to take us to the airport. This was annoying but we agreed. We took our key and went up to our room. The room was clean enough but felt like a sauna (very hot and moist). We tried to turn on the A/C to find out that after twenty minutes it only blew hot air. It was broken. We started getting ready for bed only to discover massive cockroaches in the bathroom!! They started flying around and crawling on our bed and luggage. At that point (around 11pm) we packed up and booked a new hotel for the night. I’m warning you. Do not book this hotel. You will end up going elsewhere and wasting your time and money.
於 2023 年 6 月住了 1 晚

10/10 有夠讚

Brooke

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 5 月住了 1 晚

8/10 不錯哦

Andrew

於 2023 年 4 月住了 1 晚

2/10 很糟糕

tewfik

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A nova hôtel
Horrible séjour d’une nuit aucun service la dame qui et venue nous donner la carte n’a aucun sens de la politesse un ado était au guichet en train de jouer à un jeux l’hôtel c’est du n’importe quoi je trouve honteux que Hotels.com puisse proposer se type hôtel
於 2023 年 1 月住了 1 晚

2/10 很糟糕

NGOC

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
サービスは酷すぎる。予約し、決済したのにチェックイン時に確認せず予約が無いなど言われました。接客態度は最低でした。 お部屋は汚く、お風呂の照明器具が壊れ、ティッシュも無かった。 ベトナム人ならなんとかなりますが、外国人には絶対おすすめしません。
於 2022 年 3 月住了 1 晚

6/10 一般般

TATSUYA

商務旅客
可もなく不可もなく
コロナ禍にあって宿泊者は私だけでした。よって常態の評価とはなりませんが、まあかもなく不可もなくですね。最寄りのノイバイ空港まで迎えにきてくれますが、100,000vndと有料であることに注意が必要です。朝食は近所の屋台で購入してきたフォーを出してもらいました。
於 2021 年 2 月住了 1 晚

10/10 有夠讚

真實旅客

於 2020 年 10 月住了 1 晚
Fom Nguyen 於 2020年11月24日回覆
Many Thanks! Hope to see you again at Anova Hotel!

8/10 不錯哦

Valerie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Reliable Hanoi airport layover hotel
A reliable airport layover hotel! You can hear some traffic through the windows, but not too bad. It's clean and reasonably comfortable.
於 2020 年 2 月住了 1 晚
Fom Nguyen 於 2020年3月3日回覆
Dear Ms. Valerie Thank you very much for stayed with us! We are so happy when to see your comment on Hotels.com We hope to serve you again in near future at Anova Hotel! Have a good lucks to you!

2/10 很糟糕

真實旅客

喜歡：整潔度
不喜歡：員工素質、設施服務和住宿環境和硬體
於 2020 年 2 月住了 1 晚
Fom Nguyen 於 2020年2月21日回覆
Thank you very much for stayed with us! We don't know, what is the happen with you? But really thanks for your comment!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 2 月住了 1 晚
Fom Nguyen 於 2020年2月16日回覆
Dear Our Hotel Guest! Thank you very much for stayed with us! And Thanks for your nice comment on Expedia.com, too! We are so happy when you were happy to stayed at Anova Hotel. Good luck to you!

2/10 很糟糕

Edgar，California

親子旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Staff live in the facility. Low shower water pressure and barely no hot water (ran the water over 10mins). Property too far from the city.
於 2020 年 2 月住了 4 晚
Fom Nguyen 於 2020年2月14日回覆
Sorry! We are a hotel near by Airport. That is why It is a bit far from City. You have to wrongly choosing! However, Thanks for all!

6/10 一般般

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 1 月住了 1 晚
Fom Nguyen 於 2020年1月26日回覆
Thank you very much and Happy New Year!

4/10 不太好

真實旅客

親子旅遊
不喜歡：設施服務和住宿環境和硬體
The hotel was not at all what we expected. The room and bathroom didn’t feel clean at all. The beds were not comfortable. The staff was fine, but didn’t speak much English.
於 2019 年 12 月住了 1 晚
Fom Nguyen 於 2020年1月13日回覆
Nothing to explain to you! Thanks!

10/10 有夠讚

Leonie

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place, close to airport!
This hotel is very close to the Hanoi airport, so especially convenient if you're just staying overnight, or on a short trip. Stayed overnight in between flight to Hanoi and flight to Laos, and the hotel very kindly kept spare luggage for us until we returned to Hanoi. Very comfortable beds, nice service.
於 2019 年 12 月住了 1 晚
Fom Nguyen 於 2020年1月9日回覆
Thank you very much for your nice comment about us! Hope to see you again!

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：整潔度和客房舒適度
Room was big, but smelled very bad. Not many food options nearby. Convenient only if you have an early morning flight, as we did.
於 2020 年 1 月住了 1 晚
Fom Nguyen 於 2020年1月9日回覆
Thank you very much!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和設施服務
於 2020 年 1 月住了 2 晚
Fom Nguyen 於 2020年1月9日回覆
Nice to see your comment! Thanks and good luck to you!

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay close to the airport. Friendly staff!
於 2019 年 12 月住了 1 晚
Fom Nguyen 於 2019年12月29日回覆
Dear! Thank you very much for stayed with us! We are so happy when to see your comment! Hope to serve you again in near future at Anova Hotel! Thanks and Good luck to your family!

6/10 一般般

Geoffroy

於 2019 年 12 月住了 1 晚

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
夜着でも送迎してくれます
JALの深夜着の便でしたが，直前に予約したにも係わらず空港送迎にも対応いただけました。部屋の広さにビックリ。道路沿いのため，車や飛行機の音が気になりますが，良く休めました。朝食にはフォーを，注文してから用意してくれて，初めてのベトナム訪問の不安が和らぎました。
於 2019 年 10 月住了 1 晚
Fom Nguyen 於 2019年11月23日回覆
Thank you very much for stayed with us! Hope to see you again in near future!

6/10 一般般

Fai

團體旅遊, 家庭旅遊
不喜歡：員工素質
Free Airport shuttle BUT can’t find the diver so the staff order a taxi should be 35,000 dong when arrived airport the taxi driver ask for 95,000 dong.
於 2019 年 10 月住了 1 晚
Fom Nguyen 於 2019年11月3日回覆
Thank you very for your time stayed with us! Have o good luck to you!

8/10 不錯哦

non，jpn

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
helpful staff
於 2019 年 10 月住了 1 晚
Fom Nguyen 於 2019年10月31日回覆
Thank you very much for your stayed with us! Have a nice time in your life!

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
For the price and proximity to the airport this hotel is a winner if you just want a hotel to stay at when you are about to catch a flight. Picked up and dropped off at the airport efficiently. Breakfast was decent, staff friendly and helpful and room was pretty good. Only minor complaint is that the shower had a hundred different attachments that only produced hot water which provided much amusement but might be an issue if you were staying more than one night.
於 2019 年 10 月住了 1 晚
Fom Nguyen 於 2019年10月31日回覆
Dear Our Hotel Guest! Thank you very much for your good comment on Expedia.com Hope to see you again in near future at Anova Hotel! Thanks and Have a good lucks to your family!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 10 月住了 3 晚
Fom Nguyen 於 2019年10月31日回覆
Thank you very much!

8/10 不錯哦

seth

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good enough
Very basic property, but clean enough and plenty of space in the rooms. Close to the airport and cheap, which were the two things I was looking for when I booked. Breakfast was pretty good and the transfer to/from the airport was cheap enough, on time and convenient.
於 2019 年 9 月住了 1 晚
Fom Nguyen 於 2019年10月11日回覆
Dear Our Hotel Guest Thank you very much for stayed with us! Thanks for your good comment on Hotels.com too. We hope to serve you again in near future! Good lucks to your family!

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質和設施服務
Convenient for an early flight. Hotel transport booking is a must. Comfortable room with hot water, AC, TV, WiFi, free in room coffee/tea/bottled water and basic breakfast. Limited food choice that might be best get at airport. Good value.
於 2019 年 10 月住了 1 晚
Fom Nguyen 於 2019年10月10日回覆
1Thank you very much for stay with us! Hope to serve you again in near future! Good luck to you!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Ok being close to airport. Not convenient for tourists for food or sightseeing.
於 2019 年 9 月住了 1 晚
Fom Nguyen 於 2019年9月14日回覆
Thank yoiu very much for stayed with us! Hope to serve you agian in near future! Good luck to you!

6/10 一般般

真實旅客

喜歡：整潔度和住宿環境和硬體
於 2019 年 8 月住了 1 晚
Fom Nguyen 於 2019年9月14日回覆
Dear Our Hotel Guest Thank you very much for stayed with us and Thanks for your comment on Hotels.com We hope to serve you again in near future.

6/10 一般般

MD

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Close to the airport, but hard bed
The room was spacious with a great view. The pick-up service was good even though we had to wait for some time. The staff was not very friendly when I asked for help to book transport from the hotel to the city. The grab taxi was way cheaper than the hotel one. The breakfast was mediocre but considering the price, I guess I should not be complaining.
於 2019 年 8 月住了 1 晚
Fom Nguyen 於 2019年8月23日回覆
Thank you very much for stayed with us! Hope to serve you again with better services in near future! Thanks and Have a good luck to you!

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和設施服務
We stopped at the Anova before boarding our flight back to the UK. It is 5 mins from the airport and the property arranged transport for 100000 dong ($4 ish). The manager was polite and efficient. The rooms were clean with two double beds/aircon/minibar and a simple room menu delivery service (we had pizza which was very good). Adequate for the purposes of a quick sleep /shower and rest prior to/after a flight. The room cost £30 and was a bargain. Compared to spending the evening and early hours on the airport floor this was excellent! Would recommend for this purpose.
於 2019 年 8 月住了 1 晚
Fom Nguyen 於 2019年8月13日回覆
Dear Our Hotel Guest Thank you very much for staed with us! We hope to serve you again in near future! And bring to you new feeling as first feeling! Thanks and good luck to you!

4/10 不太好

JEHYEON

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
당일 비행기가 너무 늦게 있어서 공항 근처에서 좀 쉬다가 가려고 들렀습니다. 일단 그랩으로 차가 안잡힙니다. 그래서 호텔에서 차를 잡아주었는데 굉장한 바가지를 썼습니다. 또한 청결도 좋지 못하며 서랍에는 사용한 콘돔이 그대로 있어서 기분이 상당히 나빳습니다.
於 2019 年 7 月住了 1 晚
Fom Nguyen 於 2019年8月13日回覆
Dear Our Hotel Guest! Thank you very much for stayed with us! We apologize for your inconvenient! We hope to serve you again in near future and bring to you a new feeling. It is better than this time! Thanks for your comment on Expedia.com , It is helful for any one! Thank a lot!

10/10 有夠讚

真實旅客

商務旅客, 家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The man who was working at 11pm when I checked in was incredibly helpful. It was late and our whole family was tired. Check in was smooth he even helped pay my taxi fare because I ran out of VND. The room is huge but definitely not fancy: this place is so close to the airport it made my life so much easier. They even drove us to the airport in the morning in a big vehicle that could hold all of our baggage.
於 2019 年 7 月住了 1 晚
Fom Nguyen 於 2019年8月2日回覆
Dear Our Hotel Guest! Thank you very much for your nice comment! We are so glad when to see that! It is our power in future to do better! Hope to see you again at Anova Hotel!

8/10 不錯哦

真實旅客

家庭旅遊
当日予約でしたが、すぐ対応してくれました
於 2019 年 7 月住了 1 晚
Fom Nguyen 於 2019年7月19日回覆
Dear Our Hotel Guest! Thank you very much for stayed with us and Thanks for your good comment on Expedia.com too! We hope to serve you again at Anova Hotel in near future! Have funs in your life!

10/10 有夠讚

NAM

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
High recommended
Great services with cheap price
於 2019 年 7 月住了 1 晚
Fom Nguyen 於 2019年7月17日回覆
Welcome of you! Thank you very much for your good time to stay at Anova Hotel. And thanks for nice comment on Hostel.com too! We hopw to serve you again in near future! Have funs in your life!

2/10 很糟糕

真實旅客

情侶出遊, 家庭旅遊
不喜歡：員工素質
I book this hotel for my boyfriend and his grandpa. My reservation was for 2 nights. When my boyfriend checked out early they ask for 250.000 for late check out. I feel like they try to make money off of him due to his lack of the native language.
於 2019 年 7 月住了 2 晚
Fom Nguyen 於 2019年7月13日回覆
Unbelievable! You didn't stay and didn't know anything. Your boyfriend check out early, because his flight. We can't refuns money. But His granfather check out late. He must to pay extra money for half day. What is the happen for that? I am thinking, You have big problem!

6/10 一般般

真實旅客

情侶出遊, 家庭旅遊, 親子旅遊
喜歡：員工素質
不喜歡：整潔度
I liked how close it was to the airport. Everything was fine about the property. Not great, not terrible. It had a bed where I could sleep, and a shower to get clean. You get what you pay for! Not much going on around the hotel. One or 2 local restaurants.
於 2019 年 6 月住了 1 晚
Fom Nguyen 於 2019年6月28日回覆
Dear Thank you very much for stayed with us! Your comment is true. I think, it is helpful for any one! Thanks and hope to serve you again!