Relais & Chateaux Chaptel Hangzhou

Choose dates to view prices

Luxury
4.0 star property
9.0

Wonderful

Garden sanctuary by West Lake

Art Deco elegance frames the serene garden terrace at this luxury retreat near West Lake. Guests unwind with crafted drinks at the stylish lounge bar. A dedicated concierge arranges personalized experiences while you enjoy thoughtful touches like complimentary minibars.

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

About the neighborhood

Located in Downtown Hangzhou, a neighborhood in Hangzhou, Relais & Chateaux Chaptel Hangzhou is in a shopping district. The area's natural beauty can be seen at No.2 Park and West Lake, while Hangzhou Botanical Garden and Hangzhou Zoo are popular area attractions. Broken Bridge and China Academy of Art are two other places to visit that come recommended. Visit our Hangzhou travel guide
Map
No.57, Changsheng Road, Shangcheng, Hangzhou, 310006

What's nearby

  • A serene lake with a traditional pavilion, a wooden bridge, and a pagoda in the distance.
    West Lake
    3 min walk - 0.3 km
  • Hangzhou Jiali Center
    7 min walk - 0.6 km
  • Wulin Night Market
    9 min walk - 0.8 km
  • Wushan Night Market
    16 min walk - 1.4 km
  • Wulin Square
    3 min drive - 1.6 km

Getting around

  • Longxiangqiao Station
    3 min walk
  • Hangzhou Station
    11 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    34 min drive

Restaurants

  • 工联美食广场
    2 min walk
  • Starbucks
    4 min walk
  • 弄堂里 | Nong Tang Li
    3 min walk
  • Dicos 德克士
    2 min walk
  • 元港元气小火锅（in77）
    3 min walk

About this property

Relais & Chateaux Chaptel Hangzhou

  • Luxury upscale hotel near West Lake
  • Located close to No.2 Park and Broken Bridge, Relais & Chateaux Chaptel Hangzhou provides an airport shuttle, a terrace, and a coffee shop/cafe. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
  • You'll also enjoy the following perks during your stay:
    • Free self parking
    • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
    • Smoke-free premises, 1 meeting room, and luggage storage
  • Room features
  • All guestrooms at Relais & Chateaux Chaptel Hangzhou have comforts such as premium bedding and pillow menus, as well as thoughtful touches like air conditioning and free stocked minibars.
  • Other conveniences in all rooms include:
    • Select Comfort beds, down comforters, and free cribs/infant beds
    • Bathrooms with rainfall showers and deep soaking tubs
    • 32-inch flat-screen TVs with cable channels
    • Wardrobes/closets, electric kettles, and daily housekeeping

Awards and affiliations

  • The property is a member of Relais & Chateaux.

Similar properties

Exterior
EVEN Hotel Hangzhou West Lake by IHG
Downtown Hangzhou
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
9.6 out of 10, Exceptional, 34 reviews
The price is NT$2,017
NT$2,352 total
includes taxes & fees
Nov 1 - Nov 2
EVEN Hotel Hangzhou West Lake by IHG
Compare similar properties

Frequently asked questions

Is Relais & Chateaux Chaptel Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Relais & Chateaux Chaptel Hangzhou?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Relais & Chateaux Chaptel Hangzhou?

Check-out is at noon.

Does Relais & Chateaux Chaptel Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Relais & Chateaux Chaptel Hangzhou located?

Located in Downtown Hangzhou, this luxury hotel is within a 10-minute walk of West Lake and No.2 Park. Broken Bridge and China Academy of Art are also within 1 mi (2 km). Longxiangqiao Station is only a 3-minute walk and Fengqi Road Station is 15 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Relais & Chateaux Chaptel Hangzhou Reviews

9.0

Wonderful

8.4

Cleanliness

9.4

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 3 out of 7 reviews
Rating 8 - Good. 4 out of 7 reviews
Rating 6 - Okay. 0 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 0 out of 7 reviews

Reviews

Verified review

10/10 Excellent

Wonderful stay! Staff are nice, location is quite convenient. Enjoyed it
Stayed 1 night in Jul 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5月上旬に蚊が多かった。 朝ごはんの種類を増やして欲しい！
Stayed 2 nights in May 2021
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
在5年前住过这特色酒店，当时酒店开了不久，独特的风格使我老婆特别喜欢。这次再到杭州，老婆指定要住这里。设施和服务还是相当不错。唯一要挑剔的是厕所没有抽风，做完大事臭味很久都不散。
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a suite rather than a room. You get a huge space, more than enough for a family! The hotel is a historical site and preserved well. The staff are well trained, very nice and professional. The property itself is really nice and worth the price. One bad thing is if your neighbours upstairs are not mindful of others and party at night, the sound can be a bit disturbing.
Stayed 3 nights in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

Great location within 5min walking distance to west lake, major shopping area and restaurants. Nice vintage experience in historic building. Breakfast buffet is good. A solid 4 star experience.
Stayed 2 nights in Sep 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great place

Very good location .great service
Stayed 2 nights in Aug 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018