大廳酒吧
查看供應情況

東南芝加哥/哈蒙德萬豪費爾菲爾德套房飯店的評分

2.5 out of 5
東南芝加哥/哈蒙德萬豪費爾菲爾德套房飯店
7720 Corinne Dr, Hammond, IN

評論

8.2

非常好

10 分，有夠讚；735 則評論中有 314 則" "
8 分，不錯哦；735 則評論中有 254 則" "
6 分，一般般；735 則評論中有 89 則" "
4 分，不太好；735 則評論中有 44 則" "
2 分，很糟糕；735 則評論中有 34 則" "

8.8/10

整潔度

8.6/10

員工素質

7.6/10

設施服務

8.2/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
opinion on our staying
very nice experience. We enjoyed our staying there very much. It's convenient and has good location. highly recommanded!
General Manager 於 2016年8月26日回覆
Greetings, Thanks so much for the 5-star review! Shelli W General Manager

8/10 不錯哦

Barbara

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
The room was very clean. It was quiet and comfortable.
於 2024 年 5 月住了 1 晚

6/10 一般般

Brittany

家庭旅遊, 親子旅遊
Our room had a funny smell. Our deadbolt lock was broken. Other guests were singing and screaming up and down the hallways all hours of the night.
於 2024 年 5 月住了 1 晚

8/10 不錯哦

George

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good breakfast
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Brittany

喜歡：整潔度、員工素質和住宿環境和硬體
Always a great when I stay
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Tempia A Dorsey

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I liked the convenience of this property and the security .
於 2024 年 4 月住了 3 晚

4/10 不太好

Cameron

喜歡：整潔度和住宿環境和硬體
Staff member on reception was not welcoming or friendly. Was abrupt and rude and I felt like I had to work for already paying to stay. I had driven 830 miles today and to be greeted this way was poor form. She was sitting down at the guest area relaxing when I came in and basically hated the fact I was there. Ive worked in hotels most of my life and currently own and operate small hospitality venues in NY so understand the importance of whats a stake. The venue itself is nice but the lady on service needs to be reminded of her role.
於 2024 年 4 月住了 1 晚
Jay 於 2024年4月11日回覆
Thank you for sharing your feedback. I apologize for the experience was below standard. I will reach out to my leadership team and implement necessary policies to ensure this type of experiences can be avoided in future.Once again, I apologize on behalf of my team.

10/10 有夠讚

Kathleen

喜歡：整潔度、員工素質和住宿環境和硬體
Excellent service! Very clean!
於 2024 年 4 月住了 1 晚
Jay 於 2024年4月11日回覆
Thank you for taking time to provide feedback. This will be shared as a way to celebrate our hard work with our team.

8/10 不錯哦

Taylor

Overall nice stay
於 2024 年 3 月住了 1 晚
Jay 於 2024年3月31日回覆
Thank you for your feedback, I will share this with my team as celebration of their hard work.We hope to see you again

10/10 有夠讚

Wendy，Baraboo

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean hotel with quality bedding and towels. Everyone of the staff that we met, including the housekeepers, were very friendly.
於 2024 年 3 月住了 1 晚
Jay 於 2024年3月31日回覆
Thank you for your feedback, I will share this with my team as celebration of their hard work.We hope to see you again

10/10 有夠讚

Ollie

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
it was very nice
於 2024 年 3 月住了 2 晚
Jay 於 2024年3月31日回覆
Thank you for your feedback, I will share this with my team as celebration of their hard work.We hope to see you again

10/10 有夠讚

Christine

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was awesome. Very kind and friendly. They really went above and beyond to make us feel welcomed.
於 2024 年 3 月住了 1 晚

8/10 不錯哦

J Jesus

喜歡：整潔度和住宿環境和硬體
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Branden

於 2024 年 2 月住了 2 晚

8/10 不錯哦

Sharon

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Noise from above our room and from the hallway Coffee had 1 cup for coffee, 1 of regular coffee and 1 of decafe for 2 people Staff was friendly
於 2024 年 2 月住了 1 晚

8/10 不錯哦

GARY

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚

4/10 不太好

William

商務旅客
不喜歡：客房舒適度
Pay more and stay elsewhere
I reserved a room several weeks before my stay. When I checked in, the clerk was first too busy on her phone in the lounge area, and then when she meandered over to check me in, no apology for the wait. I was assigned a room behind/beside the elevator, so all night I had to listen to that. The HVAC unit in the window/wall was very noisy, with two options - noisy fan continually running (with the accompanying drying out of sinuses), or noisily kicking on and off all night. With that noise as well as the useless pillows (too soft to use only one, too tall when piled), I got very little sleep. I would recommend paying more and staying somewhere else.
於 2024 年 1 月住了 1 晚

6/10 一般般

Bigg

親子旅遊
My stay was an ok stay for the most part I stayed the whole weekend Friday to Sunday. My second day there and my room didn’t get clean while I was gone. And today once I checked out I walked out to my front license plate on the ground someone hit my car inside the hotel parking lot and they did not accommodate me for it. Overall rate 7.5
於 2024 年 1 月住了 2 晚

8/10 不錯哦

omar，Chicago

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
for one night and the continent breakfast is good wonderful stay it's just the location besides that no problem
於 2024 年 1 月住了 1 晚

4/10 不太好

Jennifer，Winona Lake

情侶出遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Old and worn out - bed was super uncomfortable. Staff were nice, but there are a few other hotels right next door that look newer. Wish we had booked one of those instead!
於 2024 年 1 月住了 1 晚
Matthew 於 2024年1月22日回覆
Dear Jennifer,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. I am glad the staff was able to take great care of you but I am sorry to hear about the beds.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.Sincerely,Matthew UtzFairfield by Marriott Chicago Southeast/Hammond, IN

10/10 有夠讚

Latonia

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Lynsey A. - General Manager 於 2024年1月12日回覆
Dear Latonia,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 有夠讚

Charles

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It was one of the cleanest hotels I have stood at in Indiana will stay there when I come back
於 2023 年 12 月住了 1 晚
Lynsey A. - General Manager 於 2024年1月5日回覆
Dear Charles,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯哦

Irma

情侶出遊
於 2023 年 12 月住了 1 晚

2/10 很糟糕

Lisa

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Yikes
The hotel is basically on the middle of the highway. Terrible location. Bleak, dingy, gross. The front desk person was unhelpful at best. A group of my family was in different rooms for a funeral. My parent’s room had ripped curtains and a dirty toilet. My room had a dirty toilet. My sister’s room had mold in the shower. The halls reek of cigarette smoke. Marriott needs to remove this hotel from its portfolio
於 2023 年 12 月住了 2 晚
Lynsey A. - General Manager 於 2024年1月5日回覆
Dear Lisa,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership teams to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 有夠讚

Michael A.

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Lynsey A. - General Manager 於 2024年1月5日回覆
Dear Michael A.,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 有夠讚

Yin Chian

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very good . And good location
於 2023 年 12 月住了 2 晚
Lynsey A. - General Manager 於 2023年12月18日回覆
Dear Yin Chian,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 有夠讚

joseph

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Lynsey A. - General Manager 於 2023年12月18日回覆
Dear Joseph,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 有夠讚

Garrick

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Lynsey A. - General Manager 於 2023年12月18日回覆
Dear Garrick,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 有夠讚

Antwron

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Lynsey A. - General Manager 於 2023年12月18日回覆
Dear Antwron,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 有夠讚

Donna

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Checked in late. The machine that had the food, had empty boxes. This was disappointing although we did find something else suitable to eat. This was a minor problem. Overall, the stay was extremely satiffactory
於 2023 年 11 月住了 1 晚
Lynsey A. - General Manager 於 2023年12月1日回覆
Dear Donna,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. I do want to apologize for the empty food boxes you experienced in our Market. I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 有夠讚

Ivan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Lynsey A. - General Manager 於 2023年11月22日回覆
Dear Ivan,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯哦

Olivia

情侶出遊
We were in town for a concert at the Hard Rock and this hotel was a quick choice for price and looks. Jackie was the staff member who checked us in and was amazing! Breakfast fit our needs and it was relatively quiet for a hotel off the highway and on a Friday night. Will definitely stay again if ever in the area!
於 2023 年 11 月住了 1 晚
Lynsey A. - General Manager 於 2023年11月22日回覆
Dear Olivia,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 一般般

真實旅客

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
Poorly Maintained Hotel
I am surprised of the level of stars this hotel has. Our room had torn drapery, a poorly operational toilet, patch work wall paper, a bed that was improperly affixed to a twin size frame, cracked lamp shade, tile that did not adhere to the wall, it just seemed like the management was at a place where they just did not care any more. When I walked into the hotel to see the cluttered front desk and associates eating their meals and texting at the front counter, I suspected that the quality of the hotel would likely match what was seen. On a good note, the towels and bedding were clean and the Heat and AC were operational
於 2023 年 10 月住了 2 晚
Lynsey A. - General Manager 於 2023年10月27日回覆
Dear Anonymous,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.

8/10 不錯哦

Michelle

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚
Lynsey A. - General Manager 於 2023年10月27日回覆
Dear Michelle,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.

6/10 一般般

Randall

於 2023 年 10 月住了 1 晚
Lynsey A. - General Manager 於 2023年11月22日回覆
Dear Randall,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the ownership, leadership, housekeeping, and maintenance teams to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 不太好

wayne

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
lack of cear
於 2023 年 10 月住了 1 晚
Lynsey A. - General Manager 於 2023年10月16日回覆
Dear Wayne,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place. Thank you so much for your time and feedback.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.

8/10 不錯哦

Margaret

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Lynsey A. - General Manager 於 2023年9月22日回覆
Dear Margaret,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 有夠讚

steven

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
the desk clerk 9/11 was one of the most personable clerks i have run across. approachable, professional, easy going.
於 2023 年 9 月住了 1 晚
Lynsey A. - General Manager 於 2023年9月22日回覆
Dear Steven,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯哦

Raju

於 2023 年 9 月住了 1 晚
Lynsey A. - General Manager 於 2023年9月13日回覆
Dear Raju,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 有夠讚

Fumika

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Lynsey A. - General Manager 於 2023年9月13日回覆
Dear Fumika,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯哦

Sandra

於 2023 年 9 月住了 2 晚
Lynsey A. - General Manager 於 2023年9月7日回覆
Dear Sandra,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.

10/10 有夠讚

Belinda A

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property was very clean and quiet. I would definitely stay here again.
於 2023 年 9 月住了 2 晚
Lynsey A. - General Manager 於 2023年9月5日回覆
Dear Belinda,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯哦

DAWN

喜歡：整潔度和員工素質
Fantastic friendly staff at check in. Room was clean. Bed was not comfortable
於 2023 年 9 月住了 1 晚
Lynsey A. - General Manager 於 2023年9月5日回覆
Dear Dawn,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 有夠讚

Flora

喜歡：員工素質、住宿環境和硬體和客房舒適度
I was greetedby the clerk Jackie who was very helpful to me upon my arrival!! It was very peaceful and everyone was accommodating! I have no comlaints!
於 2023 年 8 月住了 2 晚
Lynsey A. - General Manager 於 2023年8月30日回覆
Dear Flora,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 不太好

Yesenia

不喜歡：員工素質
於 2023 年 8 月住了 2 晚
Lynsey A. - General Manager 於 2023年8月30日回覆
Dear Yesenia,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.

10/10 有夠讚

Paul

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Entering from parking lot the property seemed a little sketchy but once inside it was very nice and the receptionist was exceptionally kind to my son and I. Breakfast was good, plenty of choices. I was extra pleased that there was oatmilk to go with my oatmeal as I'm allergic to dairy.
於 2023 年 8 月住了 1 晚
Lynsey A. - General Manager 於 2023年8月30日回覆
Dear Paul,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯哦

Janet

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
The staff including housekeeping were excellent. I was able to check in a bit earlier which I was grateful for as I was very tired. All bedding was fresh and clean. My room 221 was well kept and the carpeting was cleaned to perfection. However, there was a smell coming from the air conditioner. The filters were clean but the air conditioner itself emitted a bad smell so I did not use it. I could use the bath but not the shower. It did not work. This was a handicapped-equipped room. There is mold under the shower chair and I believe mold is the problem in the air conditioner. Please check as mold spores should not be inhaled. Breakfast was very good and served hot. Please check for mold, especially in my room and also the pool room. The staff were helpful and friendly and this made my stay comfortable and worthwhile.
於 2023 年 8 月住了 1 晚
Lynsey A. - General Manager 於 2023年8月25日回覆
Dear Janet,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. I do apologize for the odor from the air conditioner unit and the issue with the shower chair. Both have been addressed and I am very sorry you had to experience that. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯哦

David

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Quick overnight-just right
Clean, good breakfast, nice area. A little dated, could use an update. Wouldn’t stay more than 1 night.
於 2023 年 8 月住了 1 晚
Lynsey A. - General Manager 於 2023年8月22日回覆
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. I am with you Ms. Hedrick on the double queens, we hope to get double queen beds in our renovation! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯哦

Michael

喜歡：整潔度、員工素質和住宿環境和硬體
The pool was very cold. I feel that it an indoor pool should be at least warm enough to step into without to much shock to the system.
於 2023 年 8 月住了 1 晚
Lynsey A. - General Manager 於 2023年8月22日回覆
Dear Michael,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership and maintenance team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.

6/10 一般般

Pamela

家庭旅遊
Billing issues
The whole staff was just sitting in a group when we came in. Wasn’t much communication- just handed the girl my credit card and she swiped it for $210.00 (not sure where that number came from). Left about 1/2 later and staff was once again sitting in a group. Got an email saying bill was $189.28 but still says $210.00
於 2023 年 8 月住了 1 晚
Lynsey A. - General Manager 於 2023年9月5日回覆
Dear Pamela,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. You're room rate of 169 +tax 189.28, we also hold 20 per night for incidentals, which would be 209.28. Our system rounds to the nearest whole amount, 210. Since there are no incidentals on your reservation you were just charged the 189.28.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.