The app does not provide accurate information:
- you have to check in via the hotel opposite (not via email code)
- the app helpline workers do not know this: contacting them the day before, and they couldn't answer or help
- the email link for check in from the app/the hotel sends you doesn't work
- the hotel is via stairs only (wheelchair user arrived while we were there)
- kitchenette is under equipped (no microwave, no plug for the sink to wash up, 1 small saucepan for cooking); everything needed washing up before using, as stains in pans, cutlery, plates and mugs
- broken tiles in room and shower room
- large stains on carpet (and hairballs appeared)
- hotel felt very "unloved" (obviously difficult for the cleaner to do a spotless job)
- reception staff at hotel opposite were helpful and kind
- area immediately outside the door feels unsafe: the dealers are a (very) nearby presence (whichever corner of the street you enter by, you have to walk past them), but they are non-theatening, and the users using the main doorway as a place to shelter were all very polite and kind when we went in and out and would move over whenever we said "hello"
- overnight: room was quiet - couldn't hear much from outside
- incredibly close to main station