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下龍銀海郵輪飯店的評分

3.5 out of 5
下龍銀海郵輪飯店
No. 26Tuan Chau Tourist Port, Ha Long, Quang Ninh

評論

8.4

非常好

10 分，有夠讚；38 則評論中有 15 則" "
8 分，不錯哦；38 則評論中有 15 則" "
6 分，一般般；38 則評論中有 7 則" "
4 分，不太好；38 則評論中有 1 則" "
2 分，很糟糕；38 則評論中有 0 則" "

8.8/10

整潔度

8.8/10

員工素質

8.8/10

設施服務

8.6/10

住宿環境和硬體

評論

10/10 有夠讚

Vera，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect boat trip... out of our expectation
We are a group of 3 staying in a tripod room. Excellent value for money for this 2 days 1 night package. The staff was really nice and speaks good English. We enjoyed the food, onboard services and the free shuttle from Hanoi to Halong Bay and back. 很輕鬆自在的船程, 下龍灣很值得遊玩, 不過個人認為2日1夜已經很足夠的 這是一艘新船, 設備很新而且舒適, 食物很好吃並精緻, 包括法餐(5 courses)及越菜(6 dishes), 比超出預期中的期待

6/10 一般般

Kay

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was a beautiful view and the food was hit or miss. The staff were nice. It seemed expensive for what we got. A full day cruise is the way to go in my opinion. Definitely not 2 nights. They make you get off the boat for 8 hour doing ? Then you repeat the previous days activities.
於 2020 年 2 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I like the cleanliness and the service but the spread of food was rather average. No basic drinks like water and tea and coffee were provided during lunch.
於 2019 年 4 月住了 2 晚

8/10 不錯哦

Willie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 1 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We booked the Silversea Cruise on the recommendation of friends who had been on it only weeks before. We thoroughly enjoyed it. The staff went above and beyond to make our trip special. We couldn’t have been happier with our trip!
於 2019 年 2 月住了 2 晚
Sam 於 2019年3月5日回覆
Hi friend, Thank you for your feedback. That sounds great about your trip. And that is motivation to work better. Thanks so much and have a nice day!

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
하롱베이 1박2일코스의 기본
픽업, 샌딩 서비스는 1인당 20달러이고 마지막에 계산하면 됩니다. 시설은 전체적으로 나쁘지 않아요. 오래된 배이긴 하지만 그만큼 직원들이 갑작스러운 일들에 대처를 잘 하는 것 같습니다. 다만 좀 불편했던 점은 식사때마다 음료(주류나 커피 등등)를 구입하도록 눈치를 조금 줘욬ㅋㅋ 눈치안줘도 알아서 사먹을텐데 오히려 눈치주니까 더 사먹기싫어짐..ㅋㅋ 그거 빼면 전반적으로 좋습니다. 첫날은 카약, 티톱섬 갔었고 둘째날은 아침일찍 승솟동굴 가고 스프링롤 만들기 합니다. 날이 추워서 해피아워 때 안나갔는데, 따뜻할 때는 잘 활용하면 좋을 것 같습니다.
於 2018 年 12 月住了 1 晚
Sam 於 2019年1月22日回覆
Thank for your review. It is the motivation for us to improve the quality of service and get interesting experiences in the Halong Bay trip. Have a nice day!

8/10 不錯哦

Rob

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great experience but not much cruising
My partner and I opted for the two night cruise staying in the boat. What to expect/included - Great food and service all included in the price. All drinks are extra!! - Trip to local Pearl Farm with a canoe trip and then trip to Ti Top Island which has a small beach and views across the bay if you’re willing to climb the many steps to the top. Both trips included and last about an hour each. - Fantatic views of Ha Long Bay from the boat and your room but there are many other boats about and both mornings breakfast is served at 6:30am, so early start. What I’d do differently - A couple we met opted for their second night in a beach bungalow on a small island. This sounded a lot more relaxing that our first full day on a smaller day boat for 8 hours. The food was poor (chips and salad) and the boat was too small to cater for all passengers to have a sun lounger on the top deck. - We did have a tour of some local caves on our first full day which was interesting but after that just visited the same places we’d already been the day before. If you can, insist you stay on the main cruise boat as it’s clean, more relaxing and better if you just want to spend the day relaxing in the sun. I think they want you to vacate the boat so they can pick up the next load of passengers but I can’t see why you’d need to vacate the boat. I would also like to have seen more of Ha Long Bay. The boat didnt really travel too far from the main land and visited the same areas.
於 2018 年 7 月住了 2 晚
Seven P 於 2018年8月2日回覆
Thanks you so much for staying with us and take time to write us a feedback. We are much appreciated. Wish you have great time in Vietnam

8/10 不錯哦

Ita，Madrid

喜歡：客房舒適度
Bien pero sin destacar
Esperaba un barco un poquito más nuevo y cuidado,más lujoso en relación fotos y precio.No estaba nada mal pero las expectativas eran de un hotel de 4 estrellas y parecio en muchos aspectos de 3. La comida si fue bastante buena.Personal voluntarioso pero le faltaba un punto de profesionalidad.
於 2017 年 9 月住了 2 晚
Seven P 於 2018年4月23日回覆
Thank you so much for taking time to review us

10/10 有夠讚

Yian

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Limpio y cómodo
Barco bastante nuevo con toda las comodidades que uno puede necesitar. Vale la pena hacer la opción de 2N y 3D para ver partes de Halong Bay menos transitadas. El guía que tuvimos para el 2 día, Luke fue fantástico y nos contó muchas curiosidades de las cuevas que visitamos.
於 2018 年 2 月住了 2 晚
Seven P 於 2018年2月21日回覆
Dear Yian Thank you so much for taking time to write us a review. We're much appreciated. We will try our best for your pleasure Your sincerely Halong Silversea Cruise Team

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Tour guide was good, hotel room is clean and tidy, but booking of the shuttle bus with the cruise to and fro the port to our hotel in Hanoi city centre was difficult as no one responded to our email.
於 2017 年 12 月住了 1 晚
Seven P 於 2018年1月8日回覆
Dear Value Clients Thank you so much for taking time to leave us a review. We re much appreciated. We will try our best to make better service Wish you and family have great time in Vietnam Your Sincerely Halong Silversea Cruise Team

8/10 不錯哦

Gabrielle

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice boat
Generally well run, good food, reasonable price drinks. We had a suite but it was really just the same room with a very small balcony and small spa bath instead of shower. very disorganized at the port as we arranged private transfers in a limo for $30usd return rather than there over inflated prices, I went looking for staff to find out what the process is, they certainly weren't looking for us. Unfortunately it's really busy everywhere you go, the canoeing is very restricted to where you can go, we missed the sunset. The cooking class was only making rice paper rolls, not really a cooking class, just a how to roll a rice paper roll.
於 2017 年 12 月住了 1 晚
Dear Gabrielle Thank you so much for taking time to leave us a review. We re much appreciated. We try our best to meet as many as clients' expectation. Wish you and family have great time on our cruise. Your Sincerely, Halong Silversea Cruise Team

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Silversea Cruise
It was a pleasant and comfortable stay with Silversea cruise. Our guide/host for the cruise - Mr Lucky was professional and knowledgeable and he made sure we were well-informed and taken care of onboard the cruise. The cabin was clean and the meals (almost like dining at hotel) aboard the cruise were excellent. Other than that, i think the activities were similar to other cruises.
於 2017 年 12 月住了 2 晚
Seven P 於 2017年12月14日回覆
Dear Value client Thank you so much for taking time to write us a review. We re highly appreciated, we will try our best for better service. Wish you wealthy and prosperous Halong Silversea Cruise Customer Care Team

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 11 月住了 2 晚
Dear Value Customer Thank you so much for taking time to rank us. We are highly appreciated your support Wish you have memorial trip. Halong Silversea Cruise Customers Care

6/10 一般般

DP，South Australia

喜歡：整潔度、住宿環境和硬體和客房舒適度
Overpriced (cheaper options from hanoi streets)
Overall good experience. Very similar to phang na in thailand, which has nicer water. Very regimented timetable, sun goes down early. Only got 15mins in kayak due to 1hr late pickup. Minimal swimming time also. Our guide Sonny was an absolute gentleman, and very helpful and extremely cheerful with great english. 30 min stopover to/from bus is annoying. As was the waiting time to leave the boat and then again for bus to arrive. Worth a look, but like I said, overpriced. Sister went on a smaller boat and paid more, said mine was better. Ti-top lookout was worth the effort and the best part of the trip. Staff on boat more interested about alcohol sales than customer experience.
於 2017 年 11 月住了 1 晚
Seven P 於 2017年11月26日回覆
Dear DP Thank you so much for taking time to write us a review very detail. We always try our best for good itinerary which meets most of clients expectations (somehow this thing is very difficult because each of clients expect differently). The routine was arranged by Halong Management Department, we can not take you to place we want (or you want to) because there are fix routes which made by the Authority (for many reason: safe, easy to manage...). Hopefully you understand this issue. Tour price on expedia is very good, we have many promotion deals. there are many travel agency in the Old Quarter areas that they tried to attract as many as tourist to come their office with cheap price but it s risks and scams. They absolutely do not sell our cruise cheaper because we guarantee cheapest price on OTA website. There are many tourist buy a cheap tour on streets then they never get on the right boat they paid for (they were sent to cheaper on). Once again, thank you for your time to leave us feedback. we will try to make it better Wish you all the best Your Sincerely, Halong Silvesea Cruise Customer Care Team

10/10 有夠讚

T，Sydney, Australia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great rooms and staff.
Some sites were cramped with tourists but still not as bad as suggested in other reviews. I never felt rushed by my guide at all. Highly recommend the 3D2N. I think the extra things we did were less crowded and more fun. For instance we kayaked on a second more beautiful location and the kayak was better (no barnacles on the bottom) and we could go wherever we liked. The caves were also just our group until right at the end.
於 2017 年 11 月住了 2 晚
Seven P 於 2017年11月18日回覆
Dear T Thank you so much for taking time to write us a review. We re highly appreciated. It s great to hear that you enjoyed staying on our cruise. 3 Days 2 Nights is the best option to visit Halong if you prefer kayaking and swimming because our boat will cruise in untouch area We try our best for our clients. You are always welcomed on our cruise if you have chance to visit Halong in near future Wish you all the best Your Sincerely, Silversea Cruise Customer Care Team

10/10 有夠讚

Brophy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very nice indeed. Only problem was, although they have wifi, there is no Internet! People who had bought SIMS for their phone had good access, and their Wifi had a telephone Internet dongle connected - yet it just didnt work. Strange. The conclusion? Buy a SIM at the airport. Hope they take down the offer of free Wifi as it is misleading.
於 2017 年 11 月住了 2 晚
Dear Brophy It's nice to hear that you enjoyed the trip with us. We re highly appreciated you take time to leave us a review. We apologize for wifi trouble on boat. Normally wifi works well when boat anchor. Unfortunately it did not work on that date but we d fix it right after boat disembark on the next day. By the way, we noted wifi issue for future clients that wifi mighty stop connecting if boat cruising in the area which dotted by many islets Wish you all the best Your Sincerely, Silversea Cruise Customers Care Team

6/10 一般般

真實旅客

喜歡：整潔度、員工素質和客房舒適度
Sin wifi
El wifi no funciona. La tripulación muy maja menos el jefe q va de guay y pasa de todo.
於 2017 年 9 月住了 2 晚
Dear Value customer Thank you so much for taking time to write us a review. We apologize for inconvenience on our cruise. Wifi often not stable if boat is cruising Because of the signage was block by the mountain dotting around the Bay We hope that you enjoy the trip and have great time on our cruise Wish you good health Halong Silversea Cruise Team

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
흠잡을 것 없었던 프로그램
저는 실버시크루즈를 부모님과 함께 이용했습니다. 하롱지역의 접근성 문제를 제외한다면 실버시크루즈는 깨끗한 시설, 친절한 스탭, 다양한 프로그램 등 충분히 만족할만한 좋은 크루즈 프로그램이었습니다. 더욱이 매너 좋은 승객들과 함께 할 수 있어서 차분하고 즐거운 여행이 될 수 있었습니다. 객실이 18개밖에 안되었던 터라 총 인원이 많은 편은 아니었는데 유럽, 아메리카, 오세아니아 등 승객들은 매우 다양한 곳으로부터 왔었습니다. 참고로 아시아 지역에서 온 그룹은 저희 가족과 다른 한국인 중년 부부 외에는 없었어요. 참고로 하롱베이는 주변지역에 다른 즐길거리가 거의 없어 날씨의 도움을 받아야만 완벽한 여행이 될 수 있습니다. 이틀 내내 날씨가 흐렸던 점이 너무 아쉬웠어서 다시 방문하게 될 지도 모르겠습니다.

6/10 一般般

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度
客室は広くて快適でした。 ツアー内容はどこも同じだと思います。 料理も普通。 公式サイトにはハノイでのピックアップについて記載されていますが、 エクスペディアで予約した場合、ハノイでのピックアップの依頼のためにこちらから電話をしなければいけません。 はじめに何度かメールしましたが返事はありませんでした。

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean, reliable cruise plus good foods.
Prefer in future, that Silversea Cruise provides a detailed itinerary before we make the booking. We have no clue what is provided in the package and was made aware of the itinerary after we boarded the ship. If we knew the itinerary, we might decide to stay two nites on the cruise rather than one nite's stay. We missed out on other activities like kayaking or sitting on small row boat. The transfer from Hanoi to Halong Bay was a bit chaotic (luggages were put on aisle) and was charged separately (USD 10 per pax for return bus rides) and not inclusive vs other vendors. Overall, foods and services were good to balance the shortcomings.

6/10 一般般

真實旅客

不喜歡：整潔度
Average
This is an average cruise all up. We got stung with an extra charge to take us to the port and back from Hanoi which their website said was included. Don't count on wifi if you need it for work. I would try to book with other operators. Best to book in Hanoi once you get there. Plenty of cruises available you won't miss out!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Très bon bateau sur la baie d'halong
Nous avons passé une nuit sur le silversea cruise suivie d'une autre dans un bungalow sur une ile en face de cat ba et c'était l'idéal pour compléter le séjour à la baie d'Halong. Magique

4/10 不太好

Logan，Melbourne

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Some serious issues
Pick-up and drop-off service was terrible as its provided by some sub-contractor. Reckless driving with endless honking, even hanged deal from hotel drop-off to old quater drop-off. Suggest organise own transport. Tour guide is there yet unsure guiding what. Nothing really provded apart from saying "we will meet you here in 1 hour" Ship and crew was nice however try too much hard sell on drink. Made me promptly skip tipping by conveniently not mentioning extra charge for coffee for every meal.

6/10 一般般

Dean

Ok but no kayaking
We originally booked Silversea but they moved us to La Vela. Nice enough. Service was good but no one seemed to really know what was going on. Room was ok but bathroom needed some attention. The main reason we booked was kayaking, but found out whilst we were on the cruise we they don't do it. Sort of ruined it for us We

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

Camila

喜歡：整潔度、住宿環境和硬體和客房舒適度

8/10 不錯哦

Andrée

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
N'avions aucune attente, et tout a été vraiment parfait. Accueil chaleureux au quai d'embarquement, embarquement vers midi trente. Recu notre chambre. Un léger repas fut servi. Avons fait kakak et baignade. Un copieux repas 5 services pour souper. karaoké en soirée, Delicieux petit déjeuner, suivi de la visite d'une caverne très intéressante à voir. La journée fort agréable paysages fantastiques, La nature offre des merveilles. A voir...

10/10 有夠讚

Eun Ju

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
깨끗한 크루즈
대채적으로 음식이 아주 맛있게 나왔어요. 모든 식사는 옵션으로 나왔지만 음료나 커피는 따로 비용을 계산합니다. 하노이-하롱 까지 픽업비가 1인 왕복 20달러 입니다. 대체적으로 괜찮았습니다.

8/10 不錯哦

Dale

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great modern boat.
The quality of the accommodation on the boat amd food provided was excellent. The tour itself is quite quick ( we did the 1 night) but highly recommended. I would select this boat again. Worth paying a few extra bucks for the delux room, very special.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

Adaja

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Recommended cruise in Halong bay.
Silversea cruise is very modern and comfortable ship. The staff is very polite and attentive, the food is varied and tasty.

10/10 有夠讚

Riccardo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Go Silversea and you cant go wrong
Halong Bay is amazing and you must come and see if you are in Vietnam. Silversea cruise is for sure one of the best in Halong Bay, you can see straight away by comparing the boat with the other companies. Room and bathroom was amazing, clean and comfortable, with quite a lot of space. We booked 2 days 1 night, got pickup from Hanoi with a 9 seat minibus, trip to the bay is 4h with break in between. By 1 pm we were on onboard and cruising. Food is restaurant quality, tasty, abundant and always well presented (Lunch, Dinner, Breakfast, Snack). Silversea cruise pays more for taxes so it can go more far than other cruises, this means that you can kayak and swim in quiet waters, the majority of other boats goes tot he same places. Staff is super friendly and helpful. I cost more than the others, true, but is totally worth it.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

Harold，Z

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
excelente servicio
Muy amables y muy detallados en la información que le suministran al huesped

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

JH，Singapore

喜歡：整潔度、員工素質和住宿環境和硬體
Not the best but good enough
This is my 2nd time to Harlong Bay, but first time on Silversea Cruise. The engine of the boat is kinda noisy when it is moving when you are in the room.. The bus (Ard 30 seater) is cramp for those who are bigger size than Vietnamese, so the 8 hrs journey from Old Qtr to Harbour and back might be a torture. Everything else was good.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
El wifi no funcionaba durante practicamente todo el viaje