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馬奈撒水療中心文化渡假村的評分

5 out of 5
馬奈撒水療中心文化渡假村
National Highway - 8, Manesar, Gurugram, Delhi N.C.R

評論

7.8

不錯哦

10 分，有夠讚；97 則評論中有 32 則" "
8 分，不錯哦；97 則評論中有 37 則" "
6 分，一般般；97 則評論中有 14 則" "
4 分，不太好；97 則評論中有 10 則" "
2 分，很糟糕；97 則評論中有 4 則" "

8.2/10

整潔度

7.6/10

員工素質

8.0/10

設施服務

7.8/10

住宿環境和硬體

8.8/10

環保程度

評論

8/10 不錯哦

Munmi

喜歡：整潔度、員工素質和住宿環境和硬體
Beautiful
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Jyotsna

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
I spent a couple of days with my elderly parents at this property. All the staff were extremely helpful and went the extra mile to make sure that my parents were very well taken care of. And they did it with such grace! We could not be more grateful to them for allowing us to get a respite from my mother’s health issues.
於 2023 年 11 月住了 2 晚

10/10 有夠讚

ABHAI

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Heritage Village Resort is an amazing property in Manesar and is a relieving getaway from hustle bustle of the city. Service is excellent, food is good and tasteful. Well maintained rooms and great set up. Wonderful hospitality. For elderly also they have wheelchair, and golf carts to move around. We were received with a warm welcome with Rajasthani music and welcome drink. Check in was very personalised and they were constantly in touch with us on mobile regarding our preferences and arranged everything accordingly and very thoughtfully. It was my daughter's birthday and they made special room arrangements for that. Awesome experience. Thanks
於 2023 年 10 月住了 1 晚

6/10 一般般

NITIN

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The property is nice but the stay experience doesn't justify the cost of property. Also, I had buffet dinner included in my stay and it was very disappointing. The breakfast menu was decent (average taste) but the dinner was terrible both menu wise and taste wise. The staff was very cooperative and well trained
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Priyanka

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Many activities for Kids, Excellent Staff, Safe Place.. Food is great.. Overall, awesome experience

10/10 有夠讚

geetesh

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very relaxing 😌
於 2022 年 10 月住了 2 晚

10/10 有夠讚

Pooja

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property is very nice and properly maintained. The staff is very polite abd courteous. The only thing they can do better is add activities in the package itself and not pay extra for Tambola and other games.
於 2022 年 9 月住了 2 晚

8/10 不錯哦

Reba

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 6 月住了 1 晚

8/10 不錯哦

Shikha

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 3 月住了 2 晚

10/10 有夠讚

Shubhendu

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place for a 2-3 day vacation.
於 2021 年 10 月住了 2 晚

8/10 不錯哦

Varun

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very good property, located right next to the main highway.
於 2021 年 10 月住了 1 晚

10/10 有夠讚

PRASHANT

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Environment friendly
Very nice staff n a satisfying stay worth d cost paid
於 2021 年 9 月住了 1 晚

8/10 不錯哦

Nitish

喜歡：整潔度和員工素質
不喜歡：設施服務
於 2021 年 8 月住了 1 晚

8/10 不錯哦

真實旅客

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
q
於 2021 年 8 月住了 3 晚

8/10 不錯哦

Ludovic

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very good hotel
Very good hotel where we have extend for one night more because the staff is really nice.
於 2021 年 4 月住了 1 晚

6/10 一般般

真實旅客

於 2021 年 3 月住了 2 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very clean. Welcoming staff
於 2021 年 2 月住了 1 晚
Sumit Gogia 於 2021年2月17日回覆
Dear Valued Reviewer, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I have visited with my family for one night stay. Int was very great experience
於 2020 年 12 月住了 1 晚
Sumit Gogia 於 2021年2月17日回覆
Dear Valued Reviewer, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

8/10 不錯哦

Tarun

家庭旅遊
喜歡：整潔度和住宿環境和硬體
Good Weekend getaway. Food was okay and Service was also at par.
於 2021 年 1 月住了 1 晚
Sumit 於 2021年2月10日回覆
Dear Mr. Tarun, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

8/10 不錯哦

KHUSHBOO

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 10 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very beautiful resort to roam around. Also, they invite you to play games which was quite fun. The dinner was quite tasty. So, all in all it is a good place to visit and relax.
於 2020 年 3 月住了 1 晚
Mr. Gogia 於 2020年3月16日回覆
Dear Valued Reviewer, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

10/10 有夠讚

Ankita

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
We had a great stay.Only concern is room size you pay a good amount for Suite room but room size is bit small as compare to other 5 star properties.Service and food is excellent.
於 2020 年 1 月住了 1 晚
Sumit Gogia 於 2020年1月23日回覆
Dear Ankita, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

4/10 不太好

真實旅客

喜歡：整潔度和住宿環境和硬體
不喜歡：設施服務
This was a 1-day trip for the family to spend time away at a nice resort and enjoy good food. It is a beautiful property and has been maintained well by the management and it was a relaxing experience.
於 2019 年 12 月住了 1 晚
Sumit 於 2020年1月2日回覆
Dear Guest, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Though the rating is on a negative side . Request you to share your feedback if any for the same. Regards Sumit Gogia General Manager

2/10 很糟糕

真實旅客

家庭旅遊, 親子旅遊
喜歡：住宿環境和硬體
不喜歡：整潔度、員工素質和設施服務
My daughter became sick after eating the food at the restaurant, started vomiting at 4am during our first night there. We therefore decided to leave by 9am leaving our rest of the 3 night-stay incomplete. The front desk staff was not courteous enough to discuss the reason for leaving early and did not even offer any help. It was really a bad trip for myself and my family. These guys should pay more attention to hygiene, especially the food.
於 2019 年 8 月住了 3 晚
Central Reservations 於 2019年8月19日回覆
Dear Valued Guest, Please accept our sincere apology for the inconvenience caused to you. Request you to kindly advise us with your check-in & check-out dates along with the booking confirmation number in order to check your concern with our respective team and revert back to you at the earliest. Best Regards, CRO Team Heritage Village Resort & Spa, Manesar

10/10 有夠讚

AMIT

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing weekend get away near Delhi.
於 2019 年 6 月住了 1 晚
Sumit Gogia 於 2019年6月21日回覆
Dear Mr. Amit, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Unique heritage look with plenty of greenery gives very good feeling. A morning walk was ultimate experience to inhale such fresh and pure air. Food quality was awesome. Activities arranged were entertaining and children really enjoyed.
於 2019 年 6 月住了 1 晚
Sumit Gogia 於 2019年6月21日回覆
Dear Guest, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent experience, nice place to be over weekend
於 2019 年 5 月住了 1 晚
Sumit Gogia 於 2019年6月21日回覆
Dear Guest, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 5 月住了 2 晚
Sumit Gogia 於 2019年6月21日回覆
Dear Guest, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience,and look forward to your return visit. Regards Sumit Gogia General Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It was a good holiday. Particularly property was well maintained and staff was highly polite and humble
於 2019 年 1 月住了 2 晚
Sumit Gogia 於 2019年6月21日回覆
Dear Guest It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

6/10 一般般

真實旅客

於 2018 年 12 月住了 2 晚
Sumit Gogia 於 2019年6月21日回覆
Dear Guest, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience,and look forward to your return visit. Regards Sumit Gogia General Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay! Perfect for family. The place is very well-maintained. Lots of greenery!
於 2018 年 12 月住了 1 晚
Sumit Gogia 於 2019年6月21日回覆
Dear Guest, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

8/10 不錯哦

Alexandra

喜歡：員工素質、住宿環境和硬體和客房舒適度
Geschäftsreise
die Sauberkeit ist den indischen Gegebenheit entsprechend, schöne Außenanlage
於 2018 年 10 月住了 5 晚
Sumit Gogia 於 2019年6月21日回覆
Dear Mr. Alexandra, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

8/10 不錯哦

Sanjee，New Delhi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful Place
We had a wonderful time here. Everything was perfect though pool area need little maintenance \ renovation. GST on restaurant bill is 5% whereas you are charging it @18%. You should check with your tax consultant & peer group about applicability of same.
於 2018 年 9 月住了 1 晚
Sumit Gogia 於 2019年6月21日回覆
Dear Guest, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience,and look forward to your return visit. Regards Sumit Gogia General Manager

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：住宿環境和硬體
Definitely not what we expected from a 5 star heritage property. Good location we had fun but many recurring issues with amenities, food & services!
於 2018 年 9 月住了 1 晚
Sumit Gogia 於 2019年6月21日回覆
Dear Guest, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience,and look forward to your return visit. Regards Sumit Gogia General Manager

8/10 不錯哦

Amit

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Relaxing, calming stay
Lovely, rejuvenating experience...would love to come back again!
於 2018 年 7 月住了 1 晚
Sumit Gogia 於 2019年6月21日回覆
It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
만족!!
상당히 만족스러운 호텔이었습니다.
於 2018 年 7 月住了 2 晚
Sumit Gogia 於 2019年6月21日回覆
Dear Guest, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Sumit Gogia General Manager

10/10 有夠讚

Sahil，Gurgaon

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice property. Edge of Gurgaon.
Good service, food, ambience and activities. Clean and hospitable atmosphere
於 2018 年 6 月住了 1 晚
Phagun Virmani 於 2019年6月21日回覆
Dear Mr, Sahil, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Phagun Virmani Director Guest Experience

10/10 有夠讚

Raghav，Gurgaon

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great experience
Had a great time. Awesome food and lots of gaming and sports activities.
於 2018 年 5 月住了 2 晚
Phagun Virmani 於 2019年6月21日回覆
Dear Valued Reviewer, It was truly a pleasure to have you stay at Heritage Village Resort & Spa, Manesar. Thanks for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the resort. Thank you for your compliments, and look forward to your return visit. Regards Phagun Virmani Director Guest Experience

2/10 很糟糕

Ashwani

不喜歡：員工素質、住宿環境和硬體和客房舒適度
Actually it was a worst ever experience with staff all trainee and food quality absolutely pathetic and swimming pool looked like a drain my suggestion no one should try and visit the property

4/10 不太好

Shikha

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Horrible experience with booking and room.
Room specifications were completely opposite at arrival from the time of booking. Website showed bathtub or shower in deluxe room and there are no bathtubs in that hotel in deluxe category. Why were the specifications given wrong. Rooms were having foul smell. Service was really poor. For one order we had to call at least 5 times.
於 2018 年 1 月住了 1 晚

2/10 很糟糕

Tarun

不喜歡：員工素質、住宿環境和硬體和客房舒適度
Pathetic stay
Pathetic place. It cannot have a four star rating. Total waste of money. Someone stole my 20k glasses and there was no CCTV installed. Serious security non compliance with property and waiting for any incident to happen.
於 2018 年 1 月住了 1 晚

8/10 不錯哦

Siddharth

喜歡：員工素質和客房舒適度
於 2017 年 10 月住了 1 晚

8/10 不錯哦

Abhishek

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The stay was good.
於 2017 年 12 月住了 1 晚

8/10 不錯哦

sunil

喜歡：整潔度、住宿環境和硬體和客房舒適度
Geniune review of the resort
Stayed there with friends ok property very limited menu in food lots of outdoor activities need some more emphasis on in room services charges compare to other five star property's are high. Require some more qualified staff so as to understand the actual demand of the customer. Overall a good rating
於 2017 年 12 月住了 1 晚

2/10 很糟糕

Manu

不喜歡：員工素質、住宿環境和硬體和客房舒適度
2 Star Facilities at 5 Star Prices - Avoidable
Not worth the price we paid at all. 2 Star Service and facilities at 4/5 star prices. WiFi was paid, Ice Bucket was paid for .. access to facilities like Baddie Courts, and Pool table was paid for ... Breakfast Buffet was pathetic.. Totally not worth it. Will never go back.
於 2017 年 12 月住了 2 晚

8/10 不錯哦

tripti

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good open place to send your weekend
our stay was good as a wedding function was also there.
於 2017 年 12 月住了 1 晚

4/10 不太好

真實旅客

喜歡：整潔度
不喜歡：員工素質和住宿環境和硬體
Customers are treated like donkeys
I specifically asked for a smoking room , beacause all smoking room were taken , i was told that it was a smoking free area . The moment i entered the hotel it was clearly stated smoking rooms on left and i was alloted a nonsmoking room . Then to worsen my stay , there was a party behind my room . The music was too loud , i asked front desk to allot me another room and they was that was not possible and party would be over by 10:30 . Guess when did the party get over ? by 1 am . The room serivce was equal to nil beacause of a marrige and party going on . My overall stay , i left like a fool .
於 2017 年 12 月住了 1 晚
Gopal Vaideswaran 於 2017年12月21日回覆
Dear Guest, Thank you for your valuable feedback. It was an immense pleasure to have hosted your stay at Heritage Village Resort & Spa, Manesar, however, we apologize that the services offered did not reflect the standard expected. Your feedback on services gives us a perspective and enables us to work and make the best of efforts towards our shortcomings. We ensure to reconsider certain processes where we have any scope of improvement. All our smoking rooms were pre allocated on that particular day and hence could not give you the smoking room due to lack of availability. We ensure to evaluate our processes and will also lay extra focus on training so that our associates exceed the standard of service, delivering maximum satisfaction to guests. At Heritage Village Resorts & Spa, Manesar it has always been our endeavour to provide unmatched experience to our guests, and once again we thank you for sharing your thoughts and hope you will not scale us with shortcomings you had experienced and will give us an opportunity to serve you better. We look forward to welcome you again and provide you an unforgettable experience! Regards, Gopal Vaideswaran Vice President & General Manager

10/10 有夠讚

Sandeep

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good one to spend with your family.
Overall good experience
於 2017 年 11 月住了 1 晚

4/10 不太好

真實旅客

不喜歡：客房舒適度
Disappointing experience
I have booked room with double bed 2 weeks before my visit and got the confirmation however they have provided room with 2 single bed due to some in-house wedding function to accommodate wedding guests. This is something unethical instead of making money they should also look for customer satisfaction.
於 2017 年 11 月住了 1 晚

8/10 不錯哦

Mayank

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fun time over the weekend!
Had a great time with family! Acres of open space to let you enjoy away from the hustle bustle of city. Well maintained garden areas. Staff was supportive too. If at all, they can consider how they price their rooms. But I think that's not just limited to Heritage but all other hotels in Gurgaon. Tier 2 cities have much better hotels at comparable or lesser cost. Breakfast and Dinner options were limited. Wifi is a paid service
於 2017 年 11 月住了 1 晚