Super slow checkin, I waited for almost an hour to get into my room despite I check in at 3 pm, because the staffs had not yer cleaned up the room. Hygiene condition inside was bad with hairs on sofa, toilet with urine smell, biscuit on floor. Beds are so small that I have to add a bed for an extra 230 RMB per night. They didn’t refill my towels and tissue paper eveyday. In sum, this is not the service I would have expected for a 5 star hotel.
Chelsy
於 2024 年 6 月住了 2 晚
2/10 很糟糕
Wai Ling
團體旅遊
2024 年 6 月 2 日
不喜歡:員工素質和住宿環境和硬體
I requested the room not at the end of corridor, but they gave me the room not as my requested!
Centrally located at CBD with easy access.
Rooms are large, quiet clean and tidy.
Good Variety of food served for breakfast and good variety of wines at lounge.
Only one comment is more training should be provided to reception as it takes more than 20 minutes for Check-in
Eric
於 2023 年 12 月住了 1 晚
6/10 一般般
KA LOK roy
商務旅客
2023 年 12 月 19 日
喜歡:員工素質
KA LOK roy
於 2023 年 12 月住了 1 晚
10/10 有夠讚
Lu
家庭旅遊
2023 年 11 月 28 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
服務周到
Lu
於 2023 年 11 月住了 1 晚
10/10 有夠讚
Kun Chu
商務旅客
2023 年 11 月 3 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Kun Chu
於 2023 年 10 月住了 3 晚
10/10 有夠讚
Chun Chuen
2023 年 11 月 1 日
Chun Chuen
於 2023 年 10 月住了 1 晚
10/10 有夠讚
leung kit johnny
2023 年 10 月 30 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
leung kit johnny
於 2023 年 10 月住了 1 晚
10/10 有夠讚
Hau Kar
團體旅遊
2023 年 8 月 16 日
喜歡:設施服務
Clean , spacious , excellent location , club floor space is limited n food only adequate n fair