It was a great pleasure having you stay at Ascott Guangzhou.Thank you for sharing your feedback about your stay experience with us. we hope to welcome you again.
8/10 不錯哦
真實旅客
2020年3月4日
喜歡:員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2019 年 12 月住了 2 晚
Tina 於 2020年3月25日回覆
Thank you for your feedback which we received through Customer Relations on March 4, We hope to be able to welcome you again and have another opportunity to serve your better. Once again, thank you for your continued support.
Spacious apartment. Helpful and polite staff. Good location near metro and big shopping mall.
真實旅客
於 2018 年 12 月住了 1 晚
volcano 於 2018年12月24日回覆
Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.
Location is very good
Room is spacious and the bed is very comfortable
POU SAN
10/10 有夠讚
CK SIU
2014年4月24日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
CK SIU
8/10 不錯哦
RAY,香水
2014年2月4日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
服務好
服務好,特別對外國人,周邊環境好。
唯獨廣州空氣好差
RAY
10/10 有夠讚
真實旅客
2014年1月24日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
10/10 有夠讚
真實旅客
2014年1月23日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
10/10 有夠讚
真實旅客
2014年1月19日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
10/10 有夠讚
Nicky L.,Macau S.A.R.
2013年12月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent and Decent
I would like to thanks all your staff while we are staying in Ascott GuangZhou and truthfully giving out a thumbs up for the service and support.
1. Check-in and Checkout is fine and speedful, and friendly staff. Thumbs up to Lisa (as I remember her name)
2. Although room is being fixed by technician for washing machine and bathtub, but we really do not mind about that. Even Technician is very, very nice and polite while we are moving into the room.
3. Very satisfied that you guys arranged Housekeeping to check the cleaning status after fixture completed. The housekeeping staff is really warm welcoming us at 25th floor on these two days. Hope to give her a message that we thanks her so much about that, really appreciated =)
4. I thought my room just included 1-pax breakfast, but lastly I found there is two coupons for breakfast. That is unexpected but much appreciated for that (although we are cooking by ourselves.)
5. Room is clean and beautiful. Keep up them well =)
6. Lift design is really in secured. =)
7. Broadband speed could be improved, speed not quite stable.
8. Kitchen is really good! But the microwave seems strange (somehow)
Overall, we are really enjoying the service and apartment you provided. I am sure we will be back next time for the stay.
La propiedad excelente pero recepción no hablaban inglés muy difícil la comunicación
Magdalena
於 2023 年 10 月住了 7 晚
4/10 不太好
Anthony
家庭旅遊
2020年1月2日
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Not the best staff try hard
The room stunk like smoke soon as we walked in. Nothing like the photo on Hotel.com. Warn down and old looking. One advantage not to be totally negative was the location was great. Besides a good shopping centre for all Mahony brands
Oh don’t get the breakfast package you better off eating from the street than what they provide
Anthony
於 2019 年 12 月住了 1 晚
Tina 於 2020年1月5日回覆
Thank you for your feedback.
We read with much concern about the unpleasant experience you encountered during your previous stay with us.
We always encourage our residents to bring their concern to the Duty Manager at the time when the issue arises. The purpose is to ensure that his/her concerns are addressed promptly with the objective of making his/her stay with us a pleasant one. In this instance, the management of the property was unaware of the incident and is very sorry to learn that you were left with an unpleasant experience.
Please contact me at 86-20 8513 0388 so that we can take remedial action to ensure incident like this will not happen again. Thank you.
Once again, we apologize that we were unable to make you feel more at home and comfortable. We would have loved to be able to address your concerns while you were here and had the chance to make your stay more pleasant. We hope that you would reconsider staying with us again, giving us another opportunity to serve you better.
I have highlighted your feedback to our F&B operator and reiterated the need to improve breakfast *quality as well as service standards. My team and I will continue to monitor their performance and service delivery.
8/10 不錯哦
真實旅客
2019年12月12日
真實旅客
於 2019 年 12 月住了 3 晚
tina 於 2019年12月17日回覆
Thank you for your feedback which we received through Customer Relations on Dec 12, We hope to be able to welcome you again and have another opportunity to serve your better.
Once again, thank you for your continued support.
8/10 不錯哦
真實旅客
情侶出遊
2019年12月4日
喜歡:整潔度和員工素質
Room was clean, and breakfast was great and has variety. Reception staff lacked greetings, and room air-conditioning was erratic.
真實旅客
於 2019 年 11 月住了 7 晚
tina 於 2019年12月5日回覆
Thank you for sharing your feedback about your stay experience with us.we are truely sorry to hear about your unpleasant experience, I therefore wish to extend to you my sincere apologies. and we hope to welcome you again.
10/10 有夠讚
KATSUNORI
家庭旅遊
2019年11月1日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
KATSUNORI
於 2019 年 10 月住了 4 晚
tina 於 2019年11月30日回覆
It was a great pleasure having you stay at Ascott Guangzhou.Thank you for sharing your feedback about your stay experience with us. we hope to welcome you again.
Although e hotel is q old, but it is clean n neat. Service is good.
Desmond
於 2019 年 4 月住了 3 晚
sun 於 2019年7月2日回覆
Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.
Good location, close to shopping malls. Rooms is almost like a full size apartment
真實旅客
於 2018 年 12 月住了 1 晚
Volcano 於 2018年12月24日回覆
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our location and facilities. We hope to welcome you again.
6/10 一般般
真實旅客
家庭旅遊
2018年12月4日
喜歡:員工素質
Location is central. The staff are warm and friendly. Huge shopping mall next to it. Plenty of eating places nearby.
真實旅客
於 2018 年 11 月住了 4 晚
VOLCANO 於 2018年12月24日回覆
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again.