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Secrets St. Lucia Resort & Spa All Inclusive Adults Only

4.0 star property
Adults-only beachfront property with 3 outdoor pools

Choose dates to view prices

Photo gallery for Secrets St. Lucia Resort & Spa All Inclusive Adults Only

3 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Property video
Beach/ocean view
Lobby
Theater show

Popular amenities

  • 24/7 front desk
  • Hot Tub
  • Breakfast included
The current price is NT$14,627
NT$14,627 total
includes taxes & fees
Aug 21 - Aug 22

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Preferred Club Master Suite Tropical View King

1 bedroom, premium bedding, in-room safe, desk

Preferred Club Master Suite Tropical View King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Blackout drapes/curtains
  • 15 Ping (50 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean View King

Beach/ocean view

Preferred Club Master Suite Ocean View King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Blackout drapes/curtains
  • 15 Ping (50 square meters)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Ocean Front Plunge Pool Double

Preferred Club Superior Ocean Front Plunge Pool Double | 1 bedroom, premium bedding, in-room safe, desk

Preferred Club Superior Ocean Front Plunge Pool Double

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Ceiling fan
  • 9 Ping (30 square meters)
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean Front King

1 bedroom, premium bedding, in-room safe, desk

Preferred Club Master Suite Ocean Front King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Blackout drapes/curtains
  • 20 Ping (66 square meters)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Imperial Suite Swim Out King

45-inch flat-screen TV with satellite channels, TV, books

Preferred Club Imperial Suite Swim Out King

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 27 Ping (89 square meters)
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Swim Out King

1 bedroom, premium bedding, in-room safe, desk

Preferred Club Master Suite Swim Out King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Blackout drapes/curtains
  • 15 Ping (50 square meters)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Presidential Suite King

Preferred Club Presidential Suite King | Living area | 45-inch flat-screen TV with satellite channels, TV, books

Preferred Club Presidential Suite King

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Dining table
Flat-screen TV
  • 30 Ping (99 square meters)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Bungalow Suite Ocean Front Swim Out King

Preferred Club Bungalow Suite Ocean Front Swim Out King | Beach/ocean view

Preferred Club Bungalow Suite Ocean Front Swim Out King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Blackout drapes/curtains
  • 27 Ping (89 square meters)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double

1 bedroom, premium bedding, in-room safe, desk

Deluxe Partial Ocean View Double

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
  • 9 Ping (30 square meters)
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Partial Ocean View King

Deluxe Partial Ocean View King | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Partial Ocean View King

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
  • 9 Ping (30 square meters)
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Tropical View King

1 bedroom, premium bedding, in-room safe, desk

Deluxe Tropical View King

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
  • 9 Ping (30 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim Out Double

1 bedroom, premium bedding, in-room safe, desk

Deluxe Swim Out Double

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
  • 9 Ping (30 square meters)
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Ocean View King

Beach/ocean view

Deluxe Ocean View King

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
  • 9 Ping (30 square meters)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim Out King

1 bedroom, premium bedding, in-room safe, desk

Deluxe Swim Out King

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
  • 9 Ping (30 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Swim Out King

View from room

Preferred Club Superior Swim Out King

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Ceiling fan
Premium bedding
  • 12 Ping (40 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Ocean Front Plunge Pool King

Preferred Club Superior Ocean Front Plunge Pool King | 1 bedroom, premium bedding, in-room safe, desk

Preferred Club Superior Ocean Front Plunge Pool King

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Ceiling fan
  • 9 Ping (30 square meters)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Ocean Front King

1 bedroom, premium bedding, in-room safe, desk

Superior Ocean Front King

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
  • 9 Ping (30 square meters)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Ocean View King

Beach/ocean view

Preferred Club Superior Ocean View King

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Pillow menu
Ceiling fan
Premium bedding
  • 12 Ping (40 square meters)
  • Ocean view
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
1 Choc Bay, Gros Islet

What's nearby

  • St. Lucia Town Hall - 5 min drive - 4.7 km
  • Rodney Bay Marina - 7 min drive - 6.6 km
  • Reduit Beach - 8 min drive - 5.9 km
  • Daren Sammy Cricket Ground - 9 min drive - 7.2 km
  • Pigeon Island National Landmark - 20 min drive - 11.8 km

Getting around

  • Hewanorra Intl. Airport (UVF) - 81 min drive

Restaurants

  • ‪Cream N Bean - ‬3 min drive
  • ‪KFC - ‬5 min drive
  • ‪KeeBee's - ‬5 min drive
  • ‪Bayside Restaurant - ‬3 min drive
  • ‪Papa Don's - ‬6 min drive

About this property

Secrets St. Lucia Resort & Spa All Inclusive Adults Only

Upscale all-inclusive property near Castries Central Market
Located close to Saint Lucia National Archives and St. Lucia Town Hall, Secrets St. Lucia Resort & Spa All Inclusive Adults Only provides a free breakfast buffet, a nightclub, and 3 poolside bars. This property is a great place to bask in the sun with a private beach, beachfront dining, and a beach bar. Indulge in a body scrub, a massage, and a manicure/pedicure at World-Class Secrets Spa, the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, and French cuisine. Yoga classes are offered at the 24-hour gym; other things to do include kayaking, sailing, and volleyball. Free WiFi in public areas is available to all guests, along with a swim-up bar and concerts and live shows.
Additional perks include:
  • 3 outdoor pools with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • A pickleball court, beach towels, and luggage storage
  • A 24-hour front desk, concierge services, and wedding services
  • Guest reviews say great things about the helpful staff
Room features
All 355 rooms include comforts such as premium bedding and laptop-friendly workspaces, in addition to perks like air conditioning and safes.
Other amenities include:
  • Shower/tub combinations, free toiletries, and hair dryers
  • 45-inch flat-screen TVs with satellite channels
  • Furnished balconies or patios, wardrobes/closets, and refrigerators

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Water skiing

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

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The price is NT$13,472
NT$13,472 total
includes taxes & fees
Aug 12 - Aug 13
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 3 poolside bars
  • 7 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Himitsu
  • Market Café
  • Morgan's Pier Restaurant
  • Oceana
  • Portofino

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Beach volleyball
  • Boat
  • Books
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Hot tub
  • Karaoke
  • Kayaking
  • Library
  • Nightclub
  • Pickleball
  • Sail boat
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (1,859 square feet of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On a private beach
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No elevator

More

  • 12 buildings
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property’s all-inclusive rates exclude Le Jardin Restaurant. Additional fees apply.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

James's Club Morgan
James's Club Morgan All Inclusive
St. James's Club Morgan Bay All Inclusive
St. James's Club Morgan Bay All Inclusive Gros Islet
St. James's Club Morgan Bay Gros Islet
St. James's Club Morgan Bay
St. James's Club Morgan Bay All Inclusive All-inclusive property
St James's Morgan Inclusive G

Frequently asked questions

Does Secrets St. Lucia Resort & Spa All Inclusive Adults Only have a pool?

Yes, this property has 3 outdoor pools. Pool access is from 7:00 AM–7:00 PM.

How much does it cost to stay at Secrets St. Lucia Resort & Spa All Inclusive Adults Only?

As of 2025/7/25, prices found for a 1-night stay for 2 adults at Secrets St. Lucia Resort & Spa All Inclusive Adults Only on 2025/8/21 start from NT$14,627, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Secrets St. Lucia Resort & Spa All Inclusive Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Secrets St. Lucia Resort & Spa All Inclusive Adults Only?

Self parking is free at this property.

What time is check-in at Secrets St. Lucia Resort & Spa All Inclusive Adults Only?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Secrets St. Lucia Resort & Spa All Inclusive Adults Only?

Check-out is at noon.

Are there all-inclusive benefits at Secrets St. Lucia Resort & Spa All Inclusive Adults Only?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, tennis, and more.

Where is Secrets St. Lucia Resort & Spa All Inclusive Adults Only located?

Located in Gros Islet, this beachfront property is in a regional park and within 6 mi (10 km) of Saint Lucia National Archives, Castries Central Market, and St. Lucia Town Hall. Reduit Beach and Rodney Bay Marina are also within 6 mi (10 km).

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Secrets St. Lucia Resort & Spa All Inclusive Adults Only Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 34 reviews
Rating 8 - Good. 10 out of 34 reviews
Rating 6 - Okay. 4 out of 34 reviews
Rating 4 - Poor. 3 out of 34 reviews
Rating 2 - Terrible. 3 out of 34 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Liked: Property conditions & facilities
Amazing honeymoon! Beautiful resort!
Stayed 5 nights in Jul 2025

10/10 Excellent

Zadria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was extremely clean, the staff were very welcoming & friendly, the food was amazing at the restaurants and everything was so lovely. Will definitely be back again.
Stayed 4 nights in Jul 2025

10/10 Excellent

Shadeana

Liked: Cleanliness, amenities, property conditions & facilities
One of the best experiences I’ve had with all inclusive resorts. The food was great, staff was very friendly and polite, the rooms were clean, and the property is very beautiful. I would recommend this resort to anyone
Stayed 2 nights in Jul 2025

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Everything good here !
Stayed 3 nights in Jul 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
We had the most relaxing, and amazing stay at Secrets. We were a little nervous because they just opened but the restaurants were amazing, we got our food right away, and everyone was friendly. The beach and pools were perfect. We got a swim out room and it was the best decision. We will definitely be back.
Stayed 4 nights in Jul 2025

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional. Very nice and super accommodating. Maureen was one of the most friendly people I have ever met on an island. She really went above and beyond to make you feel pampered. Food was delicious, rooms were very nice-updated and clean, drinks were very good, what more could you ask for?
Stayed 5 nights in Jun 2025

8/10 Good

Tyeshia

Liked: Cleanliness, amenities, property conditions & facilities
We stayed here for our 10 year anniversary! There were a couple hiccups and a rough check in process but Tricia with the Preferred Club went above and beyond to make our stay wonderful. It’s a lovely property.
Stayed 2 nights in Jun 2025

10/10 Excellent

Avinash

Liked: Amenities, property conditions & facilities
We had a wonderful stay at Secrets St. Lucia! The rooms were spotless, the resort was beautifully maintained, and the beach was absolutely stunning — truly a highlight of the trip. The staff was warm, welcoming, and always ready to help with a smile. The only area that could be improved is the variety of food options; while the meals were okay, a wider selection would make the experience even better. Overall, a relaxing and memorable getaway!
Stayed 3 nights in Jul 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very clean and the staff amazing. Made me and my friends feel comfortable and remembered us throughout our stay. Very impressed with service overall.
Stayed 3 nights in Jun 2025

8/10 Good

Jalen

Liked: Cleanliness, amenities, property conditions & facilities
Overall good experience. Resort is clean and pretty much renovated, staff was very friendly and helpful. Restaurants were solid, breakfast and lunch buffet could use improvement not many options and alternatives for people who don’t eat pork or beef.
Stayed 5 nights in Jun 2025

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely nice! My updated room was very nice, except shower drain was clogged! Food was excellent. Entertainment has room to improve.
Stayed 5 nights in Jun 2025

8/10 Good

Antoine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the new renovations of the property. Swim up room was excellent. The dining options was 8/10. Hibachi restaurant i recommend getting reservation and sitting a regular table. If you do chef table they will skimp your food unless the boss makes it lol. This guy who kept saying he Michael Jackson needs to work on his jokes and cooking.
Stayed 5 nights in Jul 2025

8/10 Good

Civonda

Liked: Cleanliness, amenities, property conditions & facilities
Secrets, have some kinks to work out with the food and entertainment. The staff delivered on kindness an professionalism. I would
Stayed 5 nights in Jul 2025

6/10 Okay

Carolyn

Liked: Cleanliness, amenities, property conditions & facilities
Service was extremely SLOW with under crowded restaurants, It is a hike to your room and expect very green service for this "new" resort
Stayed 6 nights in Jul 2025

8/10 Good

Edwin

Liked: Cleanliness, amenities, property conditions & facilities
Limited options for breakfast
Stayed 3 nights in Jun 2025

6/10 Okay

Jamie

St Lucia is paradise so difficult to complain while there but Secrets is not ready for prime time they’re still in the Pilot testing phase
Stayed 4 nights in Jun 2025

6/10 Okay

Mary

Liked: Cleanliness, amenities, property conditions & facilities
The property was very nice, clean, well maintained. My passport was stolen on the second day out of my safe. I had to shorten my trip by two days no reimbursement as of yet.
Stayed 7 nights in Jun 2025

10/10 Excellent

Melinda Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our week long stay at Secrets St. Lucia. The facilities are great, the room was very comfortable, and the restaurants were fantastic! Morgan's in particular was our absolute favorite! The only thing we can complain about is the loss of internet, TV and phone service in our room for the last 5 days of our stay. This only impacted our building and the resort was working with the ISP to resolve the matter as quickly as possible. The resort is new, so some minor glitches like this are not exactly unexpected. Overall, the resort was great, the atmosphere was relaxed and fun, and we really enjoyed our stay.
Stayed 7 nights in Jun 2025

10/10 Excellent

MiKayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived at the resort in St. Lucia, we were treated like absolute royalty. The warmth and friendliness of the staff were unmatched—every single person we encountered greeted us with a genuine smile and made an effort to get to know us by name. It truly felt like we were being welcomed into someone’s home, not just checking into a hotel. The service was incredibly prompt—whether it was room service, help with excursions, or just a quick request at the front desk, everything was handled quickly and with so much care. You could tell the team takes pride in what they do, and that made all the difference. The resort itself was breathtaking, but it was truly the people who made this trip feel magical. If you’re looking for a place where you can relax, feel completely taken care of, and leave with your heart full—this is it. Already counting the days until we return!
Stayed 3 nights in Jul 2025

2/10 Terrible

Jaana

Disliked: Staff & service, property conditions & facilities
Internet hardly worked in the room. My room door lock never worked. Every time I had to come to the room, somebody had to escort me. Room service, if they showed up, end up coming very late. They come knocking on door at 11 o’clock at night trying to fix the lock. Etc etc.
Stayed 2 nights in Jul 2025

4/10 Poor

Cathleen

The first thing that I really didn’t like here is that the service is very poor and not attentive at all. Some of the workers are rude although I came across some that were very sweet.
Stayed 4 nights in Jun 2025

8/10 Good

Nikki

Liked: Staff & service, amenities, property conditions & facilities
Staff was wonderful. Barry and Theresa were outstanding. The resort was very quiet but needs to refine some things. Our. First day started with a meeting about time shares that were completely unaffordable and it went on for way too long. The resort money we were offered for doing it was not worth it Food was mediocre. There were no water sports accessible such as paddle boards etc and the excursions were difficult to navigate as most companies did not pick up at resort. Again the staff was wonderful but the food and entertainment were not up to par .
Stayed 4 nights in Jun 2025

8/10 Good

Daniel J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all .. what a BEAUTIFUL place! I highly recommend the JOY boat tour.. you’ll find him on the beach under the almond tree. The staff were so nice. Customer service was on point. This was our first time going to an all inclusive and it did not disappoint. We had an issue ordering room service which was a bummer because we ended up not having dinner one night because our room service never arrived. The entertainment was great. There was a steel drum band we really loved. The water was amazing and the rooms were great. We had a nice little patio. There is a lot of walking, my calves are stronger leaving than when we arrived! The food was fine, but the people making the food were so kind and you could tell they take a lot of pride in their jobs. We’d give it 3.5 out of 5
Stayed 5 nights in Jun 2025

2/10 Terrible

gordon

Liked: Cleanliness, property conditions & facilities
the property was nice and clean but the staff were not organized. it took 3 hours just to eat in the resteraunt and one night we got up and left. they said that there were sailing and snorkeling and horse back riding amongst other thing but nothing was available.i truly think expedia ought to give me some type of refund or credit because this resort did not have anything to do that they advertised.
Stayed 4 nights in Jun 2025

4/10 Poor

Debera Ann

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
I will be contacting HYATT a multi billion dollar industry our room was 125 the electric was messed up in our room our key card would not work we stayed outside 45 minutes they running back an forth trying to get us in the room so the next day they decided to move us moved us to a room full of ants an the swim up room the water was full of bugs
Stayed 4 nights in Jun 2025