WARNING: This place does not look like the pictures! We booked a private balcony with hot tub, and upon arrival we were shocked to find we were sharing a balcony with another couple and our hot tubs were right next to each other and had a little bit of cold water in them, with dirt in the bottom!!! The couple in the connecting room were just as upset as we were to find the advertisement was false and that you do not in fact have any private balcony or working hot tub. The manager is never there, and when we tried to ask the receptionist (his mother) for help, we got the run around for hours trying to get the hot tubs cleaned and filled with water. The rooms were dirty and the couple next to us said they had mold in their bathroom. We all took pictures because we were shocked. My partner and I checked out after three hours and asked for our room to be cancelled and refunded, which the manager on the phone said they would do. We went next door to different hotel to stay, and I kept returning to follow up with the manager about the refund but he was never there. I’ve tried for weeks to get ahold of him and he doesn’t respond, so now we are out hundreds of dollars due to false advertising. DO NOT BOOK HERE unless you want to be disappointed. I wish I could post the pictures here so people knew what they were actually booking.
