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紫草飯店的評分

4 out of 5
紫草飯店
Varia, Mytilene, Lesvos, Lesvos Island

評論

8.6

有夠讚

10 分，有夠讚；163 則評論中有 76 則" "
8 分，不錯哦；163 則評論中有 65 則" "
6 分，一般般；163 則評論中有 12 則" "
4 分，不太好；163 則評論中有 5 則" "
2 分，很糟糕；163 則評論中有 5 則" "

8.8/10

整潔度

8.8/10

員工素質

9.0/10

設施服務

8.4/10

住宿環境和硬體

9.2/10

環保程度

評論

10/10 有夠讚

Rüçhan Kaan

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 3 晚

6/10 一般般

BERKAY

喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚

8/10 不錯哦

John

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚

10/10 有夠讚

PANAGIOTIS

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Emrah

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very nice
Enjoyed all
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Ender

於 2023 年 9 月住了 1 晚

6/10 一般般

Hande

團體旅遊
喜歡：整潔度
Very old, needs to be renovated.
於 2023 年 8 月住了 3 晚

10/10 有夠讚

Tomurcuk Ovul

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful
Havuzu çok güzel, genel olarak memnun kaldık.
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Nicolas

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel third time stayed no complaints
於 2023 年 8 月住了 1 晚

10/10 有夠讚

SOTIRIOA

於 2023 年 7 月住了 1 晚

10/10 有夠讚

Mary

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The staff that we had contact with were the best….very sweet, helpful, and professional.
於 2023 年 4 月住了 10 晚

8/10 不錯哦

ahmet

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 12 月住了 2 晚

8/10 不錯哦

Margaret

於 2022 年 9 月住了 2 晚

10/10 有夠讚

Marina

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Fantastic Hotel, great staff, very clean and great breakfast
於 2022 年 9 月住了 3 晚

10/10 有夠讚

Anthi

喜歡：整潔度、員工素質和住宿環境和硬體
Great room, view and pool. I would stay here again!
於 2022 年 9 月住了 1 晚

10/10 有夠讚

Paul

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was excellent only had one issue. The service at the pool was lacking. First meal came in about 30 minutes and the other meals half hour later.
於 2022 年 7 月住了 1 晚

10/10 有夠讚

Adamadia

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean, modern, great breakfast options, ample parking, staff very friendly and helpful. Would definitely go back
於 2022 年 7 月住了 3 晚

10/10 有夠讚

Georgia

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Πολύ καλό κατάλυμα
Ήταν μια όμορφη διαμονή, 5 λεπτά από το κέντρο με αυτοκίνητο. Το κατάλυμα ήταν καθαρό και πολύ περιποιημένο. Ίσως και πρόσφατα ανακαινισμένο! Το προσωπικό ήταν πολύ φιλικό και εξυπηρετικό
於 2022 年 6 月住了 3 晚

10/10 有夠讚

PANAGIOTIS

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 3 月住了 2 晚

10/10 有夠讚

Philip

於 2022 年 1 月住了 1 晚

8/10 不錯哦

David

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place!
Love the views and very gracious staff.
於 2021 年 12 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Εξαιρετική εξυπηρέτηση, εγκαταστάσεις και τοποθεσία. Το συνιστώ.
於 2021 年 12 月住了 4 晚

10/10 有夠讚

Nicolas

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loved the view
於 2021 年 9 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
VALE LA PENA
Hotel bien ubicado. Limpio. Buena piscina. Al lado de Mytilene
於 2021 年 7 月住了 3 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient location, great views, easy access, good service, very nice people, great value
於 2021 年 7 月住了 7 晚

10/10 有夠讚

Malcolm

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 10 月住了 1 晚

10/10 有夠讚

Malcolm

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean and comfortable hotel, close to MJT airport
Comfortable and convenient hotel being close to Mytilene airport. Have stayed several times and always get a warm welcome. The hotel, set around a large swimming pool, has views over the sea. A large selection of breakfast items is available, which currently is served to guests.
於 2020 年 10 月住了 1 晚

8/10 不錯哦

laurent

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
For me really good
Obviously this hotel has been refurbished and it an interesting option where to stay in front of the beach (and the sometimes too noisy road) Due to Covid restrictions, cleaning is made in room upon request, but it's really ok. Wifi signal excellent for working. Pool available and very kind staff. Nice hotel overall so many possibilities on island. Close to airport.
於 2020 年 8 月住了 5 晚
Heliotrope Hotel 於 2020年9月19日回覆
Dear Mr Laurent, We really appreciate your kind comments about our hotel. It is true that we have recently renovated our rooms. Due to the health protocol against the spread of COVID-19, the cleaning of the rooms has some restrictions but we arrange that according to safety rules. We are very happy that you enjoyed your overall stay with us! We hope to have the chance to welcome you back soon! Kind regards Heliotrope Hotel

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 7 月住了 1 晚
Heliotrope Hotel 於 2020年9月19日回覆
Thank you very much for the perfect score you gave us! We hope to have the chance to welcome you again!

10/10 有夠讚

A

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Stunning Hotel
I really enjoyed myself here. The entire hotel was so clean which is extremely vital to me. My suite was very comfy with a tv in the seating area and in the bedroom area. There were a number of options for breakfast. Pool was crystal clear even though it was too cold for a dip (for me). Staff were very helpful and friendly. My only issue was the debate I had to have with the lady on reception over the currency I wanted charged from MY account. She failed to realise that by me selecting GBP it means they still receive the fee in their own currency and I don't get charged by my bank for a non GBP transaction. It made me feel very uncomfortable especially when she accepted it when another person advised her of the same thing I had.
於 2020 年 3 月住了 2 晚

10/10 有夠讚

Mikael

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 11 月住了 1 晚
Heliotrope Hotel 於 2019年11月22日回覆
Dear Mikael Thank you very much for the great score you gave us! We hope to have the chance to welcome you back soon! Kind regards Heliotrope Hotel

4/10 不太好

Fiona

於 2019 年 10 月住了 1 晚

6/10 一般般

真實旅客

情侶出遊
Ehrlich gesagt, war der Aufenthalt (nur 2 malige Übernachtung) nur Zwischenstation, da Flughafennähe und Ankunft (22.Uhr) und Abflug (7.Uhr) dann Weiterfahrt mit Mietwagen zum schöneren Teil der Insel (Regio Petra) möglich machte. Rezeption 24 h besetzt, das war das Kriterium, insofern wurden keine anderen Angebote des Hotels außer einmaligem Frühstück in Anspruch genommen. Hotel ohne Strand, dazwischen stark befahrerene Strasse, Pool mit Bar, alles eben Geschmackssache, daher wertneutrale Bewertung.
於 2019 年 9 月住了 1 晚
Heliotrope Hotel 於 2019年11月5日回覆
Dear Guest Thank you very much for the review of your stay! We hope to have the chance to accommodate you once again! Kind regards Heliotrope Hotel

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：員工素質
I was disappointed with the cigarette smell in the room. Despite claims the room was 'non-smoking' the furnishings and bathroom had strong remnants of cigarette odour. Ironically there was even an ashtray left on the balcony table. I had to leave doors and windows open. I expect guests still don't respect this rule. What is it with this ridiculous obsession with smoking in Greece? Deodorising the room furnishings is recommended. The lift also didn't work. You call the lift and then when you get in the power cuts out. The lift should be decommissioned, I expect it doesn't comply. Doubtful I'd stay here again. To be fair, the service, proximity to airport and parking convenience were all otherwise excellent.
於 2019 年 9 月住了 1 晚
HELIOTROPE HOTEL 於 2019年10月2日回覆
Dear Sir/ Madame Thank you very much for taking the time to post a review about your stay in our hotel. We are glad that you found our service excellent and you liked the proximity to airport as well as the parking space outside of the hotel. Smoking in the rooms is frowned upon but not every guest respects the non-smoking signs. Please, be sure that all your comments have already been taken under consideration in our continuous effort to improve. We hope to have the chance to welcome you back and show you what our hotel really has to offer Kind regards Heliotrope Hotel

8/10 不錯哦

Debra

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent choice for stopover. Warm and welcoming.
Very helpful, friendly staff. Room was clean and spacious and the beds very comfortable. Located close to the sea and there's a small beach nearby. Only downside was the music played all day by the pool. We would have preferred peace and quiet.
於 2019 年 8 月住了 1 晚
Heliotrope Hotel 於 2019年9月5日回覆
Dear Debra, Thank you very much for your kind comments! We hope to have the chance to welcome you back soon! Kind regards

8/10 不錯哦

Emrah

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
İyi
Otel temiz. Konumu güzel. Odaları geniş. Kahvaltısı yurt dışı oteller için fena sayılmaz
於 2019 年 8 月住了 1 晚
Heliotrope Hotel 於 2019年9月3日回覆
Dear Emrah Thank you very much for your nice comments! We hope to see you again soon! Thank you very much Kind regards

10/10 有夠讚

Olcay

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Güzel ve küçük
Otel güzel ve temizdi.
於 2019 年 8 月住了 2 晚
Heliotrope Hotel 於 2019年8月17日回覆
Dear Olcay Thank you very much! We hope to see you again soon!

10/10 有夠讚

Jk，DC

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff are s truly superb. They will make any accommodation possible.
於 2019 年 8 月住了 4 晚
Heliotrope Hotel 於 2019年8月16日回覆
Dear Jk, Thank you very much for your kind comments! We hope to see you again soon! Kind regards

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Close to Airport
Clean comfortable room with an excellent breakfast, nice pool and a great location very close to the airport.
於 2019 年 7 月住了 2 晚
Heliotrope Hotel 於 2019年8月16日回覆
Thank you very much for you nice comments! We hope to have the chance to see you again soon. Kind regards

10/10 有夠讚

真實旅客

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything about the property was absolutely first class. Eva, the front desk receptionist was not only the model of kindness, friendliness, and efficiency, but she went out of her way to be innovative and helpful. What a wonderful advertisement she is for this property!
於 2019 年 7 月住了 3 晚
Heliotrope Hotel 於 2019年8月16日回覆
Thank you for visiting Heliotrope Hotel and for taking the time to post your review! Also, thank you for your very rewarding feedback! All of our staff works to provide fantastic service for our guests and to ensure their stay with us is a memorable one. We are happy to hear that you had a wonderful time and of course look forward to welcoming you back again very soon! Kind regards

6/10 一般般

真實旅客

喜歡：整潔度和員工素質
Breakfast was average not worth waking up for Family room was spacious but terrible beds to sleep in Definitely needs upgrading in the interior Sheets had holes! Rooms and reception smelt of tobacco and cigarettes . Maybe need to have scented candles/deodorisers No paper flushing toilets this is really unacceptable for a 4 star resort rating hotel Close to airport but need a car to get to town The fact locals can pay to use the pool definitely doesn’t make it enticing too use Great views of beach ,bar and pool area were nice to sit around But selection of music was outdated (1980’s!) Staff at reception were exceptional and helpful Lift doc not meet safety standards Limited choice of hotels to stay in Mytilini so would probably have to stay there if I returned
於 2019 年 7 月住了 3 晚
Heliotrope Hotel 於 2019年8月14日回覆
Dear Sir/Madam Thank you very much for taking the time to post a review about your stay. We are glad that you found our staff helpful! Please,be sure that all your comments have been taken under concideration! We hope to have the chance to welcome you back soon! Kind regards

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Far from a 4 star
We booked a standard room at the heliotrope hotel which is stated as a 4 star (far from it) and were “upgraded” to a suite which looked like it had been locked away for centuries. We tried to change and were told nothing was available. We asked if she could try for tomorrow given they were “fully” booked and Eva, the check in lady, said only if there is a cancelation given there was nothing available and she tried very hard but she couldn’t do anything. She had also lied to my sisters and told them that we were very happy with the room when we never said that. She assumed given when we called to ask about the air we never said we “didn’t” like it. I was not happy so I called hotels.com who was exceptional! They called the hotel and miraculously a room was available but it was not made. Hotels.com called again and once again miraculously housekeeping arrived and got it made. She lied to my face multiple times and had no shame to continuously do it. The room we finally got was refurbished but although it was “non smoking” it smelt like smoke and like it had never been aired out. The AC made a constant tapping sound, the electricity kept tripping out and the second last day housekeeping never bothered to make our room. Super disappointed, will never go again. Oh, and our view was a heap of construction rubbish that no one could be bothered moving. We were in room 105, do not stay there. Room107 and 106 is as per the renovated photos.
於 2019 年 6 月住了 4 晚
Heliotrope Hotel 於 2019年8月16日回覆
Dear Sir/Madam, Thank you for your review of your recent stay at our hotel. We would like to apologize for the inconvienience you had during your stay in our hotel. We always stive to meet our guests needs so they have the best accommodation possible! As soon as you informed us that you were not content with the room you got, we tried to find the best possible sollution despite being in full capacity. We are glad that your friends did not have any problem and we are sorry that you experienced this unfortunate incident. We have taken into consideration all your comments and suggestions as we are always looking for ways to become better and offer a memorable stay to our quests We hope to have the chance to welcome you back and prove to you that all this was just a misundersanding. Thank you very much Kind refards

10/10 有夠讚

真實旅客

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The rooms were spacious and well equipped; pool was clean and pool service was wonderful
於 2019 年 6 月住了 3 晚
Heliotrope Hotel 於 2019年7月7日回覆
Thank you very much for you nice comments! We hope to have the chance to accommodate you again soon!

4/10 不太好

真實旅客

不喜歡：員工素質和住宿環境和硬體
Nothing special
Booked a triple share room and was given a single unrenovated room - only after complaining was I moved to a renovated room which itself was nothing special. One of the days they didn’t even service any of our rooms - housekeeping doesn’t seem to be there all day so that day they decided no one’s room gets serviced! Let’s just say I won’t be rushing back!
於 2019 年 6 月住了 4 晚
Heliotrope hotel 於 2019年8月16日回覆
Dear Sir/Madam Thank you for choosing our hotel for your stay as well as for posting a review We are sorry that you did not stay 100% content with our services. We always try to find ways to meet our guests' needs and make their stay a memorable one. All your comments have already been taken under consideration in our continuous effort to improve. We hope to have the chance to see you again! Kind regards

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和設施服務
First time here friendly service, great breakfast buffets and perfect location just out of the city. Will be coming back again!!!
於 2019 年 6 月住了 2 晚
Heliotrope Hotel 於 2019年6月29日回覆
Thank you very much!! We hope to see you again soon!! Kind regards Heliotrope Hotel

10/10 有夠讚

真實旅客

於 2019 年 6 月住了 1 晚
Heliotrope Hotel 於 2019年6月29日回覆
Σας ευχαριστούμε πολύ Thank you very much

8/10 不錯哦

真實旅客

於 2019 年 4 月住了 3 晚
Heliotrope Hotel 於 2019年6月29日回覆
Thank you very much Ευχαριστούμε πολύ

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was pleasant, and facility was perfect. xxxxxxxx
於 2019 年 5 月住了 1 晚
Heliotrope Hotel 於 2019年5月14日回覆
Thank you very much!! We hope to see you again in our hotel!

8/10 不錯哦

charalampos

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
ΑΞΙΖΕΙ ΝΑ ΕΠΙΣΚΕΥΘΕΙΤΕ ΤΟ ΞΕΝΟΝΟΧΕΙΟ ΑΥΤΟ
ΤΟΠΟΘΕΣΙΑ ΠΡΟΣΩΠΙΚΟ ΚΑΘΑΡΙΟΤΗΤΑ ΠΡΩΙΝΟ ΠΑΡΑ ΠΟΛΥ ΚΑΛΑ-ΜΟΝΟ ΤΟ ΣΤΡΩΜΑ ΤΟΥ ΚΡΕΒΑΤΙΟΥ ΘΑ ΤΟ ΗΘΕΛΑ ΚΑΛΥΤΕΡΟ
於 2019 年 4 月住了 2 晚
Heliotrope Hotel 於 2019年6月13日回覆
Σας ευχαριστούμε πολύ για τα καλά σας λόγια! Ελπίζουμε να σας έχουμε ξανά κοντά μας στο σύντομο μέλλον!

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度和員工素質
Un personnel au top malgré la barrière de la langue
於 2019 年 4 月住了 6 晚
Heliotrope Hotel 於 2019年5月3日回覆
Merci beaucoup! Nous sommes heureux de savoir que votre séjour a été agréable et que notre personnel vous a aidé. Nous espérons vous revoir bientôt Cordialement Thank you very much! We are glad to know that you had a nice overall stay and our personel was helpful to you We hope to see you again soon Kind regards