大廳

西南大急流城拜倫中心溫德姆貝蒙特飯店的評分

3 out of 5
西南大急流城拜倫中心溫德姆貝蒙特飯店
8282 Pfeiffer Farms Drive, Byron Center, MI

評論

8.6

有夠讚

10 分,有夠讚;1004 則評論中有 500 則" "
8 分,不錯哦;1004 則評論中有 334 則" "
6 分,一般般;1004 則評論中有 94 則" "
4 分,不太好;1004 則評論中有 39 則" "
2 分,很糟糕;1004 則評論中有 37 則" "

8.6/10

整潔度

8.8/10

員工素質

8.2/10

設施服務

8.4/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

YUNFEN

家庭旅遊
喜歡:整潔度、住宿環境和硬體和客房舒適度
Very clean
於 2021 年 8 月住了 1 晚
Jorden A. General Manager 於 2021年9月8日回覆
Yunfen, Thank you for rating your stay with us! We appreciate your high rating, and we hope you will return for a future visit! We genuinely appreciate you choosing the Baymont by Wyndham Grand Rapids SW/Byron Center! Thank you for staying with us!

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 8 月住了 1 晚
Jorden A. General Manager 於 2021年8月24日回覆
Syinchun, Thank you for rating your recent stay! We genuinely appreciate you taking the time to provide feedback. We hope to serve you again in the future, and we thank you for choosing the Baymont by Wyndham Grand Rapids SW/Byron Center!

8/10 不錯哦

Aretha

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I didn’t need an elevator but the ones that needed too had to use stairs because the elevator has been out for two weeks.
於 2024 年 5 月住了 4 晚
Jessica 於 2024年5月21日回覆
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

6/10 一般般

Donald

情侶出遊
Elevators weren't working. Stairs were bare and looked like they were being renovated. Breakfast was minimal. They did have a waffle maker, toast , fruit, and small containers of yogurt.
於 2024 年 5 月住了 2 晚
Jessica 於 2024年5月21日回覆
We are incredibly grateful that you took the time out of your busy schedule to rate us. we are sorry the elevator was down unexpectedly and are working hard to get it taken care of. We hope to have you back with us soon!

2/10 很糟糕

David

團體旅遊, 親子旅遊
不喜歡:設施服務和住宿環境和硬體
I really can't believe they didn't give you a good time. If they had already had 2 days with the elevator broken. They waited for us to arrive to tell us. And the breakfast was horrible. The worst I've seen in any hotel.
於 2024 年 5 月住了 1 晚
Jessica 於 2024年5月21日回覆
We’re sorry to see your one-star rating. Our goal is always to provide an enjoyable and memorable tour, and it seems we may have fallen short of that with your visit. Please feel free to reach out to us directly with any feedback or concerns you might have. Your insights are invaluable in helping us improve.

2/10 很糟糕

xiaoming

情侶出遊
不喜歡:住宿環境和硬體
The 4 story hotel had no functioning elevator. Only a sign at the front desk. No offers of help, no extra employees. Zero concern for the customer and his experience.
於 2024 年 5 月住了 1 晚
Jessica 於 2024年5月18日回覆
thank you for sharing your feedback. We sincerely apologize for the behavior you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations.

10/10 有夠讚

Clayton

家庭旅遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
The young man, Mozzy, who checked us in was phenomenal, he was a godsend but the condition of our room needed some serious repairs/renovations. The wallpaper was patched on the wall, there was clearly black mold in the bathroom, and our comforter had either food stains or coffee stains on it….just nasty.
於 2024 年 5 月住了 1 晚
Jessica 於 2024年5月18日回覆
Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We are also so happy the staff was able to assist you, as well as are happy to say we have great things to come with our upcoming renovation. we hope you come visit us again!

4/10 不太好

patricia

不喜歡:住宿環境和硬體
nothing was unique about the property. I was there for a week and my bedding was never changed, the elevator was out of service and had to go up and down 4 flights of stairs every day, sometimes several times a day, one of the staff was surly and another seemed to be bored all the time.
於 2024 年 5 月住了 7 晚
Jessica 於 2024年5月18日回覆
thank you for sharing your feedback. We sincerely apologize for the behavior you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations.

6/10 一般般

Vineeth Kumar

團體旅遊
喜歡:員工素質和設施服務
不喜歡:住宿環境和硬體
Elevators are not working at this property. Vending machine is also broken.
於 2024 年 5 月住了 2 晚
Jessica 於 2024年5月18日回覆
We are so sorry the elevator unexpectedly went out during your time of travel. We are working hard to make sure everything is fixed and working properly as soon as possible. we hope you give us another try in the future.

8/10 不錯哦

Meeka,South Bend

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was courteous and helpful. Location was convenient and quiet
於 2024 年 5 月住了 1 晚
Jessica 於 2024年5月14日回覆
Thank you Meeka for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know.

6/10 一般般

Daina

喜歡:整潔度和員工素質
於 2024 年 5 月住了 2 晚
Jessica 於 2024年5月18日回覆
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

10/10 有夠讚

timothy

家庭旅遊
Grest transaction
於 2024 年 5 月住了 2 晚
Jessica 於 2024年5月14日回覆
Thank You Timothy, we hope to see you again soon.

10/10 有夠讚

Vinh

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Ok
於 2024 年 5 月住了 1 晚
Jessica 於 2024年5月14日回覆
Thank You for your support vinh.

6/10 一般般

Keith

家庭旅遊
Elevator was broken so we had to use the stairs up to the 4th floor. Breakfast was minimal and no one was attending the breakfast or cleaning tables. Running out of food. Customer service wasn’t great
於 2024 年 5 月住了 1 晚
Jessica 於 2024年5月18日回覆
Thank you for sharing your feedback. We sincerely apologize for your experienced . We strive to provide exceptional service, and we regret that we fell short of your expectations.

6/10 一般般

Marcel

情侶出遊
喜歡:整潔度
I had a vip access, but what is it. It was still the same as the other hotels. Breakfast was not so good, orange juice was like water!
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Jessica

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was clean and so nice! The pool was the cleanest we have ever seen at a hotel! The breakfast needs more options.
於 2024 年 5 月住了 2 晚
Jessica 於 2024年5月14日回覆
Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience. See you soon!

6/10 一般般

Odette

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
La cafetière ne fonctionnait pas. espace déjeuner exigu.
於 2024 年 5 月住了 1 晚

6/10 一般般

Renee

家庭旅遊
喜歡:設施服務
Breakfast staff was friendly & accommodating when we asked for utensils. Cleaning staff delivered fresh towels which was a nice surprise. Decent hotel with shopping and food across the street. Pool & hot tub were great after a long day exploring the city.
於 2024 年 5 月住了 2 晚
Jessica 於 2024年5月14日回覆
Thank You Renee for your support, Our staff looks forward to making every guests stay are a great experience. We look forward to our upcoming changes and hope you return to experience them as well.

10/10 有夠讚

Bruce

喜歡:整潔度、員工素質和住宿環境和硬體
Good value. No frills. Clean. Some carpet tears in room due to age but would recommend.
於 2024 年 5 月住了 1 晚
Jessica 於 2024年5月14日回覆
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work! I can assure you we have great things to come with our remodel, we hope you stop by again to see those changes!

8/10 不錯哦

howard

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
tv not working properly
於 2024 年 5 月住了 1 晚
Jessica 於 2024年5月14日回覆
Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely.

8/10 不錯哦

Tim,kentwood

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great hotel for swimming and hot tub need to update the wall paper it’s peeling everywhere
於 2024 年 4 月住了 1 晚
Jessica 於 2024年5月2日回覆
Thank you Tim! I am very happy to say we are In the process of a full building remodel, we look forward to the future and hope you are able to visit us again to see our changes.

8/10 不錯哦

Nadene

於 2024 年 4 月住了 3 晚
Jessica 於 2024年5月21日回覆
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

6/10 一般般

alexis

家庭旅遊
喜歡:整潔度和員工素質
They did not have enough extra blankets for the rooms I had. Rust around bath fixtures- just needs updating. Staff and breakfast was very good
於 2024 年 4 月住了 2 晚
Jessica 於 2024年5月2日回覆
Thank you Alexis I am happy to say we have a full building remodel in the works and we are all excited for the updated changes, Breakfast included! Thank you for informing me of the issues, I will be happy to talk with staff to try and prevent issues like this in the future.

10/10 有夠讚

Gale

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Stay was nice. Room was clean. Could offer hot food for breakfast which would be nice. Also the Restaurant next door was closed due to remodeling. Would have been convenient if it had been open. Over all it was a good stay. And would stay again.
於 2024 年 4 月住了 3 晚
Jessica 於 2024年5月2日回覆
Thank you Gale! I am so sorry the pub was closed for remodel, We are working hard to make the best experience for everyone and we can ensure we have great things to come. We appreciate your support and cannot wait to see you again.

8/10 不錯哦

Michael

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Everything was very clean & quiet.
於 2024 年 4 月住了 1 晚
Jessica 於 2024年5月2日回覆
Thank you Michael for your support! We hope to see you in the future.

8/10 不錯哦

Viktoriya

於 2024 年 4 月住了 1 晚
Jessica 於 2024年5月18日回覆
Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.

8/10 不錯哦

Roberta,Honolulu

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is our go to place to stay when we are visiting Dorr Michigan. I gave it 4 stars only because our favorite restaurant 84th Street Grille was closed for remodeling. The breakfast is okay. It would be good if they offered hardboiled eggs or some protein.
於 2024 年 4 月住了 2 晚
Jessica 於 2024年5月2日回覆
Thank you Roberta, I am so sorry the pub was closed, I can ensure you we are making things better for everyone. As well as updating our choices for breakfast. Thank you for all the support when you visit the area, we cant wait until you see our changes to come

2/10 很糟糕

Heather

情侶出遊
不喜歡:整潔度、員工素質和設施服務
The staff were horrible.
於 2024 年 4 月住了 1 晚
Jessica 於 2024年4月24日回覆
Hello Heather I am Sorry you were un happy with the way our staff handled your situation. Safety is our number one priority here as well as we try to give all guests a great experience.

10/10 有夠讚

SANDEEP

情侶出遊
Very neat and hospitality is excellent
於 2024 年 4 月住了 1 晚
Jessica 於 2024年4月23日回覆
Thank yo so much for your support!! Our staff loves to put a smile on everyone's face. We hope to see you again soon.

10/10 有夠讚

Love

於 2024 年 2 月住了 1 晚
Jessica 於 2024年5月14日回覆
Thank You Love! Everyone at the Baymont appreciate you!

4/10 不太好

Joe

團體旅遊, 家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
All flooring was missing in stairwells. Rooms were old. Touch ups of paint in bathroom didn't didn't match. Pool and hot tub closed but it was posted. Went to use fitness center and it was closed with NO posting anywhere. Hotel looked rundown from outside. Definitely in need of major facelift inside and out.
於 2024 年 4 月住了 1 晚
Jessica 於 2024年4月16日回覆
Thank you for your feed back Joe, I am happy to say the Carpet is pulled up for our hotel renovation which has already started to take place, starting with that pool and fitness area as well as the restaurant next door, I can assure you we are updating and getting things to better standards, we hope that you reach back out and give up another try in the future .

8/10 不錯哦

Therese

情侶出遊
喜歡:整潔度和員工素質
Facilities need general replacement of tubs and carpet where they were worn Light breakfast menu was nice
於 2024 年 4 月住了 1 晚
Jessica 於 2024年4月16日回覆
Thank you Therese, I am happy to say everything is being replaced as our remodel is already in effect! We appreciate your feed back and really hope you visit us again!

8/10 不錯哦

James

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hot Tub Worked and pool was great and Staff was professional. Have to give Five Stars because of Tony the cleaning guy. Kept the room spotless and fresh towels and bed made.
於 2024 年 1 月住了 1 晚
Jessica 於 2024年4月23日回覆
Thank you so much James, we greatly appreciate you input, Our staff works hard on trying to provide great service and ensure everyone's stay is a great one. we hope to see you again soon

8/10 不錯哦

Brian

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Not much dining at the property as the attached resturant was closed. There was a starbucks across the street as well as outlet shopping
於 2024 年 4 月住了 1 晚
Jessica 於 2024年5月4日回覆
Thank you Brian for your feedback . I am so sorry you were unable to visit it the pub due to it being closed for remodel, We hope you visit us again to see the changed we are working on in the future :)

10/10 有夠讚

Cheryl,Goshen

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice staff and safe area.
於 2024 年 4 月住了 1 晚
Jessica 於 2024年4月16日回覆
Thank You for your support Cheryl!!

10/10 有夠讚

Debra,traverse city

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Quiet
於 2024 年 4 月住了 1 晚
Jessica 於 2024年4月23日回覆
Thank You Debra for all the support. We hope to see you again!

6/10 一般般

Pamela J

I was disappointed that I did not know the pool was being renovated. One of our rooms was dirty.
於 2024 年 4 月住了 1 晚
Jessica 於 2024年5月4日回覆
I am sorry your guests experience was not as you wanted it to be, the hardest part of this remodel was the fact of how much this would effect the families who were staying during that time, we want everyone to have a great experience here with us! We hope you reach out again to give us a try and checkout our changes!

10/10 有夠讚

Andrea

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I’m from the Detroit area. I loved it here! I actually booked at the knights inn hotel ( Grand Rapids) got there, and looked up other hotels immediately, and ended up here! Was so worth it. 😄
於 2024 年 4 月住了 1 晚
Jessica 於 2024年4月16日回覆
Thank You Andrea!!! We appreciate that! we hope all guests would have the same experience as you! When you return to the are be sure to visit again, we have good things to come! :-)

8/10 不錯哦

Mike

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Jessica 於 2024年5月14日回覆
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

4/10 不太好

Mindy

親子旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體
Chose this hotel for convenience and the restaurant was closed. The pool and hot tub was also closed. Breakfast was stale.
於 2024 年 3 月住了 1 晚
Jessica 於 2024年4月4日回覆
I am so sorry you had not such a great experience, we are working hard to make the Baymont a better environment for everyone, please do give us another chance in the future as we have many good things to come!

8/10 不錯哦

John

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
We like staying at this property because of the attached restaurant and lounge (but, it was closed for remodeling....had we known, may have selected a different site). We were disappointed with the sparse offerings at breakfast.
於 2024 年 3 月住了 1 晚
Jessica 於 2024年4月4日回覆
I am so sorry you were un aware of the Pub being closed for remodeling. We are working hard to upgrade and provide a better experience for everyone, please do give us another chance in the future, as breakfast will be upgraded as well as the hotel and pub.

6/10 一般般

Niki

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was a fine hotel for one night to get to the airport (great price, 15 minutes to airport). Room was shabby, dingy carpet with holes- could use a sprucing up with updates. Room was for five (reservation for five) but only had two queen beds. When asked about the picture of online with sleeper sofa they said they weren’t available. Not sure where the miscommunication was as we needed to sleep five. We ended up with rollaway bed for an extra $10 a night. Continental breakfast was typical and perfect for the kids before hitting the road. I can’t say I’d stay here again but if looking for an inexpensive option by the hotel this works.
於 2024 年 3 月住了 1 晚
Jessica 於 2024年4月4日回覆
Hello Niki I am so sorry for the miscommunication, You will be happy to hear we are in the process of a well needed remodel which also includes a better option of breakfast. I can assure you we are working hard to provide a better experience for everyone.

10/10 有夠讚

Muhammad

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great staff
於 2024 年 3 月住了 4 晚
Jessica 於 2024年4月4日回覆
Than you for support Muhammad!! We will see you in the future :-)

10/10 有夠讚

Lisa

於 2024 年 3 月住了 1 晚
Jessica 於 2024年4月23日回覆
Thank you for the support Lisa!

8/10 不錯哦

Tessa

情侶出遊
喜歡:員工素質
was a clean stay
於 2024 年 1 月住了 1 晚
Jessica 於 2024年5月14日回覆
Thank you Tessa! We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

10/10 有夠讚

Brandace

F
於 2024 年 3 月住了 2 晚
Jessica 於 2024年5月4日回覆
Thank you for your support Brandace! Visit us again soon!

2/10 很糟糕

Jim

情侶出遊
喜歡:整潔度
不喜歡:員工素質、設施服務和住宿環境和硬體
I hope you like thin walls. They are thin. You will hear people walking above you. The mattress is old and very stiff; you can feel springs in your back. The attached restaurant was shut down due to remodel same goes for the pool and hot tub. When I asked about it they responded with “ it’s on our website” we did not book on their website. She responded with “then you should have book on our actual site then and you would have known.” Pig with lipstick….
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Brytanee

5 stars
於 2024 年 3 月住了 2 晚
Jessica 於 2024年4月24日回覆
Thank You for all your support Brytanee, We will see you again!

2/10 很糟糕

Kelly

喜歡:整潔度
不喜歡:住宿環境和硬體
於 2024 年 3 月住了 1 晚

2/10 很糟糕

Jesus

商務旅客
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
No alberca,no hottop no gym.. Y el anuncio no dicen nada de esos servicios no sirven!
於 2024 年 3 月住了 1 晚
Jessica 於 2024年4月4日回覆
Lamento mucho que no haya estado satisfecho con su estadía, nuestra bañera de hidromasaje y piscina han estado fuera de servicio en nuestro sitio durante 6 meses para una remodelación muy necesaria, esperamos que nos pruebe nuevamente.