2/10 很糟糕
Angela
親子旅遊
2025 年 8 月 3 日
I am requesting a refund or discount on my next stay. My room had no working AC-it was poolside so extremely hot and muggy in the room! Got a fan from hotel staff for my kids in the room who had fallen asleep-& I Had to sleep in the car to get some air. Front desk said they would send maintenance, but he never came. I talked to them again and he still never came. But he did have time to very inappropriately scold my five-year-old little girl about a stupid pool drain in the baby pool in which my daughter was not even in at the time or at all. She was sleeping when it happened &!it was not even a big deal!. It was another little girl that was in the pool. My daughter had no idea what he was talking about, cried and got out of the pool and went back to the room and did not want to swim anymore because she was scared of him. He was a grumpy mean old man who should never speak to anyone’s children ever again, what a creep!! Typically love this hotel but this stay was rough and it was supposed to be a happy little get away!
Angela
於 2025 年 7 月住了 1 晚