"We found a bug in our bed. Using Google image it was identified as a bed bug. We went to the front desk and they relocated us to a different floor and upgraded us to a suite. It left us uneasy but we were happy the staff took us seriously. "
"We had no internet in our room for our entire stay. We asked about it and was told it was being servixes that day, it was nit fuxed and only worked in the lobby (our room was 20 ft from there)"