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格倫科夫宅邸飯店的評分

4 out of 5
格倫科夫宅邸飯店
200 Dosoris Ln, Glen Cove, NY

評論

6.4
10 分，有夠讚；999 則評論中有 239 則" "
8 分，不錯哦；999 則評論中有 213 則" "
6 分，一般般；999 則評論中有 203 則" "
4 分，不太好；999 則評論中有 169 則" "
2 分，很糟糕；999 則評論中有 175 則" "

7.0/10

整潔度

7.0/10

員工素質

5.8/10

設施服務

6.0/10

住宿環境和硬體

6.8/10

環保程度

評論

10/10 有夠讚

Fan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A nice place for family weekend, service is good, room is clean.
於 2022 年 8 月住了 1 晚
Management 於 2022年9月4日回覆
Thank you so much for your kind words. Thanks for sharing your experience with us and the community. We hope to see you again.

10/10 有夠讚

Navid

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
One of our room had an issue and we were never given any type of insentive
於 2024 年 3 月住了 2 晚
Management 於 2024年4月29日回覆
It was such a pleasure to see your review first thing this morning. Thank you so much for taking the time to review The Mansion at Glen Cove. I was pleased to hear that you enjoy your stayed with us. Next, time please feel free to ask for the Front Office Manager, so she will make sure to take care of you. We hope to see you again.

6/10 一般般

Jeff E，Shawnee

喜歡：員工素質
The room was cavernous, dark and in need of a renovation. It was clean nonetheless.
於 2024 年 4 月住了 3 晚
Management 於 2024年4月29日回覆
Thank you for taking the time to write a review. While we aspire to nothing short of 5 stars, we clearly missed the mark with you and for that I am truly sorry. Please know that your feedback is taken very seriously and will be used to improve our operations. We hope to see you again.

4/10 不太好

Robert

商務旅客
喜歡：員工素質
不喜歡：整潔度
The room was the quality of a Motel 6…bent lamp, dirt in corners, clogged drain, didn’t change sheets, Painted sloppy with drips all over floor and fixtures. Nobody bothered to even wipe the paint off while painting. Cracks in ceiling patched poorly. Same with walls. I wouldn’t complain if I had paid 75.00. Never stay here again.
於 2024 年 4 月住了 3 晚
Management 於 2024年4月27日回覆
Thank you for taking the time to write a review. While we aspire to nothing short of 5 stars, we clearly missed the mark with you and for that I am truly sorry. Please know that your feedback is taken very seriously and will be used to improve our operations. If you would like to discuss your experience in greater detail, please feel free to reach out to me directly. I would love to learn more about your experience and work to make things right.

10/10 有夠讚

Craig

商務旅客
Very nice large rooms. Classy place. Ver nice staff.
於 2024 年 4 月住了 2 晚
Management 於 2024年4月18日回覆
It was such a pleasure to see your review first thing this morning. Thank you so much for taking the time to review The Mansion at Glen Cove and we hope to see you again.

10/10 有夠讚

Daniel

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Management 於 2024年4月18日回覆
Thank you so much for your rating.

10/10 有夠讚

julia

It’s always a pleasure to stay at the mansion everyone makes us feel at home, beautiful place my family and I love it so much!!
於 2024 年 4 月住了 1 晚
Management 於 2024年4月18日回覆
I have been in this business for many years, but reading great reviews never gets old. Thank you so much for taking the time to write a review and share your travel experience. We really appreciate the kind words you said about our staff and will make sure the staff knows their hard work is recognized. We look forward to seeing you when you’re back in town.

8/10 不錯哦

Yan

喜歡：整潔度和住宿環境和硬體
Was nice.
於 2024 年 4 月住了 1 晚
Management 於 2024年4月18日回覆
Thank you so much for sharing your experience with us. We hope to see you soon.

10/10 有夠讚

Charles

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Management 於 2024年4月21日回覆
It was such a pleasure to see your review first thing this morning. Thank you so much for taking the time to review The Mansion at Glen Cove.

10/10 有夠讚

Marco

家庭旅遊
Great service. Room was very clean. Will go again.
於 2024 年 4 月住了 2 晚
Management 於 2024年4月14日回覆
Thank you so much for your feedback, we hope to see you again.

8/10 不錯哦

Javier

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was a very nice, quiet, and convenient stay for a wedding I was celebrating nearby (St. Patrick’s in Glen Cove). The location and space is beautiful. There is some room for improvements, mostly in the decor department. The hallways and room were on the “bland” side of decor. Very standard wallpaper and good lighting, but the walls clearly had spaces where portraiture or paintings could be added to liven the place. An idea could be scenes from around Glen Cove or Long Island. The room itself was very clean and neat, a very comfortable bed and great linens. There could be a few more furnishings (an armchair and maybe some paintings and a cabinet for the mini fridge). The downside to the bathroom was that there was no vent. Also, there was no place to hang a towel to dry after use. Lastly, the shower was good, with great water pressure and good temperature control. But there was no type of seal around the sliding door to prevent water from spilling out of the shower. I’d recommend a rubber track at the bottom of the sliding door that can resolve this problem. Otherwise, this was a wonderful and pleasant stay!
於 2024 年 4 月住了 1 晚
Management 於 2024年4月14日回覆
Thank you for the positive feedback. We are so happy to have you as a customer. You are welcome to come again anytime. Thank you for choosing us.

2/10 很糟糕

Monet

於 2024 年 3 月住了 3 晚
Management 於 2024年4月30日回覆
I am truly sorry that we weren’t able to provide you with a great experience during your last stay with us. However, your feedback will be shared with staff to ensure we continue to improve. If you are willing to give us another chance, I would love to show you the hospitality that we are known for. Please let me know when you return and I’ll ensure you have a great stay.

6/10 一般般

Juliana

親子旅遊
喜歡：整潔度
不喜歡：員工素質和設施服務
The staff is not very friendly.
於 2024 年 3 月住了 11 晚
Management 於 2024年4月8日回覆
I am sorry to hear that you had a bad experience, our goal is always to provide an excellent customer service to all our guests. Thank you for your feedback.

10/10 有夠讚

Marilyn

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The Mansion is a unique property on Long Island's Gold Coast. It is beautifully preserved. The rooms are large and well appointed,
於 2024 年 3 月住了 1 晚
Management 於 2024年4月1日回覆
Thank you for your kind words. We hope to see you again.

6/10 一般般

Vincenzo

喜歡：員工素質
Old place
於 2024 年 3 月住了 1 晚
Management 於 2024年3月29日回覆
Thank you so much for taking the time to give us a review. We hope to see you again.

10/10 有夠讚

Anne，Portland

喜歡：整潔度、員工素質和住宿環境和硬體
Lovely property. Our room was large, beds comfortable and the breakfast was good.
於 2024 年 3 月住了 1 晚
Management 於 2024年3月27日回覆
Thank you for your rating and kind words. It was our pleasure having you with us.

10/10 有夠讚

Kaitlin

喜歡：設施服務
Beautiful property!! Nice staff, very clean.
於 2024 年 3 月住了 2 晚
Management 於 2024年3月15日回覆
We want to Thank you for your kind words. We hope to see you soon.

8/10 不錯哦

Patti

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property was lovely. We did not get a room in the mansion, but one of the 187 other rooms added to the Pratt property some time ago. Clean overall. Positive: comfortable beds; excellent buffet breakfast included. Negative bathroom issues: no towel bars; glass shower entry with faucets at far end - not easily reached; no grab bars in the shower - dangerous!
於 2024 年 3 月住了 5 晚
Management 於 2024年3月12日回覆
We want to thank you for sharing your experience with us. We hope to see you again.

6/10 一般般

Michael

於 2024 年 3 月住了 1 晚
Management 於 2024年3月31日回覆
Thank you so much for your rating.

2/10 很糟糕

monica

於 2024 年 3 月住了 1 晚
Management 於 2024年3月30日回覆
We do want to apologize foe any inconvenience that you had at our property. Our goal is always to provide the best Customer Service to all our guests.

10/10 有夠讚

Mauricio，Davie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location. Beautiful grounds. Staff was very friendly. The only issue we had was with the wifi taking a few days to correct but otherwise would highly recommend this location if in the area. Will definitely stay here again when in the Glen Gove/Bayville area.
於 2024 年 2 月住了 3 晚
Management 於 2024年2月26日回覆
We do want to thank you for your kind words and for sharing your experience with us. We hope to see you again.

10/10 有夠讚

Richard

喜歡：住宿環境和硬體
Beautiful setting and very friendly staff.
於 2024 年 1 月住了 1 晚
Management 於 2024年2月1日回覆
Thank you so much for your kind words, and we hope to see you again.

10/10 有夠讚

Fiorella

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very quiet and felt like home!
於 2024 年 1 月住了 3 晚
Management 於 2024年1月29日回覆
Thank you so much for sharing your experience with us and we are happy that you enjoyed your stay with us.

10/10 有夠讚

Karen

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My husband and I picked this hotel to truly relax. The mansion is GORGEOUS! The bed was soooo comfortable. The breakfast that was included was delicious. The grounds are immaculately kept and beautiful. We enjoyed ourselves so much.
於 2024 年 1 月住了 2 晚
Management 於 2024年1月29日回覆
We want to thank you for your kind words. It was our pleasure having you with us. We hope to see you soon.

4/10 不太好

Anna

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2024 年 1 月住了 2 晚
Management 於 2024年1月29日回覆
We do want to apologize for any inconvenience that you had at our property.

6/10 一般般

Amy

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
I realize this is an older hotel, but the lack of electric outlets is unacceptable. Put a few power strips and at least there needs to be plugs for 2 phone chargers by the beds. Also, shower wasnt hot. Just warm
於 2024 年 1 月住了 1 晚
Management 於 2024年1月29日回覆
Thank you for your feedback at the moment our management team are working to improve our rooms and property to make sure we provide the best customer service.

2/10 很糟糕

Cynthia

No one was on property to check us in, please refund my account.
於 2024 年 1 月住了 1 晚
Management 於 2024年1月22日回覆
We want to apologize for any inconvenience that you had at our property and thank you for sharing your experience with us.

10/10 有夠讚

Carrie

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was a good stay theybonly thong i recommend reserve spa before yeah stay to enjoy the hot tub !
於 2023 年 12 月住了 2 晚
Management 於 2024年1月18日回覆
Thank you for your feedback, we hope to see you again.

10/10 有夠讚

sandra

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Big Gem tucked away in Glan Cove
Awesome place! huge mansion, grounds, facilities. Hope to come back when the pool is open and take advantage of the Spa.
於 2024 年 1 月住了 1 晚
Management 於 2024年1月11日回覆
We do appreciate your feedback, and we are happy to know that we were able to provide you with a great customer service and great amenities. We hope to see you again.

8/10 不錯哦

Mark

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice and clean
於 2023 年 12 月住了 1 晚
Management 於 2024年1月11日回覆
We want to thank you for your feedback, and we are happy to know that we were able to provide you with a great customer service.

10/10 有夠讚

Michelle

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely and quiet hotel! Very pleasant stay
於 2024 年 1 月住了 2 晚
Management 於 2024年1月8日回覆
Thank you so much for sharing your experience with us. We hope to see you again.

10/10 有夠讚

Justinaaa

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Enjoyed my stay for New Year’s Eve here! The atmosphere was very welcoming
於 2023 年 12 月住了 1 晚
Management 於 2024年1月8日回覆
We are very happy to know that you enjoyed your stay with us. Our main goal is to provide the best customer service possible.

10/10 有夠讚

Leonel

於 2023 年 12 月住了 5 晚
Management 於 2024年1月8日回覆
We want to thank you for taking the time to give us a feedback, our goal is to provide an excellent service.

10/10 有夠讚

Jacqueline

情侶出遊
喜歡：員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Management 於 2024年1月5日回覆
Thank you for your rating. We hope to see you again.

8/10 不錯哦

Dawn

商務旅客, 團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Besides getting lost to find my room-- enjoyed my stay! Will recommend to anyone who asks.
於 2023 年 12 月住了 3 晚
Management 於 2024年1月5日回覆
Thank you for sharing your experience with us. It was our pleasure having you with us.

10/10 有夠讚

Marc arthur

nice place thanks
於 2023 年 12 月住了 4 晚
Management 於 2024年2月1日回覆
Thank you so much for your rating, it was our pleasure having you here with us. Thank you for choosing The Mansion at Glen Cove.

8/10 不錯哦

Prisca

喜歡：整潔度、員工素質和住宿環境和硬體
Tucked away and quiet. Beautiful mansion, relaxed atmosphere.
於 2023 年 12 月住了 1 晚
Management 於 2024年1月11日回覆
We want to thank you for your kind words and we hope to see you again.

10/10 有夠讚

Angela

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Just beautiful the Mansion and the Staff
於 2023 年 12 月住了 1 晚
Management 於 2024年1月2日回覆
Thank you so much for your kind words. It was our pleasure having you here with us. We hope to see you again.

10/10 有夠讚

Nuzhat

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
I loved my stay at the mansion at glen cove. Staffs were very friendly however one thing i was very disappointed was about having a dark blood stain on our blanket.
於 2023 年 12 月住了 1 晚
Management 於 2024年1月2日回覆
Thank you for sharing your experience with us and we want to apologize for any inconvenience that you had at our property. Our goal is always to provide the best costumer service.

2/10 很糟糕

Bernard

於 2023 年 12 月住了 2 晚
Management 於 2024年1月2日回覆
We are sorry that our service was not what you expected it.

8/10 不錯哦

John

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice room. Breakfast OK...would prefer scrambled eggs with bacon or sausage. Fruit cups very good. Also, no cream for coffee?
於 2023 年 12 月住了 2 晚
Management 於 2024年1月2日回覆
Thank you for taking the time to give us a feedback, we will make sure to share your comment with our chef, so we can always satisfied our guests.

8/10 不錯哦

Mason，New York

寵物同遊, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Would have liked for the bar to have been available during our stay but it was the holidays so it’s understandable. Very nice staff and beautiful property.
於 2023 年 12 月住了 1 晚
Management 於 2023年12月26日回覆
We want to thank you for sharing your experience with us. We hope to see you soon and thank you for choosing The Mansion.

2/10 很糟糕

LIDIA

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
I sent a detail email last week -
於 2023 年 12 月住了 3 晚
Management 於 2024年1月2日回覆
Thank you for your feedback.

10/10 有夠讚

Yezid

於 2023 年 12 月住了 1 晚
Management 於 2024年1月8日回覆
Thank you for your feedback, we are happy to hear that you enjoyed your stay with us.

10/10 有夠讚

Michael

於 2023 年 12 月住了 1 晚
Management 於 2023年12月18日回覆
We want to thank you for your feedback, and hope to see you again.

10/10 有夠讚

Jennifer

於 2023 年 12 月住了 1 晚
Management 於 2023年12月18日回覆
Thank you for your rating. It was our pleasure having you with us. We hope to see you soon.

10/10 有夠讚

Julie

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful building & grounds. Quiet & safe
Management 於 2024年2月11日回覆
Thank you so much for your kind words. It was our pleasure having you here with us. We hope to see you again.

10/10 有夠讚

Robert

於 2023 年 12 月住了 1 晚
Management 於 2023年12月18日回覆
We are super excited to know that you enjoyed your stay with us. Thank you for choosing The Mansion.

2/10 很糟糕

LUZ

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Management 於 2023年12月8日回覆
We do want to apologize for the bad experience at our property. Thank you for your feedback.

8/10 不錯哦

Vaughn

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 3 晚
Management 於 2023年12月6日回覆
We want to thank you for taking the time to give us a rating.