「While our stay didn’t go exactly as planned, the staff made all the difference.
When we arrived, our room wasn’t ready until around 5:30 p.m., roughly two and a half hours after the published check-in time. Normally, that would have been incredibly frustrating, but the staff handled the situation exceptionally well. They were honest and transparent, explaining that our original room had been heavily damaged by the previous occupants and that they were working hard to prepare an alternative room...
「While our stay didn’t go exactly as planned, the staff made all the difference.
When we arrived, our room wasn’t ready until around 5:30 p.m., roughly two and a half hours after the published check-in time. Normally, that would have been incredibly frustrating, but the staff handled the situation exceptionally well. They were honest and transparent, explaining that our original room had been heavily damaged by the previous occupants and that they were working hard to prepare an alternative room...
Kimberly