The staff are terrific and very responsive. They are very easy to reach and accommodating. We were each provided with a pass for public transportation for free, which was a very nice touch. We chose this hotel 100% on the location and the fact that we were only spending one night in Geneva and did not care in spending a lot of money, especially since we are a family of six. We had no intention of spending too much time in the hotel. For that purpose, this hotel met that expectation completely. I would warn, though, if you plan to stay here, that should be YOUR intention as well. The rooms are very small and starkly dressed. Our room had one chair and a very tiny, iPad size TV. The room was clean as were the sheets. You do have your own bathroom. But it simply is not made for families with small children because there is not enough room. Our children are much older and so they were able to get their own rooms. Location is outstanding and an easy walk to the waterfront and sites of Geneva and it is safe.