This was so bad that we never slept nor stayed in the room(s); thus, giving Day Inn several hundred dollars for literally nothing but aggravation.
The first room on the ground floor had no closet nor dresser. Being at a three day event we needed to be able to put clothes away somewhere other than the car. After I asked them to change rooms, they said it'd be a few hours.
When we came back, they had put us on the second floor (no elevator) with no help carrying our luggage upstairs. We opened the door and were overwhelmed by the stale tobacco smoke odor. Still, no dresser but this room had three one inch pegs in the wall acting as a closet.
Because we had a formal dinner to go to, and since there were no amenities like an iron, I went back downstairs to ask for them. The desk people had to scurry around to find one and an ironing board. As with no help lugging things around, I had to take them upstairs.
Later that evening, as we were concluding the formal dinner, we knew there was no way to stay in this Days Inn.
We approached people at Hobart and William Smith Colleges who were hosting the event. Told them the situation and they immediately responded by giving us a clean well maintained dorm room with other alums.
We only went back at the end of our two night "non-stay" to explain clearly (and calmly) the reasons for our total dissatisfaction and to check-out. The response from the clerk/manager was a blank stare.