Extremely disappointed in this hotel. I paid for a bigger room and the TV didn’t work so had to be moved 10pm at night to a smaller room. One big bed instead of separate beds, that I made sure to pay extra for. (I’m a 30 yo woman sharing a bed with my mother after being moved). Also, compared to a stunning walk- in shower, we had a tiny shower that just was so different in size. (hence paying for a bigger room). Didn’t even have a side table so I can plug my phone in like a normal person and had to balance it on the bedframe because again, sharing a bed with my mom. Oh also, the tv was terrible in the new room for two nights of the three.
Their response to this was, we’d have a compensated dinner for our troubles; which we agreed to instead of arguing for a discount. We were told at the start of dinner the drinks would be compensated and we’d just just to pay for one of the two steaks (they expected us to order pizza. We agreed to the 50% on steaks; we have dinner and after the fact they only said they’d give us 50% off the steaks and not even compensate our drinks or anything. We had a cocktail each and my mom ordered a tea.So it wasn’t a lot.
Eventually, it was sorted and we still paid 100 złoty for their mistake? I just think it was super unprofessional and a super disappointing experience from someone who travels a lot, I’ve never experienced this. All other staff was fantastic but so much miscommunication and back and forth, we would have opted to not have the dinner