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Reviews of Harbor Inn & Suites

2.5 out of 5
Harbor Inn & Suites
12792 Palm St, Garden Grove, CA

Reviews

7.4

Good

Rating 10 - Excellent. 334 out of 1002 reviews" "
Rating 8 - Good. 290 out of 1002 reviews" "
Rating 6 - Okay. 158 out of 1002 reviews" "
Rating 4 - Poor. 90 out of 1002 reviews" "
Rating 2 - Terrible. 130 out of 1002 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gord

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, rooms were very clean and recently upgraded, close to main roadways
Stayed 4 nights in Apr 2024

6/10 Okay

Larry

Business traveler
Disliked: Cleanliness, staff & service
It was good but the front desk agent couldnt help me with transportation, so i checked out afrer 30 minutes of my stay. Is there any way i could get a partial refund? That would really be helpful...thanks
Stayed 3 nights in May 2024

8/10 Good

Duke

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 2 nights in Mar 2024
Response from Harbor Inn and suites on 2024/5/17
Thank for staying with us

10/10 Excellent

Ricardo, Santa Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun time
Stayed 1 night in Apr 2024
Response from Harbor Inn and suites on 2024/5/17
Thank for staying with us

10/10 Excellent

Ricardo, Santa Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 1 night in Mar 2024
Response from Harbor Inn and suites on 2024/5/17
Thank for staying with us

10/10 Excellent

Ricardo, Santa Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place nice and safe
Stayed 1 night in May 2024
Response from Harbor Inn and suites on 2024/5/17
Thank you for staying with us

8/10 Good

Krissana

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
the coffee maker doesn't work
Stayed 1 night in May 2024
Response from Harbor Inn and suites on 2024/5/17
Thank for staying with us

2/10 Terrible

Tim

Disliked: Staff & service, property conditions & facilities
Horrible - worst lodging experience ever.
Stayed 1 night in May 2024
Response from Harbor Inn and suites on 2024/5/17
Hi, Thank you for choosing to stay with us at Harbor Inn & Suites. On behalf of the hotel, please accept our apologies for the dissatisfaction you experiences during your visit. Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. Please reach out to front desk immediately if your experience is bad in future if you choose us for your stay again. The front desk will love help to you as far as possible. It would be such a pleasure to welcome you back to our new and improved hotel! With much appreciation, Harbor Inn & Suites Team

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Harbor Inn and suites on 2024/5/16
Thank you for staying with us and for the feed back.

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Harbor Inn and suites on 2024/5/16
Thank you for staying with us and for the feed back.

8/10 Good

Quy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Harbor Inn and suites on 2024/5/9
Thank you for staying with us and for the feed back.

10/10 Excellent

Yasmin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
spacious room
Stayed 1 night in May 2024
Response from Harbor Inn and suites on 2024/5/7
Thank you for sharing your comments. We are so delighted you enjoyed your stay with us. Our entire staff always puts our best efforts forward to ensure your comfort and experience. We really appreciate your taking the time to share your thoughts and let us know how we're doing. We hope you choose to book with us the area. Thank you again

10/10 Excellent

Martin

Liked: Staff & service, property conditions & facilities
I enjoyed my stay, definitely would book here again.
Stayed 1 night in Apr 2024
Response from Harbor Inn and suites on 2024/5/1
Thank you for sharing your comments. We are so delighted you enjoyed your stay with us. Our entire staff always puts our best efforts forward to ensure your comfort and experience. We really appreciate your taking the time to share your thoughts and let us know how we're doing. We hope you choose to book with us the area. Thank you again

4/10 Poor

Carlos

Traveled with family and small children
Disliked: Cleanliness, staff & service
Funky smell inside room, restroom felt dirty, uncomfortabe beds and pillows
Stayed 3 nights in Apr 2024
Response from Harbor Inn and suites on 2024/4/30
Hi,Thank you for choosing to stay with us at Harbor Inn & Suites. On behalf of the hotel, please accept our apologies for the dissatisfaction you experiences during your visit. Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. Please reach out to front desk immediately if your experience is bad in future if you choose us for your stay again. The front desk will love help to you as far as possible. It would be such a pleasure to welcome you back to our new and improved hot

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Harbor Inn and suites on 2024/4/30
Thank you for sharing your comments. We are so delighted you enjoyed your stay with us. Our entire staff always puts our best efforts forward to ensure your comfort and experience. We really appreciate your taking the time to share your thoughts and let us know how we're doing. Also for the deposits we confirm that it has been refunded back but will take 3-5 business days to go back on your card. We hope you choose to book with us the area. Thank you again.

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Harbor Inn and suites on 2024/5/9
Thank you for staying with us and for the feed back.

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Let's start with positives because I'd rather be positive. The in-room large bath Jacuzzi was AMAZING. Very cool feature and is in fact what made me select this place and room. Tub was clean, jets worked fine, very relaxing for my girlfriend and I. The room itself was huge which is always nice. King bed was comfy. Sheets clean, no bugs. Okay, let's get into some nitpicks I guess. I mainly want to point this out so property owners can jump on it and have this awesome property reach it's full potential. This is for room 107: You can definitely tell there's a pervasive mildew issue, it's not egregious yet but it's detectable. I noticed some spots around the windows and lots of water spots, most likely got blasted by the last rains. Good to treat area with some anti-mold chemicals and prevent any serious growth. Grout in bathroom is straight up black, easy fix with a Bissell steam and some chemicals. Make that bathroom shine! It's not world ending stuff, just probably a staff that's been working VERY hard non-stop and hasn't been able to catch up on things. Everyone was very friendly so I know they can ramp this place back up to it's full potential!
Stayed 2 nights in Apr 2024
Response from Harbor Inn and suites on 2024/4/27
Thank you for sharing your comments. We are so delighted you enjoyed your stay with us. Our entire staff always puts our best efforts forward to ensure your comfort and experience. We really appreciate your taking the time to share your thoughts and let us know how we're doing. We hope you choose to book with us the area. Thank you again

10/10 Excellent

Carlos Daniel

Disliked: Staff & service
everything was very good but I still haven't received back the deposit I made of 300 dollars for the 3 rooms I booked
Response from Harbor Inn and suites on 2024/4/24
Thank you for sharing your comments. We are so delighted you enjoyed your stay with us. Our entire staff always puts our best efforts forward to ensure your comfort and experience. We really appreciate your taking the time to share your thoughts and let us know how we're doing. Also for the deposits we confirm that it has been refunded back but will take 3-5 business days to go back on your card. We hope you choose to book with us the area. Thank you again.

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff was amazing. Check in and out was easy. 6 min drive to Disney.
Stayed 2 nights in Apr 2024
Response from Harbor Inn and suites on 2024/4/22
Thank you for staying with us.

10/10 Excellent

Jacob

Stayed 1 night in Apr 2024
Response from Harbor Inn and suites on 2024/5/10
Thank you for staying with us.

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Harbor Inn and suites on 2024/4/22
Thank you for staying with us.

10/10 Excellent

Carlos Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Response from Harbor Inn and suites on 2024/4/18
Thank you for staying with us

6/10 Okay

VAN V., Silver Spring

Traveled with family
Liked: Staff & service
It's very nice, quite area
Stayed 1 night in Apr 2024
Response from Harbor Inn and suites on 2024/4/16
Thank you for sharing your comments. We are so delighted you enjoyed your stay with us. Our entire staff always puts our best efforts forward to ensure your comfort and experience. We really appreciate your taking the time to share your thoughts and let us know how we're doing. We hope you choose to book with us the area. Thank you again

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 1 night in Apr 2024
Response from Harbor Inn and suites on 2024/4/16
Thank you for sharing your comments. We are so delighted you enjoyed your stay with us. Our entire staff always puts our best efforts forward to ensure your comfort and experience. We really appreciate your taking the time to share your thoughts and let us know how we're doing. We hope you choose to book with us the area. Thank you again

10/10 Excellent

Jimmy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 4 nights in Feb 2024
Response from Thank you for staying with us on 2024/4/11
Thank you for staying with us

10/10 Excellent

Kalena

Stayed 1 night in Apr 2024
Response from Harbor Inn and suites on 2024/4/27
Thank you for staying with us

8/10 Good

Sam

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Harbor Inn and suites on 2024/4/11
Thank you for staying with us

8/10 Good

Bree

Liked: Staff & service
Stayed 5 nights in Mar 2024
Response from Harbor Inn and suites on 2024/4/3
Thank you for staying with us

10/10 Excellent

Donald

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Harbor Inn and suites on 2024/4/16
Thank you for staying with us

2/10 Terrible

Rita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment was unsafe. The room wasn’t clean. The staff were rude and uncooperative.
Stayed 6 nights in Mar 2024
Response from Harbor Inn and suites on 2024/4/1
Hi,Thank you for choosing to stay with us at Harbor Inn & Suites. On behalf of the hotel, please accept our apologies for the dissatisfaction you experiences during your visit. Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. Please reach out to front desk immediately if your experience is bad in future if you choose us for your stay again. The front desk will love help to you as far as possible. It would be such a pleasure to welcome you back to our new and improved hot

4/10 Poor

Violette

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Harbor Inn and suites on 2024/4/3
Hi,Thank you for choosing to stay with us at Harbor Inn & Suites. On behalf of the hotel, please accept our apologies for the dissatisfaction you experiences during your visit. Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. Please reach out to front desk immediately if your experience is bad in future if you choose us for your stay again. The front desk will love help to you as far as possible. It would be such a pleasure to welcome you back to our new and improved hot

8/10 Good

KATRINA

Stayed 3 nights in Feb 2024
Response from Harbor Inn and suites on 2024/4/1
Thank you for sharing your comments. We are so delighted you enjoyed your stay with us. Our entire staff always puts our best efforts forward to ensure your comfort and experience. We really appreciate your taking the time to share your thoughts and let us know how we're doing. We hope you choose to book with us the area. Thank you again

8/10 Good

Dao

Traveled with family
needs has drinking water
Stayed 2 nights in Mar 2024
Response from Harbor Inn and suites on 2024/3/27
Thank you for sharing your comments. We are so delighted you enjoyed your stay with us. Our entire staff always puts our best efforts forward to ensure your comfort and experience. We really appreciate your taking the time to share your thoughts and let us know how we're doing. We hope you choose to book with us the area. Thank you again

10/10 Excellent

Gerardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good prices and clean rooms
Stayed 1 night in Feb 2024
Response from Harbor Inn and suites on 2024/3/27
Thank you for sharing your comments. We are so delighted you enjoyed your stay with us. Our entire staff always puts our best efforts forward to ensure your comfort and experience. We really appreciate your taking the time to share your thoughts and let us know how we're doing. We hope you choose to book with us the area. Thank you agai

2/10 Terrible

Dao

Stayed 1 night in Mar 2024
Response from Harbor Inn and suites on 2024/4/16
Hi,Thank you for choosing to stay with us at Harbor Inn & Suites. On behalf of the hotel, please accept our apologies for the dissatisfaction you experiences during your visit. Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. Please reach out to front desk immediately if your experience is bad in future if you choose us for your stay again. The front desk will love help to you as far as possible. It would be such a pleasure to welcome you back to our new and improved hot5 out of 5by Jimmy onExpediaPosted Apr 8, 2024

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and old furniture
Stayed 2 nights in Mar 2024
Response from Harbor Inn and suites on 2024/3/27
Hi,Thank you for choosing to stay with us at Harbor Inn & Suites. On behalf of the hotel, please accept our apologies for the dissatisfaction you experiences during your visit. Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. Please reach out to front desk immediately if your experience is bad in future if you choose us for your stay again. The front desk will love help to you as far as possible. It would be such a pleasure to welcome you back to our new and improved hot

2/10 Terrible

Melissa

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Harbor Inn and suites on 2024/4/1
Hi,Thank you for choosing to stay with us at Harbor Inn & Suites. On behalf of the hotel, please accept our apologies for the dissatisfaction you experiences during your visit. Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. Please reach out to front desk immediately if your experience is bad in future if you choose us for your stay again. The front desk will love help to you as far as possible. It would be such a pleasure to welcome you back to our new and improved hot

6/10 Okay

Brandie

Stayed 1 night in Mar 2024
Response from Harbor Inn and suites on 2024/3/20
Thank you for staying with us.

10/10 Excellent

Nelson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Harbor Inn and suites on 2024/3/18
Thank you for sharing your comments. We are so delighted you enjoyed your stay with us. Our entire staff always puts our best efforts forward to ensure your comfort and experience. We really appreciate your taking the time to share your thoughts and let us know how we're doing. We hope you choose to book with us the area. Thank you agai

8/10 Good

Sauia F

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the landscaping and cleanliness at this property. The hallway carpet entering the room was dirty and maybe shampooing it will give it a better look.
Stayed 1 night in Mar 2024
Response from Harbor Inn and suites on 2024/3/18
Thank you for sharing your comments. We are so delighted you enjoyed your stay with us. Our entire staff always puts our best efforts forward to ensure your comfort and experience. We really appreciate your taking the time to share your thoughts and let us know how we're doing. We hope you choose to book with us the area. Thank you agai

10/10 Excellent

Nelson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the place. Reasonable prices, good
Stayed 1 night in Mar 2024
Response from Harbor Inn and suites on 2024/3/18
Thank you for sharing your comments. We are so delighted you enjoyed your stay with us. Our entire staff always puts our best efforts forward to ensure your comfort and experience. We really appreciate your taking the time to share your thoughts and let us know how we're doing. We hope you choose to book with us the area. Thank you agai

10/10 Excellent

Jose Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a second time. It’s a clean nice property
Stayed 1 night in Mar 2024
Response from Harbor Inn and suites on 2024/3/18
Thank you for sharing your comments. We are so delighted you enjoyed your stay with us. Our entire staff always puts our best efforts forward to ensure your comfort and experience. We really appreciate your taking the time to share your thoughts and let us know how we're doing. We hope you choose to book with us the area. Thank you agai

10/10 Excellent

gamaliel

Liked: Cleanliness, staff & service
Well the first time that I arrived they gave me the wrong room but after I saw it I call front desk and then they gave me a room with jacuzzi after that it was perfect
Stayed 1 night in Mar 2024
Response from Harbor Inn and suites on 2024/3/16
Thank you for sharing your comments. We are so delighted you enjoyed your stay with us. Our entire staff always puts our best efforts forward to ensure your comfort and experience. We really appreciate your taking the time to share your thoughts and let us know how we're doing. We hope you choose to book with us the area. Thank you agai

6/10 Okay

Winston

Ok for the price.
Stayed 1 night in Mar 2024
Response from Harbor Inn and suites on 2024/3/11
Thank you for staying with us.

4/10 Poor

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities
Pillow case were dirty
Stayed 1 night in Mar 2024
Response from Harbor Inn and suites on 2024/3/11
Hi,Thank you for choosing to stay with us at Harbor Inn & Suites. On behalf of the hotel, please accept our apologies for the dissatisfaction you experiences during your visit. Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. Please reach out to front desk immediately if your experience is bad in future if you choose us for your stay again. The front desk will love help to you as far as possible. It would be such a pleasure to welcome you back to our new and improved hotel

10/10 Excellent

Ricardo, Santa Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place ❤️
Stayed 1 night in Feb 2024
Response from Harbor Inn and suites on 2024/3/6
Thank you for sharing your comments. We are so delighted you enjoyed your stay with us. Our entire staff always puts our best efforts forward to ensure your comfort and experience. We really appreciate your taking the time to share your thoughts and let us know how we're doing. We hope you choose to book with us the area. Thank you again

10/10 Excellent

Elijah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2024
Response from Harbor Inn and suites on 2024/3/6
Thank you for sharing your comments. We are so delighted you enjoyed your stay with us. Our entire staff always puts our best efforts forward to ensure your comfort and experience. We really appreciate your taking the time to share your thoughts and let us know how we're doing. We hope you choose to book with us the area. Thank you again

8/10 Good

Gina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Most standard amenities available.
Stayed 4 nights in Feb 2024
Response from Harbor Inn and suites on 2024/3/6
Thank you for sharing your comments. We are so delighted you enjoyed your stay with us. Our entire staff always puts our best efforts forward to ensure your comfort and experience. We really appreciate your taking the time to share your thoughts and let us know how we're doing. We hope you choose to book with us the area. Thank you again

6/10 Okay

James

Liked: Cleanliness, staff & service
This motel is fine, the room was pretty clean and the staff was friendly and quick to help. It’s nice that they have laundry for pretty cheap. Unfortunately the internet setup isn’t great. I was unable to connect most of the time. That combined with a pretty lousy selection of tv channels made for a pretty boring stay.
Stayed 2 nights in Mar 2024
Response from Harbor Inn and suites on 2024/3/6
Thank you for sharing your comments. We are so delighted you enjoyed your stay with us. Our entire staff always puts our best efforts forward to ensure your comfort and experience. We really appreciate your taking the time to share your thoughts and let us know how we're doing. We hope you choose to book with us the area. Thank you again

6/10 Okay

Meredith

Traveled with partner
Disliked: Cleanliness, staff & service
The TV In Our Room Did Not Work. As Well The Phone In The Room Dis Not Work To Call Front Desk. I Had To Use My Phone &’ Inform Them The TV Does Not Work. They Said They Would Come &’ Check It Out. No One Never Showed Up. The Drawers Inside Were Dirty Like Cigarettes Dust. One Of The Windows Had Web Cobs. The Top Bed Sheet Had A Burnt Hole Maybe From Cigarettes. Mind You The Room Is A No Smoking Room! Other Than All Those Issues , The Room Is Very Spacious.
Stayed 1 night in Feb 2024
Response from Harbor Inn and suites on 2024/3/1
Hi,Thank you for choosing to stay with us at Harbor Inn & Suites. On behalf of the hotel, please accept our apologies for the dissatisfaction you experiences during your visit. Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. Please reach out to front desk immediately if your experience is bad in future if you choose us for your stay again. The front desk will love help to you as far as possible. It would be such a pleasure to welcome you back to our new and improved hotel