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花園城溫德姆拉昆塔套房飯店的評分

2.5 out of 5
花園城溫德姆拉昆塔套房飯店
821 Stewart Ave, Garden City, NY

評論

8.0

非常好

10 分，有夠讚；1126 則評論中有 497 則" "
8 分，不錯哦；1126 則評論中有 319 則" "
6 分，一般般；1126 則評論中有 156 則" "
4 分，不太好；1126 則評論中有 84 則" "
2 分，很糟糕；1126 則評論中有 70 則" "

8.2/10

整潔度

8.4/10

員工素質

7.6/10

設施服務

7.8/10

住宿環境和硬體

7.8/10

環保程度

評論

10/10 有夠讚

Heng

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 10 月住了 1 晚

6/10 一般般

Bridget

情侶出遊
喜歡：整潔度、員工素質和設施服務
Hotel was old and a bit shabby, although somewhat renovated which helped the atmosphere; some areas looked a little dirty. The bedding and bathroom seemed clean though. One of our key cards wouldn't work but the other did so it wasn't a problem. Breakfast wasn't fancy, but we found it satisfactory and plentiful. We thought the coffee was good.
於 2024 年 3 月住了 3 晚

2/10 很糟糕

JohnPaul

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Stolen jewelry
於 2024 年 3 月住了 1 晚
Joe.O 於 2024年5月14日回覆
John Paul,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with team and use it as a coaching tool. Please accept my apologies.Sincerely,Joe.O - General Manager

6/10 一般般

Udayan

於 2024 年 5 月住了 2 晚
Joe.O 於 2024年5月14日回覆
Udayan,Thank you for the rating of your recent stay with us. If there was anything we could have done to make your stay more enjoyable, please let us know. Sincerely,Joe.O - General Manager

6/10 一般般

Sherron

家庭旅遊
喜歡：員工素質和設施服務
不喜歡：住宿環境和硬體
We stayed in the suite and we were pleasantly surprised at how spacious it was, but the decor is very outdated & some of the other guest seemed a little sketchy. Almost seemed like a shelter. I also didn't appreciate when i checked in tired & hungry that there wouldn't be any hot water in the morning.
於 2024 年 4 月住了 3 晚
Joe.O 於 2024年5月12日回覆
Sherron,Thank you for the feedback of your recent stay with us. I'm sorry that we had an issued with the hotel water in the morning there was an unexpected issue that was resolved several hours later. We thank you and appreciate your business.Sincerely,Joe.O - General Manager

8/10 不錯哦

Donna

商務旅客, 家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
You can smell weed in the hallways.
於 2024 年 5 月住了 2 晚
Joe.O 於 2024年5月11日回覆
Donna,Thank you for the rating of your recent stay with us. I will share your feedback with my team so they can use it as a coaching tool. We thank you and appreciate your feedback.Sincerely,Joe.O - General Manager

8/10 不錯哦

james，FREEHOLD

喜歡：員工素質
於 2024 年 5 月住了 1 晚
Joe.O 於 2024年5月8日回覆
James,Thank you for the taking the time to respond to our review. We are delighted that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

10/10 有夠讚

Farooq

喜歡：整潔度、員工素質和住宿環境和硬體
Great customer service
於 2024 年 5 月住了 1 晚
Joe.O 於 2024年5月6日回覆
Farooq,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

10/10 有夠讚

Richard

商務旅客
喜歡：整潔度、員工素質和設施服務
The wifi was GREAT and bed was GREAT and the cost was great
於 2024 年 5 月住了 1 晚
Joe.O 於 2024年5月3日回覆
Richard,Thank you for the 5-Star rating of your recent stay with us. I will share your kind feedback with my team. We thank you and appreciate your business.Sincerely,Joe.O - General Manager

8/10 不錯哦

April

The carpet wasn’t shampooed and smelt like dog urine. I told the front desk.
於 2024 年 5 月住了 1 晚
Joe.O 於 2024年5月3日回覆
April,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with my team and use it as a coaching tool. Please accept my apologies.Sincerely,Joe.O - General Manager

6/10 一般般

Holger，Michelstadt

於 2024 年 4 月住了 1 晚
Joe.O 於 2024年5月3日回覆
Holger,Thank you for the rating of your recent stay with us. If there is anything we could have done to make your stay more pleasant, please let us know. We thank you and appreciate your business.Sincerely,Joe.O - General Manager

6/10 一般般

Shamara，Snellville

Bad: Suspect people in the lobby going through the cabinets. Front desk staff dressed and behaving like they’re at home. Hotel room smelling like urine. Hair in towels. Good: Clean room (outside of the urine smell). Comfortable bed. Slept like a baby! Parking is great! Nice restaurants nearby. Continental breakfast was good.
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年5月2日回覆
Shamara,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with my team and use it as a coaching tool and correct the issues you encountered. Please accept my apologies. Joe.O - General Manager

6/10 一般般

Suzette

情侶出遊
喜歡：整潔度
不喜歡：員工素質
The night clerk last night was very rude .. I had to set him straight and then he wants to be nice .. like no one wants an attitude when checking in or for any matter
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年5月1日回覆
Suzette,I'm sorry that your stay wasn't what we hoped it would be. I will share this with my team and use it as a coaching tool. Please accept my apologies.Joe.O - General Manager

10/10 有夠讚

Richard，Staley

Everything I wanted was present
於 2024 年 4 月住了 2 晚
Joe.O 於 2024年4月30日回覆
Richard,Thak you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay, and we truly appreciate your business.Sincerely,Joe.O - General Manager

10/10 有夠讚

Kendra

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The area was perfect for my trip
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月29日回覆
Kendra,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay with us, and we thank you for your business.Sincerely,Joe.O - General Manager

2/10 很糟糕

Paul

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
DO NOT STAY HERE !! It is NOT SAFE. HOTEL has become a welfare residence. We booked a 4 night stay and barely slept. Upon arrival the smoke detectors were blasting, someone burned their clothes in the dryer. Both elevators were out of service, last 2x times we stayed the left elevator was also out of service. Guess they refuse to repair it. The room was below basic, with a door that didn't lock correctly, a window that also stayed apart, and a shower curtain that would roll down because the bar was bent. We asked for another room, but was told they were full and the only other room was on top floor. We checked out the next day and relocated to the SpringHill suites down the road.
於 2024 年 4 月住了 4 晚
Joe.O 於 2024年4月28日回覆
Paul,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with my team and make the necessary changes that you had mentioned in your review. Please accept my apologies.Sincerely,Joe.O - General Manager

10/10 有夠讚

Diane

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月28日回覆
Diane,Thak you for the 5-Star rating of your recent stay with is. We are thrilled that you enjoyed you enjoyed your stay with us, and we appreciate your business.Sincerely,Joe.O - General Manager

10/10 有夠讚

Rod

喜歡：整潔度
於 2024 年 4 月住了 2 晚
Joe.O 於 2024年4月28日回覆
Rod,Thank you for 5-Star Rating of your recent stay with us. We are delighted that you enjoyed your stay with us and we truly appreciate your business.Sincerely,Joe.O - General Manager

10/10 有夠讚

Matthew

喜歡：整潔度、員工素質和住宿環境和硬體
Great stay was upgraded to suite
於 2024 年 3 月住了 2 晚
Joe.O 於 2024年4月25日回覆
Matthew,Thank you for the 5-Star review of your recent stay with us. We are delighted that you enjoyed your stay and we appreciate your business.Sincerely,Joe.O - General Manager

8/10 不錯哦

Karen J

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Given two keys..One never work! Ice machines on floors do not work! If I didnt mind the smell of marijuana it could have been a problem!!!!!
於 2024 年 2 月住了 3 晚
Joe.O 於 2024年4月25日回覆
Karen,Thank you for the rating and feedback of your recent stay with us. I will share your feedback with my team and use it as a coaching tool, we thank you for your business.Sincerely,Joe.O - General Manager

8/10 不錯哦

Karen J

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
You are given two keys..One of them never work! Ice machines on each floor does not work! If I didnt mind the smell of marijuana it could have been a problem!
於 2024 年 4 月住了 2 晚
Joe.O 於 2024年4月25日回覆
Karen,Thank you for the rating and feedback of your recent stay with us. I will share your feedback with my team and use it as coaching tool. We thank you for your business.Sincerely,Joe.O - General Manager

4/10 不太好

Jessica

喜歡：整潔度
.
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月24日回覆
Jessica,I'm sorry that your stay wasn't what we hoped it would be. If there was anything we could have done to make your stay more enjoyable, please let us know. Once again, please accept my apologies.Sincerely,Joe.O - General Manager

10/10 有夠讚

Marty

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All good except for pillows, much to hard
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月23日回覆
Marty,Thank you for the 5-Star rating of your recent stay us. We are delighted that you enjoyed your stay, and we truly appreciate your business.Sincerely,Joe.O - General Manager

4/10 不太好

RONNY

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Elevators not working and for some reason they cannot get anyone to come in for 4 days or so. That’s ridiculous. When you have knee issues and you need to have a working elevator in your hotel I don’t think is too much to ask.
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月22日回覆
Ronny,I am so sorry that you had an issue with our elevators. Both of our elevators went down at the same time and required parts to be issued. Please accept my deep apologies.Sincerely,Joe.O - General Manager

10/10 有夠讚

Escorioni

商務旅客
喜歡：員工素質
不喜歡：整潔度和設施服務
.
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月17日回覆
Escorioni,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay with us and we appreciate your business.Sincerely,Joe.O - General Manager

2/10 很糟糕

Sandra

不喜歡：整潔度
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月18日回覆
Sandra,I'm sorry that your stay wasn't what we hoped it would be. I will share you rating with my team and use it as a coaching tool. Please accept my apologies.Sincerely,Joe.O - General Manager

8/10 不錯哦

Carolina

於 2024 年 4 月住了 2 晚
Joe.O 於 2024年5月7日回覆
Carolina,Thank you for the rating of your recent stay with us. If there was anything we could have done to make your stay better, please let us know.Sincerely,Joe.O - General Manager

10/10 有夠讚

Jorge

於 2024 年 4 月住了 1 晚
Joe.O 於 2024年5月7日回覆
Jorge,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay, and we truly appreciate your business.Sincerely,Joe.O - General Manager

8/10 不錯哦

Tiffany

喜歡：整潔度
不喜歡：員工素質
There was out of order elevators there. Also, not enough vending machines on each floor.
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月17日回覆
Tiffany,Thank you for the rating of your recent stay with us. We have fixed one elevator, and the second elevator is due back in service in the next week. My apologies for the issue you encountered with the elevators.Sincerely,Joe.O - General Manager

10/10 有夠讚

Melvin

於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月17日回覆
Melvin,Thank you for the 5-Star rating of your recent stay with us. We thank you and truly appreciate your business.Sincerely,Joe.O - General Manager

6/10 一般般

Sandra

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Joe.O 於 2024年4月17日回覆
Sandra,Thank you for the rating of your recent stay with us. If there was anything we could have done to make your stay more enjoyable, please call the hotel directly and ask for the General Manager.Sincerely,Joe.O - General Manager

10/10 有夠讚

Brian

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月17日回覆
Brian,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay with us, and we appreciate your business.Sincerely,Joe.O - General Manager

10/10 有夠讚

Kaye

於 2024 年 4 月住了 1 晚
Joe.O 於 2024年5月4日回覆
Kaye,Thank you for the 5-Star review of your recent stay with us. We are delighted that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

8/10 不錯哦

Rich

情侶出遊, 寵物同遊
喜歡：整潔度、員工素質和住宿環境和硬體
Our room was next to the elevator 👎
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月15日回覆
Rich,Thank you for the rating of your recent stay with us. We are delighted that you enjoyed your stay with us. In the future, please let the front desk know you want to be away from the elevator during the check in process. We thank for your business.Sincerely,Joe.O - General Manager

8/10 不錯哦

Christ-Ann

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月12日回覆
Christ-Ann,Thank you for the rating of your recent stay with us. We are delighted that you enjoyed your stay with us, and we appreciate your business.Sincerely,Joe.O - General Manager

10/10 有夠讚

Kathleen

於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月30日回覆
Kathleen,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay, and we appreciate your business.Sincerely,Joe.O - General Manager

10/10 有夠讚

Fallon

商務旅客, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great weekend stay. Clean, complimentary breakfast & friendly staff. Close to the mall, stores & restaurants. Highly recommend
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月8日回覆
Fallon,Thank you for the 5-Star rating and feedback of your recent stay with us. We are delighted that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

8/10 不錯哦

Alice

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
c'était propre et tranquille
於 2024 年 3 月住了 2 晚
Joe.O 於 2024年4月8日回覆
Alice,Thank you for the rating and feedback of your recent stay. We are happy that you enjoyed your stay, and we truly appreciate your business.Sincerely,Joe.O - General Manager

4/10 不太好

malathi

家庭旅遊
The toilet flush was not working
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月6日回覆
Malathi,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with the team and address the issue you experienced. Please accept my apologies.Sincerely,Joe.O - General Manager

10/10 有夠讚

Manoj

喜歡：整潔度、員工素質和住宿環境和硬體
Cleanliness, comfortable, affordable.
於 2024 年 4 月住了 1 晚
Joe.O 於 2024年4月4日回覆
Manoj,Thank you for the rating of your recent stay with us. We are delighted that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

8/10 不錯哦

ritesh

商務旅客
不喜歡：住宿環境和硬體
Break Fast food Average. Hotel is safe and clean but still bathroom need more clean overall hotel is best for soletraveler
於 2024 年 3 月住了 1 晚
Joe.O 於 2024年4月1日回覆
Ritesh,Thank you for the rating and feedback of your recent stay with us. We are delighted that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

4/10 不太好

Guy

不喜歡：員工素質和住宿環境和硬體
The front desk staff was not friendly. The continental breakfast was too limited. Housekeeping was fair. The heater part was coming apart
於 2024 年 3 月住了 2 晚
Joe.O 於 2024年4月1日回覆
Guy,Thank you for the feedback of your recent stay with us. I will share your feedback with my team and use it as a coaching tool. We thank you for your business.Sincerely,Joe.O - General Manager

10/10 有夠讚

Myra

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was clean and the staff were friendly.
於 2024 年 3 月住了 1 晚
Joe.O 於 2024年3月27日回覆
Myra,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

8/10 不錯哦

Theodor

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It's an excellent place to stay for a day or more. Convenient to Roosevelt Field Mall and Garden City.
於 2024 年 3 月住了 1 晚
Joe.O 於 2024年3月26日回覆
Theodor,Thank you for the rating and feedback of your recent stay with us. We are so happy that you enjoyed the convenience of the hotel and we truly appreciate your business.Sincerely,Joe.O - General Manager

4/10 不太好

Anna

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
It’s my second stay at this hotel. One thing that spoiled my stay was the breakfast. I went down to breakfast area at 9:20 and there was no hot meal. My husband asked the service lady about eggs and the answer he got was: finished. Just one word. No “sorry”, no any explanation. He went to reception desk then and again no apology but : we are out of stock we will have eggs the tomorrow. The problem was not absence of eggs but the way it was addressed. Sorry, but not coming back.
於 2024 年 3 月住了 1 晚
Joe.O 於 2024年3月26日回覆
Anna,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with my team and use it as a coaching tool and correct the issues you mentioned. Please accept my apologies.Sincerely,Joe.O - General Manager

2/10 很糟糕

Arthor

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Our room reeked of urine and on the floor was evidence of the unit not being cleaned before my wife and I accessed the room. We alerted staff and we were given an excuse of it being a let room, unable for the urine scent to removed, and was handed a can of Lysol. We called Expedia and they handled the situation in the lower level manner that has recently handled poor service handlings by their hotel partners. Again, our last 4 ventures with Expedia have been below the standard they once had. We have 2 more bookings with Expedia and have decided to not utilize the service any longer. We are sorry to live but the Expedia we once enjoyed in turning to establish our travel accommodations is not the same and seems to be long gone.
於 2024 年 3 月住了 1 晚
Joe.O 於 2024年3月25日回覆
Arthor,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with my team and use it as a coaching tool to correct the issues you experienced. Please accept my apologies.Sincerely,Joe.O - General Manager

10/10 有夠讚

Cesar，Copiague

於 2024 年 2 月住了 1 晚
Joe.O 於 2024年3月26日回覆
Cesar,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay with us and we appreciate your business.Sincerely,Joe.O - General Manager

2/10 很糟糕

Adrienne

寵物同遊, 家庭旅遊
不喜歡：設施服務
I could smell the pee on the rug before I even opened the door to the room! I’ve stayed at mini dog hotels and this was the absolute worst! I couldn’t even stay. I had to leave!! The smell was so horrendous!!!
於 2024 年 3 月住了 3 晚
Joe.O 於 2024年3月23日回覆
Adrienne,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with housekeeping team, so this way another guest doesn't have this issue. Please accept my apologies.Sincerely,Joe.O - General Manager

8/10 不錯哦

Margot

情侶出遊
喜歡：整潔度
不喜歡：住宿環境和硬體
Amanda at checkin was great! Then a white haired man corrected where my husband returned the luggage cart( exactly where he got it) and had him move it. He followed him and made sure it was correct and then continued to follow him as he left the lobby. Creepy and rude. The cleaning staff is great too..but the sofa is grossly stained. It seems clean but worn and quite stained. At bedtime the neighbors were watching tv which we could hear thru the wall…turned it off pretty early so ok but these must thin walls. Ear plugs and eye masks …problem solved. But I like the place and I’d come back. Do thank you!
於 2024 年 3 月住了 1 晚
Joe.O 於 2024年3月25日回覆
Margot,Thank you for the feedback of your recent stay with us, as it is important to our operation. I will share your feedback with my team and use it as a coaching tool. We thank you and appreciate your business.Sincerely,Joe.O - General Manager

8/10 不錯哦

Henry

商務旅客
喜歡：員工素質
不喜歡：整潔度
The outside is filthy, filled with trash, paper, empty, cans, and bottles. Doesn’t seem like anybody from the hotel wants to pick up any of the trash.
於 2024 年 3 月住了 2 晚
Joe.O 於 2024年3月21日回覆
Henry,Thank you for the rating and feedback of your recent stay with us. I will share your feedback with my housekeeping team and use it as a coaching tool. We thank you and appreciate your business.Sincerely,Joe.O - General Manager