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麗笙德州加爾維斯敦海灘鄉村套房飯店的評分

2.5 out of 5
麗笙德州加爾維斯敦海灘鄉村套房飯店
2818 Avenue R 1/2, Galveston, Galveston, TX

評論

5.6
10 分，有夠讚；1004 則評論中有 177 則" "
8 分，不錯哦；1004 則評論中有 164 則" "
6 分，一般般；1004 則評論中有 192 則" "
4 分，不太好；1004 則評論中有 210 則" "
2 分，很糟糕；1004 則評論中有 261 則" "

5.4/10

整潔度

6.6/10

員工素質

5.4/10

設施服務

5.2/10

住宿環境和硬體

6.0/10

環保程度

評論

8/10 不錯哦

Francis，Belton

喜歡：整潔度
The property had changed hand and is now owned by comfort inn. They were in the middle of rehabbing and the rugs were filthy n the hallways. When I got to my room there was a knock on the door it was a worker who told me he just painted the walls and to be careful they should be dry in 3 hours. Not worth the money for the condition.
於 2024 年 4 月住了 1 晚

6/10 一般般

Kandi

情侶出遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
This place is in a good location for those who cruising out and staying for one night. However it was very unkept, the furniture was falling apart, everything was dirty. The floors were disgusting and lamps and the dresser were falling apart.
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Kristina

情侶出遊
不喜歡：設施服務
The breakfast needs an upgrade. So does the bedding and beds!
於 2024 年 4 月住了 1 晚

6/10 一般般

Veronica

情侶出遊
喜歡：員工素質和設施服務
I liked the ability to walk across the street to the beach. Due to the renovations, the entire walk from the room to lobby smelled like paint and the hallways were littered with debris from the construction. The room was fine, enjoyed the balcony and view of pleasure pier. The bathroom had low water pressure and old rusty shower head. The breakfast was continental. We didn’t know that was basic breakfast like cereal waffles and breads. But the staff was friendly and helpful. Since the water was cold at the beach when we stayed we enjoyed they’re heated indoor pool.
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Letha

情侶出遊, 家庭旅遊
喜歡：員工素質
It's obvious that they are remodeling, but a little clean up/vacuum would be suggested. I felt the price of the accommodations did not match up. However, Would stay again in a punch mostly because of the location. We live the Poop Deck
於 2024 年 4 月住了 1 晚

6/10 一般般

Noel

家庭旅遊
喜歡：員工素質和設施服務
不喜歡：整潔度和住宿環境和硬體
It’s all under constriction and the floors were dirty unsafe
於 2024 年 4 月住了 1 晚

10/10 有夠讚

James

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very staisfied
於 2024 年 4 月住了 1 晚

4/10 不太好

Christopher

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
This property is undergoing extensive renovations. Had we known before hand, we would have stayed elsewhere. Zero decorations in the room, just empty wall anchors. Hallways, corridors, and lobby down to bare Sheetrock. All smoke detectors throughout hotel were missing. Wires hanging out of wall with wire nuts on the end. Staff was all but non-existent once checked in. I get that places need to be updated, however, this place should have been closed for such extensive remodeling. The Fire Marshal, would likely revoke occupancy permit if they knew all the protection devices were missing. Should be a nice place in a few months, just not at the moment.
於 2024 年 4 月住了 1 晚
ana 於 2024年4月13日回覆
Dear Guest, Thank you for taking the time to post a review regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

10/10 有夠讚

Gail，McKinney

喜歡：整潔度、員工素質和住宿環境和硬體
The hotel is doing a remodel but that didn’t interrupt good service and tidy room
於 2024 年 4 月住了 1 晚

4/10 不太好

Matthew

團體旅遊, 家庭旅遊, 親子旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
This place was probably the worst hotel ive ever stayed at. Place was under renovation. Dirty, smelled terrible, toilets didn't work, mold on the fire alarm, exposed electrical wiring, half painted walls. Complete sh*t hole.
於 2024 年 4 月住了 1 晚
Ana 於 2024年4月9日回覆
Dear Guest, Thank you for taking the time to post your recent stay at Country Inn & Suites by Radisson, Galveston Beach, TX. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Sincerely,

10/10 有夠讚

Jim N

於 2024 年 4 月住了 2 晚

4/10 不太好

Billy

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
ana 於 2024年4月4日回覆
Dear Guest, Thank you for taking the time to post a response regarding your recent stay at the Hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Sincerely,

10/10 有夠讚

Kimberly

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
We had a wonderful stay there the day before our cruise. It was convenient since they were able to pick us up from the airport and took us to the cruise port the next day. Everyone was friendly at the hotel and it was close the beach, pier and restaurants. I would definitely stay there again.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Gabriella

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

8/10 不錯哦

James

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was suitable for a place to sleep
於 2024 年 3 月住了 2 晚

6/10 一般般

CHRISTOPHER，Cabot

不喜歡：員工素質
They need some chairs outside under the entrance. Also, no garbage can outside and the one in the lobby was FULL. There were only 2 towels in the bathroom for a party of three. The front desk clerk was working in the laundry room. No welcome or hello. This place is not worth the money.
於 2024 年 3 月住了 1 晚

6/10 一般般

Casey

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Area was great, hotel smelled like wet paint but was under some sort of construction
於 2024 年 3 月住了 1 晚

4/10 不太好

Amy

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
This was a disappointing stay as the hotel and amenities did not match what was portrayed online. No hot tub, even though it was shown in pictures (the staff advised they have been trying to remove those pictures for 4 years). The staff advised the exercise room and laundry room were also not currently available. People book hotels based on what they claim to offer, and we did not get what we paid for. The hallways were dirty, it looked rundown overall and there were cockroaches under our coffee pot when we wanted to make coffee.
於 2024 年 3 月住了 2 晚
ana 於 2024年4月4日回覆
Dear Guest, Thank you for taking the time to post a response regarding your recent stay at the Hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Sincerely,

10/10 有夠讚

Byron

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Awesome staff member!!! Handled business for real and made the stay painless.Thank you
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Janet，Sierra Vista

情侶出遊
喜歡：整潔度、員工素質和設施服務
after reading other reviews I was a little concerned about the cleanliness. However, it was clean, I did not see or feel any bugs. There are some places need to be painted, but they are renovating and looks like replacing all mattresses. they have a shuttle to cruise terminal for $10 per person and this was timely and professional.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Holly J.，Bellevue

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice views of seawall area from balcony. Convenience cruise port
於 2024 年 3 月住了 1 晚

10/10 有夠讚

William

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice location
於 2024 年 2 月住了 1 晚

4/10 不太好

Chuck

團體旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Poor experience. In a nutshell the following, closet door didn't work, bathroom door wouldn't latch, no light bulbs in lamps, lampshades still had plastic wrap on them which had to be removed to prevent from burning of the light bulbs,phone didn't work,mold on the curtains from the A/C , A/C on 4th floor(my floor) was out, Ice machine didn't work. Facility guy took almost 2 hrs to show up.
於 2024 年 2 月住了 2 晚
Ana 於 2024年3月3日回覆
Dear Chuck, Thank you for taking the time to post your response regarding your recent stay at Country Inn & Suites .On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

4/10 不太好

Noemi

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2024 年 2 月住了 1 晚
Ana 於 2024年3月3日回覆
Dear Chuck, Thank you for taking the time to post your response regarding your recent stay at Country Inn & Suites .On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

10/10 有夠讚

David

於 2024 年 2 月住了 1 晚

2/10 很糟糕

Kayla

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
You get what you pay for.. This place was a dirty and had mold.
於 2024 年 2 月住了 1 晚
ana 於 2024年2月9日回覆
I would like to sincerely apologize for the error on the part of our HSKP staff. We are sorry you were not satisfied with the accommodations .On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank you so much for bringing this to my attention.

2/10 很糟糕

fredrick

情侶出遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
The property is not maintained very well. It smells old and the bathroom toilet was falling apart. The shower was dirty and the carpet was dirty throughout the hotel.
於 2024 年 1 月住了 1 晚
ana 於 2024年1月29日回覆
Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

8/10 不錯哦

Jose

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Betty

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

6/10 一般般

Wendi

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
It was what I needed. One night before my cruise left. But it was just a rundown place. Lamp shades broken. Toilet rickety. Smelled weird. But the water worked, sheets were clean, tv mostly worked. So I was happy enough.
於 2024 年 1 月住了 1 晚

4/10 不太好

Ryan

情侶出遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
While the staff was very friendly, the property however is extremely rundown. My room had a balcony door and the door frame was coming away from the wall, the toilet was loose from the floor, there was mildew buildup in the shower, stains on the sheets and some of the drawers on the dreeser wouldnt stay closed.
於 2024 年 1 月住了 1 晚
ana 於 2024年1月29日回覆
Thank you for taking the time to complete our online survey regarding your recent stay . On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely

6/10 一般般

Jennifer

家庭旅遊
喜歡：員工素質
不喜歡：整潔度
Ok-ish. Great location.
Ok-ish room, bed felt clean and comfy. Shower head in 204 needs replaced or cleaned- visible mold on it. Friendly staff. Heater in room needs serviced/cleaned (vents are moldy)
於 2024 年 1 月住了 2 晚
Ana 於 2024年3月3日回覆
Dear Chuck, Thank you for taking the time to post your response regarding your recent stay at Country Inn & Suites .On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

4/10 不太好

Tresa

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
I liked it was close to the beach, but the linens were not clean and the place smelled really bad! I was there last year and it smelled like paint but this wasn’t a paint smell. I won’t stay there again.
於 2024 年 1 月住了 1 晚
ana 於 2024年1月21日回覆
I would like to sincerely apologize for the error on the part of our housekeeping staff. While it is no excuse, we do have several new members of our desk staff that are being trained and will most definitely use this as a training tool. I have addressed this issue with my team. Thank you so much for bringing this to my attention

2/10 很糟糕

allyson

商務旅客
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Filth everywhere
Dirty filthy disgusting
於 2024 年 1 月住了 1 晚
ana 於 2024年1月21日回覆
I do apologize for your inconvenience that you experienced. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Tonya

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
於 2024 年 1 月住了 1 晚

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Moldy Rooms
We got to our room and there was mold covering the window and curtains. They moved us to a different room and there was mold covering the AC vent. I tried to clean it off but couldn’t get it all. When we asked for a refund, they moved us to a third room. The hallway smelled like vomit. We will NOT be staying there again!
於 2024 年 1 月住了 1 晚
ana 於 2024年1月21日回覆
While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of Thank you for taking the time to share your feedback

2/10 很糟糕

William

團體旅遊, 家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
FILTHY/BED BUGS 1/5/24
Night before our cruise: DO NOT STAY unless you are used to or ok with sleeping in bugs!! Staff were friendly but not able to refund any money. Thank God we looked at the bed/s before settling in! There were bedbugs on top of the comforter as well as under the sheets! The sheets were also stained all over! It was absolutely disgusting!! Our whole group left and all three rooms had the same issues! Working on trying to get refunded because we had to find another hotel and this was at 11 o’clock at night due to our flight arrived mid evening.
於 2024 年 1 月住了 1 晚
Ana 於 2024年3月3日回覆
Dear Chuck, Thank you for taking the time to post your response regarding your recent stay at Country Inn & Suites .On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

2/10 很糟糕

Jamie

於 2024 年 1 月住了 1 晚
Ana 於 2024年3月3日回覆
Dear Chuck, Thank you for taking the time to post your response regarding your recent stay at Country Inn & Suites .On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

8/10 不錯哦

Susan

於 2024 年 1 月住了 1 晚

4/10 不太好

Shumail

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
ana 於 2024年1月21日回覆
I would like to sincerely apologize for the error on the part of our housekeeping staff. While it is no excuse, we do have several new members of our desk staff that are being trained and will most definitely use this as a training tool. I have addressed this issue with my team. Thank you so much for bringing this to my attention

8/10 不錯哦

angie

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚

4/10 不太好

Wolfgang

於 2024 年 1 月住了 1 晚

4/10 不太好

Jody，Blaine

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Do NOT stay here! Pure filth! Dirty! The most dirtiest I have ever seen! Floors looked like they have Never been vacuumed! I was afraid to touch anything. I was afraid to lay in bed. So dirty, I feel like I need to go to the doctor for a check up!
於 2024 年 1 月住了 1 晚
ana 於 2024年1月21日回覆
I would like to sincerely apologize for the error on the part of our housekeeping staff. While it is no excuse, we do have several new members of our desk staff that are being trained and will most definitely use this as a training tool. I have addressed this issue with my team. Thank you so much for bringing this to my attention

6/10 一般般

Daphne

家庭旅遊, 親子旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
The older lady with glasses at my time of check in was extremely rude and unfriendly.
於 2024 年 1 月住了 2 晚

8/10 不錯哦

Jana

於 2023 年 12 月住了 2 晚

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
HORRIBLE!
Horrible! I’m only rating to help another family avoid our nightmare! Filthy! Specifically booked for location and amenities. There is NO hot tub though pictures show it does. There is NO fitness room as listed and shown. There is NO business center as listed. I would like to say customer service was excellent with the exception of one women. I desperately needed a business center so I asked if she could print. She was so annoyed and slammed the email down on the counter for me to send to her. She stormed off and never came back to help me. The trash on the floors was never emptied and overflowing. Elevators were disgusting as well as everything else. There was a toilet just sitting in the pool area. This should not be on Hotels.com!
“Business Center”
“Fitness Center”
No hot tub
於 2023 年 12 月住了 2 晚
ana 於 2024年1月4日回覆
Thank you for posting a review. We feel sad knowing that your stay was anything less than satisfying due to remodel the property is undergoing at the time of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to make a more favorable impression with you in the future.

8/10 不錯哦

Elizabeth

家庭旅遊
喜歡：員工素質和客房舒適度
不喜歡：住宿環境和硬體
Night before cruise
This was a convenient place to stay before our cruise. It's outdated but our room was great and we had no problems.
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Laura

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean and Great Location!
The hotel has an excellent location! Staff went above and beyond and were so friendly. We only stayed for one night, but very pleased and served its purpose. Will definitely stay again. Great value and rooms/hotel is being updated nicely!
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Tanya

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice Staff always.
於 2023 年 12 月住了 1 晚