I booked twice, first booking got cancel due to some reason but no notification to us that it is cancelled assuming we booked we drop in the hotel. 2nd I booked immediately as my hubby acct was hacked. but Cary informed me she would cancel 2nd booking as well and insisted that I take a higher-range room, which I was not prepared for. First book got cancel I found this quite surprising, 2nd booking was more surprising as I booked then n thereespecially given Tesla’s high ratings.
In my experience traveling to many places, when a confirmed room cannot be provided, most properties either offer an upgrade (reasonable) or at least make an effort to honor the original booking. Unfortunately, Cary was quite adamant and unaccommodating. On the other hand, the junior staff were much more welcoming and helpful, which I appreciated.
This wasn’t the experience I expected based on the reviews, and I hope this feedback is taken constructively. Finally when god knows what is best for you I got a suite room in holiday inn and that was mesmerizing.