On 7-5-25 we went for coffee. There was somebody talking loud gossip, dancing & singing in breakfast area. A young female employee. Same girl that stood behind me as I topped my kids waffle , asked another employee that was with her, why do we have to clean up after these people now ? She continued to say they are just gonna keep messing it up. Why can't we do it at the end? In a rude loud way for guest to feel uncomfortable.
Unprofessional. This is a quiet area. We go for the scenic views and peaceful springs in the area. This girl clearly has no hospitality training, manners or respect. Maid staff left little black curley hairs all over the tub, sink , toilett and somehow on my baby's sippy cup in mini refrigerator. Disgusting. Giant red ant in the bathroom. Our light bulb in bathroom was burnt out for 1 day however the kind gentleman who were very nice fixed it immediately. The front desk staff was helpful & clearly was trained in the hospitality field. They were professional & respectful.Food was okay.They did have a omelet station made fresh, waffles and much more.The pool look nice though we never used it.The room Was nice and cold .Overall I would have rated higher if that one unprofessional girl did her job quietly without complaining in front of guests.Also if my room wasn't filled with hairs.My kids found someone's medication under bed which shows the rooms are cleaned quickly but not thoroughly.I will NOT bring my family to this hotel again for those reasons