The Manager’s customer service was terrible - during check - in at hotel, I requested for a sea view room, receptionist nicely informed me that rooms will be available by the 2nd day but I need to talk to the manager. Unfortunately, when I spoke with the manager he said because I booked with Expedia it won’t be possible. I told him that I am only requesting for a sea view and if it needs any additional payment as upgrade then I can pay. He walked away without responding which I think was rude. As manager I was expecting much from him in terms of customer service.
Ishata
8/10 不錯哦
Samuel
2024年1月11日
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:客房舒適度
Lost power many time, we were stuck in the elevator because of it. Otherwise a good stay
Samuel
於 2024 年 1 月住了 1 晚
2/10 很糟糕
Mohamed
團體旅遊
2024年1月10日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property was not well kept, I had to move to three different rooms before I settled to the third room. Stayed at this property for 9 days and half of those days, elevator was not working. I was on the 4th floor with bad knees so you can imagine. The shower and sink water was dirty (red coloration and taste like acid). Bathroom and room smells terribly. Staffs at the front desk and restaurant were very nice and accommodating but the facility service and cleanliness is poor.
Mohamed
於 2024 年 1 月住了 7 晚
10/10 有夠讚
Mustapha,Hyde Park
2023年12月22日
喜歡:整潔度、員工素質和住宿環境和硬體
I really like it.
Mustapha
於 2023 年 12 月住了 2 晚
10/10 有夠讚
Passy
商務旅客
2023年4月18日
喜歡:整潔度、設施服務和住宿環境和硬體
Everything about this hotel is excellent
Passy
於 2023 年 4 月住了 3 晚
4/10 不太好
Disha
商務旅客
2023年2月19日
不喜歡:員工素質
Disappointing
Customer service was terrible and slow. Receptionists were extremely rude and housekeeping often forgot towels in the room, which would take 7 or 8 trips and multiple hours to the receptionist to get. Breakfast is poor quality; some of the worst coffee I’ve ever had and pastries were often stale. Rooms are poor quality, stained towels and sheets, I had a broken shower that it took two days to fix, again because of an unresponsive reception. For the amount they charge, it’s extremely poor value. Stay somewhere else.
Disha
於 2023 年 2 月住了 12 晚
10/10 有夠讚
Benoit
2023年2月15日
Benoit
於 2023 年 2 月住了 1 晚
10/10 有夠讚
Olive Vivienne
2023年1月22日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Stayed for 2 nights in Sierra Palms, this was our third visit. The location is great, staff