酒廊

家庭套房精品飯店的評分

4 out of 5
家庭套房精品飯店
78A Cape road, Bintumani Drive, Aberdeen, Freetown

評論

9.4

好極了

10 分,有夠讚;137 則評論中有 100 則" "
8 分,不錯哦;137 則評論中有 30 則" "
6 分,一般般;137 則評論中有 6 則" "
4 分,不太好;137 則評論中有 1 則" "
2 分,很糟糕;137 則評論中有 0 則" "

9.6/10

整潔度

9.4/10

員工素質

9.4/10

設施服務

9.6/10

住宿環境和硬體

9.4/10

環保程度

評論

10/10 有夠讚

Andrew

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Honestly this is the Best Hotel ive stayed in Sierra Leone. Staff was excellent all the way around, from the security staff outside to the restaurant staff, cleaning staff and back down to the front desk. The Aberdeen Circle which is steps away from this hotel has easy access to ATM options, local phone sim & minutes top up, shops, and local transportation options to get anywhere.
於 2024 年 4 月住了 8 晚
EAJ 於 2024年4月30日回覆
we appreciate you for your kind words. Every member of the Home Suites Hotel team knows the essence of providing exceptional service with genuine care and attention to detail, so we always go above and beyond to provide that to our every guest.We can always serve you better on your next stay. We very much look forward to having you here again whenever you're in Freetown.Warm regardsElias Abou JaoudeGeneral Manager

6/10 一般般

Mamadu

商務旅客
喜歡:員工素質和設施服務
不喜歡:整潔度
Great staff, but cleanliness of the room was terrible.
於 2024 年 2 月住了 1 晚
Elie 於 2024年2月23日回覆
Dear Mr. Mamadu,Thank you for taking the time to share your feedback with us. We sincerely appreciate your kind words regarding our staff.We are deeply concerned to learn about your experience with the cleanliness of your room. Please rest assured that this does not reflect the high standards we strive to maintain. Your feedback has been shared with our housekeeping team, and we will take immediate steps to address any deficiencies in our cleaning procedures.If there is anything else we can assist you with or if you would like to discuss your experience further, please do not hesitate to contact us directly.We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience that reflects the true standards of our establishment.Best regards,Elias Abou-JoaudeGeneral Manager

10/10 有夠讚

Benoit

情侶出遊, 家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Incredible hospitality and magnificent customer service Impeccable , friendly , honesty warm , pristine ethic on communication and reliability To a bright future of this location
於 2024 年 2 月住了 1 晚
Elie 於 2024年2月23日回覆
Dear Mr. Beniot,It has always been a pleasure to serve you. Thank you so much for your excellent rating and your kind words over the years has been our motivation to do more.Home Suites Boutique Hotel will always be your home away from home!Warm regards,Elias Abou-JoaudeGeneral Manager

6/10 一般般

jongchul

於 2023 年 12 月住了 1 晚
Elie 於 2024年1月22日回覆
Dear Valued guest,Thank you so much for choosing our hotel and for taking the time to share your feedback with us. We appreciate your feedback and we hope to have you here again soon. Should there be anything in particular that you would want us to note to make your next stay better, please let us know.With thanks,Elias Abou-JaoudeGeneral Manager.

10/10 有夠讚

Savannah

於 2023 年 11 月住了 2 晚
Elie 於 2024年1月22日回覆
Dear Valued guest,Thank you so much for choosing our hotel and for taking the time to give us a perfect 5 out of 5 rating. We appreciate your feedback and if there is any specific thing you enjoyed most on your stay, please let us know. We hope to welcome you back soon.Warm regards,Elias Abou-JoaudeGeneral Manager

10/10 有夠讚

Sebastien

於 2023 年 9 月住了 6 晚
Elie 於 2023年9月11日回覆
Dear Mr. Sebastien,We are glad to know that you had a great stay with us. Thank you for your 10 out of 10 rating.We can always serve you better on your next stay. We can't wait to have you here again for another amazing stay.Warm regards,Elias Abou-JaoudeGeneral Manager

10/10 有夠讚

Samuel

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 2 晚
Elias 於 2023年9月1日回覆
Dear Mr. Samuel,Thank you for your 10 out of 10 rating. We are glad to read that you were impressed with our services. We can always serve you better. We look forward to have you here again soon.Warm regards,Elias Abou-JaoudeGeneral Manager

8/10 不錯哦

Alusine

於 2023 年 6 月住了 1 晚
Elie 於 2023年7月10日回覆
Dear Mr. Alusine,Thank you so much for your excellent rating. We will always serve you better. Do come back for another amazing experience!Best regards,Elias Abou-JaoudeGeneral manager

10/10 有夠讚

Ibrahima

於 2023 年 6 月住了 1 晚
Hakim 於 2023年6月21日回覆
Dear Mr. Ibrahim,You're amazing! Thank you for your excellent rating.We will always serve you better. Thank you. We look forward to have you here again soon.Warm regards,Hakim Fuhad MansarayHead of Reservations

10/10 有夠讚

Ibrahima

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
Hakim 於 2023年6月18日回覆
Dear Mr. Ibrahima,Thank you so much for your 10 out of 10 rating. It has always been a pleasure serving you and we are indeed grateful to you for your unwavering loyalty. We can always serve you better. Thank you once again and we look forward to have you here again soon.Warm regardsHakim Fuhad MansarayHead of Reservations.

10/10 有夠讚

Ibrahima

於 2023 年 6 月住了 1 晚
Hakim 於 2023年6月19日回覆
Dear Mr. Ibrahima,We really appreciate you for your continued trust in our services. We can always serve you better. Thank you for your impressive rating and we look forward to have you here again soon.Warm regardsHakim Fuhad MansarayHead of Reservations.

10/10 有夠讚

ROSELYN

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff are very professional, courteous and helpful. They are always willing to go above and beyond to satisfy their customers. Our air conditioner was not working properly when we arrived. The manager ensured that a new one was installed - that’s what I call excellent customer service!
於 2023 年 5 月住了 7 晚
Alain 於 2023年6月8日回覆
Dear Mrs. Roselyn,We are truly grateful to you for your 5 out of 5 review of our services. It has always been a pleasure serving you and your feedback over the years has really been a motivation. We are dedicated to excellence and personalized services, that's why we always go above and beyond to ensure we meet our guests' expectation. We are happy to read that we made your stay remarkable. We will always make here home for you whenever you visit Freetown. We wish you all the best and look forward to have you here again soon.Warm regards,Hakim Fuhad MansarayReservations Manager

10/10 有夠讚

loretta

於 2023 年 5 月住了 2 晚
Alain 於 2023年5月26日回覆
Dear Ms. Loretta,Thank you for your 10 out of 10 review.We are thrilled to know that you enjoyed your stay with us. We can always serve you better on your second stay. Do come back for a far better experience!Thank you and we look forward to have you here again soon.Warm regardsAlain HaniGeneral Manager

10/10 有夠讚

Loretta

於 2023 年 5 月住了 3 晚
Alain 於 2023年5月24日回覆
Dear Ms. Loretta.We are truly grateful to you for your 10 out 0f 10 rating of our services. We are thrilled to learn that you had an amazing stay with us and we are very much hopeful to have you here again.Best regards,Alain HaniGeneral Manager.

8/10 不錯哦

Tamara

於 2023 年 4 月住了 7 晚
Alain 於 2023年5月14日回覆
Dear Tamara,Thank you so much for your 4 out of 5 rating of our services.We are very thrilled to know that you were satisfied with our services. We will always serve you better.We look forward to have you here again. Thank you.Regards,Alain HaniGeneral Manager

8/10 不錯哦

Patrick

於 2023 年 4 月住了 2 晚

10/10 有夠讚

Victor

於 2023 年 4 月住了 1 晚
Alain 於 2023年5月5日回覆
Dear Mr. Victor,Thank you so much for rating our services 5 out of 5. We will always serve you better.We look forward to have you here again.Best regards,Alain HaniGeneral Manager

10/10 有夠讚

Ibrahima

於 2023 年 2 月住了 3 晚
Alain 於 2023年3月2日回覆
Thank you Mr. Ibrahima for your 10 out of 10 rating. It has always been a great pleasure serving you and your every feedback means a lot to us.We will continue to meet and exceed your expectations. We just can't wait to have you here again. Until then, you continue to take a very good care of yourself.Best regards,Alain HaniGeneral Manager

8/10 不錯哦

Monica

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent customer service. Staff were accommodating and I really felt welcomed. Food was great and rooms very comfortable. Second stay at this hotel and I would definitely go back.
Alain 於 2023年1月16日回覆
Dear Monica,Thank you for your feedback and we do appreciate your kind words. It's a delight to read that our staff were accommodating and welcoming in your every stay. We believe in creating positive memories and that's why we always strive to make our rooms comfortable, our food great and ensure that the services we offer are personalized. We will always be better. We look forward to have yuo here again soon.Warm regards,Alain HaniGeneral Manager

10/10 有夠讚

Oliver

於 2023 年 1 月住了 5 晚
Alain 於 2023年1月12日回覆
Dear Mr. Oliver,Thank you so much for your 10 out of 10 rating.Warm regards,Alain HaniGeneral Manager.

10/10 有夠讚

真實旅客

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect stay for the Christmas period
Friendly, very warm and welcoming staff. Came with a friend on his first visit to Sierra Leone and it was the perfect accommodation to help us get settled in the country very quickly. Would recommend
於 2022 年 12 月住了 10 晚
Alain 於 2023年1月9日回覆
Dear valued guest,Thank you so much for your excellent review and we are truly grateful to you for your wonderful rating. Our main goal is to ensure that our every guest feels at home - from the moment you are at our gate to the moment you bid goodbye.It's our pleasure to read that you friend felt at home with us in his first visit in the country.We will always do better. Please come back for another remarkable experience. Thank you.Warm regards,Alain HaniGeneral Manager.

10/10 有夠讚

Ibrahima

於 2022 年 12 月住了 1 晚
Alain 於 2022年12月26日回覆
Dear Mr. Ibrahima,Thank you for your 10 out of 10 rating.We can't wait to have you here again.Warm regards,Alain HaniGeneral Manager

10/10 有夠讚

Ibrahima

於 2022 年 12 月住了 2 晚
Alain 於 2022年12月25日回覆
Dear Mr. Ibrahima,Thank you so much for your 10 out of 10 rating.We are pleased to know that we met your expectation. We will always serve you better. Thank you and please come back for another excellent stay.Warm regards,Alain HaniGeneral Manager

8/10 不錯哦

Sandrine

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful and well maintained facility. Highly recommend.
於 2022 年 12 月住了 1 晚
Alain 於 2022年12月21日回覆
Dear Mrs. Sandrine,Thank you so much for your excellent rating and we are truly grateful to you for recommending our services.We are very happy to read that you like our well maintained facility. We always find ways to serve our every guest better than their last stay and it will be such a great honour to have you here again.We can't just wait to welcome you here again. Until then, you ave all our best wishes.Best regards,Alain HaniGeneral Manager.

10/10 有夠讚

Chiara,Agrate Brianza

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Molto tranquilla e riservata e serena .. come stare a casa
於 2022 年 11 月住了 7 晚
Alain 於 2022年11月27日回覆
Dear Mr. Rico,Thank you so much for staying with usWe appreciate your excellent rating and we are so pleased that you had the ideal quietness one would expect from every stay.Our strategic location (the quietest end of the Aberdeen community, a few minutes walk to the beaches of Aberdeen and Lumley) caters for both business travelers and those that travel for leisure. We offer our guests the ideal quietness whilst at the same time they can enjoy the beautiful scenes of the Lumley beach and the Aberdeen Creek from the comfort of their balconies.Your 5 out of 5 rating is a push for more. We can do better! Please come back and enjoy a more refreshing stay.Warm regards,Alain HaniGeneral Manager.

10/10 有夠讚

Fatima,Overland Park

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean with excellent staff that go above the call of duty to make your stay pleasant.
於 2022 年 7 月住了 1 晚
Alain 於 2022年7月15日回覆
Dear Fatima, Thank you so much for your review and we are so pleased to learn that we met your expectations. Here at Home Suites Hotel, we believe that personalizing services is the perfect recipe for an unparalleled customer experience and we are thrilled to learn that we offered you what you expected. We will be more than grateful if we can have you here again for another stay. Please come back! Kind regards, Alain Hani General Manager.

8/10 不錯哦

Aminata

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice accommodations and friendly staff.
於 2022 年 7 月住了 1 晚
Alain 於 2022年7月3日回覆
Dear Aminata, Thank you so much for your positive review. To start with, we are more than grateful to you for staying with us and getting such a feedback from you means a lot to us. We can do better! We look forward to have you here again for another amazing stay. Best regards, Alain Hani General Manager.

10/10 有夠讚

Margaret

於 2022 年 6 月住了 5 晚
Alain 於 2022年7月3日回覆
Dear Margaret, Thank you for staying with us and we are grateful to you for rating our services 10 out of 10. We are thrilled to learn that you had an excellent experience with our services. We can definitely serve you better. Please come back! Best regards, Alain Hani General Manager.

10/10 有夠讚

JHW

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Home away from Home
Second time I stayed here, and even better than the 1st. Staff is so welcoming, they always run to assist wherever they can, rooms, lounges, dining area are very very neat and clean. Feels like home
於 2022 年 6 月住了 2 晚
Alain 於 2022年6月22日回覆
Dear Johanna, Thank you so much for rating our services 10 out of 10 and we are more than honored to have gotten the opportunity to serve you twice in the last few months. We are very grateful for your continued trust and we look forward to have you here again for another amazing stay. Best regards, Alain Hani General Manager.

6/10 一般般

Geetanjali

於 2022 年 5 月住了 1 晚

10/10 有夠讚

Ibrahima

喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2022 年 4 月住了 1 晚
Alain 於 2022年4月16日回覆
Dear Ibrahima, Thank you so much for rating our services 10 out of 10. We can do more. Come back and have another amazing time with us. Warm Regards, Alain Hani General Manager.

10/10 有夠讚

Nixon q

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean
於 2022 年 4 月住了 1 晚
Alain 於 2022年4月14日回覆
Dear Nixon, Thank you so much for rating our services 5 out of 5. Cleanliness is one of our top priority and we always ensure that our facility is kept clean. Your review just motivated us to do more. Thank you once again and we look forward to have you here again. Kind Regards, Alain Hani General Manager.

8/10 不錯哦

Umaru,Teaneck

商務旅客
喜歡:員工素質、設施服務和住宿環境和硬體
Satisfied with the hospitality provided by the staff and had a great time at the Vanity lounge within the property
於 2022 年 3 月住了 9 晚

8/10 不錯哦

Caroline

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel. Clean and beautiful. I will definitely be back soon.
於 2022 年 3 月住了 2 晚
Alain 於 2022年3月12日回覆
Dear Caroline, Thank you so much for staying with us and we are more than grateful to you for your excellent rating and your kind words. One of the key objectives in our customer satisfaction journey is cleanliness and we are happy we met your expectation. Here at Home Suites Hotel, every positive feedback calls for an improvement. Thank you and we can't wait to have you here again! Best Regards, Alain Hani General Manager.

8/10 不錯哦

Zainab

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Air conditioning was not good
於 2022 年 2 月住了 12 晚
Alain 於 2022年2月24日回覆
Dear Mrs. Zainab, Thank you for rating us 4 out of 5. We are pleased you found our services satisfying. However, we are disheartened to read that the Air conditioning unit in your room was not so good. Please accept our sincerest apologies. We appreciate for sharing your feedback with us and would love to have your here again. Please come back! Warm regards, Alain Hani General Manager

4/10 不太好

Anthony

商務旅客
不喜歡:整潔度和員工素質
Don't stay Here
It was not a good stay we paid $170 a night and the electricity kept going, hot water was very limited we could not get a wash cloth in our room, the toilet cover was broken and he toilet tissue was wet. The workers have resentment for African Americans, no politeness nor urgency.
於 2022 年 2 月住了 7 晚
Alain 於 2022年2月18日回覆
Dear Mr. Anthony, Thank you for your feedback and we are so sorry to read about the experience you had during your stay with us. That was an uncommon instance though. We are normally known for our excellent attention to details and we regret that we did not meet your expectation. Due to the fact thst the National Grid is sometimes unstable, the hotel has three standby high voltage generators that switches power almost instantly. The quick break in electricity normally is the time it takes to switch over from the national power supply to our generators. I recalled you contacted the front desk regarding your water heater. An housekeeper was sent to your room and she found out that the switch for the water heater was turned off from the wall. On the other hand, we are known for giving all our guests equal treatment; it is just somewhat unfortunate that you experienced a different treatment, which we are so sorry about. We are better because of your feedback. Thank you for bringing this to our attention and we hope to make the wrongs right in your next stay with us. Kind Regards, Alain Hani General Manager.

10/10 有夠讚

ROSELYN

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff were very friendly and helpful. Service was swift and they were very courteous and professional.
於 2022 年 2 月住了 1 晚
Alain 於 2022年2月16日回覆
Dear Mrs. Roselyn, Thank you so much for your 5 out of 5 rating and we are so grateful to you for your continued trust in our services. We are elated to learn that we were able to serve you with the speed and professionalism you'd expected. We are always ready to make your every stay with us remarkable. We very much look forward to have you here again for another excellent stay. Thank you so much. Best Regards, Alain Hani General Manager.

10/10 有夠讚

Gianpiero

商務旅客, 團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 1 月住了 3 晚
Alain 於 2022年1月20日回覆
Dear Mr. Gianpiero, Thank you so much for your excellent rating. We can't wait to have you here again for another great experience. Please come back! Warm Regards, Alain Hani General Manager.

10/10 有夠讚

Eugenia

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent and helpful staff. Wonderful boutique hotel. Will definitely stay again.
於 2022 年 1 月住了 6 晚
Alain 於 2022年1月12日回覆
Dear Eugenia, Thank you so much for your excellent review. We are so happy to learn that our efforts to serve you did not go unnoticed. We look forward to have you here again for another excellent stay. Thank you for staying with us. Best regards, Alain Hani General Manager.

10/10 有夠讚

Isha,silver spring

喜歡:員工素質、設施服務和住宿環境和硬體
於 2021 年 12 月住了 18 晚

10/10 有夠讚

Ramatha

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 5 晚
Alain 於 2022年1月8日回覆
Dear Ramatha, Thank you so much for your 10 out of 10 rating. We are very pleased to learn that we served you better. We look forward to have you here again soon for another remarkable experience. Best regards, Alain Hani General Manager.

10/10 有夠讚

Husainatu

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 8 晚
Alain 於 2022年1月5日回覆
Dear Husainatu, Thank you for your 10 out of 10 rating. We are truly grateful! We are always very ready to serve you better. Please come back for another remarkable experience. Best regards, Alain Hani General Manager.

10/10 有夠讚

Umaru,Teaneck

喜歡:員工素質和住宿環境和硬體
A perfectly maintained property. After about five visits in three years, the looks of the facility remained unchanged a condition that’s lacking in most of hotels in Freetown. Very impressive
於 2021 年 11 月住了 17 晚
Alain 於 2021年12月16日回覆
Dear Mr. Jalloh, Thank you so much for your review and we are truly grateful to you for your continued trust in our services over the years. It has always been a pleasure to serve you. We are more than happy to learn that we've always met your stay requirements. Thank you once again for your review and be rest assured that we will never be complacent and will always look for the best ways to serve you better. We can't wait to have you here again for another wonderful experience. Warm Regards, Alain Hani General Manager.

10/10 有夠讚

Shannon

於 2021 年 11 月住了 7 晚
General manager 於 2021年11月23日回覆
Dear Shannon, Thank you for the great 10/10 mark. Glad to know that you enjoyed your stay. looking forward to welcoming you again during your next visit to Freetown.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The only place in Freetown
Wie immer super!!
於 2021 年 11 月住了 3 晚
Alain 於 2021年11月21日回覆
Dear Valued guest, Thank you so much for your 10 out of 10 rating. We are grateful to you for staying with us and we are always ready to serve you better. Please come back! Warm regards, Alain Hani General Manager

10/10 有夠讚

Leslie

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
From the moment I entered the hotel, I was impressed by the level of hospitality and friendliness of the staffs, especially Hakim. He was very professional and gave me a warm welcome. The hotel itself is nice. The room I was given was very huge, I believed I was upgraded. Overall, I enjoyed my stay at the hotel.
於 2021 年 11 月住了 1 晚
Alain 於 2021年11月21日回覆
Dear Leslie, Thank you so much for your impressive review and we are truly grateful to you. We put a lot of resources into making the stay of our every guest a remarkable one and getting such positive feedback means we are on the right track. Thank you for that! We always find different ways to tailor our service to suit the needs of our guest and we look forward to try something new to serve you better. We look forward to have you here again for another excellent experience. Thank you. Best regards, Alain Hani General Manager.

10/10 有夠讚

Brent

於 2021 年 11 月住了 4 晚
General manager 於 2021年11月17日回覆
Dear Brent, Thank you for your great 10 over 10 mark. Glad to know that you enjoyed your stay at Home Suites Boutique Hotel. looking forward to welcoming you again on your next visit to Freetown

10/10 有夠讚

Wendy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice place to stay in Freetown!
I appreciated many things about the Home Suites Boutique Hotel— Friendly reception, two bottles of water in the room, shampoo, conditioner, and lotion, and a great suggestion for a driver/guide. The only downside is that the food is very pricey — about the cost of a dinner in the US (a dinner on the fancy side).
於 2021 年 10 月住了 2 晚
Alain 於 2021年11月4日回覆
Dear Ms. Wendy, Thank you so much for your excellent rating for sharing your feedback with us. We are so happy to hear that we are offering a great service. Thank you! We look forward to have you here again for another wonderful experience. Warm Regards, Alain Hani General Manager.

10/10 有夠讚

Susan

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Small boutique hotel that offers excellent services. I booked last minute and they were super accommodating. Warm and attentive staff.
於 2021 年 10 月住了 5 晚
General manager 於 2021年10月21日回覆
Dear Susan, Thank you for your excellent review on Expedia. Glad to know that you liked our accommodation and services. Our staff will be happy to read your review, we will share it with them. We look forward to welcoming you again on your next visit to Freetown. Alain Hani

10/10 有夠讚

S P

於 2021 年 10 月住了 4 晚
Alain 於 2021年10月23日回覆
Dear valued guest, Thank you so much for your 10 out of 10 rating. We are grateful. We are always very ready to serve you. Best Regards, Alain Hani General Manager.