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弗雷德里克頓萬豪三角洲飯店的評分

3.5 out of 5
弗雷德里克頓萬豪三角洲飯店
225 Woodstock Rd, Fredericton, NB

評論

9.0

太棒了

10 分，有夠讚；1000 則評論中有 619 則" "
8 分，不錯哦；1000 則評論中有 258 則" "
6 分，一般般；1000 則評論中有 59 則" "
4 分，不太好；1000 則評論中有 44 則" "
2 分，很糟糕；1000 則評論中有 20 則" "

9.2/10

整潔度

9.2/10

員工素質

8.6/10

設施服務

9.0/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

ASHLYNN LESLIE

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Tara : Front Desk Manager 於 2024年5月20日回覆
Thank you for choosing the Delta Fredericton. We do hope we have the opportunity to welcome you back again soon.

6/10 一般般

Linda

喜歡：員工素質
不喜歡：設施服務
Pillows are too big. Not comfortable. They should have options
於 2024 年 5 月住了 3 晚
Tara : Front Desk Manager 於 2024年5月20日回覆
Thank you for choosing the Delta Fredericton. We do hope we have the opportunity to welcome you back again soon.

10/10 有夠讚

Mariah

情侶出遊, 寵物同遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff were very nice and accommodating.
於 2024 年 5 月住了 2 晚
Tara : Front Office Manager 於 2024年5月14日回覆
Thank you for choosing the Delta Fredericton. We hope we have the opportunity to welcome you back again soon.

8/10 不錯哦

Erika

喜歡：整潔度、員工素質和住宿環境和硬體
.
於 2024 年 5 月住了 2 晚
Tara : Front Desk Manager 於 2024年5月12日回覆
Thank you for choosing the Delta Fredericton! We do hope we can welcome you back soon.

10/10 有夠讚

Liza

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Tara : Front Desk Manager 於 2024年5月13日回覆
Thank you for choosing the Delta Fredericton. We are so happy that you enjoyed your stay with us. We do hope we can welcome you back again soon.

8/10 不錯哦

Marco

於 2024 年 4 月住了 1 晚
Tara : Front Desk Manager 於 2024年5月20日回覆
Thank you for choosing the Delta Fredericton. We do hope we have the opportunity to welcome you back again soon.

2/10 很糟糕

shelley

不喜歡：員工素質
No help!!!!!! after can cancelling our reservations.
於 2024 年 4 月住了 4 晚

8/10 不錯哦

Sally

於 2024 年 4 月住了 1 晚
Tara : Front Desk Manager 於 2024年5月12日回覆
Thank you for choosing the Delta Fredericton! We do hope we can welcome you back soon.

10/10 有夠讚

Karen

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
O
於 2024 年 4 月住了 2 晚
Tara - Front Desk Manager 於 2024年5月20日回覆
Thank you for choosing the Delta Fredericton. We do hope we have the opportunity to welcome you back again soon.

8/10 不錯哦

David

喜歡：整潔度、員工素質和住宿環境和硬體
Good
於 2024 年 4 月住了 1 晚
Tara : Front Desk Manager 於 2024年5月20日回覆
Thank you for choosing the Delta Fredericton. We do hope we have the opportunity to welcome you back again soon.

4/10 不太好

RAY

商務旅客
喜歡：員工素質
不喜歡：整潔度
Didn’t get the room I booked. Requested king bed with pull out couch. No pull out. Left one person stranded with no where to sleep. Room had undergone renovations (which are ok) but the floor was still dirty with sheet rock dust and debris.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Madisson

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great stay
於 2024 年 3 月住了 1 晚
Colin 於 2024年5月21日回覆
Thank you for choosing to stay with us. We look forward to welcoming you back again soon.

4/10 不太好

Jeffery，New Minas

於 2024 年 3 月住了 2 晚

6/10 一般般

William

喜歡：整潔度和員工素質
In general, stay was okay. Room had an odd layout with strange lighting. However, bed was comfortable and clean.
於 2024 年 3 月住了 1 晚

4/10 不太好

Edyta

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
My family and I stayed in this property in 2021 and we remembered it as a nice, family oriented hotel. Our recent stay was a disappointment. While staff was lovely, the room and the hotel common areas were simply dirty. I understand there is construction on some floors of the hotel but that does not explain sticky desk and bedside table, carpet that looked like it has not been vacuumed in days, dirty bathroom walls, dust and hair on the bathroom floor, brown stained toilet bowl and no toilet paper.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Catherine

Clean well appointed
於 2024 年 3 月住了 1 晚

10/10 有夠讚

michelle

喜歡：整潔度
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Madison

於 2024 年 2 月住了 1 晚

10/10 有夠讚

Joseph

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It is very noises and restaurant wasn't as good as last time
於 2024 年 2 月住了 1 晚
Tara : Front Desk Manager 於 2024年2月26日回覆
Thank you for choosing the Delta Fredericton. We hope to have the opportunity to serve you again in the future

10/10 有夠讚

Eloise

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Tara : Front Desk Manager 於 2024年2月26日回覆
Thank you for choosing the Delta Fredericton, and for your kind review. We hope to have the opportunity to serve you again in the future

10/10 有夠讚

Perry，Toronto

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Splendid stay at the hotel. Staff was extremely helpful and friendly, welcoming my wife and I with open hours. Especial shout outs to: Waiter Bailey in the STMR restaurant (breakfast) Bartender Liam in the lobby bar Bartender Randy in the lobby bar Hope to see these three later in the year when we return.
於 2024 年 2 月住了 4 晚
Tara : Front Desk Manager 於 2024年2月23日回覆
What a wonderfully kind review! We are so glad that you enjoyed your stay with us. Your kind words have been shared with the STMR36 staff, as well as the full hotel team. We look forward to welcoming you back again soon.

2/10 很糟糕

Becky

於 2024 年 2 月住了 1 晚

10/10 有夠讚

Colin

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay
Enjoyed the hotel as always. They charge $15 for overnight parking now...
於 2024 年 2 月住了 2 晚
Tara : Front Desk Manager 於 2024年2月19日回覆
Thank you for choosing the Delta Fredericton, and for your kind review. We hope to have the opportunity to serve you again in the future.

10/10 有夠讚

Nidhin

於 2024 年 2 月住了 1 晚
Colin 於 2024年3月20日回覆
Thank you for sharing your experience with us. We hope to welcome you back again soon.

10/10 有夠讚

Michel

情侶出遊, 寵物同遊, 團體旅遊
喜歡：整潔度和員工素質
Booked this room for my partner’s 50th birthday. I booked several weeks in advance and went 1 week early to make arrangements for a friend to have access early to decorate. Manager made notes and everything was supposed to be taken care of. On the day we were to arrive, our friend had tremendous difficulty getting the keys to decorate. As soon as she got the key she called me to tell me about construction work that was happening in the next room over. Manager offered to change rooms for us but we couldn’t get what I had reserved and instead of a beautiful view of the river behind the property, we had a parking lot view. The carpeting was filthy and the room was very ordinary. I made the best of the situation but I will never book at this Delta hotel.
於 2024 年 2 月住了 2 晚
Tara : Front Desk Manager 於 2024年2月12日回覆
Thank you so much for your honest feedback; reviews like this is how we can continue to improve. I do apologize for the inconveniences that you experienced along the way. Please know that this is not the high level of service that we are known for. I do hope that we have the opportunity to welcome you back again in the future.

4/10 不太好

Alyson

寵物同遊, 親子旅遊
喜歡：員工素質
Really overpriced for what it delivers. Pink ring around the bathtub drain, only one coffee in a room with 2 beds, extremely noisy guests. We only stayed for a night while traveling. Generally an underwhelming experience with a high price tag.
於 2024 年 2 月住了 1 晚
Tara : Front Desk Manager 於 2024年2月12日回覆
Thank you so much for your honest feedback; reviews like this is how we can continue to improve. I do apologize for the inconveniences that you experienced along the way. Please know that this is not the high level of service that we are known for. I do hope that we have the opportunity to welcome you back again in the future.

10/10 有夠讚

Richard

於 2024 年 2 月住了 1 晚

2/10 很糟糕

RIMON，Bedford

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Staff are not so friendly and understanding
於 2024 年 1 月住了 1 晚
Tara : Front Desk Manager 於 2024年2月6日回覆
Please accept our sincere apologies. The comfort of all our guests is very important to us, but clearly we fell short this time. We hope that you do give us another opportunity when visiting Fredericton again.

10/10 有夠讚

France

家庭旅遊
喜歡：設施服務
Restaurant is awesome!!! The room is very nice also ♥️
於 2024 年 1 月住了 1 晚
Tara : Front Desk Manager 於 2024年1月28日回覆
Thank you for choosing the Delta Fredericton, and for your kind review. We hope to have the opportunity to serve you again in the future.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Colin 於 2024年1月26日回覆
Thank you for choosing to stay with us. We appreciate the feedback provided as it will assist us in the future. We look forward to the next opportunity for you to visit.

10/10 有夠讚

Ryan

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Colin 於 2024年1月26日回覆
Thank you for choosing to stay with us. We are pleased to know that you have a great stay! Thank you for sharing.

8/10 不錯哦

Sufwan

喜歡：住宿環境和硬體
Good stay
於 2023 年 12 月住了 1 晚
Colin 於 2024年1月26日回覆
Thank you for choosing to stay with us. We appreciate the feedback provided as it will assist us in the future. We look forward to the next opportunity for you to visit.

8/10 不錯哦

Maggie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel but don’t like the location of the pool. Very uncomfortable to have to walk through the lobby bar to get to the pool in your bathing suit.
於 2023 年 12 月住了 1 晚
Tara : Front Desk Manager 於 2024年1月7日回覆
Thank you for choosing the Delta Fredericton. We hope to welcome you back again soon!

4/10 不太好

Jill

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Restaurant staff excellent First room the toilet did not work when we asked to have it fixed they said they couldn’t but did not offer us another room when we insisted we received another room however the heating fan made noise all night
於 2023 年 12 月住了 1 晚
Tara : Front Desk Manager 於 2024年2月6日回覆
Please accept our sincere apologies. The comfort of all our guests is very important to us, but clearly we fell short this time. We hope that you do give us another opportunity when visiting Fredericton again.

10/10 有夠讚

David

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Tara : Front Desk Manager 於 2023年12月27日回覆
Thank you for choosing the Delta Fredericton, and for your kind scoring. We hope to have the opportunity to welcome you back again soon.

10/10 有夠讚

Daryl

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Tara : Front Desk Manager 於 2023年12月24日回覆
Thank you for choosing the Delta Fredericton, and for your kind review. We hope to welcome you back again soon. happy Holidays!

10/10 有夠讚

Scott

喜歡：員工素質
於 2023 年 12 月住了 1 晚
Colin 於 2023年12月22日回覆
Thank you for choosing to stay with us. We appreciate the positive review. We look forward to the next opportunity when we can be of service.

10/10 有夠讚

RAY

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Tara : Front Desk Manager 於 2023年12月20日回覆
Thank you for choosing the Delta Fredericton and for your kind review. We hope to welcome you back again soon.

2/10 很糟糕

Kevin

商務旅客
喜歡：整潔度
At 2:00 AM I finally called the front desk to ask why there were people congregating in front on room door as they had all night laughing and talking loudly and the ice machine was working overtime (probably not for sports injuries). When I asked the Delta employee if there was a party on the 5th floor he responded with a flat no so I asked him again thinking perhaps I might actually succeed in making him think the second time... no such luck. So I asked him if he could explain the loud laughing and talking and regular trips to the ice machine. After asking this 3rd question he finally agreed to send someone up.
於 2023 年 12 月住了 1 晚
Tara : Front Desk Manager 於 2023年12月17日回覆
Please accept our sincere apologies. The comfort of all our guests is very important to us, but clearly we fell short this time. We hope that you do give us another opportunity when visiting Fredericton again.

4/10 不太好

Ashley

商務旅客, 家庭旅遊
喜歡：整潔度
不喜歡：員工素質
It was a beautiful property however I was not at all pleased with the service or how a situation was handled. I booked a room that specifically said had a separate room with a couch and when I checked in my room it was not that room and when I went down and ask why not they informed me that the pictures on Expedia are not correct and they had nothing to give me. They said that since I booked it through Expedia there also was nothing they can do. When I asked for a roll away bed understanding it was an extra charge they also told me no it wouldn’t work in the room I was given. My room was over $400 for one night and I felt like they did nothing to accommodate what I feel was not my mistake.
於 2023 年 11 月住了 1 晚
Tara : Front Desk Manager 於 2023年11月20日回覆
Thank you so much for reaching out, with your honest feedback. Of course, we do want to make this right. At your convenience, may I ask that you reach out to me directly at tara.ball@deltahotels.com?

4/10 不太好

Tina

商務旅客
不喜歡：整潔度和員工素質
Expecting more for the price
When I arrived I wanted to have a bath and there was no hot water. The sheet on one bed had hair and also was very worn.
於 2023 年 11 月住了 1 晚
Tara :Front Desk Manager 於 2023年11月19日回覆
Please accept our sincere apologies for the inconvenience. The issues with the water was certainly unplanned and unexpected. We do hope that we have to opportunity to welcome you back again in the future.

10/10 有夠讚

Onne

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
There was a water outage but it was solved quickly and staff were apologetic. Would recommend!
於 2023 年 11 月住了 1 晚
Tara : Front Desk Manager 於 2023年11月19日回覆
Thak you so very much for your understanding! We very much appreciate your patience as we worked through this unplanned inconvenience.

10/10 有夠讚

georgina

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Tara : Front Desk Manager 於 2023年11月9日回覆
Thank you for choosing the Delta Fredericton and for your kind review. We hope to welcome you back again soon.

6/10 一般般

Michel

商務旅客
喜歡：整潔度和客房舒適度
Parking
15$ charge for parking was very disapointing. Parking doesn't seems like the type you'd pay for and nothing was said at the reception about parling fees
於 2023 年 11 月住了 1 晚
Tara : Front Desk Manager 於 2023年11月6日回覆
Thank you for choosing the Delta Fredericton, and for your honest feedback. This is how we can continue to grow and improve. We do hope we can welcome you back again soon.

8/10 不錯哦

Raynell

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Liam was the best bartender, made my time there a lot of fun.
於 2023 年 10 月住了 3 晚
Tara : Front Desk Manager 於 2023年10月31日回覆
Thank you for your kind review. So happy that you enjoyed your time with us! We'll be sure to share your kind words with Liam!

10/10 有夠讚

Kathryn

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff were great to deal with. We were up to visit our daughter at university and she wanted to stay with us so at checkin they were able to find us a room with more beds. We also really enjoyed having a waitress with celiac disease bc my son and I are celiac and she was so helpful and informative with the menu. We only wish they had an indoor hot tub :) We will stay here again.
於 2023 年 10 月住了 1 晚
Tara : Front Desk Manager 於 2023年10月31日回覆
Thank you for choosing the Delta and for your kind review! So happy that you enjoyed your time with us. We'll be sure to share your kind words with the team!

8/10 不錯哦

sandra

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Tara : Front Desk Manager 於 2023年10月19日回覆
Thank you for choosing the Delta Fredericton, and for your kind review. We do hope to welcome you back again in the future.

6/10 一般般

Vance

於 2023 年 9 月住了 1 晚
Tara : Front Desk Manager 於 2023年11月6日回覆
Thank you for choosing the Delta Fredericton, and for your honest feedback. This is how we can continue to grow and improve. We do hope we can welcome you back again soon.

8/10 不錯哦

Darryl

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
People were fighting in the hall all night that kept most of us awake all night . No fan in the bathroom. Kinfa small for a king room.
於 2023 年 10 月住了 1 晚
Alex 於 2023年10月9日回覆
Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by people fighting in the hall. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

10/10 有夠讚

Frederic

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Always the best location to stay in Fredericton. The staff is phenomenal and so friendly, even when here on some of the busiest times.
於 2023 年 9 月住了 1 晚
Tara : Front Desk Manager 於 2023年9月20日回覆
Thank you for choosing the Delta Fredericton, and for your kind review. We hope to welcome you back again soon.