The property's condition deviated significantly from the advertised standards. Specifically, the initial room assigned to my grandmother exhibited signs of severe water damage and mildew, while my assigned room was subject to a roach infestation, necessitating a room change. While the property manager, Karen, did facilitate the room changes, the promised refund for the affected nights has yet to be processed. Despite follow-up attempts with the hotel, I have not received a return call from Karen as of this date.