Thank you for your feedback. Thank you for choosing Sonesta Simply Suites.
8/10 不錯哦
Deena
家庭旅遊
2024年5月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Did not like having to pay for parking.
Deena
於 2024 年 5 月住了 3 晚
10/10 有夠讚
Eddra
情侶出遊
2024年5月12日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I liked the kitchen
Eddra
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月13日回覆
Eddra, it's wonderful to hear that you enjoyed the kitchen at Sonesta Simply Suites Arlington. We're delighted to know we could make your stay comfortable and convenient. Looking forward to welcoming you back in the future.
6/10 一般般
Benny
家庭旅遊
2024年5月12日
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
The staff was extremely friendly/ the overwhelming cleaning smell chemical was unberable. As though they are hiding a mild problem.
Benny
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月13日回覆
Benny, we appreciate you highlighting the friendliness experienced with our team members. We understand the cleaning smell might have been too present, we’ll certainly review our cleaning practices to try and ensure a more neutral environment. We hope for the chance to provide you with a more seamless stay in the future.
10/10 有夠讚
John
家庭旅遊
2024年5月12日
喜歡:整潔度、員工素質和住宿環境和硬體
Clean and comfortable room with fresh sheets and a well-maintained closet stocked with ample hangers. The workspace is pleasant, and the inclusion of a microwave and utensils adds convenience. All this comes at a reasonable price. I would definitely stay here again.
John
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月13日回覆
John, we're thrilled to hear about your enjoyable stay at Sonesta Simply Suites Arlington. It's wonderful that the cleanliness and comfort of your room, along with the functional workspace and convenient amenities, contributed to your satisfaction. We also appreciate your acknowledgement of the value we present. Being able to anticipate your return visit is an honor for us.
8/10 不錯哦
Nancy,Alhambra
家庭旅遊
2024年5月11日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was great, especially for the price.
Nancy
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月13日回覆
Nancy, we appreciate your positive feedback! We're thrilled to hear that your experience at Sonesta Simply Suites Arlington was great, especially considering the value-for-money aspect. Your satisfaction is our top priority, and we hope to welcome you back soon for another enjoyable stay.
10/10 有夠讚
Alexandra
情侶出遊
2024年5月10日
喜歡:整潔度、員工素質和住宿環境和硬體
This was the perfect location for my husband and I. Staff was very friendly, bed was comfy, close to everything we needed. Loved having a mini kitchen available. Would definitely stay again as well as recommend It to family and friends.
Alexandra
於 2024 年 5 月住了 5 晚
Team Sonesta 於 2024年5月10日回覆
Thank you for taking out time to share your feedback.
10/10 有夠讚
Shawn
2024年5月4日
喜歡:整潔度、員工素質和住宿環境和硬體
It was sufficient
Shawn
於 2024 年 3 月住了 1 晚
Mrs.Touchet 於 2024年5月4日回覆
ShawnThank you for taking the time to give us a review. We are glad to see you enjoyed your stay with us.
8/10 不錯哦
Ieshea
2024年5月2日
喜歡:整潔度、員工素質和住宿環境和硬體
Ieshea
於 2024 年 4 月住了 1 晚
Team Sonesta 於 2024年5月3日回覆
Thank you for your feedback.
10/10 有夠讚
Maria
家庭旅遊
2024年4月28日
喜歡:員工素質、設施服務和住宿環境和硬體
Great customer service.
Maria
於 2024 年 4 月住了 2 晚
Mrs.Touchet 於 2024年4月28日回覆
Thank you for taking the time to give us a review. We are glad to see you enjoyed your stay with us.
10/10 有夠讚
Mark
2024年4月27日
喜歡:整潔度、員工素質和住宿環境和硬體
Mark
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月29日回覆
Thank you for the 5/5 rating, Mark!It's excellent you enjoyed your time at Sonesta Simply Suites Arlington so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
8/10 不錯哦
Bruce
2024年4月26日
Bruce
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月28日回覆
Bruce, thank you for leaving a rating regarding your stay with us at Sonesta Simply Suites Arlington. We're glad to hear that your experience was satisfactory. Next time, feel free to share any specific highlights or areas for improvement to help us enhance your future visits. We're looking forward to welcoming you back soon.
6/10 一般般
Derick
家庭旅遊
2024年4月24日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I like a little kitchen in the room.
I did not like the check in time 4:00 Pm instead of standard
check in time 3:00 pm at the hotels the other thing I did not like was the Parking charges.
Derick
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月24日回覆
Derick, it's great to hear that you appreciated the in-room kitchen feature. We understand that our check-in times and the parking fees might not have met your expectations. Please note that our check-in time is designed to ensure rooms are well-prepared for our guests while parking charges help maintain the safety and cleanliness of our parking facilities. We value your feedback and hope to have the opportunity to welcome you back.
8/10 不錯哦
tia
團體旅遊, 家庭旅遊
2024年4月22日
喜歡:整潔度、員工素質和住宿環境和硬體
We had no problems with our stay for the Heart of Texas basketball tournament. Front staff was nice. The only thing that bothered me was paying for parking, that’s a bit ridiculous especially if you’re already paying to stay there. All and all I’d stay again.
tia
於 2024 年 4 月住了 2 晚
SG 於 2024年4月22日回覆
Hi Tia,Thanks for taking time to respond to this survey. We really appreciate your feedback. Sincerely,
2/10 很糟糕
Angela
情侶出遊
2024年4月21日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
First off the whole hotel smelled like marijuana. Then the room smelled like something I never smelled. It did not look like the pictures on the website. I should have looked at Google first before I booked. Then there were some Mexicans in the parking lot hanging out all night playing music and fixing on cars. The bed was as hard as a brick. The toilet was even running all night until my husband fixed it. I would not stay here EVER again. The place was just a walking grunge fest.
Angela
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月22日回覆
Angela, it's regrettable to read about your recent experience. We apologize for any disparity you perceived regarding room cleanliness and the environment. Guests' comfort, safety and satisfaction are of utmost importance and we always strive towards improving our services and facilities. We regret any discomfort caused by the bed and water closet. Be assured that we're actively looking into these matters and hope for a chance to change your perception in the future.
4/10 不太好
Kiet
情侶出遊
2024年4月21日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It’s not nice run down and rude front desk. Pay a little more to stay at other hotels in the area.
Kiet
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月22日回覆
Kiet, it's unfortunate to hear about your dissatisfaction with your recent stay. While we strive to provide our guests with an enjoyable experience, it's clear we fell short in this instance. Acknowledging the issues you raised about the condition of the property and the service, we want to assure you that we are constantly working on improving our hotel facilities and our team members' professionalism for a better guest experience. Your valuable feedback has indeed been noted for consideration. We hope you'd consider giving us another chance to better serve you in the future.
8/10 不錯哦
Gabriela
2024年4月16日
喜歡:員工素質
Limpieza
Gabriela
於 2024 年 3 月住了 4 晚
Customer Service 於 2024年4月17日回覆
Gabriela, gracias por tus breves comentarios. Nos esforzamos por garantizar que la limpieza de Sonesta Simply Suites Arlington cumpla con altos estándares y su comentario subraya su importancia. Esperamos tener otra oportunidad de darle la bienvenida nuevamente pronto.
10/10 有夠讚
Leith
2024年4月15日
喜歡:整潔度、員工素質和住宿環境和硬體
Leith
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月17日回覆
Leith, it's heartening to hear that your stay at Sonesta Simply Suites Arlington was matched with an exemplary rating. We're delighted that your experience was enjoyable, and we thank you for choosing us. We look forward to welcoming you back in the future.
10/10 有夠讚
Andrea
2024年4月14日
Andrea
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月6日回覆
Andrea, it's delightful to hear that you had an excellent experience at Sonesta Simply Suites Arlington. We thank you for choosing us and look forward to welcoming you back on your next visit.
8/10 不錯哦
Elizabeth
2024年4月14日
喜歡:整潔度、員工素質和住宿環境和硬體
The staff are very friendly and helpful. There is a super convenient free trolley service to the ballpark (and maybe other places). Only thing that detracted was a fairly strong smelling cleaning product.
Elizabeth
於 2024 年 4 月住了 2 晚
Mrs.Touchet 於 2024年4月15日回覆
Elizabeth,Thank you for taking the time to give us a review. We are glad to see you enjoyed your stay with us. My apologizesfor the strong smell of cleaning products. We have noted this.
10/10 有夠讚
Richard
2024年4月13日
喜歡:整潔度
Great
Richard
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月14日回覆
Richard, hearing your brief yet impactful review about your stay at Sonesta Simply Suites Arlington is much appreciated. Your affirmation means so much to our team members. We hope to see you again soon for another exceptional stay!
10/10 有夠讚
Jack K
2024年4月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room was very clean and staff very friendly I would stay there again.
Jack K
於 2024 年 4 月住了 4 晚
Team Sonesta 於 2024年4月10日回覆
Thank you for sharing your feedback.
10/10 有夠讚
Sue
家庭旅遊
2024年4月2日
喜歡:整潔度、員工素質和住宿環境和硬體
It was nice to have two separate rooms with a bed in each room instead of two beds in the same space.
Sue
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月3日回覆
Sue, thank you for sharing your experience at Sonesta Simply Suites Arlington. We're glad you appreciated the layout of our rooms, offering you additional privacy and comfort. We hope to welcome you back again in the near future.
8/10 不錯哦
Lashundria
團體旅遊
2024年3月31日
喜歡:員工素質、設施服務和住宿環境和硬體
I had a great time at this hotel..
Lashundria
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月1日回覆
Lashundria, it's wonderful to hear that you had a fantastic experience at Sonesta Simply Suites Arlington. Our goal is to always provide great memories. Thank you for sharing your feedback and we hope to have you back again soon.
8/10 不錯哦
Trenton
2024年3月26日
喜歡:員工素質和住宿環境和硬體
Trenton
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月27日回覆
Trenton, thank you for choosing to stay at Sonesta Simply Suites Arlington and for taking the time to rate us. We appreciate your positive feedback and hope to have the opportunity to serve you again, aiming for that perfect score next time. Safe travels until then!
6/10 一般般
Jamar
2024年3月22日
喜歡:整潔度、員工素質和住宿環境和硬體
Easy to find. Safe and comfortable
Jamar
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年3月24日回覆
Jamar, thank you for sharing your feedback. Your comment on the hotel's easy-to-find location and secure, cozy atmosphere is appreciated. Despite your rating, we trust that your overall experience was positive. We look forward to potentially serving you again at Sonesta Simply Suites Arlington in the future.
2/10 很糟糕
Luis
2024年3月19日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Not sure why they gotta give tourists a hard time, when everything has been prepaid for. Id suggest better training for front desk. They need to learn how to properly greet customers
Luis
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月20日回覆
Luis, it's disappointing to hear that your experience did not meet your expectations. We strive to offer a warm welcome and seamless process for all our guests, and we take note of your feedback regarding check-in. Rest assured it will be shared with our front desk team members for a review of our practices. We do hope you'll give us another opportunity to impress you in the future.
10/10 有夠讚
CESAR CARLOS,Hopkins
親子旅遊
2024年3月17日
喜歡:整潔度、員工素質和設施服務
Greta stay
CESAR CARLOS
於 2024 年 3 月住了 7 晚
Mrs.Touchet 於 2024年3月17日回覆
Thank you for taking the time to give us a review. We are glad to see you enjoyed your stay with us.
10/10 有夠讚
Kwame,Abilene
寵物同遊, 家庭旅遊
2024年3月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was in a good location but not to congested
Kwame
於 2024 年 3 月住了 2 晚
Mrs.Touchet 於 2024年3月17日回覆
Thank you for taking the time to give us a review. We are glad to see you enjoyed your stay with us. Until next time take care
10/10 有夠讚
Steven
2024年3月15日
喜歡:整潔度、員工素質和住宿環境和硬體
Enjoyed the stay. Very nice. Would stay again anytime seeing a game at the arena a few blocks away.
Steven
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月17日回覆
Steven, it's great to hear you had a pleasurable stay at Sonesta Simply Suites Arlington. We're thrilled that the location was convenient for your plans to attend a game at the nearby arena. Your sentiments are truly valued and we cannot wait to welcome you back on your next game day. Safe travels until then.
10/10 有夠讚
Suellen,Jackson Heights
2024年3月14日
喜歡:整潔度、員工素質和住宿環境和硬體
Spacious room
Suellen
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年3月15日回覆
Suellen, it's wonderful to know that you enjoyed the ample space in your room at Sonesta Simply Suites Arlington. We strive to make our guests feel comfortable and at ease. We hope to have you stay with us again in the future.
10/10 有夠讚
Cynthia
2024年3月11日
喜歡:整潔度、員工素質和住宿環境和硬體
Everything was very good at this hotel for our two night stay. The best thing of all was front desk supervisor Carla, who elevated our stay from four star to five star. She really is the superstar of the hotel and we would come back specifically for her.
Cynthia
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月12日回覆
Cynthia, it's delightful to hear about your pleasant experience at Sonesta Simply Suites Arlington. We're thrilled the charm of our lovely team member, Carla, made your stay even more enjoyable. It's wonderful knowing that we can look forward to welcoming you back solely because of her efforts. Your praise will certainly be conveyed to Carla, a true superstar. Thank you for choosing us!
10/10 有夠讚
Paola
團體旅遊
2024年3月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This place was awesome. The staff were super friendly and just amazing.
I would definitely stay there again, especially if going to an event at the stadium.
Paola
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月11日回覆
Paola, thank you for your glowing feedback about your stay at Sonesta Simply Suites Arlington. It's wonderful to know you found our team members to be outstandingly friendly and you enjoyed the location's convenience, especially for stadium events. We're eagerly waiting to welcome you back for another superb experience!
2/10 很糟糕
Jill
家庭旅遊
2024年3月10日
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
The stench in the room was so bad we left and stayed somewhere else. I would not recommend this property. I feel bad because the staff at the front desk were really friendly
Jill
於 2024 年 3 月住了 1 晚
Mrs.Touchet 於 2024年3月10日回覆
Jill,I do apologize for your bad experience. Our hope is that you would come back one day and we can show you were better than this last experience you had with us.Take care
10/10 有夠讚
iris
團體旅遊
2024年3月7日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was very nice, room was impeccable
iris
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月7日回覆
Iris, thank you for sharing your experience at Sonesta Simply Suites Arlington! We're pleased to know our team members were welcoming and you appreciated the cleanliness of your room. We hope to have the pleasure of welcoming you back soon!
8/10 不錯哦
Bill
2024年3月2日
喜歡:整潔度、員工素質和住宿環境和硬體
Bill
於 2024 年 2 月住了 5 晚
Customer Service 於 2024年3月4日回覆
Thank you for taking the time to share your review with us, Bill!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Sonesta Simply Suites Arlington. Thank you and have a wonderful day!
10/10 有夠讚
Constance
家庭旅遊
2024年3月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Upgraded to adjoining rooms and has everything we need.
Constance
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月3日回覆
Constance, thank you for sharing your positive experience at Sonesta Simply Suites Arlington. We're delighted to know that the room upgrade and amenities met all your needs. We can't wait to deliver another wonderful stay in the future.
4/10 不太好
Joyce
團體旅遊
2024年2月26日
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
The staff was very nice and tried to accommodate our needs.
Joyce
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月26日回覆
Joyce, it's encouraging to hear that our team members were kind and made an effort to fulfill your needs. However, it's clear from your rating that aspects of your stay did not meet your expectations. Feedback like yours helps us improve, and we're committed to making the necessary changes for a better guest experience in the future.
10/10 有夠讚
Taylor
商務旅客, 親子旅遊
2024年2月26日
喜歡:整潔度、員工素質和設施服務
Great room
Taylor
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月26日回覆
Taylor, it's refreshing to hear that you found your room at the Sonesta Simply Suites Arlington pleasing. We look forward to hosting you again in the future.
2/10 很糟糕
Alfreda
2024年2月21日
不喜歡:整潔度、員工素質和住宿環境和硬體
Alfreda
於 2024 年 2 月住了 4 晚
Customer Service 於 2024年2月22日回覆
Alfreda, it's unfortunate to hear that your stay did not meet your expectations. We always aim for our guests to have memorable and positive experiences. Please feel free to share any specific issues you may have encountered so that we may better understand what could have been improved. We hope for a chance to make it up to you in the future.
6/10 一般般
Christina
2024年2月20日
喜歡:整潔度、員工素質和住宿環境和硬體
Christina
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月21日回覆
Thank you for the feedback, Christina.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
8/10 不錯哦
Erick
2024年2月19日
喜歡:整潔度、員工素質和住宿環境和硬體
Erick
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月20日回覆
Erick, it's great to see that you had a positive stay at Sonesta Simply Suites Arlington. We appreciate your rating and hope to welcome you back in the future.
2/10 很糟糕
Taulant,Leander
親子旅遊
2024年2月19日
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
The property was dirty and smelly.
They were doing work on the hallway where the room was and they had the Clear Vinyl/plastic on the floor
The room was dirty and dusty.
The areas was squeaking when walking.
The heater was rusted.
Taulant
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月19日回覆
Taulant, it's concerning to hear about your recent experience. Rest assured that cleanliness is of utmost importance, and it is momentous for us to ensure a comfortable environment for our guests. Apologies if you found the ongoing maintenance work disruptive; it's essential works intended to better the experience of our guests. The issues regarding the cleanliness and conditions of the room are noted and reports about the flooring and heater will be thoroughly looked into. We hope for another opportunity in the future to restore your faith in us with an improved stay.
10/10 有夠讚
Brendan
2024年2月15日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent
Brendan
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月15日回覆
Brendan, thank you for reviewing your stay at Sonesta Simply Suites Arlington. We're thrilled to know that you had an excellent experience. We value your feedback and hope to have the pleasure of hosting you again in the future.
10/10 有夠讚
Ravindu
情侶出遊
2024年2月13日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed the stay here
Ravindu
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月13日回覆
Ravindu, it's terrific to hear that you enjoyed your stay at Sonesta Simply Suites Arlington. Your positive experience is our prime focus, and we're thrilled that it reflected during your time with us. We hope to welcome you back in the near future.
10/10 有夠讚
Camille
家庭旅遊
2024年2月11日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Camille
於 2024 年 2 月住了 1 晚
Mrs.Touchet 於 2024年2月11日回覆
Camille,Thank you for taken the time to give us a review. We are glad to see you enjoyed your stay with us. Until next time take care.
8/10 不錯哦
Nora
家庭旅遊
2024年2月10日
喜歡:整潔度和員工素質
Relaxing
It was nice, friendly receptionist and over quiet stay.
Nora
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年2月11日回覆
Nora, we're thrilled to hear that you enjoyed your stay at Sonesta Simply Suites Arlington. We pride ourselves on our welcoming colleagues at reception and the peaceful ambiance we offer. We hope to see you again soon for another enjoyable stay!
10/10 有夠讚
Brandi
2024年2月9日
Brandi
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月11日回覆
Thanks, Brandi! It's outstanding your time at Sonesta Simply Suites Arlington was fantastic. We can't wait until your next visit!
10/10 有夠讚
Camille
2024年2月7日
Camille
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月9日回覆
Camille, it’s uplifting to know that your stay at Sonesta Simply Suites Arlington was positive. We truly value your high rating and look forward to welcoming you back in the future. Our team members will continue to strive to deliver the best possible experience. Thank you!
8/10 不錯哦
Richard
2024年1月31日
喜歡:整潔度、員工素質和住宿環境和硬體
Richard
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年2月1日回覆
Richard, thank you for choosing to stay at Sonesta Simply Suites Arlington and taking the time to rate us. We're pleased to know that your stay was satisfactory. Our goal is for every guest to have a wonderful experience and we hope you'll choose us again for your future stays. Safe travels!