2/10 很糟糕
Guennadi
商務旅客, 家庭旅遊
2026 年 2 月 16 日
We stayed at your hotel from Saturday to Sunday to attend a competition at the Fort Worth Convention early Sunday morning.
Unfortunately, there was a serious disturbance during the night. A group of teenagers repeatedly ran between rooms and floors, loudly slamming doors, shouting, and laughing. The hotel doors are extremely heavy and make a very loud noise when closed, which amplifies the disturbance throughout the hallway. Around 4:00 AM, the noise escalated into arguments and shouting. We felt unsafe and did not feel comfortable leaving our room due to the disruptive and unpredictable behavior.
What was most concerning was that no member of the hotel staff appeared to intervene, despite the clear violation of the hotel’s quiet hours policy (10:00 PM to 7:00 AM).
We left the hotel at 7:00 AM. There was no one at the front desk at that time; we waited several minutes before an employee arrived. After explaining the situation, the only response we received was “sorry.”
Given the circumstances and the lack of response from staff, we respectfully request appropriate compensation for our stay. We believe this situation did not meet reasonable expectations for safety, comfort, and adherence to hotel policies. You can check on the cameras.
Perhaps this was an isolated incident, but such situations may unfortunately affect other guests as well.
Sincerely,
Tregoub's family
Guennadi
於 2026 年 2 月住了 1 晚
