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北沃斯堡溫德姆拉昆塔套房飯店的評分

2.5 out of 5
北沃斯堡溫德姆拉昆塔套房飯店
4700 North Fwy, Fort Worth, TX

評論

7.4

不錯哦

10 分,有夠讚;1134 則評論中有 452 則" "
8 分,不錯哦;1134 則評論中有 265 則" "
6 分,一般般;1134 則評論中有 161 則" "
4 分,不太好;1134 則評論中有 116 則" "
2 分,很糟糕;1134 則評論中有 140 則" "

7.6/10

整潔度

7.8/10

員工素質

7.8/10

設施服務

7.4/10

住宿環境和硬體

7.8/10

環保程度

評論

2/10 很糟糕

xiafei

商務旅客, 團體旅遊
不喜歡:整潔度、員工素質和住宿環境和硬體
no cleaned
於 2023 年 9 月住了 2 晚
Sophia CSR 於 2023年10月4日回覆
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.

6/10 一般般

xiafei

喜歡:員工素質
於 2023 年 4 月住了 2 晚
Sophia CSR 於 2023年5月19日回覆
Dear Guest,Thanks for sharing your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 有夠讚

??

商務旅客
喜歡:員工素質、設施服務和住宿環境和硬體
卫生、服务、住宿各方面都好
於 2023 年 1 月住了 4 晚
Sophia CSR 於 2023年2月3日回覆
Dear Guest,A hearty thanks for your rating and review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 有夠讚

Andrea

喜歡:整潔度、員工素質和住宿環境和硬體
Great location convenient for visiting the stockyards . Affordable, clean and friendly staff.
於 2024 年 5 月住了 1 晚
Sophia CSR 於 2024年5月26日回覆
Hi Andrea,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 有夠讚

Ramachandran

情侶出遊, 商務旅客, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice
於 2024 年 5 月住了 1 晚
Sophia CSR 於 2024年5月26日回覆
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our team hopes to serve you again during your next visit.

10/10 有夠讚

Martha

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Sophia CSR 於 2024年5月26日回覆
Hi Martha,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 有夠讚

Jenna beth

寵物同遊, 團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Comfortable & pet friendly. A plus
於 2024 年 5 月住了 2 晚
Sophia CSR 於 2024年5月22日回覆
Hi Jenna,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 有夠讚

Ramachandran

商務旅客, 團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very good
於 2024 年 5 月住了 1 晚
Sophia CSR 於 2024年5月17日回覆
Dear Guest,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

10/10 有夠讚

Timothy

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ok
於 2024 年 5 月住了 1 晚
Sophia CSR 於 2024年5月17日回覆
Hi Timothy,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

10/10 有夠讚

Patrick J

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good location with easy access to fwy but also good walking paths
於 2024 年 5 月住了 4 晚
Sophia CSR 於 2024年5月22日回覆
Hi Patrick J,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 有夠讚

Patrick J

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel, breakfast very good. Front desk staff very helpful.
於 2024 年 5 月住了 1 晚
Sophia CSR 於 2024年5月17日回覆
Hi Patrick J,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 有夠讚

ALLEN

於 2024 年 5 月住了 1 晚
Sophia CSR 於 2024年5月12日回覆
Hi Allen,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.

2/10 很糟糕

Anna Marie

情侶出遊
不喜歡:員工素質和設施服務
THE WORST HOTEL STAY OF MY LIFE!!! Hotel temperature was TOO HOT to be comfortable. The little room units DO NOT DO THE TRICK AT ALL. The shower had no ledge or anything to put soap, bodywash, or shampoo. You had to put it on the shower floor!!! The exhaust fan runs sooo low the bathroom is way too hot and doesn't get an ounce of cool air from tiny in-room unit. If you need the front desk, they do not answer. I called 32x in 5 days with no answer. I finally had to run all the way down to speak to them in person which was highly inconvenient. Don't bother putting up the DO NOT Disturb, housekeeping will bang on your door anyway and then keep coming back. Also, I had a late checkout and they kept banging on my door from 11a until 2p when I finally just decided to go! I paid for late checkout until 3p. For the inconvenience of it all, I received 2 free bottles of water. Also, maintenance came in while we were asleep saying we did not answer his knock, and came back later. I lost count of how many times I had people banging at the daily. This made my trip very exhausting due to so much interrupted sleep. I am VERY UNHAPPY WITH MY ENTIRE STAY AND THE FACT THAT I PAID FOR ANOTHER NIGHT TO STAY UNTIL 3 BUT WAS HARASSED BY HOUSEKEEPING OVER AND OVER TELLING ME I NEEDED TO VACATE THE ROOM. THAT TOOK 3 TRIPS TO FRONT DESK DUE TO THEM NOT ANSWERING THE PHONE. I HAD TO PURCHASE A FAN AND HAVE IT DELIVERED THERE DUE TO BEING SO HOT. Plus i reserved a room with a king & it wasn't king!
於 2024 年 5 月住了 5 晚
Sophia CSR 於 2024年5月10日回覆
Hi Anna,I'm truly sorry to hear about your experience with us. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations during your stay. Your feedback regarding the temperature control, bathroom amenities, housekeeping, and communication with the front desk will be thoroughly reviewed with our team to address these issues promptly and ensure they are not repeated in the future. Please accept our sincerest apologies for the inconvenience and frustration you experienced. Our Team hopes this will not be your last impression of us and hopes that you will reconsider staying with us in the future.

10/10 有夠讚

Chris

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Treated as a family member
於 2024 年 5 月住了 2 晚
Sophia CSR 於 2024年5月10日回覆
Hi Chris,We're truly honoured to hear that you felt like a valued part of our family during your stay. Providing a warm and welcoming environment for our guests is incredibly important to us, and we're delighted that you felt that sense of belonging. Thank you for your kind words, and we hope to have the pleasure of hosting you again soon!

2/10 很糟糕

davin

於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年5月10日回覆
Hi Davin,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 有夠讚

michelle

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was right by the highway and quiet. Very clean and good breakfast
於 2024 年 5 月住了 2 晚
Sophia CSR 於 2024年5月10日回覆
Hi Michelle,Thank you for sharing those positive aspects of your stay with us. We're pleased to hear that you found our location convenient and our facilities clean. Additionally, we're glad you enjoyed our breakfast offerings. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back for an even better experience in the future!

10/10 有夠讚

Brissa

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Sophia CSR 於 2024年5月7日回覆
Hi Brissa,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!

8/10 不錯哦

Joey

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was great but Expedia put me in a handicap room and that’s not what I ask for this is the second time Expedia has done this to me.
於 2024 年 5 月住了 1 晚
Sophia CSR 於 2024年5月5日回覆
Hi Joey,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. And we will surely forward your valuable feedback to our team for improvements. We look forward to sharing another exceptional experience when your adventures bring you back our way.

6/10 一般般

Richkinon,Dracut

情侶出遊
喜歡:員工素質
During my arrival the checking in process was quick and easy. There were plenty of parking spaces during my stay. The ease of entering the building was great. On Saturday morning of April 27th, 2024, my girlfriend encountered a small cockroach in the bathroom crawling all over the sink, toilet, and walls. I was able to remove the bug, but I failed to report the issue to the staff members because I was in rush throughout the stay for events. Anyways, overall everything was good beside the bug being the issue for my girlfriend in the bathroom.
於 2024 年 4 月住了 3 晚
Sophia CSR 於 2024年5月5日回覆
Dear Guest,We are delighted to know about the pros you have shared with us. However, we apologize for the inconvenience faced by you regarding the bug issue and will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better in the future.

10/10 有夠讚

Khanhthong

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年5月5日回覆
Dear Guest,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.

6/10 一般般

Deanna

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Rooms and property was clean. Breakfast was good. When I asked for extra blankets they told me I had to wait until the morning. When checking in one of the questions was are my kids trouble makers. That kind of threw me off a little bit. I went home early and didn’t stay both nights because of it. But we got to use the pool before we got back on the road that night. Cleaning lady was super sweet I wish I would have gotten her name.
Sophia CSR 於 2024年5月3日回覆
Hi Deanna,Thank you for sharing your feedback about your stay with us! We regret the inconvenience faced by you and will surely forward your valuable feedback to our team for improvements. Our Team always ensures that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 有夠讚

Valiphone

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2024 年 4 月住了 2 晚
Sophia CSR 於 2024年5月2日回覆
Dear Guest,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 有夠讚

Pattana

喜歡:整潔度、員工素質和住宿環境和硬體
Good experience.
於 2024 年 4 月住了 3 晚
Sophia CSR 於 2024年5月2日回覆
Hi Pattana,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.

10/10 有夠讚

Jennifer

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Noce environment
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年5月2日回覆
Hi Jennifer,Incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more shortly.

8/10 不錯哦

Eric

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Relaxing
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月30日回覆
Hi Eric,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 一般般

Larry

不喜歡:住宿環境和硬體
Would not stay there again
於 2024 年 4 月住了 2 晚
Sophia CSR 於 2024年4月28日回覆
Hi Larry,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 不錯哦

Yuriy

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
all good.
於 2024 年 4 月住了 4 晚
Sophia CSR 於 2024年4月23日回覆
Hi Yuriy,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 不錯哦

Leonce,AMHERST

喜歡:整潔度、員工素質和住宿環境和硬體
Overall good
於 2024 年 4 月住了 2 晚
Sophia CSR 於 2024年4月23日回覆
Hi Leonce,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

6/10 一般般

debbie

家庭旅遊
不喜歡:整潔度和住宿環境和硬體
Beds were hard s a rock, hall, ways and elevator had a musty smell, room was very clean desk staff was pleasant
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月23日回覆
Hi Debbie,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. And we will surely forward your valuable feedback to our team for improvements. We look forward to sharing another exceptional experience when your adventures bring you back our way.

4/10 不太好

E

情侶出遊
不喜歡:設施服務
Continental breakfast was poor quality. My computer did not work on their system. Property was a good distance from anything like a store or tourist activities. Left one night early and since I prepaid I got no refund or credit from Expedia.
於 2024 年 4 月住了 3 晚
Sophia CSR 於 2024年4月16日回覆
Dear Guest,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

8/10 不錯哦

Samantha

於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年5月5日回覆
Hi Samantha,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team strives to exceed your expectations and looks forward to you in the future.

4/10 不太好

Lisa

親子旅遊
不喜歡:整潔度
Our room was filthy, very dusty . Bath tub had not been scibbed , nor walls cleaned. My little ones were looking out the window and within in minutes broke out in a rash on cheat and back from the dust all around . Beds not comfortable , sank down near the wall.
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月14日回覆
Hi Lisa,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 有夠讚

Adem

於 2024 年 4 月住了 2 晚
Sophia CSR 於 2024年5月2日回覆
Hi Adem,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

2/10 很糟糕

Claressa

不喜歡:整潔度、員工素質和住宿環境和硬體
House keep doesn’t come clean they gave me a dirty room with people hair all in the bed
於 2024 年 4 月住了 2 晚
Sophia CSR 於 2024年4月9日回覆
Hi Claressa,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

4/10 不太好

Barbara

於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月11日回覆
Hi Barbara,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 不錯哦

Jaakko

喜歡:整潔度和員工素質
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月9日回覆
Hi Jakko,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 一般般

Arely

團體旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
The only issue was there was stains of blood on the blanket. White blanket.
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月5日回覆
Hi Arely,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

10/10 有夠讚

Nicholas

於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月23日回覆
Hi Nicholas,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 有夠讚

Billy

於 2024 年 3 月住了 2 晚
Sophia CSR 於 2024年4月23日回覆
Hi Billy,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

10/10 有夠讚

Arturo

於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年4月2日回覆
Hi Arturo,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.

8/10 不錯哦

Cynthia

喜歡:員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年4月1日回覆
Hi Cynthia,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 有夠讚

Bipin

於 2024 年 3 月住了 2 晚
Sophia CSR 於 2024年4月18日回覆
Hi Bipin,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 有夠讚

Thomas

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月24日回覆
Hi Thomas,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 不太好

Amanda

不喜歡:整潔度和員工素質
No me gustó como olía el hotel ni las sábanas
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月24日回覆
Hi Amanda,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team always welcomes our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 有夠讚

Stacie

情侶出遊, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely room access to outside and pool. Very clean only issue was trash left in trash cans
於 2024 年 1 月住了 1 晚
Sophia CSR 於 2024年3月20日回覆
Hi Stacie,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

6/10 一般般

Andrea

於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年4月9日回覆
Hi Andrea,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 有夠讚

Christopher Herbert,Houston

於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年4月9日回覆
Hi Christopher,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.

10/10 有夠讚

David

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel for a weekend getaway. Hotel and room were clean and well maintained. Bed was very comfortable.
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月19日回覆
Hi David,We can't thank you enough for your five-star rating of our hotel. Our team is so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

6/10 一般般

Gwendolyn

喜歡:整潔度、設施服務和住宿環境和硬體
Check in process was bad . New employee needed more help than she was getting. Asked for a shower chair 3 tones and did not get ot until mext morning. But, the security guard who delivered it was nice.
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月18日回覆
Hi Gwendolyn,We are delighted to know about the pros you have shared with us. However, we apologize for the inconvenience faced by you regarding the rest issues and will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better in the future.

10/10 有夠讚

Monica

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月18日回覆
Hi Monika,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.