The check-in staff was not so friendly, however, Brooke absolutely made up for this and was amazingly friendly and welcoming. We met Brooke the morning after check-in and she redeemed the iciness of the evening check-in staff. Also, both over the phone prior to checking in as well as checking in physically, we were told that we were approved for a noon late check-out, seeing as we arrived at 1:30am. Staff started knocking on our door & opened our door starting at 10:15am. They knocked on our door twice more prior to 11am, and once more opened the door prior to 11am. Again, we had been approved for a late checkout due to how late our flight landed. I want to stress that Brooke was amazing, the beds were super comfortable, and the Fair-Trade coffee in the morning was delicious & greatly appreciated!