總統套房, 海景 | 高級寢具、客房內保險箱、隔音、熨斗/熨衣板

艾利特飯店的評分

3 out of 5
艾利特飯店
3030 Bayshore Drive, Fort Lauderdale, FL

評論

9.0

太棒了

10 分,有夠讚;1000 則評論中有 646 則" "
8 分,不錯哦;1000 則評論中有 237 則" "
6 分,一般般;1000 則評論中有 65 則" "
4 分,不太好;1000 則評論中有 23 則" "
2 分,很糟糕;1000 則評論中有 29 則" "

9.2/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

9.2/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

Christopher

喜歡:設施服務
Great staff. Clean and private
於 2024 年 5 月住了 3 晚
Ilona Sales and Guest Relations Manager 於 2024年5月20日回覆
Dear Christopher, Thank you so much for your fantastic 5-star review!We are thrilled to hear that you found our staff to be great and appreciated the cleanliness and privacy of our accommodations. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service.Creating a welcoming and comfortable environment for our guests is our top priority, and it's wonderful to know that we succeeded during your stay. We truly value your feedback and are delighted that your experience with us was excellent.We look forward to welcoming you back for another outstanding stay!Sincerely,

6/10 一般般

Lovie

情侶出遊
喜歡:整潔度和員工素質
不喜歡:設施服務
Grounds were well Kept, but walls are Paper Thin in room.
於 2024 年 5 月住了 3 晚
Ilona, Sales and Guest Relations Manager 於 2024年5月19日回覆
Dear Lovie, Thank you for taking the time to provide your feedback and for staying with us. We appreciate your honest review and the 3-star rating.We are glad to hear that there were aspects of your stay that you enjoyed, and we value your insights on where we can improve. Your comments are essential in helping us enhance the experience for all our guests.We hope to have the opportunity to welcome you back and provide an even better experience in the future.Sincerely,

10/10 有夠讚

Janelle

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Overall a great property. Love smaller more intimate properties!! Staff was friendly… Wish they had closer dining but we was across from the beach so satisfied for the most part.😌😌😌
於 2024 年 5 月住了 3 晚
Ilona, Sales and Guest Relations Manager 於 2024年5月19日回覆
Dear Janelle, Thank you so much for your wonderful review and for awarding us 5 stars! We are delighted to hear that you enjoyed your stay and appreciated our intimate property.Our team is thrilled to know that you found the staff friendly and that you were satisfied with our beachfront location. Your kind words are truly encouraging and motivate us to continue providing exceptional service to all our guests.We appreciate your feedback regarding the dining options , but you like you stated since the beach only being in 5 walking distance and all the restaurants located across from it was satisfying. We look forward to welcoming you back for another enjoyable stay!Sincerely,

10/10 有夠讚

alexa

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Ilona, Sales and Guest Relations Manager 於 2024年5月19日回覆
Dear Alexa,Thank you so much for your wonderful review and for awarding us a perfect 5 out of 5 stars! We are thrilled to hear that you had an excellent stay with us.Your positive feedback serves as a great motivation for our team to continue delivering outstanding service and creating memorable experiences for our guests. We are delighted that we could meet your expectations and provide you with a pleasant and comfortable stay.We look forward to welcoming you back soon!Sincerely,

10/10 有夠讚

Trent

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean hotel, great cost compared to others in the area. Would stay again for sure.
於 2024 年 5 月住了 3 晚
Ilona, Sales and Guest Relations Manager 於 2024年5月17日回覆
Dear Trent,Thank you so much for your fantastic review! We are delighted to hear that you had an excellent stay with us. It's wonderful to know that you found our hotel clean and appreciated the value we offer compared to others in the area. Your positive feedback is incredibly motivating for our entire team, as we strive to provide the best experience for our guests. We are thrilled that you would choose to stay with us again, and we can't wait to welcome you back on your next visit. Thank you once again for your kind words and your five-star rating!Sincerely,

8/10 不錯哦

James

情侶出遊
喜歡:員工素質和設施服務
Very affordable! Literally a one minute walk to the beautiful Ft. Lauderdale Beach! Room was small but very nice and appears to have been recently remodeled. It looked clean but my wife (who is a clean freak) used a wet towel on the bathroom floor and it came up dirty. Our room had a connecting door to the room next to us which had 4 young guys talking and laughing half the night. It sounded like the door was open - you could everything they said! To be fair we didn't call the front desk until the next morning and they took immediate action and told our neighbor they will be asked to leave if it happens again. The pool and grounds are beautiful and they even have a little outside kitchen/bar, however it was terribly dirty. Staff was very friendly and helpful.
於 2024 年 5 月住了 3 晚
Ilona, Sales and Guest Relations Manager 於 2024年5月16日回覆
Dear James, It sounds like you had a mixed experience at the hotel. But we are happy that the location was convenient and the room was nicely remodeled, but cleanliness issues can definitely detract from the overall impression. We will definitely will inform Housekeeping about your feedback , but unfortunate noise from neighboring guests disturbed your stay, but it's good to hear that the staff were proactive in addressing the situation when you reported it. Despite the hiccups, it's nice to hear that the staff was friendly and helpful, and that the pool and grounds were enjoyable. We hope this doesn't take away from welcoming you back in the near future. Thank you so much for being a great guest.Sincerely,

10/10 有夠讚

Jacklyn

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We really enjoyed our stay. The staff was very nice and the place was really clean and taken care of.
於 2024 年 5 月住了 3 晚
Ilona, Sales and Guest Relations Manager 於 2024年5月9日回覆
Dear Jacklyn, Thank you immensely for taking the time to share your experience with us! Your glowing review truly brightened our day.We're so thrilled to learn that you thoroughly enjoyed your stay with us. Providing exceptional service and maintaining a pristine environment are always our top priorities, and it brings us immense joy to hear that we succeeded in creating a memorable experience for you.Your kind words about our staff's friendliness mean the world to us. We believe that genuine hospitality can truly elevate a guest's experience, and we're delighted that our team's warmth and attentiveness contributed positively to your stay.Cleanliness and upkeep are non-negotiable standards for us, and we're overjoyed that you found our property to be impeccably maintained. Your comfort and satisfaction are of utmost importance to us, and we're thrilled that our efforts to create a welcoming and spotless environment were appreciated.Once again, thank you for choosing to stay with us and for bestowing upon us the highest honor of a five-star rating. It was an absolute pleasure to have you as our guest, and we eagerly anticipate the opportunity to welcome you back for another wonderful stay in the future.Sincerely,

8/10 不錯哦

Luis

情侶出遊
喜歡:整潔度和員工素質
the rooms are of decent size and seem to have be upgraded, but the walls are very thin and not all rooms have microwaves
於 2024 年 4 月住了 3 晚
Ilona, Sales and Guest Relations Manager 於 2024年5月7日回覆
Dear Luis,First and foremost, we want to extend our heartfelt thanks for choosing to stay with us and for taking the time to share your feedback. Your insights are incredibly valuable to us as we continuously strive to elevate the guest experience. We're thrilled to learn that overall, your stay was enjoyable, and the 4 out of 5 star rating motivates us to maintain our commitment to providing exceptional service and accommodations.We appreciate your observation regarding the standard rooms not being equipped with microwaves. While this is indeed the case, we're delighted to inform you that our bar area features a generously sized microwave available for guests to use at their convenience. Additionally, our Deluxe room types are specifically designed to cater to guests seeking longer stays, offering amenities that include the convenience of enjoying quick warm-up meals in the comfort of their room.Once again, thank you for your thoughtful feedback. We eagerly anticipate the opportunity to welcome you back in the future and exceed your expectations.Sincerely,

10/10 有夠讚

Brittney

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 3 晚
Ilona, Sales and Guest Relations Manager 於 2024年5月9日回覆
Dear Brittney,Thank you so much for taking the time to leave such a glowing review of your recent stay at Elita Hotel! We are absolutely thrilled to hear that you had a wonderful experience with us and that we could exceed your expectations.Your generous feedback means the world to us and serves as a true testament to the hard work and dedication of our team. We strive to provide exceptional service and create memorable moments for each and every guest, and it's incredibly rewarding to know that we succeeded in doing so during your stay. Your satisfaction is our top priority, and we are grateful for the opportunity to have been a part of your travel experience.We sincerely appreciate your support and patronage, and we look forward to welcoming you back to Elita Hotel in the near future. Sincerely,

8/10 不錯哦

Marwan

情侶出遊
喜歡:設施服務
Clean and decent
於 2024 年 5 月住了 1 晚
Ilona, Sales and Guest Relations Manager 於 2024年5月5日回覆
Dear Marwan, We greatly appreciate your recent stay with us and for taking the time to provide your feedback. Your rating of 4 out of 5 stars is valued feedback for us and we are so pleased to hear that you found our accommodations to be clean and decent during your time with us. Maintaining a high standard of cleanliness and providing comfortable accommodations are top priorities for us, and we are delighted that you found our efforts to be satisfactory.Your feedback serves as encouragement for our team to continue delivering exceptional service and maintaining our standards. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.Thank you once again for choosing to stay with us and for sharing your feedback.Sincerely,

6/10 一般般

Dana

不喜歡:整潔度、員工素質和住宿環境和硬體
Door locks don’t work Questionable smell in the room No front desk staff most hours
於 2024 年 5 月住了 1 晚
Ilona, Sales and Guest Relations Manager 於 2024年5月3日回覆
Dear Dana,Thank you for taking the time to share your feedback with us following your recent stay. Your insights are invaluable as we continuously strive to improve our services.We are sorry about the stronger cleaning products in the guest rooms, we will definitely inform the Housekeeping department and request the product to be more diluted . We also understand your concerns regarding our staffing and operational procedures. While we do have staff on duty, their presence at the front desk may be intermittent as they attend to the needs of other guests throughout the hotel. However, please rest assured that our team members are always available to assist you promptly, whether by phone or through the doorbell.Additionally, we apologize for any inconvenience caused by our doors closing at 11pm. We do have a dedicated night person on duty who can be reached for assistance at any time. Although they oversee two adjacent hotels, they are committed to ensuring the safety and comfort of our guests and are readily available when needed.Your feedback serves as a valuable reminder for us to continually review and enhance our operational procedures to better serve our guests, our hotel doors have double door lock that can only be opened with a key card but we appreciate your understanding and patience in this matter.We sincerely hope to have the opportunity to welcome you back and provide you with an improved experience in the future.Sincerely,

10/10 有夠讚

Beatriz

於 2024 年 4 月住了 3 晚
Ilona, Sales and Guest Relations Manager 於 2024年5月21日回覆
Dear Beatriz,Thank you so much for your outstanding 5-star review! We are thrilled to hear that you had an exceptional experience during your stay with us. Your kind words and positive feedback truly mean the world to our team.We take great pride in providing top-notch service and creating a comfortable, enjoyable environment for our guests, and it’s incredibly rewarding to know that we succeeded in making your stay memorable. Your recognition of our efforts motivates us to continue striving for excellence and we look forward to welcoming you back in the future. Sincerely,

2/10 很糟糕

Jean,Cocoa Beach

家庭旅遊
不喜歡:住宿環境和硬體
Room had a moldy smell. It is not close to the beach as advertised. We spend a couple hours trying to find another hotel. Expedia was on the phone with front desk for a long time trying to get our money back so we could go somewhere else. We checked out after Expedia found us another place. There are still trying to charge us for the room even though we we only in it for 10 minutes.
於 2024 年 4 月住了 3 晚
Ilona, Sales and Guest Relations Manager 於 2024年4月30日回覆
Dear Jean,Thank you for choosing to stay with us at our hotel.We noticed from our records that you spent about four hours in the room during your stay. While we strive to ensure every guest has a comfortable experience, we regret to hear that you may not have been completely satisfied with your room type and accommodation.Had we been aware of any issues during your stay, we would have been more than happy to address them promptly. In fact, had you notified us within the first 10 minutes of your stay, and checked out we would have been pleased to offer it complimentary.Your satisfaction is our top priority, and we would have gladly upgraded you to a room more suited to your preferences had we known of any concerns. Additionally, we'd like to highlight that our hotel is conveniently located just 500 steps away from the beach, offering easy access to the beautiful shoreline.We are sorry that our hotel wasn't what you were hoping for and maybe in the future we have the opportunity to welcome you back for a more enjoyable experience.Sincerely,

10/10 有夠讚

Angelo

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I was pleasantly surprised by this hotel. It was nice and quiet, which I love. 2 minute walk from the beach and restaurant of your choice. Easy walk to any store as well. Only thing that could improve are the chairs they lend out free of charge. They look like they’ve seen better days. But free is free so they did just fine. Would definitely come back for my futures trips to Fort Lauderdale!
於 2024 年 4 月住了 4 晚
Ilona, Sales and Guest Relations Manager 於 2024年4月26日回覆
Dear Angelo, We are truly delighted to receive your wonderful feedback regarding your recent stay at our hotel. Your kind words serve as a great source of motivation for all of us here at the Elita Hotel. It brings us immense joy to learn that you were pleasantly surprised by your experience with us. Providing a serene and tranquil environment for our guests is one of our top priorities, and we are thrilled to hear that you found our hotel to be nice and quiet, perfectly complementing your preferences.Furthermore, we are elated to know that our prime location, just a stone's throw away from the beach and an array of dining options, added to the convenience and enjoyment of your stay. The accessibility to nearby stores further enhanced your experience, ensuring that all your needs were met with ease and we appreciate your valuable feedback regarding the complimentary chairs provided by the hotel. Rest assured, we take every guest comment seriously, and your input will certainly be considered as we continually strive to enhance the quality of our amenities.It warms our hearts to hear that you are already considering returning for your future trips to Fort Lauderdale. Your loyalty means the world to us, and we cannot wait to welcome you back with open arms and provide you with another memorable stay.Once again, thank you for choosing to stay with us.Sincerely,

10/10 有夠讚

JENNY

喜歡:整潔度、員工素質和住宿環境和硬體
I was truly surprised with this hotel. It was very clean , quiet and sheek.
於 2024 年 4 月住了 3 晚
Ilona, Sales and Guest Relations Manager 於 2024年4月25日回覆
Dear Jenny, Your generous rating serves as a glowing testament to the dedication and hard work of our team. Knowing that we were able to meet your expectations and provide you with a memorable experience fills us with immense pride and joy.We are so committed to delivering exceptional service to each and every one of our guests, and your acknowledgment of our efforts reaffirms that we are on the right path. The feedback inspires us to continue striving for excellence in everything we do.We are deeply grateful for your support and for choosing to stay with us. Should your travels bring you back to the Elita Hotel, it would be an absolute pleasure to welcome you once again and ensure that your next visit is just as fantastic as the last.Thank you once again for your kind words and for being such a wonderful guest. Your satisfaction is our greatest reward, and we look forward to the opportunity of hosting you again in the future.Sincerely,

10/10 有夠讚

Lawrence

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property is very close to the beach. All the staff were amazing and friendly. The room was very clean and well put together.
於 2024 年 4 月住了 3 晚
Ilona, Sales and Guest Relations Manager 於 2024年4月19日回覆
Dear Lawrence,Thank you so much for choosing to stay with us during your recent visit. We are absolutely thrilled to hear that you had such a wonderful experience at our property.The kind words about our proximity to the beach, the cleanliness and presentation of our rooms, and the friendliness of our staff truly warm our hearts. It's our top priority to provide a comfortable and enjoyable stay for all of our guests, and knowing that we succeeded in doing so for you brings us immense joy.We take great pride in maintaining high standards of cleanliness and hospitality, and it's incredibly rewarding to receive such positive feedback from valued guests like yourself.Please know that you are always welcome here, and we look forward to the opportunity to host you again in the future. Sincerely,

8/10 不錯哦

Orlando

喜歡:整潔度和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Ilona, Sales and Guest Relations Manager 於 2024年4月18日回覆
Dear Orlando,We extend our sincere gratitude for taking the time to provide feedback on your recent stay with us. Your rating of 4 out of 5 stars is greatly appreciated, and we are delighted to hear that your experience was positive overall. Your feedback serves as valuable insight into areas where we excel and where we have opportunities for improvement. Thank you once again for choosing to stay with us, and we look forward to welcoming you back in the future.Sincerely,

10/10 有夠讚

Lisa

團體旅遊
喜歡:員工素質和住宿環境和硬體
Comfortable and accommodating!
於 2024 年 3 月住了 4 晚
Ilona, Sales and Guest Relations Manager 於 2024年4月2日回覆
Dear Lisa, We are thrilled to receive your outstanding 5-star rating and would like to extend our sincerest gratitude for your generous feedback.Your kind words bring us immense joy and serve as a testament to our commitment to providing exceptional comfort and accommodation to all our guests. It is our utmost priority to ensure that every aspect of your stay surpasses your expectations, and we are delighted to hear that we succeeded in providing you with a comfortable and accommodating experience.At the Elita Hotel , we strive to create a welcoming and relaxing environment where guests can unwind and feel at home. From our cozy rooms equipped with modern amenities to our attentive staff dedicated to your every need, we are delighted that you found your stay with us to be both comfortable and satisfying.We are truly grateful for the opportunity to have hosted you, and we look forward to welcoming you back for another memorable stay in the near future.Sincerely,

10/10 有夠讚

Yang

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Ilona, Sales and Guest Relations Manager 於 2024年4月4日回覆
Dear yang, We hope this message finds you well and filled with the same joy that you brought to our team with your kind words and glowing 5-star review! On behalf of everyone here at the Elita Hotel , we extend our heartfelt gratitude for choosing to stay with us and for taking the time to share your experience.Your delightful feedback not only made our day but also reaffirmed our commitment to delivering exceptional hospitality experiences. Knowing that we succeeded in making your stay memorable fills us with immense pride and joy and it's truly heartwarming to learn that every aspect of your stay surpassed your expectations. From our immaculate accommodations to our attentive staff and the overall ambiance of our hotel, we're thrilled that you found everything to your liking. The feedback is invaluable to us as it inspires us to continually strive for excellence and raise the bar higher with each guest we welcome through our doors. Rest assured, we'll continue to uphold the standards of hospitality that won your approval and ensure that every guest receives nothing short of exceptional service.It was an absolute pleasure hosting you, and we sincerely hope to have the opportunity to welcome you back for another memorable stay in the near future.Sincerely,

6/10 一般般

Stefan,Palm Desert

喜歡:整潔度和員工素質
Shallow rooms. Feels like you have a football team in your room all night.
於 2024 年 3 月住了 2 晚
Ilona, Sales and Guest Relations Manager 於 2024年4月1日回覆
Dear Stefan,Thank you for taking the time to share your feedback with us. We truly value all guest input as it helps us identify areas where we can improve and better meet the needs of our valued guests.We're genuinely sorry to hear that your experience fell short of your expectations during your recent stay with us. Your comments regarding the size of the rooms and noise disturbance are concerning, and we apologize for any inconvenience this may have caused you.We would like our guest to let us know after check in if their room is to their liking, so if their are issues we can give them a room change or offer them an upgrade with a small fee , upon availability since we never want a guest to leave with a negative opinion. We hope that despite the challenges you encountered, you were still able to find moments of enjoyment during your time with us. Once again, thank you for sharing your thoughts with us. We appreciate your honesty and hope to have the opportunity to welcome you back and provide you with a much-improved experience.Sincerely,

10/10 有夠讚

Dana

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 6 晚
Ilona, Sales and Guest Relations Manager 於 2024年4月1日回覆
Dear Dana, Wow! Thank you so much for the fantastic 5-star rating! We are absolutely thrilled to hear that you had such a wonderful experience during your stay with us.Your glowing feedback truly means the world to us. It's incredibly rewarding to know that we were able to exceed your expectations and provide you with a memorable stay. Delivering exceptional service and creating lasting impressions are at the heart of everything we do, and we are thrilled to see that reflected in your review and of course we greatly appreciate your recognition of our efforts to ensure your comfort and satisfaction. Rest assured, your kind words will be shared with our entire team as a source of motivation and inspiration to continue delivering outstanding hospitality to all our guests.We hope to have the pleasure of welcoming you back in the near future for another amazing stay!Sincerely,

10/10 有夠讚

nissim

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
verry good
於 2024 年 3 月住了 8 晚
Ilona, Sales and Guest Relations Manager. 於 2024年3月25日回覆
Dear Nissim,Wow! What a fantastic way to start our day here at the Elita Hotel! Thank you so much for taking the time to share your experience with us.Your five-star rating and glowing feedback truly mean the world to us. It's incredibly rewarding to hear that your stay exceeded your expectations and that you found everything to be excellent.Providing exceptional service and creating memorable experiences for our guests is what we strive for every day, and it's incredibly gratifying to see that our efforts have paid off.Thank you once again for choosing the Elita Hotel for your stay. We're already looking forward to welcoming you back for another unforgettable experience. Sincerely,

10/10 有夠讚

Nick

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful building on a quiet street only a block from the beach. The room was spotless and nicely equipped, very clean and modern. Pool area was beautiful and the staff were very friendly. Awesome place.
於 2024 年 3 月住了 1 晚
Ilona, Sales and Guest Relations Manager 於 2024年3月24日回覆
Dear Nick,Our team takes great pride in providing a great environment for our guests, and it is truly gratifying to know that you found your room to be spotless and well-equipped. We're thrilled that you appreciated the modern amenities and cleanliness we strive to maintain. We also couldn't agree more about the charm of our location , on a tranquil street just a stone's throw away from the beach. We're delighted that you found it to be an ideal setting for your getaway and it's heartening to hear that you enjoyed our beautiful pool area and that our staff left a positive impression with their friendly service. We strive to create a warm and welcoming atmosphere for all our guests, and your kind words affirm our efforts.Once again, thank you for your stellar review. It was our pleasure to host you, and we look forward to welcoming you back for another memorable stay in the future!Sincerely,

2/10 很糟糕

Christopher

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
於 2024 年 3 月住了 3 晚
Ilona, Sales and Guest Relations Manager 於 2024年3月19日回覆
Dear Christopher, Thank you for taking the time to leave feedback regarding your recent stay with us. We genuinely value every guest's experience and strive to ensure that all aspects of their stay meet or exceed expectations.We were disappointed to learn that your experience fell short of the standard we aim to provide. Your satisfaction is incredibly important to us, and we regret that we did not meet your expectations during your time with us.We understand that each guest's preferences and needs are unique, and we would have appreciated the opportunity to address any concerns you may have had during your stay. Your feedback is invaluable to us, as it helps us identify areas where we can improve and enhance our services for future guests.If you would be willing to provide more specific details about the aspects of your stay that did not meet your expectations, we would be grateful for the opportunity to address them directly. Your insights would be immensely helpful in our ongoing efforts to provide exceptional experiences for all of our guests.Please know that your comfort and satisfaction are of the utmost importance to us, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Thank you for choosing to stay with us.Sincerely,

10/10 有夠讚

Jane,Paxton

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Ilona, Sales and Guest Relations Manager 於 2024年3月14日回覆
Dear jane, We are thrilled to receive your feedback and couldn't be happier to hear about your fantastic experience during your stay.Your appreciation for our hotel's convenient location and our helpful staff fills us with immense joy. Ensuring our guests feel well taken care of and providing exceptional service are our absolute priorities, and your kind words serve as a delightful validation of our efforts and your patronage means the world to us, and we are grateful for the opportunity to have hosted you. Should your travels lead you back to our area, we would be absolutely delighted to welcome you once again and continue exceeding your expectations.Sincerely,

8/10 不錯哦

Aline

親子旅遊
喜歡:整潔度和住宿環境和硬體
L'hôtel est très bien situé. Proche de la plage et de nombreux très bons restaurants. Les chambres sont belles. Nous avons eu la petite chambre située au 3e niveau qui a une terrasse très agréable et une vue sur la mer (la vue est petite entre deux building et ne vaut pas la peine). Cette chambre ne dispose pas de kitchenette monde coin salon avec table. Comme elle est située en hauteur, les forts bruits de l'avenue (4 voies) toute proche remontent et résonnent dans la chambre qui n'est pas insonorisée de façon adéquate. On a pu profiter d'une table proche de la piscine pour faire nos repas. Contrairement à ce que certaines photos suggèrent, il n'y a aucun service de bar ou de nourriture à l'hôtel (juste thé et café).
Ilona, Sales and Guest Relations Manager 於 2024年3月5日回覆
Dear Aline, We sincerely appreciate you choosing to stay with us and taking the time to share your feedback.First and foremost, we're thrilled to hear that you enjoyed our hotel's prime location near the beach and numerous excellent restaurants. We strive to provide our guests with convenient access to the best the area has to offer, and it's wonderful to know that you found this aspect of your stay satisfying and regarding the accommodations, we're delighted that you found the rooms to be beautiful. Your description of the pleasant terrace and partial sea view from the 3rd level room paints a picture of relaxation and comfort. While we understand that the view may have been somewhat obstructed, we're pleased that it still added to your overall experience.We appreciate your understanding regarding the absence of a kitchenette in your room. We do offer the Presidential Suite that has that option so maybe an idea to look at for your next stay. We apologize for any inconvenience caused by noise from the nearby avenue. We're continuously working to improve the soundproofing in our rooms to ensure a peaceful stay for all our guests.We're delighted to hear that you were able to enjoy dining near the pool during your stay. While our hotel does not offer a full restaurant service, we hope that the serene atmosphere by the pool enhanced your dining experience.Once again, thank you for choosing to stay with us and for sharing your feedback. Your comments are invaluable to us as we strive to continuously improve our guest experience. We hope to have the pleasure of welcoming you back to our hotel in the future.Sincerely,

10/10 有夠讚

Greg

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚
Ilona, Sales and Guest Relations Manager 於 2024年3月5日回覆
Dear Greg, We were absolutely thrilled to receive your glowing 5-star review! Thank you so much for taking the time to share your positive experience with us.Your kind words truly mean the world to us and serve as a testament to the hard work and dedication of our entire team. We are delighted to hear that you thoroughly enjoyed your stay with us.At the Elita Hotel, we strive to provide exceptional service and memorable experiences for all our guests, and it's incredibly rewarding to know that we succeeded in doing so during your visit and your satisfaction is our top priority, and we're thrilled that we were able to meet and exceed your expectations. The feedback fuels our passion to continually improve and ensure that every guest leaves with unforgettable memories and we sincerely appreciate your support and look forward to welcoming you back for another outstanding stay in the future.Sincerely,

2/10 很糟糕

alison

喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Ilona, Sales and Guest Relations Manager 於 2024年3月4日回覆
Dear Alison and guests, Thank you for choosing to stay with us. We sincerely appreciate your patronage and trust in our hospitality.We wanted to take a moment to express our gratitude for your recent stay with us. It was a pleasure to host you, and we hope you had a comfortable and enjoyable experience.As part of our commitment to providing exceptional service to all our guests, we would like to kindly remind you of our hotel policies regarding occupancy. While we understand that plans may change and additional guests may join your party, we do ask that any additional guests beyond those stated in the reservation are registered and that an additional fee is paid. This policy ensures that all guests have access to our property and amenities while maintaining a comfortable environment for everyone.We sincerely apologize if our policy regarding additional guests did not meet your expectations during your recent stay with us.Our aim is always to provide a comfortable and enjoyable experience for all our guests while ensuring fair access to our property and amenities. We understand that policies may not always align with individual preferences, and for any inconvenience or disappointment caused, we extend our sincerest apologies.Once again, thank you for choosing our hotel.Sincerely,

10/10 有夠讚

Mark

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Really nice find among much larger hotels. Pool was rejuvinting after long day of travel. Front desk staff very helpfu lwith restaurant suggestions. Great area with lots of dining and drinking options. Room spacious and comfortabke.
於 2024 年 2 月住了 1 晚
Ilona, Sales and Guest Relations Manager 於 2024年2月29日回覆
Dear Mark, Thank you so much for choosing to stay with us and for sharing your fantastic feedback! We're delighted to hear that your experience with us was nothing short of amazing.It's wonderful to know that you found us to be a delightful gem among larger hotels. We take pride in offering a unique and intimate experience for our guests, and we're thrilled that you appreciated the difference and we're thrilled to hear that our pool provided a refreshing oasis for you after a long day of travel. There's nothing quite like a rejuvenating dip to unwind and recharge.Our front desk team will be thrilled to hear that their restaurant suggestions were helpful to you. We believe that part of the joy of traveling is discovering local dining treasures, and we're delighted that we could assist you in finding some culinary delights in our area and we are also glad to hear that you found your room to be spacious and comfortable. Providing a relaxing and inviting space for our guests to rest and recharge is always our top priority.Thank you for highlighting the great area surrounding our hotel. We're lucky to be situated in a vibrant neighborhood with plenty of dining and drinking options. It's always our goal to provide our guests with a memorable experience both inside and outside of our hotel walls.Once again, thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back for another wonderful stay in the future!Sincerely,

10/10 有夠讚

Camille

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Spacious, clean room. Great location with a short walk to the beach and lots of bars and restaurants in easy walking distance. Nice pool and deck area. They could use some new lounge chairs by the pool, and some additional furniture on the roof top deck.
於 2024 年 2 月住了 2 晚
Ilona, Sales and Guest Relations Manager 於 2024年2月27日回覆
Dear Camille,Thank you so much for your kind words and for choosing to stay with us during your recent visit. We are delighted to hear that you thoroughly enjoyed your time at our establishment and that our spacious and clean rooms, along with our prime location, met your expectations and your feedback regarding the poolside lounge chairs and additional furniture on the rooftop deck is incredibly valuable to us. We are constantly striving to enhance our guests' experiences, and your suggestions will certainly be taken into consideration as we continue to improve our facilities.Once again, thank you for taking the time to share your thoughts with us. We sincerely hope to have the pleasure of welcoming you back in the near future for another memorable stay.Sincerely,

4/10 不太好

Bianca

於 2024 年 2 月住了 2 晚
Ilona, Sales and Guest Relations Manager 於 2024年3月21日回覆
Dear Bianca,Thank you for sharing your feedback with us, although we are disappointed to learn that your experience fell short of your expectations, resulting in a 2 out of 5 stars rating.We sincerely apologize for any inconveniences or shortcomings you encountered during your stay. Your satisfaction is of utmost importance to us, and we deeply regret any aspect of your visit that did not meet our usual standards.Your comments have been carefully noted and shared with our team to address any issues and make necessary improvements to ensure that such incidents are not repeated in the future. We value your input as it allows us to continually enhance our services and offerings.We understand that your experience may have been less than ideal, but we hope you will consider giving us another opportunity to provide you with the exceptional hospitality and service that we are known for. Thank you again for your feedback, and we hope to have the chance to welcome you back for a much-improved stay.Sincerely,

8/10 不錯哦

Kate

喜歡:整潔度和員工素質
The grounds are beautiful. The rooms are small but we only stayed one night so i was fine for us.
於 2024 年 2 月住了 1 晚
Ilona, Sales and Guest Relations Manager 於 2024年2月20日回覆
Dear Kate, "Thank you immensely for your gracious feedback and for choosing to stay with us! We're thrilled to hear that you found our grounds to be beautiful and our team takes great pride in maintaining a great environment for our guests to enjoy. While we regret any inconvenience caused by the size of our rooms, we're grateful that it didn't overshadow your experience, especially given the short duration of your stay. Your feedback is invaluable to us as we continuously strive to enhance our guests' comfort and satisfaction. We genuinely appreciate your support and hope to have the pleasure of welcoming you back for another delightful stay in the future!" Sincerely,

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location, beautiful boutique hotel less than ½ a block from the beach and a slew of amazing restaurants along the A1A. Quiet, well maintained with a gorgeous pool and courtyard!
於 2024 年 2 月住了 5 晚
Ilona, Sales and Guest Relations Manager 於 2024年2月18日回覆
Dear guests, we are absolutely delighted to receive your incredible 10-star rating and heartfelt feedback! Your words truly warm our hearts and inspire us to continue providing exceptional experiences for all our guests and It brings us immense joy to know that you found our location to be perfect. Being a half a block from the beach and surrounded by plenty amazing restaurants along the A1A is indeed a privilege, and we're thrilled that it added to the enjoyment of your stay.Our Elita boutique hotel takes great pride in offering a serene and tranquil environment for our guests, and we're thrilled that you found it to be quiet, well-maintained, and not to forget our gorgeous pool and courtyard. Creating a serene oasis where guests can relax and unwind is at the core of our mission, and we're thrilled that you appreciated our efforts.We cannot thank you enough for taking the time to share your experience with us.We hope to have the pleasure of welcoming you back to our boutique hotel soon for another unforgettable stay! Sincerely,

10/10 有夠讚

Donna

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything went well except for a delay in check-in, but the staff compensated us which I appreciated.
於 2024 年 2 月住了 3 晚
Ilona, Sales and Guest Relations Manager 於 2024年2月18日回覆
Dear Donna,we are sincerely grateful for your kind and understanding nature, and we truly appreciate you taking the time to share your feedback with us. Your happiness and comfort during your stay are of utmost importance to us, and we are thrilled to hear that, despite a slight delay in check-in, everything else went well.We apologize for any inconvenience caused by the delay, but we are so glad to hear that our staff could make things right for you. Your satisfaction is our priority, and we are delighted that our team could provide compensation that met your expectations. Your appreciation means the world to us, and we are grateful for your understanding.Thank you once again for your patience and for choosing to stay with us. It would be our pleasure to welcome you back in the future for another wonderful experience. Sincerely,

10/10 有夠讚

chris,Simpsonville

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Beautiful boutique hotel. Clean and modern. Great staff. Close to the beach and the strip with lots of dining options too. Worth the stay!
於 2024 年 2 月住了 2 晚
Ilona, Sales and Guest Relations Manager 於 2024年2月16日回覆
Dear Chris, thank you so much for taking the time to share your experience with us and for awarding us a fantastic 5-star rating! The feedback truly means the world to us.We are delighted to hear that you enjoyed your stay at our beautiful boutique hotel. Ensuring cleanliness and modernity is a top priority for us, so it brings us immense joy to know that our efforts resonated with you. Your kind words about our staff warm our hearts, as we strive to provide exceptional service and hospitality to all our guest and we couldn't agree more about the convenience of our location, close to both the beach and the vibrant strip with plenty dining options so it's wonderful to hear that you found our proximity to these attractions to be advantageous and added value to your stay.Your recommendation and acknowledgment that our hotel was "worth the stay" are truly the highest compliments we could receive. We're honored to have had the opportunity to host you, and we hope to welcome you back for another memorable experience in the future.Sincerely,

8/10 不錯哦

Monica

情侶出遊
喜歡:住宿環境和硬體
Nice hotel and very well located however not very sound proof on first level floor.
於 2024 年 2 月住了 1 晚
Ilona, Sales and Guest Relations Manager 於 2024年2月16日回覆
Dear Monica,thank you so much for taking the time to provide us with your valuable feedback regarding your recent stay with us. We truly appreciate your thoughtful insights and are grateful for your 4-star rating and we're thrilled to hear that you found our hotel to be nice and appreciated its excellent location. We take great pride in offering our guests a comfortable and convenient experience, and it's wonderful to know that our efforts were reflected in your stay.Your honesty and constructive criticism are invaluable to us, and we are committed to addressing any areas of opportunity to ensure that all our guests enjoy a peaceful and restful stay with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We hope to have the pleasure of welcoming you back in the future and providing you with an even more exceptional experience.Sincerely,

6/10 一般般

Deema

家庭旅遊
喜歡:整潔度
This is an upscale motel with walk out exterior rooms. The property is very small. Upper floors are a walk up. Rooms were very clean, bathrooms remodeled, however our bathtub had a 2 foot base so extremely difficult to get into. My other family did have a walk in shower. Lady at desk for check in very sweet. Expensive area within walking distance to beach.
於 2024 年 1 月住了 2 晚
Ilona, Sales and Guest Relations Manager 於 2024年2月15日回覆
Dear Deema, thank you for taking the time to share your feedback with us following your recent stay at our upscale motel. We truly appreciate your insights, as they help us continually improve and enhance the experience for all our guests.We are delighted to hear that you found our property to be very clean and well-maintained, and we are especially pleased that you appreciated the recently remodeled bathrooms. Your compliments about the lady at the front desk bring us great joy, as providing exceptional customer service is a top priority for us.We also understand your feedback regarding the difficulty of accessing the bathtub with its 2-foot base. Please accept our sincere apologies for any inconvenience this may have caused. However our hotel is an old historical building and in order to renovate it , we couldn't change the structure of it due to not getting a permit for it by the city. We are constantly striving to make our accommodations more comfortable and accessible for all guests and we are grateful for your mention of our convenient location within walking distance to the beach, despite the upscale nature of the area. It is our hope that this proximity added to the overall enjoyment of your stay.Once again, thank you for sharing your thoughts with us. We value your feedback immensely and hope to have the opportunity to welcome you back in the future, providing you with an even more exceptional experience.Sincerely,

10/10 有夠讚

Hanna

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚
Ilona, Sales and Guest Relations Manager 於 2024年2月15日回覆
Dear Lara,We wanted to take a moment to express our heartfelt gratitude for your recent 5-star review of our hotel. Your feedback means the world to us, and we are thrilled to hear that you had such a wonderful experience during your stay.Your kind words about our facilities, staff, and level of service truly brightened our day. It is our utmost priority to ensure that each guest feels welcomed, comfortable, and valued, and we are delighted to hear that we were able to exceed your expectations.Your positive review serves as a testament to the hard work and dedication of our team, and we will be sure to share your feedback with everyone involved. It is guests like you who inspire us to continually strive for excellence and deliver exceptional hospitality.Thank you once again for choosing to stay with us and for taking the time to share your experience. We look forward to welcoming you back in the future and creating more memorable moments together.Sincerely,

4/10 不太好

terence

喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Avoid
Avoid this place its tired and tardy our room was a disgrace old damaged furniture curled up rug floor damaged shower damaged........the outside area and pool were fine but hey it all needs to be good
於 2024 年 2 月住了 5 晚
Ilona, Sales and Guest relations Manager 於 2024年2月13日回覆
Dear Terence,Thank you for taking the time to share your feedback with us regarding your recent stay. We genuinely appreciate hearing from our guests as it allows us to continuously improve our services and facilities.We are glad to hear that you found our outdoor area and pool to your satisfaction. However, we are truly sorry to learn that the experience with the room fell short of your expectations. It's disheartening to hear that you encountered issues with the furniture, flooring, and shower.We want to assure you that guest satisfaction is of paramount importance to us, and we strive to provide comfortable and enjoyable accommodations for all our guests. We regret any inconvenience or disappointment you may have experienced during your stay.It's worth mentioning that our hotel has recently undergone extensive renovations, and the room you were assigned to is one of our finest suites. We take pride in maintaining high standards of cleanliness and comfort throughout our property, including our guest rooms.Regarding your comment about the lack of rugs in our rooms, I'd like to clarify that we have opted for flooring options that are easy to clean and maintain for the convenience of our guests.We wished we had been made aware of your concerns during your stay so that we could have addressed them promptly to ensure your comfort and satisfaction. Your feedback is invaluable to us, and we will personally look into the issues you've raised to prevent similar occurrences in the future.Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Sincerely,

6/10 一般般

Terry,Woodinville

喜歡:整潔度和員工素質
於 2024 年 2 月住了 2 晚
Ilona, Sales and Guest Relations Manager 於 2024年2月13日回覆
Dear Terry, Thank you for sharing your feedback with us following your recent stay at the Elita Hotel . Your input is invaluable as we strive to enhance guest experiences.While we're glad you enjoyed aspects of your stay, we take note of where we fell short. Your feedback helps us identify areas for improvement to consistently deliver outstanding service.Your satisfaction is our priority, and we look forward to exceeding your expectations on your next visit.Thank you again for choosing to stay with us and for your valuable feedback. We eagerly anticipate the opportunity to welcome you back and showcase our improvements.Sincerely,

10/10 有夠讚

Bridget

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Elita hotel had great location, clean rooms, all the amenities you needed for pool/beach the staff were the best part. They even accommodated us on checkout allowing us to stow away luggage while we explored a few more hours. One of the best holidays I’ve ever had. Cavelle was one of the most gracious staff we dealt with while there and made the trip even better. We will be back soon!
於 2024 年 2 月住了 4 晚
Ilona, Sales and Guest Relations Manager 於 2024年2月13日回覆
Dear Bridget, we wanted to take a moment to express our sincere gratitude for choosing to stay at Elita Hotel during your recent holiday and scoring us 10 out of 10 stars. Your kind words mean the world to us, and we are thrilled to hear that you had such a wonderful experience with us. We take great pride in our hotel's great location, clean rooms, and the array of amenities available for our guests to enjoy. It brings us immense joy to know that you found everything you needed for a memorable stay.However, what truly warms our hearts is your praise for our staff. We strive to provide exceptional service to each and every guest, and it is incredibly rewarding to hear that our efforts made a positive impact on your experience. Your recognition of Cavell's hospitality and kindness is especially appreciated, and I will be sure to pass along your kind words to her and the rest of the team.Thank you for sharing your feedback with us. Your satisfaction is our top priority, and we are thrilled to hear that we succeeded in making your holiday one of the best you've ever had. We cannot wait to welcome you back to Elita Hotel in the near future and create even more wonderful memories together.Sincerely,

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great value... near the beach
Great value... near the beach. Close to everything, highly recommended
於 2024 年 2 月住了 6 晚
Ilona, Sales and Guest Relations Manager 於 2024年2月11日回覆
Dear Guest, thank you so much for your incredibly kind and generous feedback! It brings us immense joy to hear that you had such a wonderful experience during your stay with us.We're thrilled to know that you found our hotel to be of great value and appreciated its proximity to the beach. It's always our goal to provide our guests with a delightful and convenient experience, and we're overjoyed that we could exceed your expectations in this regard and your recommendation means the world to us, and we're truly grateful for your support. Should your travels bring you back to this beautiful area, we would be absolutely delighted to welcome you back for another fantastic stay.Thank you once again for choosing to stay with us and for sharing your positive experience. Here's to many more memorable moments together in the future! Sincerely,

4/10 不太好

Anne Lise Kirk

不喜歡:員工素質、住宿環境和硬體和客房舒適度
Ikke egnet fir ældre og handicappet
Nem adgang til stranden- men ingen elevator blev henvist til værelse på 2 sal ad smal udvendig betontrappe - bedes oplyses at stedet ikke er for ældre og ikke så godt gående. Fik et værelse som ikke havde været i brug et stykke tid- personale oplyste ikke om at man ikke fik rengøring men skulle selv bestille håndklæder mv.
於 2024 年 2 月住了 2 晚
Ilona, Sales and Guest Relations Manager 於 2024年2月8日回覆
Dear Anne Lise, thank you for taking the time to share your feedback with us. We genuinely appreciate hearing about your experience and are committed to addressing any concerns you may have.First and foremost, I want to clarify that while we are not a beachfront property, we are indeed only steps away from the beach, providing easy access to the beautiful shoreline. We understand the importance of mobility and accessibility for our guests, and we strive to accommodate those with walking issues whenever possible. As you mentioned, if guests inform us in advance about any mobility challenges, we are more than happy to assign rooms on the ground floor to ensure convenience and comfort during their stay.Regarding your room assignment, I'm pleased to see that we allocated a ground-floor room upon your arrival, considering your walking concerns. Our goal is to make every guest's stay as comfortable as possible, and I'm glad we were able to accommodate your needs in this regard.I apologize for any confusion regarding our cleaning service policy. As part of our commitment to cleanliness and guest satisfaction, we kindly request that guests notify us 24 hours in advance if they require cleaning service. This allows us to schedule our cleaning staff efficiently and ensures that our guests receive timely and thorough service. I regret if this information was not communicated to you clearly upon check-in, and I appreciate your understanding in this matter.Please rest assured that we take your feedback seriously and will use it to improve our communication and service delivery. We value your patronage and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Sincerely,

6/10 一般般

Jenci,Aloha

情侶出遊
喜歡:員工素質
不喜歡:住宿環境和硬體
The staff was friendly and the hotel had a nice visual appeal. Unfortunately, our room had a very strong odor similar to the smell of mothballs coming from the bathroom. We looked everywhere and couldn't find the source. We complained to the office and they were fully booked so they couldn't move us. The office staff told us they would have someone look at it....never saw anyone. A few things like the toilet paper holder and towel holder were loose on the wall...something that would only take a few minutes to fix. I would go back...if I couldn't find anywhere else to stay.
於 2024 年 1 月住了 2 晚
Ilona, Sales and Guest Relations Manager 於 2024年2月5日回覆
Dear Jenci, Firstly we would like to express our sincere gratitude for taking the time to share your thoughts and experiences with us. Guest feedback is invaluable to us as it helps us identify areas for improvement and enhance the overall guest experience.We are delighted to hear that you found our staff to be friendly and appreciated the visual appeal of our hotel. Your kind words are a testament to the hard work and dedication of our team.However, we sincerely apologize for the inconvenience you experienced during your stay with us. We take your feedback seriously and have already begun investigating the issues you raised. The matter concerning the unusual odor in the bathroom and the loose fixtures is being addressed by our maintenance team to ensure that such issues are promptly resolved in the future.We genuinely value your patronage, and should you choose to stay with us again, we are committed to making your next visit exceptional.We look forward to it.Sincerely,

8/10 不錯哦

James

家庭旅遊
The 2 bed room does not have room to move easily. I banged my leg several times. Just bad furniture and toilet placement.
於 2024 年 2 月住了 3 晚
Ilona, Sales and Guest Relations Manager 於 2024年2月4日回覆
Dear James, thank you sincerely for taking the time to share your feedback with us. We truly value your input, and it's important for us to ensure that every guest has a comfortable and enjoyable experience during their stay.We're sorry to hear about the challenges you encountered in the Deluxe 2-beds room type, and we appreciate you bringing these concerns to our attention. Our goal is to provide a relaxing environment for all our guests, and we apologize for any inconvenience caused by the furniture and toilet placement in that particular room.As a repeat guest, your satisfaction is of utmost importance to us, and we would like to extend a warm invitation to consider our Deluxe King room on your next visit. We believe this room type may offer you a more spacious and comfortable experience, addressing the issues you faced with the 2-beds room type. Additionally, for an even more luxurious stay, you may want to explore the option of our Presidential Suite or Family Suite which offer ample space.We genuinely appreciate your loyalty, and it's our sincere hope that on your next visit, we can surpass your expectations and provide you with an experience that leaves you completely happy. Once again, thank you for your valuable feedback. We look forward to the opportunity to host you again and ensure you have a truly delightful stay.Sincerely,

8/10 不錯哦

Beata,arlington hts

於 2024 年 2 月住了 2 晚
Ilona, Sales and Guest Relations Manager 於 2024年3月21日回覆
Dear Beata, Thank you for choosing to stay with us and for taking the time to provide your feedback. We are truly grateful for your review, even though it was a 4 out of 5 stars rating.Your feedback is incredibly important to us as it helps us continuously improve and enhance the experience for our guests. While we are pleased to hear that you enjoyed your stay overall, we also acknowledge that there may have been areas where we fell short of your expectations.Please know that your comments have been shared with our team, and we will be taking proactive steps to address any areas of concern to ensure that future guests have an even better experience.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service and accommodations that you deserve. Thank you again for your valuable feedback, and we look forward to the possibility of serving you again soon.Sincerely,

4/10 不太好

Prescott

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
It was terrible the room smells of mold and was not cleaned properly also the door to my room never closed on its own had to manually close it each time and check. This can be very dangerous especially in Florida to be real i booked last minute and the options were thin if it wasnt for that probably would have left right away. Definitely not worth the money. Sheets were not clean found hair on pillow and other items. The lip where the sink and countertop meet was loaded with mold the shower was moldy also.
於 2024 年 1 月住了 4 晚
Ilona, Sales and Guest Relations Manager. 於 2024年2月4日回覆
Dear Russel, we sincerely appreciate you taking the time to provide us with your feedback following your recent 4-night stay at our hotel. We value each guest's experience, and we are truly sorry to hear that your stay did not meet your expectations.We went back to your reservation to see if there were any remarks or notes that you weren't happy since the room you stayed in was recently renovated. However we sincerely apologize for the issues you encountered in your room. We would like our guest to let us know after check-in if they are not happy and we can take action to make things right since our guest comfort is of utmost importance to us. Had we only known. We hope you will give us another chance in the near future to make it a better one than this one. Your comments have been shared with our housekeeping and maintenance teams. Rest assured, we are conducting a thorough investigation to identify and address the root causes to prevent any recurrence in the future.Once again, we apologize for the inconvenience you faced during your stay. We appreciate your understanding and look forward to the possibility of serving you better in the future.Sincerely,

10/10 有夠讚

KEN

於 2024 年 1 月住了 5 晚
Ilona, Sales and Guest Relations Manager 於 2024年3月21日回覆
Dear Ken, we are absolutely delighted to receive your fantastic review awarding us a perfect 5 out of 5 stars! Your feedback is the greatest reward we could ask for and serves as a source of motivation for our entire team.It brings us immense joy to know that we were able to exceed your expectations and provide you with a memorable experience during your stay with us. Your satisfaction is our ultimate goal, and we are thrilled that we were able to meet and even surpass it.We truly appreciate your recognition of our efforts to ensure your comfort and enjoyment. Thank you for choosing to stay with us and for taking the time to share your positive feedback. It was an absolute pleasure serving you, and we hope to have the opportunity to welcome you back for another exceptional stay in the future.Sincerely,

10/10 有夠讚

Suzanne

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place hidden gem
於 2024 年 1 月住了 2 晚
Ilona, Sales and Guest Relations Manager 於 2024年1月30日回覆
Dear Suzanne, we hope this message finds you well, and we are truly grateful for the glowing 5-star review you generously bestowed upon us. Your kind words have brightened our day, and we cannot thank you enough for taking the time to share your positive experience.It warms our hearts to hear that you found our place to be a hidden gem. Creating a memorable and enjoyable experience for our guests is at the core of what we do, and knowing that we've succeeded in providing you with a wonderful stay brings us immense joy.Your appreciation serves as a source of motivation for our team, as we continuously strive to exceed expectations and create an ambiance that resonates with each guest. We believe in the power of hospitality to create lasting memories, and your feedback reaffirms our commitment to delivering exceptional service.We are delighted to have had the opportunity to host you and contribute to your positive travel experiences. Should your travels bring you back our way, we would be honored to welcome you once again and provide another memorable stay. Sincerely,

10/10 有夠讚

Tamara

喜歡:整潔度、員工素質和住宿環境和硬體
Great!
於 2024 年 1 月住了 3 晚
Ilona, Sales and Guest Relations Manager 於 2024年1月29日回覆
Dear Tamara, we are absolutely thrilled to learn that you took the time to share your experience and, more importantly, that it has been nothing short of exceptional.Receiving a perfect 5-star rating from you is truly an honor, and it brings immeasurable joy to our team. Your kind words serve as a testament to the dedication and passion we pour into creating memorable experiences for our cherished guests.It warms our hearts to know that your stay has met or even exceeded your expectations. Every detail of our service, ambiance, and amenities is crafted with care to ensure that our guests, like yourself, have an unforgettable time.Thank you for choosing the Elita Hotel, and for allowing us the privilege of hosting you. We look forward to the pleasure of serving you again in the future.Sincerely,