2/10 很糟糕
Brittany
情侶出遊
2024年6月19日
不喜歡：整潔度、設施服務和住宿環境和硬體
My partner and i booked our anniversary trip here - upon arrival there was an open condom wrapper on the ground in our room, had a smell, and hair in the shower drain and overall the room was not up to standard as far as cleanliness you expect in a hotel period. I went to the desk and he gave us a new room. When we got to the 2nd room the floors were sticky & gross- they made a squeak sound when we walked around and the room was muggy and the AC wouldn’t go past 73 so i called and they said they’d fix- when front desk called me back she lied to me and said that’s as low as it gets and i can go see for myself that maintenance fixed it ( even though i knew that’s a lie because the last room was way cooler) i went to desk and asked for a manager to tell them that this hasn’t been great and she assured us to call the other manager in the morning because he was dealing with other things - not super thrilled after our discussion we went back to our room & maintenance was there in our room unannounced and made us feel stupid about their issue. He said our heat was on and he had to manually fix it himself but kept saying it’s our fault touching all the buttons. He said “it’s Florida don’t you want it hot” Thankfully it was fixed after but just extremely strange to lie. Also the pool gets 0 sun and the hot tub is room temperature. Overall - i would never come back here and would never recommend anybody to stay here. The standard here is low and it’s barely cheaper than other hotels
Brittany
於 2024 年 6 月住了 7 晚