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羅萊托辛西飯店的評分

羅萊托辛西飯店
Via dei Tosinghi 1, Florence

評論

8.8

有夠讚

10 分，有夠讚；79 則評論中有 47 則" "
8 分，不錯哦；79 則評論中有 20 則" "
6 分，一般般；79 則評論中有 5 則" "
4 分，不太好；79 則評論中有 5 則" "
2 分，很糟糕；79 則評論中有 2 則" "

9.4/10

整潔度

9.2/10

員工素質

9.4/10

設施服務

8.8/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

Nancy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property is a typical European hotel setup. It’s in a shared building with other tenants. Very clean, the staff was excellent, very caring. Checked in on us to make sure we had everything we needed. The rooms were spacious. I asked for a double bed and separate bed for my daughter, there was a separate room with a single bed and closet that was very spacious. I highly recommend this hotel and staff.
於 2023 年 10 月住了 5 晚

10/10 有夠讚

judy

喜歡：整潔度、員工素質和住宿環境和硬體
Great location , close to everything, view of the duomo. Beautiful historic building with unique details. The reception staff, Teresa, went above and beyond . Letting us store luggage , giving us shopping and dining recs. We had to stay late as one of our party was ill. She offered to care for him while the rest of us enjoyed a last day. I cannot say enough good things about her. She was kind thoughtful and helpful…
於 2023 年 10 月住了 1 晚

10/10 有夠讚

MVAIRI

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loved the location of this excellent little boutique hotel. Ideally placed for easy access to all the historic sights with lots of shops and restaurants around. Lovely decor, very clean and exceptionally helpful staff - Thankyou to Fatima, Theresa and the lovely cleaning lady. Would highly recommend .
於 2023 年 10 月住了 3 晚

4/10 不太好

Sofia

喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
Not what was advertised.😞
The reviews on Hotels.com and the description of the hotel are a bit misleading. Check Google reviews for the full scope. Pros: The hotel check-in and cleaning staff are very kind and go the extra mile to give you an overview of the city and make you feel welcome. The location is also very central and situated right by the Duomo. The room was clean and the view was cute. Cons: When booking a honeymoon stay at a hotel with “Luxury Suites” in the name, you don’t really expect a tiny room with two twin beds put together to make a queen…really didn’t make for a romantic stay. While we had zero issues with the AC unit during our stay, there was an incredibly unpleasant sewage smell in the front entrance and stairwell leading up to the rooms. Also, if you are handicapped —the elevator doesn’t start for 3 flights of stairs up. All-in-all, I must say we were disappointed with the experience 😔
於 2023 年 10 月住了 3 晚

6/10 一般般

Nadezhda

家庭旅遊
不喜歡：住宿環境和硬體
Súper cómodo y lindo las habitaciones , peeeeero deberían avisar que no cuentan con ascensor y fuimos con una persona anciana que no podía subir las escaleras y por ende subir las maletas era caótico. Fue caótico también por que las escaleras no tienen luz , estaba todo oscuro
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Evange

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 3 晚

10/10 有夠讚

Janeth

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wow con este hotel! Esta a tan solo una cuadra del Duomo y cerca de todas las atracciones turísticas. El trato de Teresa y Fatima super amable y atento, siempre estan al pendiende. La habitación es bellisima, decorada muy elegante y muy amplia. Sin duda lo recomiendo ampliamente.
於 2023 年 9 月住了 3 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful spot in central Florence
Great location if you want to be right in the heart of Florence. Traditional property which is a great Florence experience however note you need to walk up a number of steps to reach the rooms. Staff very helpful and were in contact both before stay and helpful during stay.
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Leigh

喜歡：整潔度、住宿環境和硬體和客房舒適度
Great - but not a bed and breakfast!
Very convenient location right next to the cathedral. Very clean and easy to find. Comfortable bed. Air conditioning. There is an elevator to the floor after a short flight of stairs. Had recommendations sent to us via WhatsApp which was great and very helpful! I have two concerns - this place is advertised as a bed and breakfast - there is no breakfast. When we arrived we were indicated to the coffee nook and told ‘this is the breakfast’ (coffee packets and kettle) because ‘there is no dining room.’ For me this is a misrepresentation, I would remove the statement that this is a bed and breakfast. Furthermore, we were told to put the card on the door handle to indicate if we wanted our room tidied during our stay (3 night) - we did this and periodically went back to the room during the day and it was never cleaned! Eventually we asked and they said it would take 1.5 hours and eventually it was done around 3pm. I understand the new rooms need to be prioritised, but don’t tell us to hang the card for cleaning but then there is no guarantee it is done! Overall; I enjoyed the stay and I would stay here again. But the breakfast part is a misrepresentation and don’t tel guests there is daily cleaning when there is no guarantee! Thanks for the stay! Paid around 600 euro for 3 nights for 2 people - no breakfast.
於 2023 年 9 月住了 3 晚

10/10 有夠讚

winnie

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The host was very friendly and I felt welcomed:)
於 2023 年 9 月住了 4 晚

8/10 不錯哦

Riah

情侶出遊
喜歡：整潔度、員工素質和設施服務
This is an incredible location for the Duomo (literally a 2 min walk) and shopping area - plus pretty clean! Just don’t expect a traditional hotel and some stairs to walk up. Staff are absolutely excellent, shout out to Fatima and Faisal for being so warm, welcoming and helpful.
於 2023 年 9 月住了 3 晚

8/10 不錯哦

Jon

喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：客房舒適度
Perfect location and the staff was amazing. inside the room was also excellent and it was one of the nicest bathrooms we’ve seen in Europe so far. Biggest issue we had was multiple nights we couldn’t sleep because of all the street noise. Windows could be much better to block some of the noise.
於 2023 年 9 月住了 4 晚

10/10 有夠讚

Jacob

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
This was centrally located to so much! Lots of stairs but did have an elevator. Would highly recommend this hotel!
於 2023 年 6 月住了 3 晚
Reception staff 於 2023年7月16日回覆
Thank you very much for your stay in our Relais... hope to welcome you again in the next future.Best regards. All the staff

8/10 不錯哦

FABIO

家庭旅遊
喜歡：整潔度和員工素質
於 2023 年 6 月住了 2 晚

8/10 不錯哦

Agnes

於 2023 年 7 月住了 1 晚

8/10 不錯哦

Kelly

於 2023 年 6 月住了 2 晚

8/10 不錯哦

Jennifer

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Property was in a PERFECT location - could not have asked for a better area. You will need to take quite a bit of stairs to get up to the property. There is an elevator accessible but will need to walk up about 30 steps to get there. The room was EXCEPTIONALLY clean and big. Family of 4 can be quite comfortable here. Staff was wonderful. It was a unique experience in that you do not have someone physically present onsite 24 hours, although they are available. We had a difficult time getting our room cold so if you like sleeping in temperatures above 78 degrees, you should be okay. I would stay here again if I were to go back in the Fall/Winter where I can sleep with the windows open. I believe I would have been a better experience had the room been colder (they gave me three fans, but it was still not enough).
於 2023 年 6 月住了 4 晚
Teresa and all the staff 於 2023年7月16日回覆
Thank you for your review and for your stay! We try to do our best always... and we thing you undestood that... We will wait for you...maybe in winter time!Best regards.

6/10 一般般

Ivonne

喜歡：員工素質
於 2023 年 6 月住了 2 晚

10/10 有夠讚

Mark，Sarasota

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great location Clean room The best
於 2023 年 5 月住了 3 晚

10/10 有夠讚

Juliet

團體旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
This property was beyond amazing! It surprising how close it was to everything. We were greeted by Matias, he was phenomenal! Very attentive abs informative. All of the staff was amazing. This hotel is a must every time I come to Florence, thank you for the hospitality!
於 2023 年 5 月住了 2 晚
Teresa and Matias Reception staff 於 2023年5月20日回覆
Thank you for your wonderful message. We are very happy that your stay went well. We sincerely hope that we will be able to welcome you, our welcome guests, in the near future.

8/10 不錯哦

John

喜歡：整潔度、員工素質和住宿環境和硬體
Wi-fi did not work, yet it was advertised that it did. Very inconvenient not to have wi-if.
於 2023 年 5 月住了 3 晚

10/10 有夠讚

Natalia

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 5 月住了 1 晚

10/10 有夠讚

Thomas

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean and spacious in the heart of Florence
Large two story apartment with enough room for three of us. Clean and spacious in the heart of Florence.
於 2022 年 12 月住了 2 晚

10/10 有夠讚

Lisa

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Best Hotel in Florence!
Oh my gosh this hotel is incredible! I checked out of a dump that gave me terrible service and charged me more to check into this hotel and I could not get over how beautiful and clean and large the rooms are. It will now be the only place I stay when I come to Florence. And the woman that manages it is incredible. All of it was perfection!
於 2022 年 10 月住了 1 晚

4/10 不太好

Marcela

Terrible Service and Hotel!
We had a very unpleasant time here. First we had no AC in the 2 nights that we stayed here WHEN THEY HAVE AC LISTED HERE (we informed one hour after check in and it was never fixed). The second day the worker told us a technician was going to come in and take a look, so he did apparently. She messaged later and said he cleaned it and now it was working better but when we came back it was only blowing warm air… it seems strange that someone can not recognize the difference between cold and hot air, but ok we came back to check and nothing was changed. After hours of sweating at night we decided to take a look at the filters ourselves and noticed it was very dirty, filled with dust and seemed like never was cleaned or the hotel just lied (photos Attached). Our second problem was when we checked our we noticed one of our bags was cracked… we told the manager and she basically said we had no way to prove to her that they did it… so we are lying? Horrible customer service to say the least… bad problem solving skills in this so called hotel… and to finish it she sent me a WhatsApp message that seemed very unprofessional and just very disappointing. We will pursue a full refund, this is not the service we expected in our honeymoon.
於 2022 年 9 月住了 2 晚

10/10 有夠讚

Cortney

於 2022 年 8 月住了 4 晚

6/10 一般般

Catherine

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：客房舒適度
Pros: The room was beautiful and modern and location was ideal. Cons: room was not ready and took a while for it to be ready after arrival and we could not relax and change upon arrival prior to our scheduled tour. Also, air conditioning was extremely weak and I could barely sleep at night and same with my kids who were on a Higher level so temperature got very hot.
於 2022 年 7 月住了 1 晚

10/10 有夠讚

Michael，Washington

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I loved being able to check in early, 11:00 a.m.!!! The staff was amazing. The location can't be beaten since it is right in the middle of Firenze, but quiet inside our room. We would stay again!
於 2022 年 7 月住了 1 晚

10/10 有夠讚

Fabrizio

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location Nice people
於 2022 年 7 月住了 1 晚

6/10 一般般

Kathryn

情侶出遊
喜歡：整潔度
The location was nice. Very close to the Duomo. BUT, the air conditioning did not work to cool the room at all. It was so hot in the room that it nearly ruined our visit to Florence. All we remember is being miserably hot. Do not stay at the hotel during hot weather. It might be very nice in cool weather.
於 2022 年 7 月住了 3 晚

10/10 有夠讚

Mary Kathleen

於 2022 年 6 月住了 1 晚

10/10 有夠讚

Christine，Lake Zurich

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This location is amazing!!!
於 2022 年 6 月住了 2 晚

10/10 有夠讚

Emma

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 3 晚

10/10 有夠讚

Marcelo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Florencia para más días!
Fue realmente buena la estadia y muy atentos al llegar.
於 2019 年 7 月住了 1 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Un posto meraviglioso, per una città altrettanto meravigliosa. siamo stati trattati benissimo dal personale, sopratutto dalla ragazza che ci ha accolti con molta simpatia e con una gentilezza unica (ci ha fatto addirittura trovare una bottiglia di vino in camera :) ). il posto era molto bello e molto ben curato. stavamo cosi bene che sembrava di essere a casa. Consigliato a chiunque voglia godersi firenze, al centro, ed avere tutto vicino e a portata di mano.
於 2019 年 5 月住了 1 晚
Relais Tosinghi staff 於 2019年5月24日回覆
Gentilissimi, grazie per le Vostre belle parole, è stato un piacere avervi come ospiti e la Vostra presenza ha portato positività e allegria. Vi aspettiamo ancora al Relais Tosinghi!

10/10 有夠讚

Cornel

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 1 晚

10/10 有夠讚

真實旅客

於 2019 年 4 月住了 1 晚

10/10 有夠讚

Cristian，Gaggio Montano,IT

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Personale molto cordiale e simpatico, camera veramente stupenda e a pochi passi da tutto, se dovessi tornare a Firenze tornerei qua.
於 2019 年 1 月住了 1 晚

10/10 有夠讚

Suzanne

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Best B&B in Florence
This was an amazing B&B, nicely decorated and extremely convenient in the center of Florence. We were steps from the Duomo, shops, ristorantes, and gelaterias! I would go back quickly if possible!
於 2018 年 9 月住了 3 晚

10/10 有夠讚

David

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location. Room bright, sunny and quiet!
於 2018 年 10 月住了 2 晚

4/10 不太好

Dion

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體和客房舒適度
We stayed three nights, our first night we were in a room that only had one stained glass window but it had no internal or external coverings or shutters and didn't seal properly. This meant the room was full of light and a huge amount of noise overnight. Management were very accommodating in moving us to another room for the rest of the stay which was much better. Unfortunately, each morning the bathroom would smell badly of sewage. After looking at the other reviews this seems to be a common problem. We also had issues with the chip in the card for the electricity one night. The guest house is very well located - the Cathedral is just around the corner, it is also clean and pretty. Just be aware there are some issues and because of the great location there is a fair amount of noise.
於 2018 年 9 月住了 3 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect Location
Comfortable room in a great location, only steps from the Duomo Cathedral.
於 2018 年 8 月住了 4 晚

8/10 不錯哦

Hui Fen

喜歡：員工素質和客房舒適度
Great location!
Location was excellent! Room was big and beautiful. But do take note that reception is only open between 10am and 3pm. We arrived by bus and we were late (from our promised time of arrival in the evening) due to road condition. It became quite stressful as the reception was asking every now and then how far were we from the hotel as she was waiting for us. 3 flights of stairs to take (including your luggages) before reaching an old gated elevator to reach the hotel. Towels were not changed during room cleaning. Toilet in room is located on mezzanine floor which we didnt really like (too much hassle to climb up and down!) No room slippers so we didnt know if we should be wearing shoes around the room or was the floor clean enough to walk barefooted. Nevertheless, the location of the hotel is superb. Sarah was helpful sharing information on what's around in the town.
於 2018 年 8 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 8 月住了 4 晚

10/10 有夠讚

Philippe

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Uma ótima surpresa
O hotel é excelente, com quartos espaçosos e novíssimos, e sua localização é no centro de Firenze, próxima aos principais pontos turísticos. O único problema é que o elevador só existe a partir do segundo andar e até lá temos que levar todas as malas nas mãos, o que é bastante cansativo.
於 2018 年 7 月住了 1 晚

10/10 有夠讚

Jamie，Perth, Australia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very clean, tidy and well presented. Close to all attractions and restaurants.
於 2018 年 7 月住了 2 晚

4/10 不太好

真實旅客

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Disappointment
The location was great, but besides that I can not say much. The staff were not very helpful and did not want to go out of their way to make your stay good. There is only staff there from 10-3 so if you have any questions outside of that you are out of luck. We tried to leave our bags there when we were going around Florence and they said that they could not do that and did not even offer any suggestions to help. I went to a hotel down the road to see if they could help and they helped more than even the hotel I stayed in. If I come back to Florence I would not stay here again.
於 2018 年 6 月住了 2 晚

8/10 不錯哦

Jennifer，PR

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location. Very beautiful room. Just steps away from Il Duomo and all the Nice shops and wonderful restaurants. Three is no lobby or restaurant in the hotel.
於 2018 年 5 月住了 1 晚

10/10 有夠讚

MARIA EDUARDA

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excelente estadia em Florença!
Uma surpresa bem localizada em Florença! O quarto luxuoso e confortável, banheiro amplo, bons chuveiros.
於 2018 年 5 月住了 2 晚

10/10 有夠讚

Lawrence

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Loved it! It was great & unique room! 1 min to t