Is Novella House pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Novella House?

Check-in start time: 3 PM; Check-in end time: 7 PM. Late check-in is available from 7:30 PM–8:30 AM for a fee of EUR 30.

Where is Novella House located?

Located in Historic Centre of Florence, this affittacamere is steps from Piazza di Santa Maria Novella and Basilica of Santa Maria Novella. Cathedral of Santa Maria del Fiore and Ponte Vecchio are also within 15 minutes. Unità Tram Stop is only a 5-minute walk and Alamanni - Stazione Santa Maria Novella Tram Stop is 5 minutes.

Novella House Reviews, Deals & Photos 2025

About the neighborhood

Located in Historic Centre of Florence, a neighborhood in Florence, Novella House is near the airport and near a train station. Uffizi Gallery and Basilica of Santa Maria Novella are cultural highlights, and some of the area's notable landmarks include Cathedral of Santa Maria del Fiore and Ponte Vecchio. Looking to enjoy an event or a game while in town? See what's happening at Visarno Arena or Stadio Artemio Franchi.

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View more Town Houses in Florence

8/10 Good

Laurent

2025/7/20

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Full kitchen & washer for laundry were very convenient. Bowl of complimentary snacks were thoughtful. High ceilings, large windows, and overall rustic feel. Multi-step way to get into property & numerous doors difficult upon arrival.

Stayed 3 nights in Jul 2025

8/10 Good

Lisa

2025/8/13

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room was bright and sunny, bed was comfortable . Street is having work done and is hazardous with trying to access the hotel with luggage etc. I understand this is not within your control but it was very challenging and I almost fell a couple times

Stayed 2 nights in Aug 2025

10/10 Excellent

Natalia

2024/12/25

Liked: Cleanliness, staff & service, property conditions & facilities

Couldn’t ask for a better place to stay!

Stayed 5 nights in Dec 2024

10/10 Excellent

Bartosz

2024/6/3

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Goo location and nice place to stay

Stayed 1 night in May 2024

10/10 Excellent

Johannes

2024/10/29

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly People and nice location

Stayed 2 nights in Oct 2024

10/10 Excellent

Valerie

2024/10/14

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our favorite stay in our first two weeks in Italy!

Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

2022/8/29

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel in good location !

Stayed 3 nights in Aug 2022

8/10 Good

Michele

2025/6/17

Liked: Cleanliness, staff & service, amenities

The property is very dated and we were not told there was construction going on right outside our window. It was loud and we had to keep the blinds shut due to the men working.

Stayed 3 nights in Jun 2025

10/10 Excellent

Jay

2024/11/19

Liked: Cleanliness, staff & service, property conditions & facilities

I cannot say enough wonderful things, perfect for us 4

Stayed 2 nights in Nov 2024

10/10 Excellent

Louise

2024/8/25

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful historic building well maintained, well equipped, lovely and very helpful staff

Stayed 1 night in Aug 2024

10/10 Excellent

juan

2024/9/21

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent staff and great team very polite staff

Stayed 2 nights in Sep 2024

10/10 Excellent

Adrian

2022/9/29

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This place is amazing!! Our family absolutely loves it. Great location, excellent place!

Stayed 1 night in Sep 2022

10/10 Excellent

Jacqueline

2023/10/29

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff is VERY kind and helpful!

Stayed 2 nights in Sep 2023

8/10 Good

Matthew Man Fa

2024/3/14

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel overall is average, inside is quite old not my taste but could be 5 if you like old / antique decoration.

Stayed 3 nights in Mar 2024

10/10 Excellent

Cynthia

2024/4/23

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the room. Convenient location for walking around Florence. Check in was easy. We did not see staff after check in but knew thetmy were available if needed.

Stayed 5 nights in Apr 2024

10/10 Excellent

Timothy

2022/7/3

Liked: Cleanliness, staff & service

Great

Stayed 2 nights in Jun 2022

10/10 Excellent

Florence

2022/9/18

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

awesome hotel

amazing hotel. suitable for tourist. 5mins walk from firenze smn station and within 10mins walk to tourist spots. very friendly hosts. spacious room. had a comfortable stay, picture as it is. no breakfast but has a basket full of snacks. will definitely stay again

Stayed 1 night in Sep 2022

10/10 Excellent

ELENA

2022/8/5

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Totally advisable !!

Our stay was very pleasant to the Novella House!! Family friendly. A lovely apartment ,with all the conforms , clean ,spacious 5 minutes walk to the central streets of Florence. Very friendly and helpful staff .Alex and Alessia!

Stayed 3 nights in Jul 2022

10/10 Excellent

Chris

2024/10/1

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Check in was convenient and friendly. The building itself is old (beautiful), but this isn’t the St. Regis. It’s a converted apartment building with some “apartments” and some “rooms”. We stayed in a 1 bedroom apartment for one night only. It was well equipped, full European style bathroom, kitchen with the necessities, a huge bedroom and a laundry area. It was more than we needed for the night, but the location was perfect and the cost extremely reasonable. Would highly recommend unless you need to be waited on left and right.

Stayed 1 night in Sep 2024

10/10 Excellent

Robert

2024/10/13

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent spacious apartment

Check in was only challenging because the hotel wanted passport identification and since we were checking in late they wanted it emailed or texted. Hotels.com blocks out the email addresses to keep the communication through their site which is a reasonable security measure. But the hotel was able to work with us and get us in when we arrived. The room was more spacious than I had imagined. It was very clean and the basket of goodies for breakfast was wonderful for us as we were just passing through. There was a washing machine and a full kitchen that we didn’t get to use, but will remember for future visits.

Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

2022/9/1

Liked: Staff & service, room comfort

Overall great, but uncleaned bedside table

I liked the room, the kitchenette, the bathroom, but I discovered that one of the tables next to the bed had someone's toe nail clipping, it was a little repulsive.

Stayed 1 night in Aug 2022

10/10 Excellent

Charles

2023/4/16

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wow. What an amazing property. My wife and I stayed here with our two daughters (10 and 12), with my mum and her husband staying in an adjoining apartment (a separate apartment, but with a shared front door so that we felt like we were staying together as one big family!). Both apartments were astonishingly spacious, well-appointed, and tastefully decorated - the high painted ceilings were a highlight. The location was perfect for our needs: halfway between the Locauto car hire place and the main train station, and still easily walkable to the centre of Florence. The hosts were super-friendly. We recommend the nearby restaurant La Grotta Di Leo.

Stayed 1 night in Apr 2023

8/10 Good

Mark

2023/5/31

Liked: Cleanliness, staff & service, property conditions & facilities

My only objection was that we were in the room directly across from the office and in the evening a couple of men in the office were having a very loud conversation (not an argument) for quite a while. It sounded like they were in our room! All they needed to do was use their "inside voices". Once the office closed at 7PM, no problems. Mark

Stayed 1 night in May 2023

10/10 Excellent

Bobra

2024/5/26

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place is a gem! It's really a full apartment with a separate living and dining area, updated modern and clean bathroom (although a bit cramped), a fully stocked kitchen with utensils, pans, and dishware, a washing machine, and a large bedroom with a comfortable bed and beautiful view of the city. We could LIVE here. The dining area had a huge wood table, where you could gather guests. The location was fabulous, as it was a 6-minute walk from Florence Central Train station, but a 10-minute walk to basically everything - all the squares, the museums, bridges, etc. The staff was friendly, but this is the only 4-star rating section, as they had a few missteps with us, including some of them not knowing where the electrical breaker was for the stove, how to turn on the washer, not calling us when a package arrived that we'd alerted them to (they did come back after hours to deliver it after we begged), etc., but NOTHING so serious as to make us not go back, as long as you don't need true 24/7 assistance. If you are planning on Florence, plan on this property, as it's really fabulous, as you can actually cook in the kitchen, and be really close to everything. We would absolutely return for an extended stay here!

Stayed 5 nights in May 2024

4/10 Poor

Karla

2022/10/25

Disliked: Amenities, property conditions & facilities

The place is not a hotel, it’s more like a vacation property rental. The rooms in the images were probably taken like 10 years ago, because the rooms look run down, or at least the one we had. The place is the bottom two floors of a building and it was hard to find. Once we got there, it took like 20mins Rea to get in because they didn’t answer the messages I had sent them. The building is also across the street from a charity home building, so expect people to be smoking outside at all times and stare at you as you walk down the street. Definitely affected my experience in Florence. The staff was also not super helpful and had the “it is what it is” attitude.

Stayed 2 nights in Oct 2022

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