First we were told that we were upgraded for free to a room with a view of the River and of Ponte Vecchio. That was already a win!!! The view from the hotel room was so so beautiful. The staff were super friendly and polite and professional. The next best thing about the hotel is the buffet breakfast spread! Of all the hotels we stayed in Italy, this hotel had the best breakfast spread and the food was great quality. We especially enjoyed the variety of pastries that were nicer than those cafes outside. The staff also were very sweet to write our names on our coffees which impressed us on a different level. Room was clean and toilet was spacious. Just that the shower is located in a bathtub so might not be too accessible for some but it was fine for us. We greatly enjoyed our stay here and would highly recommend.