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安傑麗卡酒店的評分

2 out of 5
安傑麗卡酒店
Via Fiume 11, Florence, FI

評論

8.2

非常好

10 分，有夠讚；995 則評論中有 396 則" "
8 分，不錯哦；995 則評論中有 397 則" "
6 分，一般般；995 則評論中有 137 則" "
4 分，不太好；995 則評論中有 32 則" "
2 分，很糟糕；995 則評論中有 33 則" "

8.8/10

整潔度

8.8/10

員工素質

7.6/10

設施服務

8.0/10

住宿環境和硬體

7.8/10

環保程度

評論

6/10 一般般

Connie，Hong Kong

location is OK with quite a number of restaurant nearby. the room condition is a bit old
於 2019 年 4 月住了 2 晚
gio 於 2019年5月13日回覆
Hello thanks for feedback i'm sorry you think the hotel is a bit old but the hotel was completly redecorated in 2015. maybe it's not your style.

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
房間大，地點離車站和大教堂都很近
於 2019 年 4 月住了 2 晚
gio 於 2019年5月9日回覆
thanks for feedback.

8/10 不錯哦

kate

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location, clean and tidy.
Great location, just a street across the florence SMN train station. The building security is quite good, since every door has a lock and requires a key for opening it at night. Very nice hotel officer, provided help when needed. The room is not very large, but clean and tidy and good wifi connection. Normal breakfast, though not too many choices.
於 2018 年 8 月住了 1 晚
gio 於 2018年9月1日回覆
Thanks for your kind feedback.

6/10 一般般

Hsiao wei

於 2018 年 6 月住了 2 晚
gio 於 2018年6月25日回覆
Thanks for feedback

6/10 一般般

travellers，HK

喜歡：整潔度和員工素質
good location, near train & bus stations
於 2018 年 6 月住了 3 晚
gio 於 2018年6月20日回覆
Thanks

10/10 有夠讚

SUHSIN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 2 月住了 4 晚
gio 於 2018年2月10日回覆
Thanks for your kind feedback it was a pleasure having you with us.

6/10 一般般

真實旅客

喜歡：整潔度
不喜歡：住宿環境和硬體
Must improve the air conditioner of the room
The location is good! The room is clean, the owner seem nice and talkative! However, there is super big problem that the air-conditioner is not cool and really super hot for the room under 33 degree outside at Florence! We cannot suffer and open the window for fresh wind and air for whole night till to sleep. Breakfast is normal and basic only. After check out, not allow to use the toilet anymore by strange reason! Owner is very concern your behaviors and spot on your behavior !
於 2017 年 7 月住了 1 晚
Ferdi 於 2017年8月9日回覆
Thanks for your kind feedback

10/10 有夠讚

Handerson，佛羅倫斯

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
非常溫馨
住在這裡交通非常方便，老爺爺老奶奶也非常的親切，把每位旅客當成自己的家人看待，在這感到非常的溫馨又值得，房間也夠大，附近超商、餐廳都很多，而且離聖母百花聖殿徒步只要十分鐘，一切都太值得了！必推！
於 2017 年 6 月住了 3 晚
gio 於 2017年7月1日回覆
Thanks for your kind feed back it was a pleasure having you with us. Regards Giuseppe

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Near Centre
Near train station, interesting old couples with little bit old facilities, small room but enough.
gio 於 2017年4月27日回覆
thanks for your kind feedback. regards Giuseppe

8/10 不錯哦

Yi-hui

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Ferdi 於 2017年4月14日回覆
Thanks for your feedback

8/10 不錯哦

oi yee

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
近火車站,屋主親切有wifi,good
Ferdi 於 2017年3月21日回覆
thanks for your feedback Regards Giuseppe

10/10 有夠讚

MinChin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Super clean and big!!!!
Very nice and helpful host
General Manager 於 2017年2月10日回覆
Thankyou for your kind feedback it was apleasure having you with us.

6/10 一般般

真實旅客

不喜歡：客房舒適度
地點近車站
這次被安排在櫃台旁邊的房間，所有大廳裡面吵雜的電視聲、電話聲還有任何說話的聲音都聽的一清二楚！房間一般但室內像明星花露水的香氛實在無法接受。令我最在意的是，明明訂房時就選擇到旅館才付款，但到現場老闆表示已經刷卡，匯率換算下來比付現金還差的多。之前就有看過其他客人反映過一樣的狀況，看來這個老闆慣性就是不收現金！
General Manager 於 2016年12月17日回覆
Thank you for your feedback. Regards Giuseppe

2/10 很糟糕

Pik Yuen

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Don't stay this hotel, Not recommend for everyone
This hotel is NOT honest. They charge direct to your credit card immediately EVEN you select the option "Pay at hotel later" which the room price is more expensive than "Pay now at nonrefundable rate". I complaint this via Hotel.com and ask for their clarification coz. the website saying that the hotel can be paid later when I check in. 1st time I called, hotels.com mentioned that they charged the credit card for guarantee amount only, but my credit card was actual charged 3 months before. Then I call hotels.com again, they told me this hotel was charged to me wrongly and promised to refund to my credit card within one month. 3rd time I called, hotels.com told me that they are unable to refund the room charge to me. The most important is: When I arrive this hotel in Florence, they told me that they are UNABLE to provide the room for me when I check-in on site, because they accepted a group booking on that day and no room available for me even I have paid this hotel at higher rate 3 months before. They requested us to move to another 2 stars old hotel operated by their family finally, we are so frustrated and have to accept it without any other choice in such strange environment. Strongly encourage Hotels.com to remove this hotel from their list to ruin their reputation.
General Manager 於 2016年11月2日回覆
Rubbish

8/10 不錯哦

真實旅客

喜歡：員工素質
Great hotel just near Train station
The hotel is just near the train station, it's so convenient. The hotel is on 2nd floor with lift, even you have luggage, you can easily take on it. The room is very old and small, just ok for staying. The breakfast is ok too, has ham, cheese, milk, bread.
Giuseppe 於 2016年11月1日回覆
Thanks for your kind feedback it was a pleasure having you with us. Regards Giuseppe

8/10 不錯哦

Abby，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel which located very near to the train station
I've been staying at this hotel for 4 nights. Staff was very nice and helpful! The room was cosy. Breakfast was very basic. The hotel was located in the city centre and nearby the Firenze Station which was convenient to go anywhere. If you are going out/back there alone at night, be aware! The street was very quiet during night time.
Giuseppe 於 2016年10月5日回覆
thank you so much for your kind feed back

8/10 不錯哦

Ariel，Taipei

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
離火車站近，老闆娘親切，早餐豐盛！
實在是一家CP值高的旅館！ 距離火車站很近，附近有許多餐廳、商店，生活機能佳。 旅館的早餐由老闆娘親自準備，是自助形式，餐點還算多樣，還有各種咖啡能隨時享用，實在很超值！ 比較不方便的一點為房間內禁止飲食，須到外面的餐廳去飲用、食用。
angi 於 2016年8月16日回覆
Thanks for you kind feedback

6/10 一般般

真實旅客

不喜歡：客房舒適度
The old lady is nice and helpful and location is perfect. However, the facilities are poor and worn out.
General Manager 於 2016年8月8日回覆
Thank you so much for your kind feedback it was a pleasure having you with us Regards A. Siringo

10/10 有夠讚

King Yi，Hong Kong

喜歡：員工素質和住宿環境和硬體
不喜歡：客房舒適度
Convenient location, small room
it is located very near to the central station and easy to find. The host of the hotel is a pair of nice couple and they are friendly to help. However, the room is not very cozy it is quite narrow, and not enough floor space for lugguage. The bed is too soft(for me) and small for two people We are staying on the reception floor so sometimes it is quite noisy. However, the breakfast is delicious~ In general, the hotel rate could price less.
Thanks for your kind feedback.

6/10 一般般

真實旅客

Ferdi 於 2016年7月23日回覆
Grazie per aver soggiornato presso la nostra struttura. La soddisfazione dei clienti è la nostra priorità. La tua opinione è molto importante per noi!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very decent and kind staff there.
Ferdi 於 2016年6月18日回覆
Grazie per aver soggiornato presso la nostra struttura. La soddisfazione dei clienti è la nostra priorità. La tua opinione è molto importante per noi!

2/10 很糟糕

Yi-En，Taiwan

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bad!
沒有熱水洗澡，服務員態度惡劣！ No hot water to take shower!The staff's attitude is bad!
Ferdi 於 2016年5月14日回覆
Dear Madame, We are sorry to hear that you did not enjoy your stay unfortunatly we had problems on the boiler that morning but all was resolved after 1 hour. These things can happen. Regards Fernando

10/10 有夠讚

WEI CHE，台灣, Taiwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A wonderful stay in Angelica
It was a very pleasant experience to stay ! The hotel is very close to the Firenze S.M.N station that just behind the " Burger King" about 5 minutes walk. The elevator is a little small that just can let one man in , so if you have a lot of luggages , you must have patience to move them! The owners are very kindly , especially the grandpa & grandma , I love them so much ! ^^ The room was just perfect for one man ( I reserved a single room), I had a private bathroom, a comfortable bed ! Free but unstable Wi-Fi ! Frankly speaking , it is worthy for his price ! If I will come back to Florence, I will choose it again . 很棒的住宿經驗，Angelica 離 Firenze S.M..N火車站很近，就在對面漢堡王後面的巷子裏，走路大約5分鐘！交通很便利！離百花大教堂走路約15分鐘，中央市場約8分鐘！飯店在11號四樓，電梯是舊式需手動開關門的，也有點小只能容納一人！所以行李要是有點多可能要多次搬運！飯店的老闆很親切，英文也很流利，溝通沒問題！房間每天都有整理，很清潔，我訂的是單人房，有自己的浴室！不過空調及免費的Wi-Fi 有些不穩，因為鄰近大街也有點小吵！總體來說，以房間的收費和地點來看已經算超值了！附贈的早餐簡單但可以吃飽，Check out 之後也可以寄放行李！所以如果下次還來Florence 玩，我還是會選擇再訂Angelica Hotel !
Ferdi 於 2016年4月23日回覆
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 一般般

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
地點方便，但隔音不好。
離火車站非常近，去哪都方便。 可惜隔音不好，我住三樓，四樓有一點動靜都聽的一清二楚。 沒住在wifi 區，所有房間幾乎收不到網路。 一家人都非常nice,還可以幫忙代訂my tour 的行程喲。 價格親民還有早餐，如果經費有限，真的可以考慮，房間很大床很大很舒服。一回房間可以立馬睡死。
Ferdi 於 2016年7月2日回覆
Grazie per aver soggiornato presso la nostra struttura. La soddisfazione dei clienti è la nostra priorità. La tua opinione è molto importante per noi!

8/10 不錯哦

Michelle，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A small basic hotel but close to train station and city centre. Breakfast is good. Worth to stay for short trip.

8/10 不錯哦

Hsiao-Yun，Taiwan

喜歡：整潔度
離車站很近 房間擺設簡單的BB
入住時發現和訂房的房間差很多，一問之下櫃檯回覆我們是特價房就是現場的房型，但是原本的訂25平方米和現場的不到15平方米房間也差太多，床也非常小，不確定是hotels.com還是飯店的問題，雖然溝通協調後讓我直接換了比較大的房間，但是已經打壞了我們蜜月的心情，換的房間的廁所在外面比較不方便，但整體而言是還算乾淨、位置好，晩上12點就會鎖門而且出去都要先交鑰匙，不適合喜歡夜生活的人，開冷氣房裡會有股味道，早餐種類不是太多，但可以吃飽.如果預算足夠的話我會推薦找其他的BB 。

10/10 有夠讚

WANLING，Taiwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
everything was perfect！we got whole private area include balcony. Lovely lady and man treat us well and we had lots of fun!
Ferdi 於 2016年1月2日回覆
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 不錯哦

真實旅客

喜歡：員工素質
nice.
Ferdi 於 2016年1月2日回覆
Thanks for your kind feedback. Best Regards Fernando

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
EASY & Simply
Ferdi 於 2016年1月2日回覆
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 一般般

真實旅客

不喜歡：住宿環境和硬體和客房舒適度
房間太小沒熱水位置方便
不是太滿意

8/10 不錯哦

Chin Te，TAIWA

喜歡：整潔度和客房舒適度
服務人員很熱情
很靠近佛羅倫斯車站，帶著行李走過去大概5~10分鐘，附近還有超市， 櫃台人員(男)英文很好，也很熱情，CHECK-IN完還主動提供附近觀光地點， 住宿電梯很小，如果帶著行李，大概只能站一個人， 我們住的應該是閣樓改建的房間，廁所跟房間是分開的， 另外還有一個小閣樓，依著旋轉梯爬上去是個小陽台，景色還算可以， 我們訂房是有附早餐，早餐地點在櫃檯對面，種類不多但可以吃飽， 衛浴用品基本上就是洗髮精跟肥皂，沒有提供牙刷牙膏， 以價格跟品質來說還算可以。

6/10 一般般

真實旅客

不喜歡：住宿環境和硬體

6/10 一般般

Hung Yu

喜歡：整潔度

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
值得推介! Good place recommend
地點很方便到車站不用5分鐘、大部分景點可途步而去⋯⋯地方清潔舒服、清靜、員工友善。people are frendly ,room are tidy clean and comfortable ,location are convenience just 5 min to the main station and you can walk to most of the tour location

6/10 一般般

CHAK MAN，hong kong

不喜歡：住宿環境和硬體
LOCATION IS GOOD
SERVICE IS FAMILY FEEL. LOCATION IS GOOD. BUT ROOM IS TOO SMALL

10/10 有夠讚

SHIH HUNG，taiwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
老闆人超親切，交通也很便利
Ferdi 於 2015年9月5日回覆
Thankyou so much for your kind feedback it was a pleasure having you with us. Regards Fernando

10/10 有夠讚

CHIA HUA，Taiwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
大力推薦
車站步行五分鐘可到達，房間很溫馨舒適，有附好吃的簡單早餐。

8/10 不錯哦

Sander

喜歡：整潔度和員工素質
於 2024 年 5 月住了 1 晚

6/10 一般般

Jamie

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Michelle

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff are very kind. Room was a little bit outdated and resembled Europe in the 50s, but there was heat and air conditioning and wifi. Free breakfast was good. We stayed next to the window and definitely heard traffic and honking but the location is great. could see cathedral and duomo from hotel window.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Wai Kwan

於 2024 年 1 月住了 2 晚

10/10 有夠讚

Janet

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
This hotel was a lovely surprise- very affordable in an expensive city. Close to the train station and a short walk everywhere- it was the perfect location for us. The staff was lovely. Very warm and kind. Highly recommend.
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Raul

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was very friendly. Breakfast was excellent. I was able to stow my bags for several hours after my checkout, highly Recommend!
於 2023 年 8 月住了 2 晚

2/10 很糟糕

Cedric

於 2023 年 6 月住了 1 晚

10/10 有夠讚

Nana

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very convenient location with great hosts. We love staying at Hotel Angelica.
於 2023 年 5 月住了 1 晚

10/10 有夠讚

Gaetano

喜歡：整潔度、員工素質和住宿環境和硬體
Good hotel Is cheap and you can find all that you Need for your stay in Florence. The guys are welcome you really kindly, and the women that welcome you at the breakfast She Is Just perfect. Only italian breakfast Is available.
於 2023 年 5 月住了 2 晚

10/10 有夠讚

DONGJIN

於 2023 年 5 月住了 2 晚

2/10 很糟糕

Jeff

不喜歡：整潔度、員工素質和住宿環境和硬體
The room I received looked nothing like the photos. It was a rundown closet with no windows. It was scary.
於 2023 年 5 月住了 1 晚

6/10 一般般

Yazmin Anahí

於 2023 年 4 月住了 1 晚
Hotel Angelica 於 2023年5月19日回覆
Thank You so much !We hope you give another chance to give service to you