"You can clearly see that the Orwell Hotel was in its day a grand building and even though there has been some refurbishment in the downstairs area of the hotel, the rooms are looking very tired.
Instead of spending the money on a massive, life size elephant out the front of the hotel (yes really) they should be spending the money on updating the showers, toilet roll holders, painting the window frames etc etc.
The bed was comfortable which is always good and the tv in my room was basic but usable.
Sound proofing could be better as I had one night of disturbance from a neighbouring room.
The biggest problem is that the management are not responsive.
I had to raise a complaint about someone ( presumably a random hotel guest ) accessing the lobby desk telephone system and calling my room 2 times at 2:00 in the morning as a prank caller.
I have since emailed the managers 2 times and still have had no response after 5 days.
Needless to say my experience has not been overly positive. A real shame.😳 "
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