I try to cancel on the phone and Internet and call the phone number. It tells you what to do if you want to cancel your stay no body answer it keep going to voice mail. I did it for St. Louis , but it gave me the address at 45 Ludwig Fairview heights, Illinois which was 24 miles from St. Louis. Hotel was awful, customer service poor. The Man understand the conversation: I told him I want to stay 1 night and cancel the other night. He said I had to stay both night. I stayed 1 night and left the next morning. The room was not clean, smell like musty, smoke and a dog, shower curtain was dirty, shower was broke, was in the shower was too hot. The sink water was cold. I had to buy cleaning supplies to stay the 1 night. I complained to the manager. I didn't stay on Thursday and did not stay on Friday June 6. I told the to cancel my stay, but Management said you can't. I wouldn't advise anyone to stay or use their card . I am still trying to get my money back from the debit card.