大廳

凱藝飯店的評分

2.5 out of 5
凱藝飯店
1185 Airport Rd, Fairmont, WV

評論

7.6

不錯哦

10 分,有夠讚;839 則評論中有 254 則" "
8 分,不錯哦;839 則評論中有 330 則" "
6 分,一般般;839 則評論中有 134 則" "
4 分,不太好;839 則評論中有 75 則" "
2 分,很糟糕;839 則評論中有 46 則" "

7.8/10

整潔度

8.2/10

員工素質

7.6/10

設施服務

7.4/10

住宿環境和硬體

7.4/10

環保程度

評論

10/10 有夠讚

QU

喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2022 年 3 月住了 1 晚
Marshall Isaacs 於 2022年3月24日回覆
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

2/10 很糟糕

Debra

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room had bugs crawling across ceiling when I opened the room door.
於 2024 年 5 月住了 2 晚

6/10 一般般

Randy

不喜歡:設施服務和住宿環境和硬體
quality inn is just ok, overpriced too
於 2024 年 5 月住了 1 晚

8/10 不錯哦

taylor

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was fine and a good price
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Melinda S.

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

4/10 不太好

kimberly

家庭旅遊
不喜歡:設施服務和住宿環境和硬體
The room itself was clean but in poor condition. The a/c didn't work well, the toilet barely flushed, the TV and remote barely worked. It sounded like a group of cloggers were staying in the room above us.
於 2024 年 5 月住了 3 晚

2/10 很糟糕

Jennifer,Ashburn

寵物同遊, 家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I've filed a claim (which Expedia is looking into now) because I had a reservation for two rooms, but upon checking in the front desk said I only booked one through Expedia and made me book an additional room. They are now trying to charge me for three! This hotel was, in a word: disgusting. My room smelled like mildew and cat urine and my daughter's room had a gaping hole in the wall (cleverly hidden behind a chair) and mold all over the bathroom. There was nothing 'quality' about this Quality Inn.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Francy

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I arrived late, after midnight, but the front desk attendant was right there ready to help me get checked in. Even though I had to park in the back and walk around to the front, the parking lot felt safe. The room and bathroom was clean, the bed was comfortable, and the noise was minimal. Overall, a really nice stay.
於 2024 年 5 月住了 1 晚

6/10 一般般

Anthony

情侶出遊
喜歡:員工素質
不喜歡:住宿環境和硬體
Overall was pretty average. We enjoyed the diner next door
於 2024 年 5 月住了 2 晚

10/10 有夠讚

David

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Nice comfortable clean room
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Patrick

喜歡:整潔度、員工素質和住宿環境和硬體
Decent place to stay
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Laurel,Forksville

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
clean and low-priced, with breakfast
於 2024 年 5 月住了 1 晚

10/10 有夠讚

steve

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A great value for the money. Rooms large and comfortable. Staff friendly and attentive. Nice complimentary breakfast. Would definitely stay here again when passing through the area.
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Claudette

喜歡:員工素質
於 2024 年 5 月住了 1 晚

6/10 一般般

Christina

喜歡:整潔度
I reserved a room with a king - upon check-in, I was first given a king, and then as I walked away from the desk I was called back to be told that the room was already occupied and that there were no more king rooms left. I was given a double and no compensation for the downgrade.
於 2024 年 4 月住了 1 晚

6/10 一般般

Jaime

家庭旅遊
Convenient location and accessible dining options within walking distance. Rooms were fairly clean and we had clean towels. However, breakfast was a mess at 8am. Food not hot, ran out of OJ, didn’t have many choices, and the workers did not seem very eager to help.
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Shannon

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good value for the price
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Leo

喜歡:整潔度和員工素質
Non-smoking room smelled of smoke.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Justin

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
Nice place ti stay on a long road trip and just need to relax. Well worth the cost. I’d stay again if passing through.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Thomas

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Took a highschool baseball team good rooms great price super friendly front desk
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Luis

喜歡:整潔度、員工素質和住宿環境和硬體
All was good. But breakfast was not good. By 8:30am there was not much left.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Thomas

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean room, comfortable bed, and amazingly friendly staff! Affordable as well! This is a wonderful choice for an overnight stop to break up a long road trip.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Thomas

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I was looking for a clean room with a comfortable bed. I got both plus a super friendly staff. This has been a great and affordable place for us to stop and break up our road trip from N.C. to Buffalo, NY.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

gerald

情侶出遊
喜歡:設施服務
Nice diner Enjoyed tea from the hotel lobby
於 2024 年 4 月住了 1 晚

6/10 一般般

jeffrey

家庭旅遊
喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
Access to highway was great. Building is old a tired does not look updated since original build. Non smoking room smells as if it was a smoking room. Cable not working. Breakfast was the only reason I chose this motel over the ones across the highway.
Quality Inn Fairmont, WV 於 2024年3月31日回覆
Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay. We understand the importance of a comfortable and pleasant stay for our guests, and we regret that we fell short of your expectations. Your feedback regarding the condition of the building, the smell in the non-smoking room, and the cable service will be addressed with our team to ensure improvements are made. We appreciate your feedback about the breakfast, and we're glad it met your expectations. Please know that your satisfaction is important to us, and we will work to address the issues you mentioned. If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with a better experience.

8/10 不錯哦

Ken

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very welcoming staff, clean and refreshing, the only issue was the shower head was leaking, breakfast was hot and good
於 2024 年 3 月住了 1 晚
Quality Inn Fairmont, WV 於 2024年3月25日回覆
Thank you for your feedback. We're delighted to hear that you found our staff welcoming and the facilities clean and refreshing. We apologize for the issue with the shower head leaking, and we'll address this promptly to ensure it's fixed for future guests. It's great to know that you enjoyed our hot breakfast. Your satisfaction is important to us, and we appreciate your understanding. We look forward to welcoming you back for another stay in the future.

6/10 一般般

Marjorie

喜歡:員工素質
不喜歡:住宿環境和硬體
The shower sprayed water all over the room including the ceiling. The sink sprayed water instead of coming out in a stream. The internet did not work. The receptionist and breakfast and bed were good!
於 2024 年 3 月住了 1 晚
Quality Inn Fairmont, WV 於 2024年3月24日回覆
Thank you for sharing your experience with us. We apologize for the issues you encountered with the shower, sink, and internet during your stay. Your feedback is valuable, and we will address these issues promptly to ensure they are resolved for future guests. We're glad to hear that you found our receptionist friendly and that you enjoyed the breakfast and bed. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future. If you have any further concerns, please don't hesitate to reach out to us.

4/10 不太好

Jin,Ottawa

情侶出遊
不喜歡:整潔度、設施服務和住宿環境和硬體
We had towels that had holes and stains.
於 2024 年 3 月住了 1 晚
Quality Inn Fairmont, WV 於 2024年3月22日回覆
Thank you for bringing this to our attention. We apologize for the inconvenience caused by the condition of the towels in your room. Maintaining high cleanliness standards is important to us, and we will address this issue with our housekeeping team to ensure that it doesn't happen again in the future. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to serve you better in the future.

10/10 有夠讚

Joseph

喜歡:整潔度、員工素質和住宿環境和硬體
Budget hotel, clean with nice hot breakfast, limited but good. Good staff.
於 2024 年 3 月住了 1 晚
Quality Inn Fairmont, WV 於 2024年3月22日回覆
Thank you for your feedback! We're delighted to hear that you found our budget hotel clean and enjoyed our hot breakfast offerings. We strive to provide a comfortable stay for all our guests, and we're pleased to know that you found our staff to be accommodating. If you have any further comments or if there's anything else we can do to improve your experience, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!

4/10 不太好

Kayla

情侶出遊
喜歡:整潔度
不喜歡:住宿環境和硬體
This hotel while convenient was heavily agreed, the blankets were rough and scratchy and there was a greatly disturbed guest that colored the whole experience. In summary, good if there is nothing else, but vaguely uncomfortable the whole way.
於 2024 年 3 月住了 6 晚
Quality Inn Fairmont, WV 於 2024年3月18日回覆
Thank you for sharing your feedback about your recent stay. We're sorry to hear that your experience was not entirely positive. We understand the importance of a comfortable and peaceful environment for our guests, and we apologize for any disturbances caused by other guests during your stay. Your comments about the bedding will be shared with our housekeeping team for review and improvement. We appreciate your honesty and hope that you'll give us another opportunity to exceed your expectations in the future. If there's anything specific we can do to make your next stay more enjoyable, please don't hesitate to let us know.

4/10 不太好

Kaitlin

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Unfortunately the reviews were good for this property but when we arrived it was very dirty. The outside doors to enter the hotel were not locked so anyone was able to enter. The room had visible dirt and hair left on the carpet. The furniture in the room had large stains. The sheets and comforter was not clean, it had skin, hair, and boogers on it. We ended up only staying one of the two nights we had booked due to the uncleanliness.
於 2024 年 3 月住了 2 晚
Quality Inn Fairmont, WV 於 2024年3月17日回覆
I'm terribly sorry to hear about your experience at our property. This falls far below the standards we strive to maintain for our guests, and I understand your disappointment. Please accept our sincere apologies for the cleanliness issues you encountered during your stay. Rest assured, your feedback will be shared with our housekeeping team to ensure that such lapses are addressed promptly and thoroughly. We take your concerns seriously and will work diligently to improve. If there's anything else we can do to make this right or if you have any further feedback to share, please don't hesitate to reach out. We truly value your feedback and hope to have the opportunity to regain your trust in the future.

6/10 一般般

Jd

於 2024 年 3 月住了 1 晚
Quality Inn Fairmont, WV 於 2024年3月31日回覆
Thank you for your feedback!

8/10 不錯哦

Eric

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Quality Inn Fairmont, WV 於 2024年3月3日回覆
Thanks for your wonderful review. We can't wait to host you again!

8/10 不錯哦

Habib

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
tv remot
於 2024 年 2 月住了 1 晚
Quality Inn Fairmont, WV 於 2024年2月29日回覆
Thank you for the good review! We are thrilled that our TV remote was to your liking. We also can't wait to see you again!

10/10 有夠讚

Mark

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Quality Inn Fairmont, WV 於 2024年2月26日回覆
Thanks for the wonderful review! We can't wait to see you again!

10/10 有夠讚

Liz

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Quality Inn Fairmont, WV 於 2024年2月25日回覆
Thank you for the glowing review. We can wait to see you again!

8/10 不錯哦

Elio

喜歡:員工素質和住宿環境和硬體
Ok
於 2024 年 2 月住了 1 晚
Quality Inn Fairmont, WV 於 2024年2月17日回覆
Thank you for your feedback.

4/10 不太好

Lori

家庭旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體
The front desk staff person and the breakfast person were wonderful! Very professional, helpful and kind! I really appreciated their service! The whole property, outside and inside, is old and falling apart. There are stains on every chair I saw and all the carpets. In the first room we had, the fridge wasn't working and the room smelled bad. The front desk person moved us immediately to a nicer room. This room also had a stained chair, carpet threads at the edges and some of the furniture was falling apart. The bed was really comfy and the linens were soft and fresh smelling. The breakfast was nice and April was even nicer! The price was good.
於 2024 年 2 月住了 1 晚
Quality Inn Fairmont, WV 於 2024年2月16日回覆
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had positive interactions with our front desk staff and breakfast attendant. Providing professional, helpful, and kind service is our top priority, and we're glad that they made your stay enjoyable.We're sorry to hear about the issues you experienced with the condition of the property and your initial room. Please know that your comments have been shared with our team for immediate attention and improvement.However, we're pleased to know that you found comfort in our beds and enjoyed the freshness of our linens. We're also glad that you appreciated our breakfast offerings and the service provided by April.We appreciate your understanding and are grateful for your patronage. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Warm regards.

10/10 有夠讚

Larry

家庭旅遊
喜歡:住宿環境和硬體和客房舒適度
Good stay
Breakfast bar was well serviced by April, who was helpful, pleasant and efficient.
於 2024 年 2 月住了 2 晚
Quality Inn Fairmont, WV 於 2024年2月12日回覆
Thank you for your feedback regarding your experience at our breakfast bar. We're delighted to hear that April provided you with excellent service and made your dining experience pleasant and efficient. We will be sure to pass along your kind words to her.Your satisfaction is our priority, and we appreciate you taking the time to recognize the efforts of our team members. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards.

8/10 不錯哦

Angela

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Quality Inn Fairmont, WV 於 2024年2月11日回覆
Thank you for the 8 out of 10 review! We can't wait to see you again!

10/10 有夠讚

Ashton

寵物同遊
喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Quality Inn Fairmont, WV 於 2024年1月17日回覆
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and that we could meet your expectations. Providing excellent service and accommodations is our top priority, and we're grateful for your feedback.If your travels bring you back to our area, we would be delighted to welcome you again. Please don't hesitate to reach out if you have any special requests or if there's anything more we can do to enhance your future visits.Safe travels and warm regards.

6/10 一般般

Victoria

家庭旅遊
喜歡:員工素質和客房舒適度
不喜歡:住宿環境和硬體
Best value in thr area. Just needs freshening up
於 2024 年 1 月住了 1 晚
Quality Inn Fairmont, WV 於 2024年1月14日回覆
Thank you for staying with us. We hope to see you again soon.

6/10 一般般

Steve

於 2024 年 1 月住了 1 晚
Quality Inn Fairmont, WV 於 2024年1月14日回覆
Thank you for staying with us. We hope to see you soon.

10/10 有夠讚

Thomas

喜歡:整潔度、員工素質和住宿環境和硬體
We left NY and needed a place to spend the night before finishing our drive home to NC. Great value, Clean, Friendly Staff. It’s an older place but we weren’t going to a business convention or looking for luxury - just a nice place to stay with friendly and professional staff. We’d stay there again.
於 2024 年 1 月住了 1 晚
Quality Inn Fairmont, WV 於 2024年1月10日回覆
Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our hotel to be a great value and appreciated the cleanliness and friendliness of our staff. Providing a comfortable and welcoming environment is our priority, and we're delighted to have met your expectations.Your feedback encourages us, and we would be honored to welcome you back whenever your travels bring you to the area. If there's anything specific you enjoyed or if you have suggestions for improvement, feel free to let us know. We look forward to the opportunity of hosting you again in the future.Safe travels.

10/10 有夠讚

JoAnna

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Quality Inn Fairmont, WV 於 2024年1月10日回覆
Thank you for the wonderful review!

2/10 很糟糕

Wendy

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Gross and smelt like fish
於 2024 年 1 月住了 1 晚
Quality Inn Fairmont, WV 於 2024年1月9日回覆
We appreciate you sharing your feedback with us, and we're truly sorry to hear about your unpleasant experience. Cleanliness and a fresh atmosphere are of the utmost importance to us, and we regret that we fell short of meeting your expectations.Please accept our sincere apologies for any inconvenience caused during your stay. We take your comments seriously and will address them with our team to ensure we enhance our services.If there's anything specific you'd like to share or if you have suggestions on how we can improve, please feel free to let us know. We value your input and hope to have the opportunity to regain your trust in the future.Best regards.

8/10 不錯哦

Marlene

於 2023 年 12 月住了 1 晚
Quality Inn Fairmont, WV 於 2024年1月22日回覆
Thank you for the 4 out of 5 review. We hope to see you soon!

8/10 不錯哦

RONALD

於 2023 年 12 月住了 1 晚
Quality Inn Fairmont, WV 於 2023年12月29日回覆
Thank you so much for the good review! I hope you have a wonderful day!

10/10 有夠讚

Willie

於 2023 年 12 月住了 1 晚
Quality Inn Fairmont, WV 於 2024年1月17日回覆
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and that we could meet your expectations. Providing excellent service and accommodations is our top priority, and we're grateful for your feedback.If your travels bring you back to our area, we would be delighted to welcome you again. Please don't hesitate to reach out if you have any special requests or if there's anything more we can do to enhance your future visits.Safe travels and warm regards.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質和客房舒適度
good place to stay
Not perfect but clean enough to feel comfortable there and certainly nice for the price. Newly painted but still could use some minor touch-ups. Definitely would stay there again.
於 2023 年 12 月住了 1 晚
Quality Inn Fairmont, WV 於 2023年12月26日回覆
Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your positive comments regarding the cleanliness and value for money.Your feedback about the need for minor touch-ups is valuable, and we'll ensure that our team addresses these areas to enhance the overall guest experience. We're pleased to hear that despite the imperfections, you found our hotel comfortable, and we look forward to the opportunity to welcome you back for another stay.If there's anything specific you'd like to share or if you have additional suggestions for improvement, please feel free to reach out. Your input helps us make ongoing improvements to better serve our guests.Thank you for choosing our hotel, and we hope to host you again soon.Warm regards.