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珍納溫泉度假村的評分

2.5 out of 5
珍納溫泉度假村
56.5 mile Chena Hot Springs Rd., Fairbanks, AK

評論

7.4

不錯哦

10 分，有夠讚；793 則評論中有 236 則" "
8 分，不錯哦；793 則評論中有 253 則" "
6 分，一般般；793 則評論中有 144 則" "
4 分，不太好；793 則評論中有 99 則" "
2 分，很糟糕；793 則評論中有 61 則" "

7.2/10

整潔度

7.6/10

員工素質

7.2/10

設施服務

6.8/10

住宿環境和硬體

7.8/10

環保程度

評論

2/10 很糟糕

Jing

於 2022 年 6 月住了 2 晚

8/10 不錯哦

Mark

於 2021 年 8 月住了 2 晚

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
实际体验比评论好。周围环境非常好，度假村的活动项目也不错，餐厅味道很好。
於 2021 年 3 月住了 1 晚

6/10 一般般

Max，ATLANTA

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Hot spring was really amazing! The room was old and shabby.
於 2019 年 12 月住了 1 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
很不错住的很舒服各方面都挺好的前台也很热情还介绍了很多看极光的地点很感谢666666666666666
於 2019 年 11 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
餐厅服务周到，美食种类繁多，肉眼牛排、咖喱干贝留下深刻印象，值得尝试。服务员工作认真负责，非常友善。
於 2019 年 10 月住了 1 晚

8/10 不錯哦

JIA YI

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
溫泉很舒服,園區滿大的,很漂亮
於 2019 年 9 月住了 1 晚

10/10 有夠讚

YEN HUI

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
獨棟小木屋外就可以看到極光，太棒了！不過獨棟小木屋並沒有廁水在裡面，訂房是要注意
於 2019 年 9 月住了 1 晚

6/10 一般般

YI-TING

喜歡：整潔度和客房舒適度
不喜歡：住宿環境和硬體
Old and expensive
The resort is old and expensive. Don’t recommend it. We lived in a dry cabin without any running water inside. The outside toilet is dirty, had to use another far from our room. And the room was super hot, can’t even adjust the temperaure...
於 2019 年 3 月住了 1 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Food at resort is much better than I expect Staffs there are super kind and friendly. Had really great time there
於 2019 年 1 月住了 4 晚

10/10 有夠讚

真實旅客

商務旅客, 團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
很好的度假酒店，看极光，钓鱼，雪地摩托车，狗拉雪橇 等等都不错，但餐厅 一般般，有ice room 可以去参观一下，还有地热设施参观是免费的也不错
於 2018 年 11 月住了 1 晚

10/10 有夠讚

真實旅客

於 2018 年 11 月住了 2 晚

8/10 不錯哦

HC

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
這次住宿珍娜溫泉渡假村是很棒的住宿體驗， 非常值得推薦大家選擇入住。 This stay Chena Hot Springs is a great accommodation experience, Very recommend you choose to stay.
於 2018 年 2 月住了 1 晚
Beth 於 2018年3月1日回覆
We are very happy that you stayed with us! We hope to see you again!

10/10 有夠讚

Alex

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
這次住宿珍娜溫泉渡假村是很棒的住宿體驗， 非常值得推薦大家選擇入住。 This stay Chena Hot Springs is a great accommodation experience, Very recommend you choose to stay.
於 2018 年 2 月住了 1 晚
Beth 於 2018年3月1日回覆
Thank you so much for staying with us and for recommending to others to stay with us!

10/10 有夠讚

kUO-CHING

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
唯一選擇
看極光唯一首選。渡假村機能完善。有狗拉雪橇及溫泉泡湯活動。
Beth 於 2018年2月24日回覆
非常感谢你和我们一起住！ 我们很高兴你喜欢你的时间！

8/10 不錯哦

wen-sheng

喜歡：整潔度、員工素質和客房舒適度
於 2018 年 2 月住了 1 晚
Beth 於 2018年2月13日回覆
We thank you for staying with us and hope that your stay was a memorable experience!

8/10 不錯哦

yo，chena hot spring

喜歡：整潔度和員工素質
溫泉超棒但房間不很好
訂了一間雙床房，一開始發現主燈是一台吊扇燈，控制它的遙控器壞了因此打開牆上總開關就不能關電風扇或者調整大小，也不能關燈，風吹很不舒服又不能關因為關連燈都沒了，只好關起來開旁邊的床燈，更麻煩的是電風扇關起來整個房間超悶，打電話給客服說，沒多久就來一位幫我們看遙控器與空調，確認沒空調且遙控器壞了只好叫我們開窗戶就走了，走了後才發現窗戶完全無法開，只好再打電話跟他說能不能換房，沒多久又來一位客服用工具幫我們把窗戶打開～扣除這個其他都很不錯，尤其是溫泉真的很棒！
於 2018 年 2 月住了 1 晚
Beth 於 2018年2月15日回覆
谢谢你和我们在一起！ 我们对您与您房间的粉丝所遇到的问题表示歉意。 我们不断尝试升级我们的房间，以便像这样的问题不会影响我们的客人。 我们很高兴你喜欢温泉！ 我们希望有一天能再次和我们在一起！

10/10 有夠讚

Rene

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
人間天堂
在零下二十度，有戶外溫泉簡直是人間天堂。園區光害少，可以看到極光。我們11/14抵達第一天就看到極光大爆發。
於 2017 年 11 月住了 1 晚
Beth 於 2018年1月15日回覆
Thank you for staying with us! The hot springs really is a paradise when it is negative 20 degrees out.

10/10 有夠讚

Chun Chung

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 10 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
看極光的最佳選擇
看極光的最佳選擇
General Manager 於 2017年2月11日回覆
Thank you for staying with us!

8/10 不錯哦

lei

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店很糟糕
这里虽然拍摄位置不错，但我建议下次住在社区，然后开车过来、这个酒店服务态度超差，工作人员态度特别不好、而且出了餐厅房间根本没有网络，但是每个人每天还要收费、问了酒店的人，他们理直气壮的说房间就是没有网、那还收什么钱,吃的很一般；周围什么都没有、总之下次不会再住了、太差了！

6/10 一般般

真實旅客

不喜歡：整潔度和客房舒適度

10/10 有夠讚

Larry

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
想輕鬆看極光的唯一選擇
溫泉強烈推薦，只入住一晚卻超幸運的遇到了5級極光大爆發，因為團友有年長者，無法陪我們熬到半夜3點，12:30就跑回去睡覺了，如果沒有在此入住的話，要就錯過大爆發，不然就是讓長輩苦撐，所以有年長者同行建議入住。

8/10 不錯哦

YI-CHIEH

喜歡：員工素質
風景不錯，餐廳食物還不錯
General Manager 於 2016年12月9日回覆
Thank you for staying with us! We're glad to hear that you enjoyed the food at the restaurant

10/10 有夠讚

XIANG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
停车场旁的空地很适合拍极光，极光弱的时候还有足够的地儿可以拍光轨。有很多可爱的小动物。室外温泉是招牌~值得一去。楼道暖气供给很足
General Manager 於 2016年10月19日回覆
That you for your feedback, it is very important to us.

8/10 不錯哦

chihwei，Taiwan

泡溫泉很讚！
飯店可以體驗上身零度下身40度的溫泉很讚！房間整潔但實在滿舊的，最可怕是水龍頭出來的水也是濃濃溫泉味，拿來刷牙或想煮水喝都有點怕怕的

4/10 不太好

Yali，Taiwan

不喜歡：整潔度、員工素質和住宿環境和硬體
impatient and unfriendly stuff
The stuff was very impatient and unfriendly. It was very incrediable that the other guest room 46-24 could opened my room 46-22 using her key. We complained this thing and the stuff still did nothing. The hotel has many non-residental customers. It's noisy and the light of the cars seriously disturbed the aurora photography.

4/10 不太好

真實旅客

不喜歡：員工素質、住宿環境和硬體和客房舒適度

4/10 不太好

Warren

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Lesa

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room was updated Springs were beautiful and we had a great time. Would recommend to anyone heading towards Fairbanks.
於 2024 年 4 月住了 1 晚
Nicole 於 2024年4月28日回覆
Thank you for visiting us! We're glad you had a great time at the springs.

10/10 有夠讚

Barbara

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Loved talking to Bernie Karl! Best food ever! Super nice people! Will go back again and again!
於 2024 年 4 月住了 7 晚
Nicole 於 2024年4月28日回覆
We're so glad you enjoyed your stay (and the people), and that you plan on visiting us again!

2/10 很糟糕

Jeanny，San Francisco

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Run down property with horrible food. Seriously need to update.
於 2024 年 4 月住了 2 晚
Austin 於 2024年4月18日回覆
Thank you for bringing these issues to our attention.

8/10 不錯哦

Diane，Silver City

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had an amazing time. The food was wonderful. Only suggestions for improvement are need more comfortable mattresses in Moose lodge and the heat in Moose lodge was a little much. We tried to turn the thermostat down without success. So, just open all the window and turn your fan on when you first get there so by the time you want to sleep it will be cool enough. Also, bring your own drinking water as the mineral content is quite high from the tap and at the restaurant.
於 2024 年 4 月住了 1 晚
Austin 於 2024年4月18日回覆
We are so happy you enjoyed your stay. Unfortunately due to the entire resort being geothermally heated, we cannot turn down one rooms heat without turning off the heating for the entire resort. We will certainly be updating both lodging and beds this year.

8/10 不錯哦

Jodi

家庭旅遊
喜歡：員工素質
Great staff although no way to reach front desk by phone. Very outdated rooms (hot and stuffy) and paths outside were covered in ice. Too many lights to see the Northern Lights. However, hot springs and ice museum were cool to experience and the restaurant was delicious. Fun souvenirs and coffee/hot cocoa building.
於 2024 年 4 月住了 1 晚
Austin 於 2024年4月18日回覆
Hi Jodi, we are currently in the process of getting our phone situation sorted and appreciate your feedback. We are very happy that you enjoyed your stay for the most part and look forward to your next trip.

8/10 不錯哦

Thomas

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Excellent staff - friendly and helpful. Jordan at the front desk was a pleasure to encounter.
於 2024 年 4 月住了 1 晚
Austin 於 2024年4月18日回覆
Thank you for taking the time to share your positive experience! We're thrilled to hear that our staff, especially Jordan, made your stay enjoyable.

10/10 有夠讚

takashi

於 2024 年 4 月住了 2 晚

10/10 有夠讚

Naga

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotsprings experience
於 2024 年 4 月住了 1 晚
Nicole 於 2024年4月28日回覆
Thank you for the review, and for visiting the hot springs!

4/10 不太好

Benjamin

家庭旅遊, 親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hot springs were nice. Kids indoor pool was not so nice. Room had one comfortable bed and one uncomfortable bed. The trim was broken off the side of the door. The paint on the windows was blistering from condensation. Plenty of deferred maintenance. And the room was too warm. The greenhouse would have been cool to see but the last tour was right at check in and you would have to stay more than one night to see it. Restaurant isn’t big enough. 30-60 minute waits to get seated. Not the most polite staff. The rest is a complete tourist trap.
於 2024 年 4 月住了 1 晚
Austin 於 2024年4月12日回覆
It sounds like you had a mixed experience. Your feedback on the hot springs is appreciated, but it seems there are some areas for improvement, particularly regarding room comfort, maintenance, and service. We’ll take your comments into consideration to enhance our guests’ experience.

10/10 有夠讚

Deborah

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Fabulous location with incredible areas to walk. Wonderful excursions right on premises ( aurora viewing, snowmobiles, dog sleds, ice museum, greenhouse, geothermal plant), fabulous food. Rooms have enough space, are clean, comfortable and nice amenities. The rooms ran a bit warm though. Nice gift shops. I strongly encourage speaking to employees and getting to know them. Their suggestions were spot on and often not well publicized things to see and do. Find the owner bernie, he’s quite a character and fun to speak to. Truly a once in a lifetime experience.
於 2024 年 4 月住了 5 晚
Austin 於 2024年4月18日回覆
Hi Deborah, we appreciate you taking the time to share your experience with us. Regarding the heating, we are currently geothermally heated. Because of this we are unable to change the temperature by room, instead having to have it all the way on or all the way off for the entire resort.

6/10 一般般

judy

喜歡：員工素質
於 2024 年 4 月住了 2 晚

6/10 一般般

Davina

情侶出遊
不喜歡：整潔度和住宿環境和硬體
The hotsprings were just amazing! Highly recommended Property could be updated. Uncomfortable beds, mold, and not very clean all round!
於 2024 年 4 月住了 1 晚
Austin 於 2024年4月4日回覆
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found the hot springs to be amazing and highly recommendable. Your enjoyment of this natural wonder is what we strive for.

10/10 有夠讚

Mary，Mill Creek

團體旅遊, 家庭旅遊
喜歡：整潔度和住宿環境和硬體
This place is not fancy but it’s a wonderful place to hang out and chill. The hot springs are incredible and you may catch the aurora if you are there at the right time. Get your hippie on.
於 2024 年 3 月住了 2 晚
Austin 於 2024年4月2日回覆
We are glad you enjoyed your time with us!

4/10 不太好

Pamela，San Francisco

團體旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property is not intended for a stay lasting longer than a day or two at the very most. Personal transportation is necessary because of its remote location. Staff is only available in person if you need assistance. They do not answer any phone calls or respond to any emails. Do not recommend as a vacation destination.
於 2024 年 3 月住了 4 晚
Austin 於 2024年4月2日回覆
Hi Pamela, we do apologize. Due to the remote nature of our resort, communication is not always the easiest to maintain. We are currently working towards upgrading our systems to ensure a more consistent form of contact.

8/10 不錯哦

Paulette

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff, good variety of activities, nice restaurant / bar and comfortable accommodations in a remote location. The aurora activity staff were great. Outside hot springs restrictions of people under the age of 18 are not enforced. Shout out to a great bartender Decker. Ride back to Fairbanks was uncomfortably cold. Blankets were provided but provided little comfort during the 1.5 hour trip.
於 2024 年 2 月住了 2 晚
Austin 於 2024年3月16日回覆
We appreciate your feedback, and will look into the bus heating.

6/10 一般般

Radka

家庭旅遊
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
Hot springs are amazing, main building and restaurant very nice, but all facilities need more maintenance. Everything overpriced. Also lots of kids and families are disappointed that there is not option for kids to get into the hot springs, at least for teenagers, separated pool outside would be great, They can be quiet if they are asked to. And there is enough space to make it work.
於 2024 年 2 月住了 3 晚
Austin 於 2024年3月3日回覆
Hello, unfortunately our decision to not allow anyone under 18 in the hot springs is based on Alaska state law. Due to the unfiltered nature of the water, the temperature, and the excess of minerals, our hot spring has been deemed potentially harmful to youths. Therefore, we cannot permit anyone unable to legally sign a waiver, per Alaska statutes. Thank you.

8/10 不錯哦

Richard

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The rooms were noisy due to other guests in the room above us
於 2024 年 2 月住了 2 晚
Nicolle 於 2024年4月5日回覆
We're sorry to hear you had noisy neighbors! Please feel free to let us know and we can help you move rooms or remind them about quiet times.

10/10 有夠讚

Kushal

喜歡：整潔度和住宿環境和硬體
於 2024 年 2 月住了 3 晚

10/10 有夠讚

Dorothea

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Really enjoyed the experience of the Hot Springs in the winter. Staff were helpful and courteous. Did not like the Ice Museum. Felt a bit pricey for what you got. Enjoyed the Geothermal Energy tour (which was free) much better. I will definitely return!

8/10 不錯哦

Veronika，Battle Ground

於 2024 年 1 月住了 3 晚