Best Western Everett hotels

"A few improvements would make this a nice property. The TV did not work, and staff could not get it working. There were no options in the room for a non coffee drinker. The bed mattress was lumpy and soft like it had seen better days. Sheets had a lot of pilling. Front Desk Paul was a gem, and very pleasant. Wanted to like this property and give the management an opportunity to make it up to us. We paid to have the room upgraded and got a room where not all amenities were working. The refund was $22.00 and hardly covers the upgrade cost. Next time will go to the Marriott by the courthouse. "

"Customer service needs attention. Walked in to book 2 rooms. The guy at the front desk was on phone for about10 minutes. I think his name is (Toni) Asked for room rates, rates were about 30$ more per room than online prices. Asked questions about pool timing and rooms. Very unpleasant to answer the questions. Paid my deposit for two rooms, one with the card and another room by tapping the same card. He said he shouldn’t technically be accepting that because I used 2 different methods with same card. Not sure how it matters if paid by tap or swiping or inserting. Not sure if he knows that if the card is tapped it shows a different number on the system. Went to get dinner after getting the keys done. Came back to find out both the room keys were not programmed. All 4 keys for both rooms not working. Went back to get it programmed and the staff again unhappy to reprogram. Gave me a free advice not to keep the keys with any devices/phones etc. All together just the staff was very unpleasant and not helpful. Hot tub worked great. But yellow color for pool water. Nice comfy beds some chirpy noise through out the night. No drinking water bottles so make sure carry drinking water specially if you are traveling with kids. Good breakfast and easy check out. "

"Yes"

"The front desk, check-in clerk was excellent! Thank you, sir. "

"How to switch rooms as the heater was falling off the wall and not working. New room was better but touted as a non smoking room and smelled like cigarettes and now all my stuff smells like cigarettes. In the middle of the night several times someone banged on the door several times Incoherently. I did not feel safe there was sketchy people all around there were drug deals going on upstairs downstairs downstairs and all around. Never again."

"-"

"Good hotel, staff and services. Similar to many higher star-rated locations "

"Clean room Great staff Air conditioning not working Parking great and safe No coffee machine at room and at the lobby 7:00-10:00am with only sugar packets no milk no creamer "

"Convenient location "