"I'm happy to be upgraded, room is good, reception staffs are nice but housekeeping needs lots of improvement, no response from them and rude attitudes. "
"The twin bed room is too small for two people to move around. Plus not standard for rooms with windows. Some are full window from ceiling to floor while some are half way from ceiling and guests can hardly see the window. Suggest to describe clearly what the window type is upon booking. "
"The room was huge, clean and comfortable - with separate hall area to separate the bedroom from the bathroom. The decor is classic and grand, and the hotel is very well-maintained. The staff were helpful and polite. There were a good range of choices at breakfast. "