Esplanade Concert Hall Tours

Strategic location located infront of Chijmes and walkable to Bugis. There's a nearby MTR station too. However, the a/c is not working well (during night/midnight the room often become hot not stable) and there's need of changing the amenities such as pillow (the pillow quality is obviously been over used) .. I would says the Rates is quite high looking into the quality and as well as the front desk service. First, asked for late check out. Without checking in system, the staff rejected me with the reason of high occupancy which is on a Monday. No afford of checking. (2) I wanted to unload a stuff from my car to have the concierge sent it to my room. Instead, at first the bellman refused says is not their job and asked to approach concierge. Then, my thing was not sent to my room but left in the storage room (no issue with it as I am checking out the next day). But I can see staff aren't friendly or helpful. Except the housekeeper.