Bad Hotel customer service at Fredrico palace Enna
Very unfriendly receptionist. After long drive to get there we were treated badly. We asked for information about sightseeing in Enna and were bluntly told they had none. They told us nothing about facilities at the hotel and just handed us keys to the room. It was an empty hotel and they gave us room under their kitchen which was noisy and kept us awake for the two nights we were there. We asked to speak with the manger to complain but never got a response from him. Breakfast was poor as we could not even get eggs as they said there was none left. I would not recommend this hotel if you want good customer service they have no idea how to treat their guests well! The shower has black mould all around the base and was not clean. This hotel spoilt our trip to Sicily!
真實旅客
於 2021 年 10 月住了 2 晚
8/10 不錯哦
Lorenzo
商務旅客
2021年10月19日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Ottima scelta ad Enna
Ho soggiornato in questa struttura per 6 notti di fila durante un lavoro su Enna, Camera spaziosa con balcone. Bagno discreto, cabina armadio generosa.
Servizio lavanderia eccellente.
Servizio Palestra discreto, aggiungerei qualche manubrio e una panca piana con supporto per sbarra.
Colazione buona, sarebbe ottimo aumentare la scelta del salato, per esempio uova strapazzate.
Lorenzo
於 2021 年 10 月住了 6 晚
10/10 有夠讚
Valentina
2021年9月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Valentina
於 2021 年 9 月住了 1 晚
8/10 不錯哦
真實旅客
家庭旅遊
2021年8月20日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
.
真實旅客
於 2021 年 8 月住了 2 晚
10/10 有夠讚
Francesco
商務旅客
2021年2月26日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Francesco
於 2021 年 2 月住了 2 晚
10/10 有夠讚
Roderic
2018年5月12日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Enjoyed our stay
We’re there for one night and it is a first class hotel. Just out of town with a beautiful view of the countryside. Lovely large room with a great bed and English tv channels. Only downside was we could barely hear the person next door snoring. Too bad but not loud enough to bother us.
Roderic
8/10 不錯哦
真實旅客
2018年4月28日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very nice hotel. Clean and very Spacious room. However, not the best location. It was difficult to find even with a GPS. Overall, very nice.
真實旅客
於 2018 年 4 月住了 2 晚
2/10 很糟糕
laura,bologna
2018年3月18日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
No
Parola d’ordine è no. Non ho neanche potuto fare la doccia
laura
於 2018 年 3 月住了 3 晚
10/10 有夠讚
ryu,seoul
2018年3月10日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
에나 시내에서 조금 떨어져 있으나 차로 이동은 편함
아웃렛에서 정말 가까운 위치에 있다.
20분정도 걸리니 쇼핑하고 오기에 적당 에나 시내 와는 거리가 좀 있음